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“Look no further, The Palm Royale is amazing.”

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SENTIDO Palm Royale
Ranked #11 of 222 Hotels in Hurghada
cardiff
Level 3 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Look no further, The Palm Royale is amazing.”
Reviewed March 21, 2014

A beautiful blue sea with sparkling lights like crystal bouncing off it, only to be broken up occasionally by a speed boat pulling a water boarder, leaving a frothy white trail.

Don't worry, this isn't some Mills and Boon story, just how I remember drinking up the view as I relaxed on the beautiful beach, only a week ago. (Big sigh)

Whist we are on the beach subject, this was the least stressful experience we have had in getting beds on the beach (last year in Punta Cana hubby had to get up at 6am or earlier) Here a lovely young man would layout lay out towels for you to enjoy after your beautiful breakfast.

Previous reviews are right. Once you walk in it is like walking into a palace. So much to take in, you admire a statue or painting every time you walk through.

Before I describe the restaurants and rooms I would like to hi-light the staff. The core of the hotel and what delivered an unbelievable holiday experience for us. Mr Kannan the front of house manager was the height of professionalism and a lovely man who considers your enjoyment and satisfaction no.1 priority. If something is impairing your experience he will do what he can for you. Sheriff Shehata, a senior manager was again a lovely man, very helpful and a pleasure to talk to. Liezel Gaborno gave a fantastic guest experience in both the Asian restaurant and La Terrace, she really looked after us. Sameh Nasty and Mohammed in the Cafe Stella were two examples of great service, great smiles, anticipating and remembering drink orders and that is just the buffet restaurant.

Managers and senior managers are always walking the hotel, grounds and restaurants to ensure standards are always met. Reviewers who perhaps commented on things such as hard beds could not have allowed Mr Kannan and his team to help. We asked for a mattress topper and were given one with pleasure. Really nothing is too much trouble.

One thing that I believe hasn't been described to full extent is the a la carte restaurants. The attention to detail is fantastic in the terms of decor the Lebanese is extravagantly authentic with a lovely atmosphere. (Thanks for my lovely coconut sponge desserts!!) The Italian had vaulted ceilings such as you would find in Tuscany. The Greek with Niko the singer feels like you could be enjoying a meal in Crete and the Asian with is ornate carvings spectacular. And that is only the decor and ambiance. You wait until you try the food!! Comments have been made about some dishes that are extra charges. Yes there are some, they are all clearly marked but there is still a huge selection to choose from. During our visit the Italian Menu changed and only 4 dishes out of the whole menu was chargeable. Each of the A la Carte's had its own manager. Each one of those managers had great pride in their restaurants and rightly so. The most impressive thing to me that they each had chefs from the relevant countries. So not just replicating a cuisine but real authentic food. Easily the best we have enjoyed in our well traveled experience.

The rooms are spacious and kept wonderfully clean. We were fortunate enough to enjoy a junior suite on our second week which was wonderful. La Terrace, the breakfast room was the icing on the cake. The service impeccable, surroundings sumptuous with a choice of eating on the terrace or inside.

The photos that you will see are lovely but they do not do the hotel justice. Seeing it for yourself, you get the sense of scale and attention to detail.

We have been to Egypt 4 times before to Sharm. We have stayed in The Baron Palms, Sensatori, Iberotel Palace, all 5 star. To book for the same time of year would cost another £600 per couple and we much preferred this one.

So the final accolade I can put forward? Just prior to writing this review I have booked another 2 weeks for next year. That says it all.

  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
9 Thank sue p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Peterborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 19, 2014

This is the first time my husband and I have stayed at this hotel and it has got to be one of the best in Egypt. From the moment you walk in the door you cannot fail to be impressed. The décor in the lobby/reception area is luxurious and the decoration on the domed ceiling above the piano bar is magnificent. A special mention here to the lady who played the piano so expertly every evening. Our room in the Nefertiti block was quiet, spacious and kept very well cleaned by our cleaner who also treated us to some towel art. The grounds were beautifully landscaped with lots of flowing streams, flowering bushes and shrubs and even a vegetable garden. A delight for a morning stroll. The beach is lovely and great for swimming with a beach bar for that mid morning drink. Another special mention here to the beach guy who made sure our favourite sunbeds were kept for us every day.
The food in the main restaurant was very good and we had a lovely waiter who always had our breakfast fruit juice and evening drink waiting for us on our favourite table. We also tried out the Greek, Italian and Lebanese Restaurants and the food was delicious with the staff all being very helpful and welcoming.
I think what comes across very strongly at this hotel is that all the staff right from management to waiter to cleaner etc. want you to have the best stay possible and are willing to do everything they can to achieve this. We will definitely be returning again next year. That said we will be checking that the large Russian contingent of surfers will not be there at the same time. We were not really affected by them but I fear they did lack some sophistication and good manners.

Room Tip: Nefertiti block on the left side is quiet and mid way between the main restaurant and the beach
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  • Stayed March 2014, traveled as a couple
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Helpful?
5 Thank Jean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARDIFF
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 15, 2014 via mobile

This is without doubt an Oasis of pure delight. A full review will be submitted however I wanted to ensure our thoughts were available to ensure you book.

Do not delay book now you will not be disappointed. ..

Stayed March 2014, traveled as a couple
Helpful?
6 Thank ITNETWORKER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, England, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 14, 2014

The hotel has a lovely ornate lobby with piano bar. The main restaurant and all A la carte restaurants were all clean and served excellent food. We particularly liked the Asian and Italian restaurants. The room we had was good but the beds were very firm and uncomfortable. The pool area and grounds were extensive and beautifully maintained, however sparsely used as most people were on the beach which was also good. The staff were extremely friendly and helpful at all times. The night time entertainment was limited. At the end of our holiday a large contingent of kite surfers and wind surfers appeared for a tournament. This changed the atmosphere from a quiet resort to a massive party as a stage and large sound and light system were built in the grounds. The loud music went on until 2am and disturbed our sleep. We also witnessed drunken guests which was no surprise as the hotel had waiters giving out shots of vodka to these guests. The hotel has a discotheque with sound insulation and the out door stage was not required really. It felt that the hotel had changed from a 5 star to a 3 star overnight. I would therefore advise anyone who wants a normal holiday to check if there are any events planned before booking. On a good note, the hotel facilities are excellent with the opportunity to use the spa and all watersports freely available. Overall a good experience but choose your dates wisely.

Room Tip: We paid £70 extra for a sea view room where we got a view of the sea and the construction site next...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Level 6 Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed March 5, 2014

Just got back from 2 weeks at the Palm Royale and have to say that as an all round holiday experience it rated as one of the most enjoyable, relaxing holidays we have been on.

The build and quality of the hotel itself is most impressive and is spotlessly clean, The staff are friendly and attentive and cannot do enough to ensure your stay is memorable.

Occupancy at the moment is low....maybe 15% and that inevitably does impact on some aspects of the hotel....only two out of the four a la carte restaurants open each evening ( Italian and Lebanese one night and Greek and Asian the next) but the upside to that is that booking an a la carte is a stress free, quick experience and we dined a la carte on 11 of the 14 nights we were there.

Another victim of the low occupancy is the heating of the main pool. It is a bone chilling 16 degrees C and it not a comfortable experience swimming in it. The spa pool, however, is heated to a level that is most enjoyable. We were speaking to one of the senior managers and he said that they had plans this year to divide the main pool into two and heat half through the winter as well as heat the children's outdoor pool as well. He went on to say that they would then make the spa pool adults only.

The food at the hotel is excellent.....the Stella restaurant (main buffet) offers a wide range of well cooked food. We ate there each lunch time and found the choice and quality of the food on offer to be consistently good.

The a la carte restaurants are top class....our favourite was the Asian. We were expecting a Chinese type restaurant but were most surprised to find it was Thai / Japanese / Indian cuisine. As an avid spice monkey I was in seventh heaven. They have a Bangladeshi chef who does the most divine butter chicken and garlic naans. They even have their own tandoor oven. Our next favourite was the Greek...they do a mean rabbit stifado as good as any I've had in Greece. They also have a guitarist/ singer playing which is good. The Lebanese was good but not to my wife's taste although I enjoyed it. Our least favourite was the Italian which disappointed on the two occasions we ate there.

There is little by way of entertainment in the hotel although they have an excellent pianist playing each night in the lobby. Johnny's bar is good to get your football fix if needed.

The beach is sandy and entry to the water is easy and gentle, no snorkelling worth doing though. Sea temperature was OK and we bathed in it every day.

We went with Thomas Cook and found the rep, Khalid, to be excellent....polite, knowledgeable and very helpful.

We have stayed previously at the Premier le Reve but have to say that as an all round package the Palm Royale has the edge and we will definitely be back

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Ivorbigwedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, England, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 5, 2014

Well just got back last night and all I can say is wow

Such a shame that the hotel is so quiet,like most of the tourist areas but please be assured here in soma bay you are not touched by any troubles,in fact even the locals themselves are begging the tourists to come back to them

And if you do come please come to this hotel as it is truly a five star hotel

You feel awed when you walk in the lobby and treated like a special guest from start to finish.

We paid a little bit more and got a beach front room 2008, it was 30 secs from the beach itself and the bonus is if you want to use it you have password protected free wifi for as long as you are ther in all areas of the hotel.

Transfers from the airport is around 45 mins

The food

Is excellent from the buffet breakfast,lunch and evening meal.we ate in the terrace a lovely first floor restaurant for breakfast where they serve you all your drinks,but I can recommend the Stella restaurant as well,they even have hot porridge and a waffle maker there.
Lunch was just as nice and dinner was wonderful. The waiters cannot do enough for you.

We were able to use the a la carte restaurants as it as so quiet,and it was included in your AI price.we tried the Asian twice and well what can I say but beautiful food cooked in the room,and try the black rice pudding it was lovely.

The staff

From the moment you arrived your cases are taken by the concierge and then taken to your room,the hotel manager and all the reception staff are great,speak English extremely well,and nothing is too much trouble,inc changing some larger LE to small ones for tipping

The restaurants are full of lovely people who always ask how you are,which again makes you feel like an ind person not just a room number

The cleaner came in everyday and really cleaned the room well,inc beautiful towel art,make sure you take pics xx

We left a little money each day for them and then a little extra on the last day

The trips

Thomas cook do some wonderful trips,we did the dolphin trip which was a full day in the sea and they provide breakfast and lunch all cooked on board

Then we booked a private tour of luxor in our own private car and the guide was great

We also went on a desert safari,bumping around in a 4x4 over dune and hills. Very bumpy not recommended for those with bad backs etc,evening meal provided and entertainment,we would have stayed for the star gazing but it was overcast but it did not spoil the day

The sea was a little cool but probably only the time of year,and the main pool was very cold but the spa pool was around 28'c,so choice for all

The spa

As AI you get 3 sessions in the spa,we opted for all three at once and were able to have a full body massage in one oh,and it took around 3/4 hour

The beach

The beach was lovely and clean,loads of sunbeds and there is a bar near the sunbeds
The towel boy is great,will even have your towels ready on your bed for a small tip

The shops
There are a few little shops in the hotel,from a pharmacy to clinic,bank jewellery,perfume oils,papyrus,right through to flip flops,sunglasses etc,and also has an ATM machine which was great

You really have to try this hotel if you are looking for something special

We stayed for a week,and wish we could stay longer. But we have decided that we will probably be back,and I have to be honest I cannot wait

Oh just on a quick note. Uk Imodium will not usually work in Egypt but the local cure tablets are fantastic. You will usually only get and upset tummy if you drink the tap water,or if you have you water bottle too cold,and make sure you turn off the air conditioning when you get out of the shower,we did this and never had a bad tummy at all,it was a tip from the rep

The rep

The rep is great,loads of knowledge and don't be afraid to ask his opinion on which trips to take,he was available every day but Sunday. But can be contacted through reception

Well I probably has waffled enough but cannot recommend this hotel more highly

Please go and as I said do not be put if by the "troubles" they do not affect where you are at all

Room Tip: We were in a beach front room 2008 open French doors and beach 30 secs away. And with the beach fron...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank catherine t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 2, 2014

Stayed at this hotel over xmas 2013 and was not disappointed . We had never been away over Christmas before and my wife and i searched long and hard to get the right hotel for us .
On arrival both our jaws dropped at the site of the most splendid reception area ,we quickly checked in and were whisked via a glass lift to our room on the third floor .
On entering our spacious and beautifully decorated room we were more than happy with our decision so we speedily decamped to Johnny's bar to celebrate Christmas eve with a few glasses of the local red wine .
Service throughout was amazing and we could not criticise any member of staff at all but i feel i must mention Joseph in Johnny 's bar especially as he really did make us feel special during our week's break .
The staff at the main buffet restaurant were absolutely brilliant and extremely attentive and this theme followed through to the satellite restaurants which because we had travelled with Thomas Cook we could use as many times as we wished .
Front of house staff were excellent as were the guest relations staff , big mention to Head off front of house he is literally available 24/7 .
On the whole our stay was extremely relaxing spent in beautiful surroundings with friendly and helpful people .
We will be back for xmas 2014 .

Room Tip: From what i have seen there are no bad rooms .
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  • Stayed December 2013, traveled as a couple
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Helpful?
3 Thank clivos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SENTIDO Palm Royale

Property: SENTIDO Palm Royale
Address: Hurghada - Safaga Highway, Hurghada, Egypt (Formerly Palm Royale Soma Bay)
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Hurghada
#3 Romantic Hotel in Hurghada
#6 Family Hotel in Hurghada
#8 Top resorts Hotel in Hurghada
#9 Spa Hotel in Hurghada
#10 Luxury Hotel in Hurghada
#10 On the Beach Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SENTIDO Palm Royale 5*
Number of rooms: 445
Official Description (provided by the hotel):
Directly located at the 1.2 km long private sand beach in Egypt is the Palm Royale. Here you can relax and enjoy the perfect holiday with your family and friends. The two bays offer a perfect atmosphere for privacy and enjoying the weather. The Palm Royale is just 45 km away from the airport of Hurghada and 50 km to the city center of Hurghada. Moreover, the city Safaga is just 12 km away from the Palm Royale. You have got the possibility to use the free WIFI from the hotel. Furthermore, the Palm Royale offers a kids club, Babysitting, a playground for children, a gym and four tennis courts. The meals are served in form of a buffet with fresh cuisine in the Palm Royale. Furthermore, several a la carte restaurants offer a huge variety of fresh meals. Many sport activities are offered during your holidays. You have the possibility to play beach volleyball, water ball, use the gym and many other water sports activities. Furthermore, the Palm Royale has got a spa area to relax and enjoy the senses. ... more   less 
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Also Known As:
Palm Royale Soma Bay Hotel Hurghada
Intercontinental Abu Soma Hotel
Intercontinental Hurghada

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