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“great location, bad services”

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Sunny Days El Palacio Resort & Spa
Ranked #81 of 221 Hotels in Hurghada
Reviewed October 14, 2013

The hotel is very big and nice and it would be perfect if the management would change some things.The biggest issue is that they don't clean as they should the rooms and the rest of the hotel (I noticed that the plates in the restaurant were dirty almost all the time). Also, I think that the food was not as good as I hoped. The big plus of this hotel is that there are two beaches: one with sand entrance (ideal for those who want to swim) and another with corals and a big variety of fishes (great for snorkeling). I think that the hotel deserves only three stars because the services and the food were bad

  • Stayed: November 2012, traveled with friends
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Thank Georgiana_TC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relation at Sunny Days El Palacio Resort & Spa, responded to this reviewResponded October 25, 2013

Dear Mrs. Georgiana!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, please accept our deeply apologies that our hospitality didn’t meet your expectations, asking your good self to trust that your comments had been noted and considered in our motivation plan promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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862 - 868 of 2,541 reviews

Reviewed October 8, 2013 via mobile

I'm at the hotel right now its really magnificent the weather is very nice and the beach and lagon is so pure and awesome and what is very ravishing about this hotel is the animation team there performance and everything about them is awesome they are really talented the entertainment manger mr amir jouini is very unique and so professional and he speaks so many launguge and very friendly and helpful he is so great at what he do he's putting an everyday work,schedule that is very entertainment and nice shows people here enjoying the shows so much

  • Stayed: October 2013
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1  Thank omar a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relation at Sunny Days El Palacio Resort & Spa, responded to this reviewResponded October 25, 2013

Dear Mr Omar!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, we are pleased to know that our hospitality met your expectation, asking your good self to trust that what you touch during this visit was the 1st step to develop our operation promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013 via mobile

I was here in sunnydays in palacio ... food is delicious. .service is good...entertainment is excellent dont let you feel bored day and night ... special thanks to amir (entertainment manger) ... the hotel is clean and has good beach and pool.

Stayed: October 2013, traveled with friends
1  Thank El Hassan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relation at Sunny Days El Palacio Resort & Spa, responded to this reviewResponded October 25, 2013

Dear Mr. Hassan!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, we are pleased to know that our hospitality met your expectation, asking your good self to trust that what you touch during this visit was the 1st step to develop our operation promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

The best thing about this hotel is its configuration. The idea of building a ''U'' shape hotel with the lagoon inside was the good one, so most rooms have nice views. You have 2 beaches, one at the open sea and the other in the middle of the hotel. Food was ok, you could always find something nice and tasty.

Room Tip: Avoid rooms near the entrance, they have really bad views and it's noisy all day long because of...
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
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Thank Pampurce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relation at Sunny Days El Palacio Resort & Spa, responded to this reviewResponded October 25, 2013

Dear Mrs. Pampurce!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, we are pleased to know that our hospitality met your expectation, asking your good self to trust that what you touch during this visit was the 1st step to develop our operation promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

First of all, the views are truly awesome - recommend room 6219! Food - typical all-inclusive food, becomes monotonous after a week but the centre is only a £3 taxi ride offering fast food, various restaurants (Indian, Greek etc). The Marina offers lovely restaurants and great bars to suit everyone and is a lovely place to spend the evening. Most of the staff at El Palacio are a credit to the Manager, a few were less so but any issues are quickly dealt with and any complaints are handled immediately - the Manager is always around to help guests. The Food and Beverage manager also tries very hard to ensure good customer service, our room attendant was a joy and the general cleaners of the lobby area were determined to stay on top of everything - these are the forgotten staff when it comes to tipping so we made a point of tipping the lovely Mahrouf on our last day - smashing lad with a big smile for everyone! Our luggage was delivered to our room and taken back to reception for us on our last day - great! It would be fair to say that when we arrived on 10th September it was the last week of the Egyptian school holidays hence the hotel was very busy with Egyptian and Saudi guests - we did not find this a problem at all, guests were friendly and their children were beautifully behaved - always a plus :) I would say if you book this hotel don't expect 5 star as it is definitely not that, do expect good service and do be kind to the staff - they work so hard! We will be returning in January to this hotel.

Room Tip: Rooms with numbers 61 are quiet and have panoramic sea views - gorgeous!
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  • Stayed: September 2013, traveled as a couple
    • Value
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Thank Beanysbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relation at Sunny Days El Palacio Resort & Spa, responded to this reviewResponded October 25, 2013

Dear guest!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, we are pleased to know that our hospitality met your expectation, asking your good self to trust that what you touch during this visit was the 1st step to develop our operation promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

The food is terrible at this hotel -upset stomach's and voitting for days
Long queues at meals
This hotel is like 10years behind
no british at all in the hotel full of Russians and Egyptians who have no idea how to queue at all jump the queue at meal times
plastic cups are re used,
no ice cream at all in all inclusive meals are repeative we ended up eating macdonalds throughout our holiday only good thing was the weather would not return ever to this hotel
female egyptians constantly come up to ask for photos of us weterns in swimwear and husbands to very off putting and rude, CALLIS is enough a word i used alot towards these def not a 4 star hotel a 3 at a push

DON'T GO

  • Stayed: August 2013, traveled as a couple
    • Value
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5  Thank sara_c338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relation at Sunny Days El Palacio Resort & Spa, responded to this reviewResponded October 25, 2013

Dear guest!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, please accept our deeply apologies that our hospitality didn’t meet your expectations, asking your good self to trust that your comments had been noted and considered in our motivation plan promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

Very friendly stuff, very helpful, but. Bit lazy on the room service I guess because it's all exclusive hotel, great beach and swimming pool, all and all I had fun, I would come here again, one more thing very clean rooms

Stayed: September 2013, traveled as a couple
2  Thank Hazem.Albassam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relation at Sunny Days El Palacio Resort & Spa, responded to this reviewResponded October 25, 2013

Dear guest!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, we are pleased to know that our hospitality met your expectation, asking your good self to trust that what you touch during this visit was the 1st step to develop our operation promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunny Days El Palacio Resort & Spa

Address: Corniche Road, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in Hurghada
#43 Top resorts Hotel in Hurghada
#53 Spa Hotel in Hurghada
#68 On the Beach Hotel in Hurghada
#73 Luxury Hotel in Hurghada
Price Range: $32 - $66 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sunny Days El Palacio Resort & Spa 4.5*
Number of rooms: 825
Official Description (provided by the hotel):
Welcome to the most breathtaking & distinctive U shape designed resort in the Red Sea with its white sand beaches that prolongs to the middle of the refreshing turquoise sea which gives a panoramic sea view to most of the hotel’s rooms. The Sunny Days El Palacio Resort & SPA offers to guests an exceptional hospitality, for both unique services and modern facilities to ensure maximum comfort is experienced for both business and leisure travelers.Sunny Days El Palacio Resort & SPA is a 4+ (PLUS) star hotel is consisted of 825 rooms with Red Sea view. The hotel is located around 10 kilometers from Hurghada International Airport and it takes about 15 minutes by a taxi, and the distance from City Centre is 3 kilometers.Sunny Days El Palacio Resort & SPA Is the only resort in Hurghada which built into the sea itself, the hotel is surrounded by water from 3 sides , which mean 99% from the rooms within the sea view, as well easy access to the beach . Plus the longest coral area in the down town (on the left side of the hotel) which offering you amazing, safe and easy snorkeling Sunny Days El Palacio Resort & SPA is a lively, all-inclusive resort on the Red Sea coast. It features white sand beaches, landscaped swimming pools and excellent diving in the hotel’s lagoon and coral reef. The spacious guest rooms at Sunny Days El Palacio Resort & SPA each have a private balcony or terrace, offering views over the sea. All rooms feature satellite TV and air conditioning. Sunny Days El Palacio Resort & SPA has a wide range of on-site restaurants and bars including a large international buffet, a specialist Italian restaurant and a seafood restaurant overlooking the sea. Recreational facilities include beach volleyball, water polo and a fully-equipped fitness centre. The hotel also has its own water sports centre, offering diving, windsurfing and sailing.Sunny Days El Palacio Resort & SPA has a shopping arcade with over 42 shops to meet your requirements, as well as an internet café and a hairdresser. ... more   less 
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Also Known As:
El Palacio Resort All Inclusive
El Palacio Hurghada

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