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“Exceeded expectations!”

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Sentido Palm Royale Soma Bay
Ranked #8 of 221 Hotels in Hurghada
essex
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Exceeded expectations!”
Reviewed April 27, 2014

On arrival was amazed by the grandeur of the lobby. Check in was swift and very welcoming. We was escorted to our beach front room with was spacious and had great views. We had requested a mattress topper but needed to request another as the beds where very hard. However the 2nd did help. Included in the beach front room was free wifi and breakfast at the terrace every morning where Lizel couldn't do enough for us.Our room attendant Mohammed was excellent, especially the towel art.
We experienced all of the restaurants, our favourites was the Asian although we preferred the Indian food there and the chefs was fantastic, and the Greek where they had live music every evening and the manager worked extremely hard to provide excellent service. We drank in the English pub every evening where we was served by two excellent staff, Jawarje and Samoie. Our pool attendant George was also very good and had our beds ready for us every day.
I have been too many all inclusive hotels all over the world and the Palm Royale really did exceeded our expectations in every way. Do not hesitate in booking this amazing hotel. And thank you to Mr Kannan who made our stay extra special. We cannot wait to return.

Room Tip: Upgrade to a beach front room.
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  • Stayed March 2014, traveled as a couple
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Helpful?
6 Thank privatejet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,379 reviews from our community

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Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Korean first
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English first
Cambridge, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 23, 2014 via mobile

Just returned from our second visit to Palm Royale and it won't be our last. From arrival at reception Ahmed and team do everything to ensure a super holiday. The staff are all passionate about their work. One could name them all,but the following are prepared to go the extra mile. Amora(customer relations), Liezel( breakfast lounge and Asian restaurant),Mena,Evelina and staff at the Azur bar, Bishoy(beach bar) and Saber ( beach towels) and of course Mr Ahmed (welcome,welcome) at the Greek restaurant, and all at the Italian and Asian restaurants.There will be others but these were the ones we had most contact with.The managers are constantly around and help in every way they can. As the Managing Director says the staff are all working to provide a perfect holiday. If customers have a complaint or suggestion then they want to know and they act on it when appropriate. My wife and I thoroughly enjoyed our stay and as stated we will return ASAP.Thank you all at Palm Royale!

Stayed April 2014, traveled with friends
Helpful?
8 Thank Eric N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallinn, Estonia
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 23, 2014

...but the actual experience was something else.

I just do not understand why people say it is so luxurious? This hotel is a total kitsch, a heavy one! When you start looking at it you can see that all different types of art and interior styles are mixed and messed up. Renaissance, some kind of Arabic, half-erotic and Egyptian style + a lot of gold and fake flowers...brrr. A joke.

Despite of the fact that the reception was nice I find that "Saying Warm Hello" and clean room isn't enough nowadays. And that was the only good service experience we had there. When you walked out from the main building then nobody actually didn't care about you anymore.

It is embarrassing that the hotel what has stated that they are number 1 in whole Egypt (And should be a pioneer) shouldn't allow such bloomers:

1) No free internet, ( fee for the internet at about 20 USD per day)
2) Numerous hidden charges (Hamburger price in "ALL INCLUSIVE" packet was 11EURO in the pool bar.
3) No heated kids pool
4) Kids Disco - almost all Russian songs. Depressing.
5) Toilet paper is the cheapest and thinnest. And everybody knows what happens when this paper is thin:)))

and the most disgusting was dirt. I never ever haven't seen that kind of dirt in any hotel. The Pool Bar glass was so dirty that it was terrifying (check the picture). Hotel representative said that why do you whining? It's a Pool Bar, it can be this way...just unbelievable negligence...

Another place was shower in the Sauna (Which generally should be one on the cleanest places in any place not ONLY in 5* hotel). The dirt what was accumulated there during long long time! (Check the picture).

Were there anything good also? Yes there were:) Salads choice in Main Restaurant and the beach...

Would I go back? No, never ever! There are way much better hotels for the same or even less money in Hurghada. PS! I've been 4 times in Jaz Bluemarine (Which was a great hotel) and even Jungle Aqua Park was better.

  • Stayed April 2014, traveled with family
    • Value
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Helpful?
12 Thank GianfrancoFerre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 21, 2014

We have just returned from 10 days at the Palm Royale Soma Bay and had a fantastic holiday. We are a family of 6 with children aged 4, 6, 10 & 12. We booked with Thomas Cook and arranged for an adjoining room at the hotel. Upon arriving we were greeted by the manager and made to feel very welcome indeed. The rooms were spotless and a good size. We had arranged for the mattress toppers (would recommend) after reading other reviews on the hotel, and these were present.
We tried all five restaurants which were all excellent. The buffet is very good with a great selection of hot and cold food, always something for all tastes. The Greek, Italian, Asian and Lebonese restaurants have to be booked 24 hours in advance and all were fantastic. We actually ate at the Greek, Asian and Lebonese twice spending my wifes birthday in the Lebonese. A special thanks to the hotel for organising a birthday cake and special table decorations for her birthday - a great touch. Also special mention to the room attendants who created some great towel sculptures present on the beds when we returned.
The pool area is really good with a large shallow pool for the smaller children and a larger one for adults etc. There is also a spa pool which was a little warmer and very quiet.
The beach is fantastic, with warm shallow waters, plenty of sunbeds/towels, very clean and beautifully kept. I dont want to single out any members of staff as the entire complement of management, front office, pool, bar and restaurant staff are superb and a credit to the hotel but special mention has to go to Bashoy at the beach bar. He always went out of his way to please everyone and the kids really enjoyed talking to him.

I've read a recent review (3 stars) that was for a stay at the same time as us and all I can say is there is no pleasing some people! The resort is absolutely fantastic, and we will return!!

Room Tip: we had rooms 1218/1220. Good size and kept very clean. Only issue would be that the corridors are ti...
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  • Stayed April 2014, traveled with family
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Helpful?
4 Thank Robbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 20, 2014

Stayed at this amazing Hotel for 11 nights 28th March until 8th April.

Never saw an unhappy member of staff all very helpful and curtious and good to see the management on view. Our thanks to Sammy who took care of us in the 'Cafe Stella' always attentive and a smile. Wonderful George at the pool with his tricks and happy face, a credit to the Hotel. Inbrahim who cleaned our room and Mena who always spotted our glasses when nearly empty!!
We dined in all the a la carte restaurants all wonderful but for us Lebanese just had the edge.

If you want TLC in amazing surroundings both in side and out, lovely food the best ever and glorious sunshine get to your local High St branch of Thomas Cooks we will be doing very soon.

Palm Royale it was a Privlage.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmslow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 20, 2014

We booked this holiday over a year ago with Thomas Cook, include was private transfer to the hotel beach front room which included a separate breakfast area. When we arrived it took forever to get through the airport so you need to be patience. we had to wait 45 minutes for our transfer which had not been arranged. The entrance to the hotel was beautiful with a luxury bar area with grand piano and singer. my daughter is a tall at 14 and her bed was miniature the hotel did change this to a full size eventually as her half of legs were floating in mid air. The beach was fantastic and Carlos the camel enjoyed his bananas and apple every morning. The only problem was that the beach towels didn't arrive til after 8am. We ate in the buffet, Asian and the Italian which were good but on the night of the Italian at 2 in the morning my daughter was vomiting and had diarrhea all night and my husband had diarrhea as well so they were in bed the next day. On the last two days the hotel became very busy full of Russians and Eyptians and even though we paid the man on the beach for our sunbeds to be reserved the Russians did care and just took them, the buffet was really busy and had problems getting a table. we have returned home now and I now have sickness and diarrhea not great still have it second day in. also the beds are rock hard. We wont be returning

Room Tip: we had 2106 beach front very quite until the Russians got up every morning at 6am
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  • Stayed April 2014, traveled with family
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Helpful?
3 Thank lindsay h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crewe, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 19, 2014

Having just returned from an 11 day stay at this beautifully opulent hotel, I thought I should share some of the delights that it has to offer! This is the second time that I've used this hotel and it just keeps getting better! The staff are always more than happy to help, they are attentive and are able to pre-empt your needs. Sameh Nasry in café Stella was amazing, he was always a happy chap and made your dining experience a delight. The two beach attendants were always happy and provided you with fresh towels daily. They kept the beach spotless. The Asian restaurant has improved its menu by extending the variety of food that it offers. The rooms as before are spacious and beautifully clean. The hotel is secluded with its own beach, but it offers you everything that you need within its walls. Mr Kannan Subramaniam ensures he gets to know the guests that are staying in the hotel, and extends a warm welcome from all of the management team. Thank you to all who made this stay fantastic.

Room Tip: I have had rooms 3121 and 1210 both have been kept spotless and there has been no noise in the corri...
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  • Stayed April 2014, traveled as a couple
    • Value
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    • Service
Helpful?
2 Thank Lindsay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sentido Palm Royale Soma Bay

Property: Sentido Palm Royale Soma Bay
Address: Hurghada - Safaga Highway, Hurghada, Egypt (Formerly Palm Royale Soma Bay)
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Hurghada
#3 Romantic Hotel in Hurghada
#6 Family Hotel in Hurghada
#6 Top resorts Hotel in Hurghada
#6 Spa Hotel in Hurghada
#7 Luxury Hotel in Hurghada
#7 On the Beach Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sentido Palm Royale Soma Bay 5*
Number of rooms: 445
Official Description (provided by the hotel):
Directly located at the 1.2 km long private sand beach in Egypt is the Palm Royale. Here you can relax and enjoy the perfect holiday with your family and friends. The two bays offer a perfect atmosphere for privacy and enjoying the weather. The Palm Royale is just 45 km away from the airport of Hurghada and 50 km to the city center of Hurghada. Moreover, the city Safaga is just 12 km away from the Palm Royale. You have got the possibility to use the free WIFI from the hotel. Furthermore, the Palm Royale offers a kids club, Babysitting, a playground for children, a gym and four tennis courts. The meals are served in form of a buffet with fresh cuisine in the Palm Royale. Furthermore, several a la carte restaurants offer a huge variety of fresh meals. Many sport activities are offered during your holidays. You have the possibility to play beach volleyball, water ball, use the gym and many other water sports activities. Furthermore, the Palm Royale has got a spa area to relax and enjoy the senses. ... more   less 
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Also Known As:
Palm Royale Soma Bay Hotel Hurghada
Intercontinental Abu Soma Hotel
Intercontinental Hurghada

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