for a 4 star hotel, this one is charming. Great beach, Great location and above all Great service. Staff is VERY helpful and food is acceptable. Sea view rooms have a breath taking view that makes you want to stay for good ......

me and my friend were the only 2 english in a hotel full of russians.cant fault any of the staff who went out of there way to help probably because we were the only 2,bar 1 belaruse couple that had any manners in the whole place.as for the food,ive had worse,you could always find something to eat.we even had the chef bring us over chips(because we are english)he said.i liked this hotel because you didnt get the hassle you get at others,was only asked once if we,d like to go on trips,which we did once,we had a fantastic guide called sammi who made it a great day for everyone.the only reason i would not come back to this hotel is because there is no other nationalities but arrogant ignorant russians

We booked this hotel with Sunmaster in England. I am sure thay never checked! Otherwise it wouldn't be on any english site.
First, we wanted something special so we payed for a Suite. Never got it! The reception said /dind't speak much english because only Russian guests stayed!!!!/ we got better but we knew they were lying. Probably they were overbooked for the suits. It was bad idea to pay for it even so we had to pay extra in the last minute when booking through phone.
The family room we got was awful dirty, and outdated. The toilet was leaking smelly. The balkony shared.
No internet as they say/ this was the reason we choose this hotel/.
Well, everywhere everyone speak only russian. Even on the Beach, at the bar, upcoming activities ect......
In the restaurant only one or two, but fortunately we had a very nice waiter who cared for us!! Even though he speak no english, he was helpful and did his best! The food was ok until we had fish one time! As the doctor said later we souldn't have! After a vaccine and medications for 3 days we were fine. NO FISH!!
One night we thought we try the other restaurant. Well it was a bad idea again. By the time they seated us, we knew there is no other kitchen!! They brought up the same food for eveyone at the same time. No question who wants what. If italian than pasta if oriental than egyptan. No variety in drinks, even if you would pay for it you can't!! You can drink the horrible wine or the warm beer. We had water for 2 weeks.
On the beach if you like to sleep later there was no towel. The photoes on the site are from the other hotel Hilton, so dont expect it! It is much smaller! Lots of snaks, tea coffee ect....
The noise was awful, it came from next door maybe aircond, or something else. It was bad at night. Specially if next room was having a party every night till 3 am, /2 girls/ listening russian music like it wasn't enough all day everywhere on the resort!
The laundry servise was good.
The only time we did enjoy the holiday was the 2 day on trip. One to the Jungle Aqapark which was marvellous. Clean tidy well organised! Great day out!!
The other one was a boat trip to the Paradise island. This was really the Paradise!! 1 hour snorkeling from the boat, many fish amezing coralls. Beautifull beach, good food, english speaking boat! Wonderfull!!!!
All in all I have to say this was the worst and most expensive holiday we ever had! I dont think we will go to Egypt any more. Even though on Sharm-El Sheik was much better!!! /but it was 5 years ago/
2012 Oktober 12-26 all inclusive London-Hurghada
Hope I could help! I dont recomend this hotel for anyone who wants something for they money!