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“Lovely”

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SENTIDO Mamlouk Palace Resort
Ranked #73 of 222 Hotels in Hurghada
York, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Lovely”
Reviewed February 2, 2014

This hotel is fabulous. Staff can't do enough for you,the pools are heated so you can spend hours in them with the kiddies. Three water slides for differing confidence. The al la carte restaurants are lovely. We struggled a little bit with the general buffet as our children are fussy eaters but can't really fault anything. Rooms are huge and could maybe do with a little spruce up but overall quality very high. Complex and grounds are a very high standard. Very enjoyable break. Sister hotel next door also looks amazing and we used their pool more than ours as guests can use both facilities

Room Tip: Th rooms closer to reception get more passing traffic as people leave their evening entertainment...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, October 28, 2014
Dear Victoria

The team of SENTIDO Mamlouk Palace want to thank you for taking the time to share your holiday experience.

We hope to have the honor to welcome you again in our resort.

With best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,826 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (555)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cairo, Egypt
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 1, 2014 via mobile

One tof the most important thing at SENTIDO is the hospitality and friendly atmosphere that been created and maintained by the staff. They add a very important value to the place and to our holiday.
We stayed at family room which was perfect for 2 adult + 2chiled with separate door and 2 TV and big & clean bathroom.
Food was good with different varieties.
Location are perfect close to airport (20 min) and couple of min to shopping centers.
Kids are enjoying thier time between aqua sliding and free ice cream plus other night activities like mini disco.

Stayed February 2014, traveled with family
Helpful?
1 Thank Soliman0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, October 28, 2014
Dear Soliman,

First of all thank you for sharing your vacation experience.

We are very happy that you had a great stay with us.

We hope to welcome you and your family soon again in your "second home" SENTIDO Mamlouk Palace

With best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 1, 2014

from the minute me and my partner turned up to the time we left, we felt so welcomed and invited. everyone was kind and helpful, with lots of good information about the hotel and what they had provided for us. the animation team where amazing and so full of life, bringing us something new each day and night, they where all so friendly and fun. couldn't thank the team enough; Laura, Chico, Mitch, Kastello, Tommy, Vanessa & Tokyo.
would come again!!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Devon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, October 28, 2014
Dear Devon,

First of all, we would like to thank you for choosing SENTIDO Mamlouk Palace to spend your holiday. Thank you for sharing your positive comments about the hotel on Tripadvisor.We are also glad to know that our staff made your vacation lovely as you mention and hope to have the pleasure of welcoming you again at your second home SENTIDO Mamlouk Palace Resort in the near future.

Best Regards,
Holiday Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 30, 2014

Lovley hotel ,pool and food was very nice. The staff / entertainment team were lovley but the was one very nice girl called laura. Loved the service and will definitely be coming back to stay again soon.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cupcakestripad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, October 28, 2014
Dear Cupcakestrip,

We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SENTIDO Mamlouk Palace.

With best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2014

went to sharm earlier in the year and loved Egypt so thought we would go back this year to Hurghada instead. Everything in the hotel was top quality and the building and room was very clean. beach was nice and not too far away from the airport and mall. I have to say a huge thanks to all the staff they where all fantastic and made the holiday so much fun. Special thanks to Laura (who told us she'd only just joined) she looked after us and made sure we had a fun holiday. also thanks to Kastella, Tommy, Vanessa, Chico who also looked after us.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, October 28, 2014
Dear John,

The team of SENTIDO Mamlouk Palace want to thank you for taking the time to share your holiday experience.

We hope to have the honor to welcome you again in our resort.

With best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaunas, Lithuania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 25, 2014

Beautiful surroundings, very pleasant staff, well-groommed and warm pool.
Despite some drawbacks (dropping water off the ceiling in the bathroom, some breaked furniture, sand occuring in food, relatively worn out towels) - our vacation was amazing. Big thanks to the pool bar staff and chef animators Matyou and Tommy, Ozo .. Guys - you are very talented and very professional! Very friendly and communicative Heba from Beauty salon - you are really super huckster :) :)

Room Tip: There leaked water from ceiling on the 1st floor in the bathroom ..
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rasa_2014Labas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, October 28, 2014
Dear Rasa,

First of all thank you for sharing your vacation experience.

We are very happy that you had a great stay with us.

We hope to welcome you soon again in your "second home" SENTIDO Mamlouk Palace

With best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
halstead.essex
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 13, 2014

Spent Xmas and new year here and overall good holiday. Staff were really waiters in lobby bar were always welcoming and remembered our drinks. Can't remember his name but one waiter whose catchphrase was why not was our favourite. Animation team Chris, Tokyo, Nina, Ozo were always up for a laugh

Did not feel any need to tip to get good service but did tip at end of holiday for the good service we had received.

Only gripe here would be the persistent pushing of tickets for balloon party that was held on Saturday nights which you had to pay for, all staff were given task of selling tickets so got bothered quite a few times when trying to eat.


We had family room on top floor which was clean and spacious plenty of storage unfortunately due to being on top floor near air condition units was very noisy with vibrations coming through wall had to move room once and did consider second move, as being a bit chilly in the evening people had heating on all night causing unbearable noise.

We used the al a carte restaurants most evenings and food was always well cooked and plenty of choice. The concierges arranged special evenings for English guests so you could get to know each other as mainly Russian guests there throughout the stay.

Gala dinners in buffet were ok plenty of choice we spent new year in Mexican restaurant where you could go to main restaurant and bring food back to Mexican to increase choice.

All waiters in Mexican were lovely Mohammed, Ahmed, Mr Sabry, Elnaby, Gamal, Moh.Abd made night very enjoyable.

Free wifi is only available in outside terrace bar and could be very slow and unpredictable.

Beach was great as was a bit windy but there were plenty of wind breaks to shelter behind so much warmer at beach than round pool. The pool with slides was heated so popular with families so sunbeds taken quite early. We did discover that you could not change towels at beach towel centre if you had got towels from pool area which seemed a bit strange.

Hotel is under flight path so could be a bit noisy on certain days with the amount of flights coming into Hurghada.


Being able to use facilities at sunrise gardens was great as easier to eat at their restaurant when down at beach.

Husband and son went snorkelling most days and saw a variety of fish.

Room Tip: Probably ground floor is better as away from air con units.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jo4242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, January 24, 2014
Dear Mrs. Jo,

We want to thank you for your detailed feedback about our resort.
We are sad to see that you had some comments during your stay.

We have a red flag system in the towel centers for the guests who dont want to be disturbed by the sellers on the beach or pool.

If you collect your towels at the pool than your room number is registered on the pool and cant be changed at the beach due to the control of the towels.

We forwarded all your comments to our department heads for improvement of the services.

We hope to have the honor of welcoming you again in our resort and show you our improvements.

With best regards,

The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Mamlouk Palace Resort

Property: SENTIDO Mamlouk Palace Resort
Address: Safaga Road | 20 Km Safaga Road - Red Sea, Hurghada 84511, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Business Hotel in Hurghada
#26 Romantic Hotel in Hurghada
#39 Family Hotel in Hurghada
#41 Spa Hotel in Hurghada
#60 On the Beach Hotel in Hurghada
#66 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Number of rooms: 530
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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