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Reviewed June 6, 2017 via mobile

I wanted to write a comment about the Hotel because the hotel is really good for me and my family we loved it the food was Fine except Friday. The drinks are okay and service is fine and we loved the aqua park also the animation team so mush and i recommend this hotel he is good to spend your holiday

Stayed: April 2017, traveled with family
2  Thank Mohamed K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2017

Owners and Management need to stop saving money at guests expense. Hotels location is between Il Gouna (which is lovely) and Hurghada. Taxi ride to both. Not much else around outside the hotel. Chemist and shops outside are very helpful and reasonable. Sandy beach, no coral. Sorry if the rest of this affects the staffs jobs at the hotel but management really need to help tourists enjoy their stay and provide better service.

GOOD
Mirage Aqua Park Hotel is a lovely resort with some very nice staff. As everyone says the animation team are really good and a great bunch. They put on great shows and try to get everyone involved no matter where you are from a real asset to this hotel. Fiesty, the lad selling the popcorn in the evenings, is a great lad who always makes you laugh. Beach bar has Hayha who has very good english and has obviously worked with english tourist before and is very accommodating and friendly. Young Mohamed in restaurant was very good. Mokhter the bell captain was extremely helpful and always has a lovely smile. If you need anything let him know. His english is great. Rooms have beautiful views. Pools are all very clean and beach is very nice also. Shops on site are reasonable priced and helpful for being on a hotel. Restaurant is what we have come to expect in Egypt. Slides in park are goodish. Sun loungers are all of a good quality. The Spa on site is very reasonably priced and the staff are helpful and friendly. If you complain to management they will try to move you. If you want a good view, get a forward facing room over the pools. These rooms are decent if kept clean. Pool rooms are ok if you want a pool on your door but do not have much of a view.

BAD
First thing everyone will notice that drinks is that the alcohol is all heavily watered down. All seals are cracked on the bottles and the colour is very thin. Can barely taste the Rum. Also not sure what water they water it down with so be careful. We have bought our own alcohol at approx £8 a litre of decent vodka. Beer seems to be ok. (Towards the end of our holiday the alcohol improved after complaining). The glasses are so small and no bar near the pools so expect some exercise back and forth to bar (staff were afraid to fill my pint glass that I took). Some of the staff need to work on putting smiles on their faces and trying to be a bit more helpful. This is a minority of staff but still annoying and rubbish service. Al a carte restaurant, Asian restaurant, I wouldn't bother booking, as it is a complete waste and a disappointment. Table cloth was dirty, starters you help yourself to limited selection of greasy food kept underneath an air conditioned area, so it cools down quick. Napkins have not been ironed or folded that well and service is not great. Food is really bland with no flavour. Water in your rooms has to be asked for constantly. They reckon they give you your full quota of water at the start of the holiday and if you run out you should use water dispensers around the hotel, aint going to happen sorry I need at least two bottles per day. I will only drink sealed bottled water. Cleaner keeps taking our mugs out our room and never replaces them, aarrrggh. Reception staff are useless. If you ask them for something to be brought to your room, mugs, then be prepared to wait and wait and never get. If you ask for water there and then at reception they will not go out of their way to get it there and then and be helpful. Dont expect a swim up pool bar as this only SELLS fruit drinks and no all inclusive, waste of a bar area really. Cleaner used dirty water in his bucket to clean the floors. Food is not good and seems to be a money saving exercise. Chicken has more bones that chicken. I had turkey that just didnt look like turkey or taste like it, other than the skin. Lived on Pasta whilst there.

Lovely looking hotel with lovely grounds and a lovely building, let down by shoddy service from reception, bad food, lack of water in rooms and general poor service. Management need to increase food budget and train staff to provide guests with better service.

Room Tip: Take plastic cup with you as bar ones are small. Be prepared to complain to management
  • Stayed: May 2017, traveled as a couple
    • Value
    • Rooms
    • Service
7  Thank cairun10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2017 via mobile

It was a fantastic time
I think it was the happiest time I have ever spent
Really I'm so excited to go there soon if I want to talk about this awesome place it's gonna be a long time and a lot of words
Food was so delicious
Service was great
And the aqua park was the best thing to me

Stayed: May 2017, traveled solo
Thank AhmedT4881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2017 via mobile

The hotel is great and the stuff team is not really good but it's fine the drinks are fine and the food sometimes good and sometimes not service are fine and the animation team so amazing the aqua is so cool and the hotel is clean for me i loved it and I am coming next year again

Stayed: February 2017, traveled solo
Thank midomido5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2017 via mobile

Such a wonderful place to have great memories and experience and it just has the best animation team and brilliant service and I really can't. wait to visit it again with my family and friends to have more and more amazing memories

Stayed: June 2017, traveled with friends
Thank AlaaM1752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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