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“Makadi Spa - A Jewel in the Crown - that perhaps needs a little polishing......” 5 of 5 bubbles
Review of The Makadi Spa Hotel

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The Makadi Spa Hotel
Ranked #8 of 29 Hotels in Makadi Bay
Certificate of Excellence
Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Makadi Spa - A Jewel in the Crown - that perhaps needs a little polishing......”
5 of 5 bubbles Reviewed December 31, 2013

This is our second visit to the Makadi Spa Hotel, our first being July last year (read my review 'Makadi Spa - A Jewel in the Crown' and we have returned again from 13th-20th December this year.

On arrival, the hotel was as we expected....immaculate, welcoming and full if anticipation of what we expect the Makadi Spa to offer (albeit spa-less which we were aware of, but that did not stop us returning for a second time). As returning customers we asked our travel agent to get us our 'old' room and even told him the room number - and the hotel fully obliged and gave us the exact room that we requested....only to find that I had told them the wrong number! Ahmed, the Head Receptionist was extremely helpful and moved us to our more desirable room, and made the whole process effortless, courteous and professional.

Our suite was as we remembered, and cleaned and presented in an immaculate way each day - but it's no more than we expect when staying in a nice hotel. However, there are signs of wear and tear on the shower floor which I didn't like to see, but as they were cosmetic and didn't detract from the use of the shower that we didn't mention it - but maybe we should have. Other than that nicely presented.

For our first evening we dined at The World Restaurant, which was a work in progress when we went previously. It's an impressive size and as the name suggests there are various food choices from around the world. The chefs are on hand to help you to make your choice and appear proud of what they have produced. No complaints about what is created although i do find it all a bit 'spread out' and found I was trapsing around the restaurant to collect my food from various 'areas'. I'm sure it could all have been condensed into a smaller areas for convenience. On the whole, a nice dining experience with attentive staff. We next dined at The Shimmers Restaurant (it was called The View previously) for lunch the next day. Familiar staff on hand to serve our lunch! It was a pleasure to see Ibrahim again - always so happy and professional. The menu disappointedly appeared very similar to last year, if not the same. I ate my 'favourite' choice from the menu and it was nice. Nothing particularly wrong with it and served in a very nice manner by the ever happy and smiling Ibrahim. I can't honestly say that there was anything wrong with the food because there wasn't, but something has changed as it didn't have the 'wow' factor that it did previously - perhaps they've changed the chef(?) - I don't know - or maybe it's because I knew the menu inside out from having been there previously? Can't fault the service though and that goes a long way to reprieving the menu!

We ate at the Asian Restaurant three times during our stay - and I can't get enough of the excellent quality, presentation and service from this restaurant. This is what it's all about - and without this restaurant I think this hotel may not have a lot of its laurels left to rest on! This is their measure of what the other restaurants should be aiming for.

The Cove Restaurant opened whilst we were there and this was fabulous! In the same league as the Asian Restaurant with its quality of food and service. The Cove offers al fresco and indoor dining with waiter service with a great choice of freshly prepared food, BBQ food and hot and cold buffet. We sat outdoors and it was just lovely relaxing, quality dining experience. Brilliant!

The Fish Restaurant is nice, same menu, nice friendly professional service no complaints. The Steak Restaurant - there was no steak (!!) so we didn't try it - but those who were lucky enough to get steak, liked it and had a nice experience.

The Tapas Restaurant - cannot fault the service -but I think it maybe that I'm not partial to this food so don't want to misguide anyone. I liked my tapas but disliked my main and even felt a bit hungry after so I think a person with a large appetite may have to order loads, or pop to another restaurant to 'top up' afterwards!

All in all - the menu's need revamping in the Asian, Fish, Shimmers and Tapas restaurants as I can almost recite them from this trip and my previous trip. The staff are all excellent in the restaurants and we cannot find fault at all with their professional, happy service that they are providing.

A new addition seems to be a small repertoire of entertainment. The German ladies duo (organist and violinist) were very good and then there was the Singer/guitarist. The duo performed twice whilst we were there and played the same tunes, but as they singing christmas carols we went along with it and thoroughly enjoyed it. The singer/guitarist had a massive array of songs that he can sing and he is worth listening to time and time again! There is now an animation girl who will come along to you and try and coax you into doing something energetic. Animation teams are not for us - as that was the whole idea of choosing this hotel as we do not want to do anything energetic! She appears to be wasting her time unfortunately, as nobody else wanted to do yoga or exercise classes etc, either!

The lobby bar - oh, such a lovely spot going to waste. Previously we could use this bar as part of our AI package but changes have made it that you now have to pay to have the pleasure of sitting here. We were extremely disappointed with this change as it is the perfect venue to meet and chat for a pre-dinner drink and post dinner drink. The management need to decide if this is an AI hotel, or not! Bad management decision, which is confusing - why change it?! We were informed it was due to noise from inconsiderate guests previously, but if this is the case perhaps try a curfew and offer the lobby bar for pre-dinner drinks instead? Whatever the management decide they have caused a huge debate amongst the residents and the common conclusion is that it is a bad decision. Over to you Mr Hansen?!

We returned to Makadi Spa as we know that value for money is exactly what we will get. Some quality restaurants with excellent dining, some okish/good restaurants, excellent service throughout the resort and lovely clean accommodation. On the whole it is excellent value for money.

Just to say that our thanks go out to Ahmed (Head Receptionist), Ibrahim, Mohammad, Ashley Cole (you will know him when you see him), all the guys in the Animation bar and for the fabulous cocktails and flowers made from napkins...superb!

Would we go back?? Yes, we will be returning customers to Makadi Spa - as sometimes you find it's not always the fancy packaging that surprises you, but what is within that makes it special......and in Makadi Spa you definitely get that!.......

Carolyn and Adel Adham xx

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Carolyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,221 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (329)
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English first
Manchester, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed December 30, 2013

We have just spent our tenth visit in Egypt, we have visited many different hotels and resorts over the years, Sharm, Marsa Alam, Taba etc, we have visited the Grand Makadi two years for Xmas and watched the Spa being built so were looking forward to spending a Xmas there.
The hotel is beautiful and spotless, and the suites are well kept and large with a huge balcony, had a bit of a problem when we drained the bath as water flooded all over the floor but had a word with the room steward and the next day it was sorted, there is also a minibar in the room which has two beers, one bottle of 7 up, one bottle of Fanta Orange and coke which are replenished daily, remember to leave your empty bottles on the top of the unit above the fridge or they might miss filling the fridge up. We didn’t bother trying the Makadi Mall as you have to go to the Sunwing between 1-2pm daily to book a table there so we just tried the buffet (very good choices and we are fussy people), the Asian (we went there 4 times the food is excellent, one of the best restaurants we have ever been in Egypt given the limited menu high praise is deserved here), the Spanish (not impressed with main course but the Tapas was great and you can have as many as you like), the fish restaurant (this was not good, we both ordered the fish and chips and were given three pieces of curled up barely cooked mush, the chips were frozen, needless to say we walked out in disgust and returned to the buffet!, we were sure someone would contact us to ask why we were not happy but nothing, so quite surprised on this score, The General Manager Gerard Hansen is seen drifting around the grounds on an hourly basis, and I have to say it looks like he doesn’t miss a thing and definitely takes an active hand in geeing things up where needed, however I did feel as General Manager that he could interact with the guests more? Bars – the Tapas bar is open until 11pm however it was empty most of the time, the Animation Bar which is where most of the entertainment takes place is open until midnight although we only seen entertainment three times in two weeks, the garden bar was opened on Xmas Eve which is lovely and outside but watch out for the mozzies this is open until 11pm, the lobby bar is extra charge and 24 hours but was pretty much empty most of the time, although we did buy a bottle of 7 up and they charged us $8 dollars!! Yikes!!....I would like to point out that the bar staff are fantastic and really look after people, special thanks to Ashley Cole, Osama, Mohammed x 3, also the waiters in the World Buffet & Shimmers are a credit to this hotel they really work hard and take care of people.The Pool ~ if this was heated it wasn’t heated enough when we arrived and was freezing, the sea was warmer… however toward the end of our two week stay it seemed that they worked out that any hot water was being sucked out through the grids, once these were turned off the warm water gradually heated the pool up and it was lovely and relaxing, however like other reviews have stated the bottom of the pool is a disgrace and the tiles are popping up everywhere and it also could do with a good clean..
Xmas – Xmas is celebrated on Xmas Eve, there was a huge buffet in the World which was included in the price of the holiday, however should you wish to dine alacarte there was a charge for the oriental, Tapas, fish/steak which ranged from 35 Euros pp to 75 Euros pp, not that fully inclusive, plus they made the animation bar extra charge for drinks along with the lobby bar so the only bars included were the tapas bar and the garden bar which both closed at midnight, they did mention they were serving gluwein on the beach but I doubt many would have gone down as it was cold and of course extra charge, I kind of felt that this was a bit of a money making exercise as we had already paid once so why do we have to pay again? All in all we did enjoy ourselves immensely and met some lovely people however British guests are definitely in the minority these days and the hotel has more Russian and German clientele. I doubt we will return as stated this was our tenth visit to Egypt and we are looking toward the Caribbean in the future as there is precious little difference in the price now, however if you do fancy a week in Egypt at Xmas I would highly recommend this hotel out of all the others we have stayed in, however please remember that this is Egypt and their idea of a 5 star is not the same as a 5 star in some countries…. if you have any questions please feel free to message us.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank GreeceLover1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 27, 2013 via mobile

Just spent Christmas at the luxurious 5 star makadi spa hotel and certainly shall not be returning. If you have experienced 5 star in other resorts you will be disappointed! These stars have been awarded on facilities not standards, the hotel is run down, shabby and in ill repair.....strange as it is still under construction and the spa not yet open (upon booking was meant to be). Dumb struck by the total incompetence of senior management, a kin to watching Faulty Towers when politely asking why basic things such as why the steak house has no steak (yes that did happen!) Mr Gerrard Hansen has absolutely no interest whatsoever in speaking to guests and cannot maintain eye contact, maybe this is because he knows the hotel isn't up to standard.

Will be posting photos of disgusting toilet facilities, flooded bedroom, coffee cup (minus broken handle) being used as sugar bowl, broken sun loungers & parasols.

Got to be said though that the bar/housekeeping staff were extremely hard working and that the comments I'm making are about 5 star standards. Walk around with sunglasses on and a gin & tonic in your hand and you could possibly see the a rose tinted view....go easy on the tonic!!!

  • Stayed December 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Pendlemum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed December 17, 2013

I have stayed at the Makadi Palace twice before and wanted to try the Spa having had a little tour when I was here last. The rooms and buildings are lovely and there is a good choice of restaurants outside of the buffet if you use the facilities in the neighbouring hotels. My comment on the restaurants in the Makadi Mall are that the portions are so small it's quite funny. We had to visit the buffet after our dinner in the French restaurant because we were starving. It's all tasty there just isn't enough of it.
The staff are very friendly particularly the outside coffee server at breakfast and the evening waiters in the buffet. The need to tip for everything gets a bit tedious after a while, especially the guy who knocks every afternoon to bring you clean beach towels, that is his job after all and he doesn't do anything other than that? It doesn't spoil anything though.
One last comment, the spa is apparently still under construction and they said that when I came for a look around. 2 years ago? Seems a bit strange because at the moment, whilst it's a nice hotel there's nothing here that makes it a 'spa'.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scarborough, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 8, 2013

We've just had a fantastic holiday at the Makadi Spa hotel in Egypt. It was our third stay at the hotel, and it just gets better and better! You have a fantastic choice of restaurants, we tried
about 20 different ones. You are honestly spoilt for choice. Our favourite ones were the Thai
Garden in the Palace, Leonard's is great for lunch, the Asian in the Spa is outstanding.
All the staff at the Spa are very welcoming and helpful. 6 of us went this year, and we are
all hoping to go back again next November. My wife and I are even looking at going back
in March. A special mention should go to Gerard Janssen (Hotel manager), Mohammed
Salah (Beverages manager), Mahmoud (Pool boy), Ahmed (Tapas bar), Wagdy and Salah
(Lobby bar), Amr and Ibrahim (Thai garden) and finally Mohammed (Botanical) - many
thanks for making our stay special. See you all again next year. Salaam!

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 8, 2013 via mobile

Another amazing holiday at this beautiful hotel. Fantastic Management and Staff. If you are looking for a beautiful hotel with a touch of luxury then look no further. We ate in over 20 different restaurants and had some fantastic food. Our favourite places were the Asian, Tapas, Thai Garden and Tam Tam.
The pool was cold but if you just jump in then you are fine. Snorkelling off the jetty was really good, saw some amazing fish and a very large turtle.
Special thanks must go to Gerard (Hotel Manager). Mohammed Salah (Food and Beverage Manager), Mahmoud (pool boy), Wagdi (lobby bar), Amr (Thai Garden, Restaurant Manager), Mohammed (pool bar) and Mohammed (Botanical Garden Restaurant).

We will be going back in March.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank YorkshireSue_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitley Bay, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed December 3, 2013 via mobile

If your like me & enjoy a quiet getaway then look not further. The hotel is beautiful (not quite finish but you won't spoil your stay )

If you book the Makadi spa you can have your meals at all the A la carte restaurants the Red Sea Hotels of Makadi.

All suites are stunning & well equipped. Lovely big bathrooms, huge bed, large corner sofa & flat screen tv.

Staff can't do enough for you & will go the extra mile.

Pool towels are provided & they call round every evening to change them for you. They even provide a beach bag for you to use.

I would definitely go back

Stayed November 2013, traveled as a couple
Helpful?
6 Thank milfanddom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Makadi Spa Hotel

Property: The Makadi Spa Hotel
Address: Safaga Road, Makadi Bay, Hurghada, Egypt (Formerly Makadi Spa)
Location: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Makadi Bay
#4 Romantic Hotel in Makadi Bay
#9 Family Hotel in Makadi Bay
Price Range (Based on Average Rates): $$
Number of rooms: 282
Official Description (provided by the hotel):
An oasis of peace, relaxation and tranquility. The Makadi Spa*is the Red Sea’s largest custom-built Wellness resort. Recently opened, it focuses firmly on all aspects of wellness, with its accommodation,and dining tailored specifically to the needs of the most discerning of its adult-only clientele. *The Spa is as yet not in operation, awaiting construction completion within the next months to come. ... more   less 
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Also Known As:
Makadi Hotel Makadi Bay

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