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“Great holiday great hotel”

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SENTIDO Mamlouk Palace Resort
Ranked #10 of 222 Hotels in Hurghada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great holiday great hotel”
Reviewed May 22, 2013 via mobile

Just a short review, the hotel is a 5 star an a great base for a great holiday! Most staff really friendly, the hotel is really nice an modern! The only issue which isn't a big deal is it was over run with Russians but we met a few really nice English people tho! The food in the buffet was of a good standard an the food in the a la carte was really nice with great service! We Wernt aware of the 2 water slides or the Victoria pub which is like a nightclub at night! Been to Egypt 3 times an really can't see why some people would write bad reviews for the hotel!
So when thinking of going, don't listen to them an instead go an have a great holiday!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mczip5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,971 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (567)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Walkerburn, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 19, 2013

my wife and and i had a great time here in january the food was great staff where great every body couldnt do enough for you that is why we are going back in july just to see and do it all over again but this time 14 days cant come quick enough

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 795821Sharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 16, 2013

lots off good thinks lovely pool Asian restaurant very good some staff very help full some not so need more training. H ad towels and sun cream taken from balcony so be care full. did not like food in the restaurant in the evening so ordered room service.Got a stomach bug from the Italian which I have still got being treated. we would not go back, I have tried to be fair.

Room Tip: £10.00 in the pastport got us a bungalow in the middle but near bar and restaurant.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 14, 2013

I have stayed here on two seperate occasions, once in 2011 and we then returned in november 2012 because we loved it so much. I cant complain about anything, the rooms were spotless and cleaned thoroughly every day. Even when we were sick in the sink after a night out, unblocking it wasnt a problem for the cleaner! (brave). The food is lovely in all of the resturaunts- asian, mexican, italian and oriental aswell as the main a la carte one. There are always plenty of tables but you do need to book a table in the themed resturaunts by about 8:30am to have a good chance.

The service is really good in the bars and resturaunts, everyone is so helpful and they cant do enough for you. If the man making jewelry on the beach is still there, he has a pet tortoise called shakira so pay him a visit :) there are also camel rides on the beach.
The drinks are really good except for anything imported and expensive, a shot of martini with lemonade will cost £5 as it isnt included in all inclusive.

The pool is always really clean and there are plenty off staff about, you might want to chuck a towel on some sunbeds early as they arent always available later in the day. I reccommend hiring the cabana for the day as you do get waiter service of food and drink, clean towels, a red flag to stop salesmen and you get a free fruit basket and cake etc. Its really comfy too!

The hotel is in a really good location, taxis from the hotel are really cheap and you can walk across to the shopping centre which is really nice. We met a really nice family on holiday and they also loved it, they made the holiday more enjoyable too :)

As soon as we arrived at the hotel, we were greeted with a comfy seat, a cold towel and a drknk while we waited for them to check us in. When we arrivee on the second time everyone recognised us straight away and were really happy to see us.

This hotel is a really good price for such luxury, definitly worth it :D

Room Tip: Ask for a high level if possible, the ground floor rooms seem to have more bugs etc. Plus people can...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Poppy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 13, 2013

Had a really really relaxing time in this hotel staff will do anything for you and the pools and gardens are excellent. The rooms are spacious and clean. Food is the usuall warm buffet style with a good selection to suit most tastes just a bit warmer would be good. The exception to this is the on site Asian, Oriental and mexican restaurants the latter serving mouthwatering tenderloin steak with all the trimmings and served really fresh and hot.(a big thank you to MrSabry,Karam, El Voby Gamal Ahmed and finally Mohamed Soliman) who all go out of their way to make it an enjoyable lighthearted night). The only down side to the booking of these free restaurants is the booking system which updates at midnight and is full by early morning.
MANY THANKS TO ALL THE STAFF CAROLINE AND BRYAN

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bryan p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, May 23, 2013
Dear Ms. Caroline, dear Mr. Bryan,

thank you for your nice detailed and positive comment.
We are happy that you enjoyed your holidays and that you are also very satisfied with our staff.
We would like you to know, that we are happy about your criticism belonging to the food temperature and A la carte booking system, because this helps us to improve ourselves day by day.

We are looking forward to meet you soon again in our hotel.

With best regards,
the hotel management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knottingley, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 12, 2013

Had a lovely time and cannot wait to go back.

Hotel was great...really nice pool and beach area. Staff are so helpful and cannot do enough for you.

Buffet restuarants are a bit of a mad rush, especially since it appears that Russians do not wait their turn. But the food was nice.

Theme restaurants are amzing though and well worth booking. You have to use a booking system in reception for these the day before, but def worth the effort.

Our favourites were the Mexican Restuarant and the Asian. We went to the Asian Restaurant a few times and would like to thank the staff Mr Sabry, Mohamed, Sayed, Mahmoud, Adawy and Ahmed for looking after us so well in the restuarant at night and also in the beach bar during the day.

We will def return to this hotel and would recommend to everyone!!

Room Tip: We stayed in block 21...it was half way between reception and beach..we thought this was ideal.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank louise m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, May 23, 2013
Dear Ms. Louise,

we are very happy about your positive and lovely comments that you have made about our hotel SENTIDO Mamlouk Palace Resort.
We are proud that you enjoyed our A la carte Restaurants, especially the Asian and the Mexican one, also that our staff made your holidays unforgettable.

We are looking forward to welcome you soon again in our hotel.

With best regards,
the hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whittlesey, United Kingdom
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 5, 2013

What a refreshing change to stay in a hotel where the staff almost compete to see who can impress you most and make you feel so special.
In the main restaurant i have to say a special thank you Mohammed Soliman who also works in the El Paso, He would watch for us coming in and direct us to a table, and as we sat down he remembered what wine we liked and had it on the table ready.
The rooms are spacious, spotlessly clean, and had fresh bottles of water placed in the fridge every day at no extra cost. Rooms also have tea and coffee making facilities, Food in all of the restaurants were of a superior standard and a wide selection of fish, meat and pasta every day, with fresh fruit and salad bars. food is also available at the beach and poolside bars at lunch times.
There are several pools catering for all ages, and again spotlessly clean and the gardens surrounding them are kept so well, a credit to the hotel garden team in such hot conditions.
On our departure day we were being picked up at 4:30 pm, the hotel allowed us to keep our room until 4:15 at no extra cost.
The hotel internet is a bit overpriced, although high speed, I needed my laptop to keep in touch with business at home, and the charge was £30 for 6 days, it was on and off at times but the Hotel will not give you any credit for lost time.
We will certainly be re visiting this hotel in the future,
One final point of satisfaction is the knowledge that any complaint or comments are welcomed by the Guest sevices Manager Nina Gobran, her English is perfect, and made a point of always stopping for a chat when she was passing, great to have a team who really do care.

Well done to the entire team at the Sentido Mamlouk Palace Resort.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Martin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, May 11, 2013
Dear Guest,

Thank you for the WOW and detailed review, We are happy that you enjoyed our resort facilities such as the staff which was very friendly and helpful for you; and you loved our rooms which were spacious, comfortable and spottless clean..

We very much look forward to many more visits from you in the near future.
We wish you all the best.

Best regards,
the hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Mamlouk Palace Resort

Property: SENTIDO Mamlouk Palace Resort
Address: Safaga Road | 20 Km Safaga Road - Red Sea, Hurghada 84511, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Spa Hotel in Hurghada
#9 On the Beach Hotel in Hurghada
#9 Luxury Hotel in Hurghada
#15 Business Hotel in Hurghada
#26 Romantic Hotel in Hurghada
#39 Family Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Number of rooms: 530
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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