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Reviewed 1 week ago via mobile

Great holiday, had two great boat trips, please see Ali Hi Hi to book your trip. Great barman at Johnny’s bar Mohamed Hassan, always came over and made us feel welcome and cracked a joke, never failed to make us laugh! Also the room cleaner too 2228 was an absolute star always spotless every time I got back from the beach! Although water is not available before 10am anywhere except from breakfast and it’s warm, beach bar definitely needs to be open before 10am for soft drinks and water. There is also no where to watch football if you are a football fan before 5pm at Johnny’s bar - which is also the only air conditioned place unless you go to the open lobby. I also highly disagree with the fact I payed for an all inclusive hotel and was definitely not all inclusive, at the snack bars most cocktails and ice creams you had to pay for, as well as the restaurants on the evening most foods you had to pay for so ending up spending way more than we all expected.

Stayed: October 2018
Thank Explorer747641
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Office-Exec, Manager at SENTIDO Palm Royale, responded to this reviewResponded 1 week ago

Dear Explorer747641,

Thank you very much for having chosen our luxury and relaxing resort for your precious holidays and for sharing your comments with other travelers.
Our entire team from the Sentido Palm Royale Resort is really pleased that you took lovely memories back home from your vacation and that you have enjoyed all our very good and dedicated services provided to you by all our employees.
Your comments concerning our All Incl. system we will take into consideration with the Hotel Management and we will do our best to improve our services provided to our esteemed guests.
We are sending you sunny greetings from the Red Sea, and we are hoping that we will have the opportunity of welcoming you back again to our little Paradise in the near future.

Our sunny greetings, the Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

Just want to say a massive THANK YOU to Kannan and Yasser, they both looked after my husband and I. We had an incredible week. Swim up bar and beach bar were both fantastic. Beautiful dinners and to round the holiday off we booked the romantic dinner which was worth every penny. Did the quad bikes for two hours off Ali haha, fantastic, and the Spa was amazing. So good we are returning in Jan and bringing friends with us... thank you once again... don’t forget to say hello to “Casanova” the camal

Stayed: September 2018, traveled as a couple
1  Thank mickymurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Office-Exec, Manager at SENTIDO Palm Royale, responded to this reviewResponded 1 week ago

Dear mickymurray,

Thank you very much for having chosen our luxury and relaxing resort for your precious holidays and for sharing your very positive comments with other travelers.

Our entire team from the Sentido Palm Royale Resort is really pleased that you took lovely memories back home from your vacation and that you have enjoyed all our very good and dedicated services provided to you by all our employees.

We are sending you sunny greetings from the Red Sea, especially from Mr Kannan and Mr Yasser , and our super star the Casanova Camel ! We all are looking forward of welcoming you back again next January to our little Paradise.

Warm greetings, the Management

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Reviewed 1 week ago

The hotel is lovely in great surroundings, the staff are great and very accommodating and we found anything we needed all we had to do was ask. Great Beach and facilities and ALI HI-HI on the beach was brilliant and provided us with amazing trips, definatley worth doing!
Mention to the guys on the beach bar who work very hard and the pool side waiter service thanks guys always smiling and welcoming.
The only downside is the lack of music, you have an amazing nightclub why not use it ! , each week you have a singer outside and people usually end up dancing.. which proves people like too however not opening the club till 11 most people are tired..open it straight after the annimation team finish and you will find it will be very popular!
Overall amazing setting and great hotel and staff

Stayed: September 2018
2  Thank X5430SDjamesb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Office-Exec, Manager at SENTIDO Palm Royale, responded to this reviewResponded 1 week ago

Dear X5430SDjamesb

Thank you very much for having chosen our luxury and relaxing resort for your precious holidays and for the giving us the honor to extend to you our high level of hospitality. Our entire team from the Sentido Palm Royale Resort is really pleased that you took lovely memories back home from your vacation and that you have enjoyed all our very good and dedicated services provided to you by all our employees and we have succeeded to meet your high expectations.
Rest assured, we will pass your comments and recommendations to the Hotel Team and we will take it to our consideration.
We are hoping that we will have the opportunity of welcoming you back home from home again to our little Paradise in the near future.

Our heartfelt greetings, the Management


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Reviewed 1 week ago

I always write an honest review and i am afraid this is brutally honest .
First the positives the hotel is stunning when you enter the front of house staff are really great very helpful and nothing is to much trouble .The rooms are lovely and spacious and kept extremely clean by the domestic staff ,with lovely artistic towel displays ,we were kept well filled up with coffee etc every day as well as the mini bar ..The pool is one of the best we have been in and was lovely and quiet ,we are usually beach people but all the loud music and activies were on the beach first time in all the years we have travelled so we stayed round the pool.The gardens are lovely and everywhere is immaculate ,we only went to the greek a la carte and the italian a la carte the food is fabulous in both ,the greekparty night is great with plate smashing and dancing really worth a visit .the main buffet restaurant is a lovely place to dine BUT i am not saying the food wasnt good but i struggled most days (and i wasnt the only one from speaking to others ) because every thing was done in sauces and i hate that it would have been nice to have some done just plain.Lunchtime the first week we were there we love salads there was never any lettuce sometimes no tomato and never any plain food to make a salad..Also it is the first time we have been in a hotel that has set food for 1 week only then repeated the following week even the 4 star does a 2 week rotation.On the night it was Seafood theme both soups were fish every dish was fish no other choice ,if you didnt like fish it it was chips and bread and butter.The waiters were excellent the shining star there was MOHAMMED SHAHAT what a brilliant guy he was nothing was too much trouble he made our dining experience great The entertainment at night was abysmal for a 5 Star hotel ,the piano playing in the reception bar (if you could get a seat) got boring after 3 nights as it was the same tunes every night .The solo singers in Johnnys Bar twice a week were amazing but there was never enough seats unfortunately .This hotel could be an amazing place with a few tweaks we would return again to see if it has changed

  • Stayed: September 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Maureen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Office-Exec, Manager at SENTIDO Palm Royale, responded to this reviewResponded 1 week ago

Dear Maureen B,

In the name of the entire team from the Sentido Palm Royale Resort, Soma Bay, I would like to thank you very much for your constructive review.
We are really pleased that you took lovely memories back home from your vacation and that you have enjoyed all our very good and dedicated services provided to you by all our employees.

At the same time we have shared your comments with all members of the team and rest assured, that the entire team at the Sentido Palm Royale Resort is doing its very best to constantly improve our standards of all services provided to our esteemed guests.
Rest assured, that you will have an even better experience on your next vacation in our comfortable, relaxing Resort.

Kind regards, The Management

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Reviewed 1 week ago via mobile

Well i could go on forever about this hotel but will keep it short & sweet, there's not a thing you could say bad about this hotel, soon as you walk through the door your in your second home, the food is absolutely amazing! Being a chef myself i am a very fussy with food but definitely not at this hotel, massive thanks to medhat the exceutive pastry chef he is a credit to this hotel as he is 1 amazing chef & would definitely be snapped up in england, also massive thanks to Mr kannan always had the time to speak to you each day to make sure your you had everything you need & even got the chance to meet his beautiful children, you are amazing at your job mr kannan & nothing is to much trouble, also like to mention mohamed bar manager who looked after us so well & I carnt forget the lovely youseff asraf who always greeted us with a lovely smile everyday & also looked after us with his amazing coffees, your simply amazing youseff & 10th visit booked i think you can now call me your English sister, this hotel as drawn us back to book our 10th visit in april & 11th visit in September, also a little mention to Mohamed ali from egypt that works in the spar we miss your delightful face & your funny witty sence of humour, last but not least a big thank you to beshoy Malak who sorts out our private transfers to & from hotel & any trips for us, i wouldnt use anyone else as his trip are amazing & you get a better experience than what you do on thomas cook trips, once again thank you all for our amazing holiday & keep up the fantastic work you guys do, you are all amazing beautiful people, see you all again next April ❤ the sad face is becouse I wish i was there.

Stayed: September 2018, traveled with family
2  Thank chrissymac52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Office-Exec, Manager at SENTIDO Palm Royale, responded to this reviewResponded 1 week ago

Dear chrissymac52,

Thank you very much for having chosen our luxury and relaxing resort for your precious holidays again and for giving us the honor to extend to you our high level of hospitality again and again. Thank you for sharing your very positive comments with us and other travelers, your warm and very positive words are really highly appreciated.

Our entire team from the Sentido Palm Royale Resort is really pleased that you took lovely memories back home from your vacation and that you have enjoyed all our very good and dedicated services provided to you by all our employees and we have succeeded to fulfill your expectations as always.

We are sending you sunny greetings from the Soma Bay, from our entire Team and especially from Mr Kannan,Chef Medhad, Limousine Desk and Food & Beverage Team, and we are hoping that we will have the opportunity of welcoming you back home from home again to our little Paradise in the near future.

Our heartfelt greetings, the Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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