We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Bad experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Cleopatra Luxury Resort Makadi Bay
Ranked #14 of 30 Hotels in Makadi Bay
Certificate of Excellence
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Bad experience”
Reviewed April 24, 2014

my name is omar samer First time to go to cleopatra makadi bay, we went there as we had a great offer at palm week and its good reputation, but it wasn't good as expected, let us start with the good stuff:
the hotel has a great view, well designed buildings with a great areas, several pools, lots of activities, so as an hotel its great
second the bad stuff:
We were staying at room 1003, a sea view room , far from the restaurant, was dirty, we found a a small RAT in it which was a shock for us !!, we called the room service and the night manager came after half an hour and after looking for the rat and turning the room upside down they failed to catch it so they told us that the hotel management will move us to another room next day because they didnt have any clean rooms at the moment which was ridiculous and surly we refused to stay it it any more after that we moved to another room 1116 which was a messy we LOTS of insects add to it that the housekeeping gay just tied up the bed wich was a mess from the last gust without even changing the sheets!! , we refused and finally was moved to room 1115, a clean one.
in the restaurant, there were not enough plates, spoons, forks
waiting for at least 10 min to be replaced by a clean ones
i wouldn't recommend this hotel to any one and for sure will NEVER stay in it again.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Omar987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

623 reviews from our community

Traveler rating
    377
    159
    54
    17
    16
See reviews for
211
267
28
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 20, 2014

My husband and I spend 10 days at the cleopatra and we couldn't fault it. The animation team were brilliant, there were plenty of activities all inclusive, archery, aqua aerobics, Zumba, belly dancing... Lilo, professional yoga teacher was lovely and all of them were very friendly. We were the only English people there at the time and they really want more English to visit, we were treated like kings and queens. Mainly Russians, German & Ukraines when we stayed but everyone was friendly and we spent many nights trying to talk to someone who didn't speak much English. Ahmed at the pool bar was always smiling and is such a charmer, in fact all the staff were. Food was great and the alcohol wasn't watered down, at lunch and dinner if you wanted wine they would put a bottle on your table. There is a night club open to 0300 for those who want to party. Shows every night performed by the animation team were god fun. We are definitely going back. Had a wonderful holiday.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tillmanoble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, March 27, 2014
Dear Tillmanoble,

Thank you for your pleasing comments which we have shared already with all the team members. We are happy that you enjoyed your stay with us and that you carried home fond memories of your holiday in our resort.

The entire team looks already very much forward to your next stay in our Cleopatra Luxury Resort Makadi Bay.

Meanwhile we remain with kind regards

Your Cleopatra Luxury Resort Makadi Bay team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 10, 2014

First time in Egypt and after staying at the Cleopatra, it will most definitely not be our last. The staff at the hotel are wonderful, they do everything to make your stay relaxing and without stress. Ahmed at the lounge bar makes a great cocktail and is very funny. I cannot fault any staff member, from reception to restaurant, everyone is friendly, especially the chief at the pool bar, who made a great pizza for me when the food had stopped being served. The hotel is kept very clean and there was always something good to eat in the restaurant. The gym is of very good standard, with plenty of equipment to use. There is a jetty which is great for swimming in the sea and to snorkel. The space for sun bathing on the beach is very spacious, not like some hotels where your sun loungers can be crammed together. There are plenty of swimming pools and a heated one, not that you need it but the beach is the best. Activities on the beach can be booked through staff working on the beach. Great value, we went paragliding for 40 euros for two and a boat rip with snorkelling for the day at 70 euros. I would recommend booking quad biking in the dessert, that starts from the hotel entrance. We are hoping to return at the end of 2014, we just loved it.

Room Tip: We stayed in block 5000, fantastic sea view and very quite
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EnglandChad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, March 13, 2014
Dear EnglandChad,

The entire Cleopatra Luxury Resort Makadi Bay team wishes to thank you for your valued comments on Tripadvisor. We are thrilled to hear that you enjoyed your stay on account of our staff, the food and the offered activities.

We look very much forward to your return visit this year.

Kind regards

Your Cleopatra Luxur Resort team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 23, 2014 via mobile

All the Staff were excellent, room and facilities were great. Lovely setting with beautiful weather.
Made to feel very welcome and special by every member of the hotel
We Will be going back again next year and we are already looking toward to it.
Thank you to everyone.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, February 23, 2014
Dear Daniel B,
Thank you for your review and your wonderful feedback on our team members.
We look very much forward to see you again next year.

Until then we remain with best regards

Your Cleopatra Luxury Resort Makadi Bay team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 22, 2014

Perfect hotel, perfect service and perfect food. If you want to rest and enjoy a piece of luxury it´s a must for you to go there. The staff is very polite and was always willing to help me when i needed. I got a nice room with a poolview where i could see the sea as well. The furniture is really modern and new. I loved the food there, all of the dishes were masterpieces so it´s easy to gain weight there :-) I was feeling like a princess and wish to come back there.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VeroHan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, February 23, 2014
Dear VeroHan,
Thank you very much for your pleasant review and the lovely pictures. We are happy that you selected our Cleopatra Luxury Resort Makadi Bay for your holiday for your holiday in Egypt. Our kitchen team will be delighted to read your feedback.

We also look forward to your next visit and we hope it will not be in the too distant future.

Meanwhile we remain with kind regards

Your Cleopatra Luxury Resort Makadi Bay team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 16, 2014

It was my third time to Herghada ,but the best. Cleopatra is a very quite ,soft and nice place you will not forget it. I went there by my car from Cairo, a long driving time ends by an amazing gift .
The hospitality of Cleopatra teem is surprising to me, they were smily ,welcoming and very helpful in a friendly way. Most of the teem came from upper egypt (Gena or Aswan ) so you will expect the upper limit of kindness and generosity in addition to the very very hard perfect work done by them as the hotel apply an all-inclusive facility which need a continuous services.
My room was very clean ,big and very comfortable. It was on a nice pool and beach view surrounded by huge green gardens which were invaded by a different attractive types of flowers. I stayed 3 days in a good atmosphere , perfect animation and i was sad to leave it. The food are vary ,tasty specially the bakery products. I like it too much and i hope to go there back next year . At the end i would like to thank Mr Sherif ( Cleopatra Hotel General manager ) who came to do the welcome activity by himself to the Hotel guests.

Room Tip: Select the rooms near the loopy and select the pool and beach view
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dr Ali A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, February 17, 2014
Dear Dr. Ali Algendy,
Thank you very much for having spared the time to share your holiday experience with us and other travelers on Tripadvisor. Your positive feedback and appraisal will motivate all of us to do our very best to maintain and improve our services.
We shall impatiently be waiting for your next visit to our Cleopatra Luxury Resort Makadi Bay.

Kind regards

Your Cleoaptra Luxury Resort Makadi Bay team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2014

I spent 4 joyful days at Cleopatra luxury resort ,the food was tasty and varied ,the animation team was amazing ,the rooms are very clean but the water is shallow ,there are many swimming pools ,EVERYTHING is perfect and I am looking forward to visit this fantastic hotel

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohamed_waleed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, February 17, 2014
Dear Mohamed_waleed,
Thank you for your wonderful remarks, which we will share with our team. We are thrilled to hear that you enjoyed your stay and we look forward to welcome you back soon

Best regards
Your Cleopatra Luxury Resort Makadi Bay team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Makadi Bay
0.9 mi away
Steigenberger Makadi Hotel
Steigenberger Makadi Hotel
#1 of 30 in Makadi Bay
5.0 of 5 bubbles 816 reviews
0.8 mi away
SUNRISE Select Royal Makadi Resort
0.9 mi away
Fort Arabesque Resort, Spa & Villas
Show Prices
Show Prices
Show Prices
0.3 mi away
Iberotel Makadi Beach
Iberotel Makadi Beach
#3 of 30 in Makadi Bay
4.5 of 5 bubbles 1,151 reviews
0.5 mi away
Stella Di Mare Beach Resort & Spa Makadi Bay
3.3 mi away
Baron Palace Sahl Hasheesh
Show Prices
Show Prices
Show Prices

Been to Cleopatra Luxury Resort Makadi Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cleopatra Luxury Resort Makadi Bay

Property: Cleopatra Luxury Resort Makadi Bay
Address: Safaga Road, Makadi Bay, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Makadi Bay
#7 Spa Hotel in Makadi Bay
#8 Romantic Hotel in Makadi Bay
#9 On the Beach Hotel in Makadi Bay
#13 Luxury Hotel in Makadi Bay
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cleopatra Luxury Resort Makadi Bay 5*
Number of rooms: 448
Official Description (provided by the hotel):
The Cleopatra Makadi Bay Resort is situated at the Red Sea close to Hurghada city and located directly at a water front private beach. The resort was previously managed and operated by the Aldiana Group and is now re-opening with a new concept for luxury seekers under the flag of the Cleopatra Luxury Resort.The resort is situated at the Red Sea and amounts a total area of 300.000 m². The complex offers 530 rooms divided into two to three floors buildings which are fitted in a lush garden area. The spacious pool area and the wide spread complexes offer sufficient place to retreat. Central points make it easy to get in touch with other travelers. A vast array of services and facilities is on offer, including a state-of-the-art SPA with certified professionals who offer a selected range of pampering treatments and therapies for the utmost relaxation.Guests of the Cleopatra Makadi Bay will savor the fine taste of international cuisines and the unique hospitality in all our bars and restaurants. In addition to this do the resort feature a number of shops, a supermarket, a bazaar and a pharmacy that meet the different needs of our guests.We promise an exceptional holiday in Egypt in an extraordinary ambiance for all kinds of travel purposes such as leisure or business.With Cleopatra Makadi Bay’s selected All Inclusive standards you can dine in two different restaurants and enjoy chilled drinks in various bars while lounging at the private beach. Each evening offers entertainment for big and small. 5 pools, one of them heated during winter season, provide a fantastic refreshingly experience under the sun. Our on-site diving center gives you the possibility to explore and discover the unique underwater world of the Red Sea, starting at our popular house reef.Privacy and tranquility prevail in this exclusively luxurious resort at the Red Sea. Visit us and experience the clear skies, azure sea and the magnificent beauty of the dramatic mountain ranges in the background. Sheer amazing landscaped grounds and refreshing pools under the all-year-long shining sun make you’re your most precious time in the year memorable. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Cheap Tickets, TripOnline SA, HRS and HotelQuickly so you can book your Cleopatra Luxury Resort Makadi Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aldiana Makadi Bay Hotel Makadi Bay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing