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SUNRISE Garden Beach Resort -Select-
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Reviews (3,964)
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Reviewed May 14, 2013

That was the fifth time that I stayed in the hotel.I always come back here because in my opinion this is the most beautiful hotel in Hurghada.The hotel is comfortable and the staff is very kind and helpful.In the restaurant Shaban Ibrahim Mansour was the most careful with us.And Fathy Mohamed,the bellboy was helpful,friendly.He speaks English very well and he has got a nice word for all the guests and he is able to inform everyone in several languages.We had a good time there,thank you for it.I am sure that we will go back again.

Stayed: April 2013
2  Thank Julianna243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenbeachresort, Guest Relations Manager at SUNRISE Garden Beach Resort -Select-, responded to this reviewResponded May 22, 2013

Dear Guest,

Thank You for Your very nice remarks, which I have shared with our staff which You mentioned in Your review..

We are thrilled to hear that You will be coming back again and we are looking forward to see You soon in our hotel.

Best regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

4th time in Egipt and most probably last.
Reception guys -> could work in any other field but in turism. Bad experience. In several ocasions.
Lobby bar in the morning-> an incredible young guy who take it as a personal issue to deny a long expresso. Each day I invented a new way to trick him for that. Incredible!
Oriental restaurant-> a waitter left our table of 5 in scandal only because my husband asked him gently to make a plate of meseas for start. Restaurant's manager saved the day but that first guy ruined the evening.
Don't try reserving dinner in those restaurants cause the system just doesn't work. If you insist you can go in the lobby and ask for it but it's somehow humiliating and it's just not worth it.
Beach chairs are always occupied at 7 o'clock. It's the only place were water is not clean I'we been in Hurghada.
The beach it's very, very crowded. Wich shows how unattractive the pools are.
We had a nice room man maid but I did't one see a vacuum cleaner and detergents were very scarce.
Luggage boy was very nice but they do not have but 1 or 2 rusty trolleys so they carry your luggage using your wheels.
Fight for meat in the main restaurant.
I never considered chicken best choice until nou.
For fruits that are not the ugliest you ever seen must be Russian and wait the precise moment the trays are in.
Each meal, each place, either the main restaurant, the beach bar or the terrace in the evening glasses (even the plastic recycled ones) are not enough in number.

Badly managed, not nice.

  • Stayed: May 2013
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1  Thank naspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenbeachresort, Guest Relations Manager at SUNRISE Garden Beach Resort -Select-, responded to this reviewResponded May 22, 2013

Dear Guest,

Thank You for Your feedback. We welcome all constructive criticism, as it helps us to get better.

We value Your feedback and even more the time and effort devoted to sharing it with us. Feedback such as Yours allows us to continually improve and correct ourselves as we strive to exceed the expectations that our guests rightfully have from us.
.
I trust You that You will give us an opportunity to make up for Your last experience.

Best regards,
Hotel Management

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Reviewed April 28, 2013

This was our second visit to this hotel and again we were made to feel very welcome, all the staff were very polite, from reception, guest relations to the bar staff. The four al a carte restaurants provided an excellent variety of dishes with a first class service, the booking system for these restaurants had changed from last year, so sometimes it was difficult to make a booking due to the demand, but the guest relations team were there to help. The main restaurant had a reasonable variety of food, but was often very busy and sometimes stressful, some guests just pushed to the front of the queues. The gardens, pool and beach areas were all well maintained and clean. There was plenty of activities available during the day for both young and older guests, ranging from aerobics, volleyball, football, french bowls and even darts. Water sports activities were also available, but at a price. On the whole we had a great relaxing vacation and will definately be returning next year. For anyone planning a holiday to this hotel, if you are experiencing any difficulities you only have to speak to one of the guest relations team, they will try their best to help you. Our special thanks to Mohamed Rafaat, Mohamed Ashour, Mostafa Fathy, Ibrahim and the guest relations team of Angie, Kate and Marcelle, who helped to make this a great holiday, definately we will be returning next year or even later this year.

Room Tip: The standard rooms are adequate, but there are three floors with no lifts, so anyone with walking difficulties will need a ground floor room preferably closer to the main restaurant.
  • Stayed: April 2013, traveled with family
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2  Thank Phil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenbeachresort, Guest Relations Manager at SUNRISE Garden Beach Resort -Select-, responded to this reviewResponded May 22, 2013

Dear Mr. Lawton,
Thank you for the WOW and detailed review, it’s an absolutely pleasure and honor for us and we highly appreciate your valuable evaluation; which I have shared with the entire team. We are also glad to know that the food was excellent and the cooks are super. Thank you once again for supporting us and for your excellent recommendation.
We are thrilled to hear that you will be coming back again and look forward to welcoming you soon at your second home.
Best Regards,
Hotel Management.

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Reviewed April 27, 2013

This was the 5th time that we have been to this hotel, and we were very dissapointed with the food this time. I understand that there were a lot of Russians staying here, but the food on offer was very poor. The pool snack bar had the same food everyday for 2 weeks and was not very nice. We have always had good food here but this year it was awful. After speaking with the customer service girls, we were told that hopefully improvments would be made next year. On the subject of food, can anyone please tell me why the russians fill carrier bags with fruit and cakes and take them from the restaurant when the hotel is all inclusive? We will be returning next year as we had already booked for next year before we flew out on the 12th of April. There are many improvements being made in this hotel so that is good. All the staff are wonderful and looked after us on our holiday, but when we return next year if the food has not improved, we will not be returning again.

Room Tip: ground floor rooms are good.
  • Stayed: April 2013, traveled as a couple
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1  Thank rosedavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenbeachresort, Guest Relations Manager at SUNRISE Garden Beach Resort -Select-, responded to this reviewResponded May 22, 2013

Dear Mr. and Mrs. Davey,
We would like to thank you for your review. We take your feedback regarding the food seriously, and sincerely regret that we did not meet your expectations like every time you visit the hotel.
We were under the impression we had resolved the issues you mention during your stay.
We welcome all constructive criticism, as it helps us get better.
We are looking for the pleasure of welcoming you again at your second home next year, where you could see the difference in your mentioned comments and we hope that your next stay will be much better than all previous times.
Best regards,
Hotel Management.

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Reviewed April 26, 2013

Came to Egypt with my mum especially for sightseeing and were not really bothered about the hotel as most of the time we were somewhere out on the trip or right on the beach. However, this place is great. Very friendly, polite and helpful staff, clean, and the choice of food was more than plenty, very tasty too. Had a problem with our lights in the room just when we arrived, but that has been fixed just few minutes after I called somebody at the reception. As we were leaving on the trip to Cairo around midnight, staff were happy to prepare some sort of "packed lunch" for our long journey which was awaiting us at the reception before our bus picked us up. For those who like to experience the centre and night life of Hurghada it's bit of a journey, but plenty of taxis to take you there and bring you back. Always check the price before you get into a cab!
Can't review the spa or shows in the evenings but I would definitely recommend this place.

  • Stayed: May 2012, traveled with family
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1  Thank 8munros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenbeachresort, Guest Relations Manager at SUNRISE Garden Beach Resort -Select-, responded to this reviewResponded May 22, 2013

Dear Guest,

Thank you for your nice review and wonderful remarks, it's an absolutely pleasure to have you in our resort and I’m glad to know that you liked our hotel facilities ;Food ;services and staff attitude, which I have shared with all my team.

Such a great Feedback like yours encourages us to strive and exceed the guests expectations.

Highly appreciate your sincere recommendation and we are delighting to the pleasure to welcoming you back very soon at your second home.

Best Regards,
The hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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