We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Even better 2nd time around”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
SENTIDO Palm Royale
Ranked #8 of 222 Hotels in Hurghada
Reviewed June 30, 2013

We were at the Palm Royale from 4th June to 18th June 2013. The last time we visited in November 2012, the hotel was full, but this time occupancy seemed much lower. This was an advantage as the buffet restaurant was not nearly so busy.

I had emailed ahead requesting a room in the same location as last time and we were in fact given the exact same room. Thanks go to Stepanka for arranging this and also to Tomislava of Guest Relations who were always so polite and helpful.

We did not arrive at the hotel until around 11.30pm. This was due to the flight being slightly late and also an interminable transfer dropping off at other hotels. Owing to the late hour, there was no food available and in fact we were too late for even an drink on the All Inclusive deal. However, when we got to our room, there was a ham salad and bread left for us. We then had a soft drink from the mini bar. We were not ready for sleep at this point so we walked around the complex. We never saw another soul and this feeling of emptiness really persisted every evening of our holiday.

Our room was clean and comfortable although the bathroom was looking a bit tired. We had a ground floor room with a massive terrace. We really enjoyed sitting there in the late afternoon with a cup of coffee people watching.

We spent most days by the pool where we were looked after by Omar. We are early risers but he had our towels out in our favourite spot each morning. The weather was extremely windy most days and there were only two days when the umbrellas were allowed up around the pool. Omar took beds on to the lawns to give shade from the palms. The main pool was still very cold although not yet as bad as in November. My companion swam everyday but I only went in completely a few times.

We took advantage of the free massages included with Thomas Cook. Very enjoyable.

We found the food in the buffet to be better on this trip than last time probably due to there being less guests. We only went into the buffet on one evening as we preferred the a la carte restaurants. Last time the Asian was favourite but this time we liked the Greek best. We enjoyed the Asian and the Lebanese and went several times. The only disappointment was the Italian. The first time we went we thought the food was just about OK and wondered if we had made the wrong choices. Then went for a second visit and the meal was truly awful. We had soup which was tasteless and lukewarm and then shared a pizza and a salad. The pizza was cold and we had to ask for the salad to be brought.

The service in the main restaurant and the a la cartes was excellent in all cases. Because we were returning visitors we were treated as VIPs everywhere. The bar service was also good in most cases although having to sign for everything becomes a bit of a chore. Other reviews have said that the All Inclusive is limited and many items are chargeable. I had no trouble finding food and drinks which were included and did not find it necessary to pay extra for anything.

We chatted to lots of other guests and heard people complaining of being ill. We were both fine and had no issues. We are careful over the sun and over indulgence. We also make copious use of hand sanitizer especially after handling utensils in the buffet.

In my November review I described the elegance and ornateness of the Palm Royale. The gardens and grounds are immaculate. Last time I had nasty bites on my legs and I was worried this would happen again. I did use repellent and I am happy to say that I had a bite-free holiday!

The evening entertainment was not for us. We are happy to have a good meal and a few drinks and perhaps pleasant conversation. The animation team seemed to do their best but there are only about 6 of them and they have no proper theatre. In fact, the stage that is set up is so wonky they daren't dance on it. We actually felt very sorry for them.

We had a simply excellent holiday at the Palm Royale. This is not the place for shopping or night life as it is very isolated. But if you want to completely relax in beautiful surroundings with good food and drink, then book now!

Room Tip: I emailed ahead and asked for a ground floor room and that is what we got.
See more room tips
  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank MrsKris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (2,646)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,506 - 1,512 of 2,646 reviews

Reviewed June 30, 2013

Can you imagine an unforgettable place in a middle of desert, where you can enjoy in all beauty of Egypt? If you do, Palm Royale is perfect choice for you.

Hotel is amazing, stunning and luxurious. From arrival and to last minute of leaving, we had magnificent time. Everything in this hotel is high quality, from excellent food to crystal clear sea and beautiful beach. Hotel is spotless clean and and have the best service.

This was my 5th visit of Egypt and 3rd to Hurgada. We stayed in hotel for one week from 21.6.-28.6. and we will return next year for sure.

In the end I would like to thanks some nice and professional employees from Palm Royale who make our holiday even better and special. Mrs.Mathilde from guest relation, because she is so nice and good in her job. Lily from animation team, she is energetic and communicative and I enjoyed in her salsa lesions a lot. Chef Abubakar, who made delicious food for us. Amar, Vincente and Marco who served us excellent in restaurants. Last words and big thanks go to Mr.Sharif(restaurant manager), he dally checked if everything was perfect about our staying in the hotel. He is truly professional and kind.

Best regards from Slovenia

Room Tip: We had room 1021 in 1st floor with sea view. But every room looks nice.
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Givencys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

All the compliments to the professional staff of this sophisticated pearl of the Red sea. Room, hotel, beach, pool very clean. Excellent food, various choise of different kitchen, great buffet, greek and lebanese restaurant, refined and creative dishes, simply stunning!!!
Nice animation, bally dance, latino dance and all the sports activites very good.
Compliments with the Salma spa center staff, specially with chief Mossad Shaban and Ahmed Samir, who is a very good professional masser. Two months ago I had bus accident, so I chose two massages every day. After his treatments I feel much better, he is one of the best masser I had in my life.
Working as a travel agent and guide I visited a lot of 5 stars hotels, but this one is really something special.
Congratulations for the management!!!
I will come back as soon as possible.

Barbara, Slovenia

Room Tip: 1303 is a superior very nice sea view room, big balcony, morning sun
See more room tips
  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

Stayed for 2 weeks at Soma Bay, Palm Royale, went there especially for the kite surfing.
Nice hotel; good rooms (only beds a bit hard; ask for bedtopper!), super fitness, nice tennis courts and super nice health center/ wellness (sauna, steam bath etc; free of charge when you book all in). Staff: some good, others over-friendly (fake-friendly) in order to get something from you (the cleaners). Guest relations really good, staff from the restaurants good as well. (Upper)Management of the hotel however could definitely be improved a bit in our opinion. F.e.: wife of one of the (sub)manager jumps the queue in restaurant because she thinks she’s more important than the guests (fortuntaly only seen this once); the cook/ chef allowed this because – as he told me after – he was afraid to get fired otherwise by his manager (the husband of the wife).
Hotel looks a bit ‘baroque’…a bit stiff maybe as well. Typical boring hotel music over and over again (always the same cd in the main restaurant). It’s not really cosey or something but definitely okay. Too bad all inclusive in this hotel didn’t mean (local) gin tonics etc were included..only beer and wines and soft drinks were all inclusive unfortunataly. Not a big deal however. Beer tasted good.
Checking out later than 12 without extra charge was difficult to arrange. We left at 5 and in first instance they wouldn't even give us a cup of tea while waiting. Complaining about these 2 things fortunately helped.
Food tasted good and sometimes very good but unfortunately my wife got ill/ sick (stomach) and stayed sick for more than a week, and at a centain moment I got stomach problems as well. We heard quite some other people who got (stomach)ill as well. Although stomach problems in Egypt occur pretty often of course we were surprised about the amount of people that got stomach problems in this hotel. We go to Egypt 1 a 2 times a year and normally do not get sick so for the hotel I hope this was just a cooincidence; otherewise they really need to take measures in order to resolve this.....
We went there for kite surfing; super! Hotel is directly on the beach, where you can kite surf and wind surf (‘Surfmotion’) – separated. Really nice kite spot, no water shoes needed because there’s no coral. Only small points of criticism I could mention about the kite surfing is that water is bit choppy compared to f.e. El Gouna, because there’s no reef. And it's a bit more expensive. Nevertheless, I would definitely recommend it for kite surfing. Super!
Guests who don’t kite surf go to another beach where there’s no surfing; just in front of the hotel as well. Nice beach, lots of beautiful palm trees as well. Nice swimming pools as well.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Koen74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

I have just returned from holiday in Egypt at the Palm Royale in Soma bay. The hotel is very much in a developing area with long and winding road to reach the complex and mountains in the back ground. On arrival, the lobby was everything we were expecting, it was opulent and very much had the five star feeling about it.

Our rooms were located in the Cleopatra building and whilst this did not have the opulence of the main building it was fit for purpose. The rooms were spacious, airy and well eqipt. The view whether a sea view room or not was lovely.

On arrival we were given a piece of paper confirming the all inclusive entitlement. However it was a little confusing as to exactly what was included or not. Menu's and drinks lists all seemed to have a price next to them. We later learnt that prices were colour co-ordinated and a certain colour was part of the all inclusive. We also found the fact that there were no bracelets odd, having to sign bills. However, sometimes we did not have to sign and other times were expected to sign for items we had not ordered..

The Cafe Stella restaurant was excellent, with a good variety of food at all the various meal times. Our waiters were Samah Nasry and Amar Kumar. They were very attentive and looked after us well throughout our stay.

My mother and I have an allergy to peppers and there is a lot of food prepared and cooked with peppers making these dishes impossible for us to eat. However we saw Ismail Fathy the Kitchen Administrator in the self service area and asked if it would be possible to have some plain chicken. From then on and throughout the remainder of the holiday, he ensured that we had our choice of food to eat and nothing was ever too much trouble. My sincere thanks to this man!! Often I struggle to find food and eat plain bread, potato, pasta and salad but on this holiday Ismail's assistance ensured I had a tasty and varied diet.

The pool areas were kept very clean and tidy and were quiet. Thanks also to Gerges, the pool attendant. On our arrival he explained the system regarding the pool towels and sunbeds and throughout the holiday, as soon as he saw us arriving at the pool area, he would come over with our towels. He would also put up the umbrella for us. One day when it was too windy where we were sitting, he found us a more protected spot where we could use the umbrella.

The beach was lovely and again there were plenty of sun loungers with wind breaks to use.

When staying at a 5* hotel, the last thing you expect to be confronted by are noisy and unruly children running, climbing and screaming throughout the hotel complex. This was not just around the outside areas but also in the restaurant, bars and lobby area. Sadly their Russian parents have very little consideration for how their badly behaved (and mannered) children affect and impact other guests holidays. The staff also have to just put up with the behaviour. This is sadly a significant issue with this hotel. I think there should be more emphasis on parents to be responsible for their children's behaviour, with management being able to request those who are disturbing others or running around in the restaurant, climbinng over the features and throwing stones at guests as they try to eat.

But it is a nice hotel with good facilities and some great staff, we are hoping to return there later this year.

Whilst we would rate the restaurant service exceptional the bar service did lower the score we have given.

Hotel is in the middle of nowhere, so if you are looking to go out and about, walking to town etc this is not the hotel for you. However facilities in the complex are more than adequate and trips are possible.

We visited the spa as we had three complimentary treatments as part of our package. We were both offered a five minute taster session of the massage as the receptionist at the spa had been upselling other treatments. However my mother had to ask them to stop as it was hurting her and myself, despite having sigmnificant experience of massage around the world including Egypt found them far too heavy handed. Sadly therefore, we decided not to bother using the complimentary treatments or pay for any others.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kathryn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

Simply stunning. Rooms, staff, food all fantastic. If you have any problem just tell them and they will do their best so sort it out for you. We went to all the restaurants but the best was the Greek. Only comment would be that there should be more dishes in the all inclusive. I would expect to pay extra for lobster for example but not for some of the food that was chargeable. Lunch time at the Azure bar was always good, just order from the menu. Many of the waiters would remember what you drink and it would arrive without having to ask. You can use the a la cartes as often as you like, just book as guest relations. Depends who you get as to how many melas you can book in advance, not a problem though as there was never a que. .If you need small change for tips pop to reception but there is also a machine near the shops which will exchange any currency to egyptian pounds. There is a clinic and chemist but is really expensive so take stuff you may need with you. Can't comment on the entertainment as we didn't have time to see it, spent the evenings between the restaurants and two bars. Been to Egypt many times and this is the first where neither of us had upset tummys. Would go back if the price was right.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Becks50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

Palm Royale is not as great as the info online. Pools look lovely but in February they are not heated - freezing! Food is really poor in the buffet. A la carte restaurants are good. Relaxing place for family with activites for everyone. Animation team keeps you busy and fit, if you want to.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Per V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hurghada hotels
23.5 mi away
Hilton Hurghada Resort
Hilton Hurghada Resort
#42 of 222 in Hurghada
2,383 reviews
11.5 mi away
SUNRISE Select Royal Makadi Resort
21.7 mi away
Mercure Hurghada Hotel
Mercure Hurghada Hotel
#22 of 222 in Hurghada
3,651 reviews
Show Prices
Show Prices
Show Prices
19.7 mi away
SENTIDO Mamlouk Palace Resort
19.8 mi away
SUNRISE Grand Select Crystal Bay Resort
13.9 mi away
Baron Palace Sahl Hasheesh
Show Prices
Show Prices
Show Prices

Been to SENTIDO Palm Royale? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SENTIDO Palm Royale

Address: Hurghada - Safaga Highway, Hurghada, Egypt (Formerly Palm Royale Soma Bay)
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Hurghada
#3 Romantic Hotel in Hurghada
#5 Spa Hotel in Hurghada
#6 On the Beach Hotel in Hurghada
#6 Top resorts Hotel in Hurghada
#6 Family Hotel in Hurghada
#7 Luxury Hotel in Hurghada
Price Range: $77 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SENTIDO Palm Royale 5*
Number of rooms: 445
Official Description (provided by the hotel):
Directly located at the 1.2 km long private sand beach in Egypt is the Palm Royale. Here you can relax and enjoy the perfect holiday with your family and friends. The two bays offer a perfect atmosphere for privacy and enjoying the weather. The Palm Royale is just 45 km away from the airport of Hurghada and 50 km to the city center of Hurghada. Moreover, the city Safaga is just 12 km away from the Palm Royale. You have got the possibility to use the free WIFI from the hotel. Furthermore, the Palm Royale offers a kids club, Babysitting, a playground for children, a gym and four tennis courts. The meals are served in form of a buffet with fresh cuisine in the Palm Royale. Furthermore, several a la carte restaurants offer a huge variety of fresh meals. Many sport activities are offered during your holidays. You have the possibility to play beach volleyball, water ball, use the gym and many other water sports activities. Furthermore, the Palm Royale has got a spa area to relax and enjoy the senses. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Priceline, Orbitz, Cancelon, Cheap Tickets, Hotwire and HotelQuickly so you can book your SENTIDO Palm Royale reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palm Royale Soma Bay Hotel Hurghada
Intercontinental Abu Soma Hotel
Intercontinental Hurghada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing