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Hurghada
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4,608
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All reviews al dau tamarind restaurant special thanks alexander restaurant aqua magic main restaurant huge pool pool bar amazing hotel all inclusive package kids club front office reception team red sea sea view private beach guest relations
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14 - 19 of 5,522 reviews
Reviewed 4 weeks ago

Yousry Khamis
Very nice en friendly men.Work very hard and helps the hotel guests for a great time.Nothing is to much for Yousry and he is great and helpfull for everyone.Thank you Yousry,for a great time and holiday, greetings from Bianca van Luijk xxx

Date of stay: January 2020
Trip type: Traveled with friends
Thank Getaway381026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECMsteigen, Guest Relations Manager at Steigenberger Aldau Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Getaway381026,

We wishing you a good day from the Steigenberger ALDAU Beach Hotel!

Thank you very much for your nice reply after your stay at our Steigenberger ALDAU Beach Hotel.

We are happy to hear that we could exceed your expectations and that you spent very pleasant days in our house.
Guest satisfaction is our number one goal and there is nothing better than achieving that!

We wish to see you soon again!

With best regards,
Alessa Hue,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Mahmoud Mohmed Kalef in the Lobbybar is one of all the personal, who made our holiday perfect. Everyone is so friendly and the service is excellent!!

The food, room, bed, cleaning and all personal recive five stars from us!! We travel to Egypt every year and we will recommend this lovely hotel to everyone who reads this!!!

Date of stay: January 2020
Trip type: Traveled with family
Thank Ulrika0401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECMsteigen, Guest Relations Manager at Steigenberger Aldau Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Ulrika0401,

Thank you very much for your nice reply after your stay at our Steigenberger ALDAU Beach Hotel.
We are pleased to hear that we could exceed your expectations and that you liked our hotel.

The entire team is pleased that you had such a fantastic holiday with us! We are very pleased that we could meet your expectations and proud of your comments!

We also thank you for the special mention of the individual employees. The colleagues were very happy about your praise.

With best regards,
Alessa Hue,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

It's my second visit and always come back for more. Buffet is top notch with wide variety of delicious food. The all-inclusive plan is beyond fabulous and allows you many privileges. You can take an introductory golf class, and try dining at any restaurant other than main one. The Samurai Japanese teppanyaki is a must. Thanks to all the staff for making our stay enjoyable. We will be back again.

Date of stay: January 2020
Trip type: Traveled with family
Thank yaraa283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECMsteigen, Guest Relations Manager at Steigenberger Aldau Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Ms. Yara,

Thank you for taking the time to share your experience on Tripadvisor.

The entire team is pleased that you had such a fantastic holiday with us!
Your praise is indeed our greatest motivation and we are pleased to read that our team has done everything to make your stay as successful as it should be.
Guest satisfaction is our number one goal and there is nothing better than achieving that!

We wish to see you for the 3rd time in the nearest future, and wishing you all the best!

With best regards,
Alessa Hue,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

In short the hotel, cool, cleanliness and service will exceed your expectations, well, it did us and we like to travel a lot and have visited hurghada before but this hotel and services is all you will need.

The rooms are very clean and fridge is filled every day with drinks, fruit in the room etc.

The grounds and pools are pristine, literally.

The staff are really really nice people, I feel the need to give a mention to Ousama Mores who by the pool gave us fantastic service. Never moved and he was around laughing and joking bringing us drinks without request. Couldn't ask for more.

We were booked for a week but actually extended our holiday for an extra 8 days. Simply because it's that good. We couldn't live at home for what it costs for this place.

My wife wasn't best pleased โ€โ™‚๏ธ

Keep up the good work and we will see you next year.

Date of stay: January 2020
Trip type: Traveled with friends
Thank G6364WFianm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECMsteigen, Guest Relations Manager at Steigenberger Aldau Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Mr. Ian,

Our warm greetings from the Steigenberger ALDAU Beach Hotel!

May we thank you for taking the time to post these comments on Tripadvisor. An exceptional holiday experience for all of our guests is what we expect from our hotel and all feedback is vital to our constant efforts to improve our service.

We are pleased to hear that we could exceed your expectations and that you liked our hotel. Guest satisfaction is our number one goal and there is nothing better than achieving that!

We will pass on your compliments to our staff, which is the best motivation we can offer!

The Steigenberger ALDAU Beach Hotel team is looking forward to welcoming you again and hopes to meet your expectation once again.

Warm regards,
Alessa Hue,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This evaluation is specific for the best waiter from the poolbar. Abd Elhady is so friendy, so professional and also really fast. He reminds what you drink and brings it without asking when weโ€™re arriving at the pool. He is a great guy with a golden heart, wishing him al the best. Will come back soon to visit him!

Date of stay: January 2020
Trip type: Traveled with friends
Thank bilalaW2233BY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECMsteigen, Guest Relations Manager at Steigenberger Aldau Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear bilalaW2233BY,

Thank you very much for your nice reply after your stay at our Steigenberger ALDAU Beach Hotel.

We are pleased to hear that we could exceed your expectations and that you liked our hotel.
We also thank you for the special mention of the individual employees. The colleagues were very happy about your praise.

We wish to see you soon again!

With best regards,
Judith Alwes
Assistant Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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