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Reviewed 4 weeks ago

Loved my stay at sentido palm royale. Special thank you to Colette and Ahmed from the entertainment team, they went above and beyond to ensure that myself and my whole family including teenagers and twin babies had the most fantastic time, nothing was too much trouble for them always smiling and chatting to everyone, they made my holiday! Hotel was great pictures don’t do it justice. Thanks sentido palm royale we will be back again soon.

Room tip: Do join in with the entertainment team, Colette and Ahmed were the best!!
Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
2  Thank lauragalloway11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRManagement-team, Manager at SENTIDO Palm Royale, responded to this reviewResponded 4 weeks ago

Dear lauragalloway11,

The entire team from SENTIDO Palm Royale, Soma Bay, would like to thank you very much for your excellent review and for sharing your holiday experience at our beautiful resort. We are delighted to hear that we embraced your expectations and that you enjoyed all of the luxury facilities we are providing; especially the fantastic entertainment from our fun and active Animation Team. Rest assured that we will continue to provide the best possible service to all of our valued guests. We hope to have the pleasure of welcoming you back again soon at our little paradise.

Best regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Sentido Palm Royale is an excellent hotel with superb facilities.
We have stayed at several hotels in Egypt on the Red Sea, and we can honestly say this is by far the best we have stayed at.

The staff make this hotel "amazing" - nothing is too much trouble for them, they were attentive to all our needs; their professionalism is a credit to them.

A special thanks to Joseph from the animation team, Mina Romany and Mina Samy, Mohammed and all the bar and restaurant staff in the Azur, Johnny's and captain Nemo's bar. You made our holiday something we will always remember; we hope to see you all next year!!

On arrival the reception and concierge staff checked us in very quickly and delivered our luggage to the room. The reception foyer is very beautiful and has a lovely relaxing bar with piano.

The buffet restaurant "Café Stella" offer Breakfast, Lunch and Dinner and is stocked with a large range and variety of food, all freshly prepared and displayed for the guests. In particular fresh omelettes for breakfast and pizzeria in the evening with an outside BBQ areas some evening.

The "Azur" pool snack bar has a wide variety of delicious snacks if you don't fancy using the buffet restaurant for Lunch.

The "Captain Nemo's" beach bar is a few metres from the sea and a great place for drinks.

The air conditioned "Johnny's bar" is a great place to have a drink and a chill in the evening.

All bars are stocked with local spirits and wines, cocktails are available all of which are of a good quality and are palatable.

There are four a la carte restaurants on the hotel complex and they offer an elaborate range of freshly cooked Asian, Greek, Italian and Lebanese food.

The hotel is kept meticulously clean inside and the garden and grounds are also kept tidy.

The pool area is well stocked with sun loungers and parasols, as is the private beach. The swim up bar is a must.

There are lots of activities for people to do if they choose to. There is a fantastic air conditioned gym and health club, also on offer are darts, aerobics, boules, yoga, volleyball and much more.

A great animation team who inform you of the daily activities but don't pressure you to take part.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Tommyg1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRManagement-team, Manager at SENTIDO Palm Royale, responded to this reviewResponded 4 weeks ago

Dear Tommyg1959,

The entire team from SENTIDO Palm Royale, Soma Bay, would like to thank you very much for your detailed review and for sharing your enjoyable holiday experience at our luxurious resort. We are delighted to hear that we exceeded your expectations and you appreciated our “superb facilities” and the “amazing” service from all of our hard working staff; especially those you mentioned in your review. Rest assured that we will continue to provide the best possible service to all of our valued guests. We hope to have the pleasure of welcoming you back again soon at our little paradise.

Best regards,
The Hotel Management

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Reviewed 5 weeks ago

Have just returned from a relaxing two week holiday at this wonderful hotel in Soma Bay. The friendly staff go out of their way to help their guests and nothing is too much trouble . The grounds, pools and beach are stunning and kept very clean. The choice and quality of food is extremely good. Our room was kept immaculate every day a big thank you to Sayed . We would definitely would go back there. A big thank you to all staff who made our stay so memorable.

Date of stay: June 2019
Trip type: Traveled with family
2  Thank Maddie698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRManagement-team, Manager at SENTIDO Palm Royale, responded to this reviewResponded 4 weeks ago

Dear Maddie698,

The entire team from SENTIDO Palm Royale, Soma Bay, would like to thank you very much for your excellent review and for sharing your enjoyable holiday experience at our luxurious resort. We are delighted to hear that we embraced your expectations and you appreciated the friendly and courteous service from all of our hard working staff, the delicious and great variety of food and all luxury facilities we are offering at our beautiful resort. Rest assured that your feedback has been passed onto the relevant departments and we will continue to provide the best possible service to all of our valued guests. We hope to have the pleasure of welcoming you back again soon at our little paradise.

Best regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2019

We have just returned from our first visit to this hotel.
The hotel and grounds are stunning, with a beautiful beach front where we never struggled to find a spot to lounge.
The room was kept spotless and the mini bar topped up daily with soft drinks. We had a beautiful sea view from the balcony.
The food in this hotel would be difficult to beat, that good that we didn't feel the need to make use of the a la carte restaurants on the complex. The restaurant staff were brilliant, leaving us wanting or waiting for nothing, especially Sameh for making our meal times a great experience.
A couple of very minor negative points, the WiFi wasn't up to much and continually dropped out, however you can pay extra to rent a booster box.
There are no wrist bands to identify your board basis, which left me being shouted at across the restaurant to the point of people staring, for my room number after taking a bottle of water, maybe wrist bands would be a better option?
The bar staff and waiters don't appear to want to serve you at the bar or wait on your tables unless you have tipped, and as we don't believe in tipping bad service, this left us feeling the need to carry the contents of our mini bar in the room to the beach each morning, and avoided going into Johnnys bar for a drink due to the unwelcome feeling we got from the bar staff and bar waiters.
Having said all that, it is a lovely place with a very chilled out and relaxing vibe. Would we return? In a heartbeat with the hope that the bar staff and bar waiters have been given a good shake up and have learnt to earn their tips rather than withhold service until they have received tips.
All in all, a lovely holiday in a stunning setting. I forgot to mention I loved our daily visit from the hotel camel, donkey and horses on the beach, it was nice to see that they were only brought out when a little cooler, each and every one stole my heart.

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRManagement-team, Manager at SENTIDO Palm Royale, responded to this reviewResponded 5 weeks ago

Dear Donna G,

The entire team from SENTIDO Palm Royale, Soma Bay, would like to thank you very much for your detailed review and for sharing your enjoyable experience at our luxurious resort. We are delighted to hear that you had a lovely holiday and you appreciated our stunning hotel and grounds. However, we are very sorry to hear that we did not meet all of your expectations. Rest assured that your feedback has been noticed and passed on to the relevant departments; we always aim to improve so we can provide the best possible service to all of our valued guests. We hope to have the pleasure of welcoming you back again at our little paradise, SENTIDO Palm Royale, Soma Bay!

Best regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2019

This was one of my favourite holiday while me and my wife stayed a week there.
Staff are friendly and helpful, foods are amazing cleanliness and rooms are perfect.
We could give them a real 5* rate and recommended to others if they looking to have a fantastic holiday.
Just a bit far from city centre
Thank you guys and good luck

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Frank7777777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Die_Hotelleitung, Manager at SENTIDO Palm Royale, responded to this reviewResponded June 13, 2019

Dear Frank 7777777,

learning that we made your stay with us one of your favorite holidays made us really proud. The entire team would like to thank you for sharing this review here with us on TripAdvisor and we are really looking forward to hosting you again in the near future.
Until your next visit we are sending sunny greetings!
The Management

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