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Reviewed January 12, 2018

I have visited this hotel many times but this was my 2nd visit for Christmas and New Year and it was fantastic, my only criticism is I thought the marquee was far too big (although absolutely beautiful) so missed a bit of atmosphere personally I preferred the marquee on the terrace in Mamlouk last year, but has not stopped me re-booking for next year from 15th December for 3 weeks, I understand this years was needed as it was very busy but for me last years had more atmosphere, the staff work very hard and are happy to please you. The food on both Christmas Eve and New Years Eve was absolutely out of this world, I have never seen anything like it. The buffet restaurant is great and always plenty of choice and well presented, the Mexican (all inclusive) has great friendly happy staff and the food is great, the Asian is my favourite (all inclusive restaurant) chef Samir, chef Ahmed, manager Wael and all the staff work fantastic together the food is absolutely beautiful, the Egyptian although this is the 1st time I have been here it is brilliant and will definitely be going back did not go to Italian or Grill house this time, the Nasaya (extra charge) is on the beach is an amazing restaurant the manager Mohamed is very professional and is always smiling Chef Hassan is a fantastic Chef and all the staff do a great job the food here is beautiful loved the camel steak, the grounds are very well kept and all the staff in front and behind the scenes work very hard and it shows, I love how all the staff make you feel welcome and soon become friends keep up all your hard work can't wait to come and celebrate my 60th in my favourite hotel

  • Stayed: December 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
5  Thank JOANNE N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded January 12, 2018

Dear Guest,
Sunny Greetings from SENTIDO Mamlouk Palace & Resort,
First of all thank you for chosen our hotel to spend your holiday, and for taking a part of your valued time to share with us your vacation experience.
We are very happy that you had a great stay with us.
Looking forward to welcoming you back in your second home "second home" SENTIDO Mamlouk Palace,
Best regards
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2018 via mobile

Lovely hotel, great, polite staff, especially Ali Baba who arranged some wonderful trips and restaurants for us! Good for families and couples. Amazing pools, beach and water parks, there is plenty to do! Would highly recommend

Stayed: January 2018, traveled as a couple
1  Thank Max H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded January 12, 2018

Dear Guest,
Sunny Greetings from SENTIDO Mamlouk Palace & Resort,
First of all thank you for chosen our hotel to spend your holiday, and for taking a part of your valued time to share with us your vacation experience.
We are very happy that you had a great stay with us.
Looking forward to welcoming you back in your second home "second home" SENTIDO Mamlouk Palace,
Best regards
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2018

we booked this hotel to make up for a disaster hotel down the road. our room was really nice . top floor/a lot of steps! the food was really good. Mr Ramsey hotel manager was so helpful when we said we had a previous bad hotel.
the room was good, beach good, food very good.
only bad thing was animation at the pool every morning.music was not good, neither was the stupid woman who thought she was funny whoop whooping all day every day. always one idiot or bad family. they were appealing to night club crowd 10am rubbish trumpet call..
would go back, just different part of hotel, away from poo.
thank-you Mr Ramsey.

Room Tip: away from main pool.
  • Stayed: April 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank jill-and-pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded January 11, 2018

Dear Guest,
Sunny Greetings from SENTIDO Mamlouk Palace & Resort,
First of all thank you for chosen our hotel to spend your holiday, and for taking a part of your valued time to share with us your vacation experience.
We are very happy that you had a great stay with us.
Looking forward to welcoming you back in your second home "second home" SENTIDO Mamlouk Palace,
Best regards
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2018 via mobile

Stayed here Xmas/new year lovely hotel with great facilities room was lovely n clean as was the entire hotel pools great as was the beach great food choices with lovely food chef samir does lovely Asian food as do all the other chefs at the other alacarts can’t remember names and all the waiters go that extra mile to look after you as well the steak house was very good extra charge but worth it buffet good as well plenty of choices been Egypt many times and I must say this is by far the best food we’ve had so how people can complain about the food I don’t know ‍♀️ the Xmas/ new year parties were great with a lot of effort put in great night had by all the staff are all so hard working and friendly so a big thank you to you all for a lovely stay hope to return

Stayed: December 2017, traveled as a couple
2  Thank Lizzy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded January 11, 2018

Dear Guest,
Sunny Greetings from SENTIDO Mamlouk Palace & Resort,
First of all thank you for chosen our hotel to spend your holiday, and for taking a part of your valued time to share with us your vacation experience.
We are very happy that you had a great stay with us.
Looking forward to welcoming you back in your second home "second home" SENTIDO Mamlouk Palace,
Best regards
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2018

Overall the hotel is really good, the staff are all very friendly and always very busy. Our room was quite large and spacious, it was kept clean and we got fresh towels daily. The restaurant was good, plenty of choice of food and it was generally of good quality. The pool area and gardens are kept immaculate, one pool is heated the other isn’t, you can also use the aqua park which is between the mamlouk and it’s sister hotel next door. The gym is very well kitted out, there is also table tennis and football pitches if you like to keep fit, the animation team put on plenty of activities too. There is a few small issues that if remedied would make this hotel even better, the beer was served in warm glasses which wasn’t pleasant, the machine to book the al a carte restaurant was out of order for the week of our stay, the only other way to book it was online. A couple of nights we got a taxi down to the marina for a change.

Stayed: January 2018, traveled as a couple
2  Thank steffyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded January 11, 2018

Dear Guest,
Sunny Greetings from SENTIDO Mamlouk Palace & Resort,
First of all thank you for chosen our hotel to spend your holiday, and for taking a part of your valued time to share with us your vacation experience.
We are very happy that you had a great stay with us.
Looking forward to welcoming you back in your second home "second home" SENTIDO Mamlouk Palace,
Best regards
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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