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Reviewed January 12, 2013

We stayed here In October for 4 nights, it was meant to be 7 but we was put in the wrong hotel at first see my 'Joke of a hotel' review.. Anyway this hotel is beautiful as soon as you walk through the entrance you can see why this hotel is a 5*. It's gorgeous and so big! The reception staff seemed very helpful. We had our cases took to our room which was nice but i think the guy wanted a tip but couldnt really understand what he was saying, so just kind of said thanks and shut the door lol Our room was lovely very spacious & clean. The balcony area was nice where we could look out over the pool.
There was a room just outside the hotel to the right where you could get wifi which was good.
There were 3 different pools in the hotel and each one of them so big and beautiful!
We visited the big main food hall there was a lot to choose from, but we mainly stuck to what we knew, fresh omlettes, eggs, salad, cakes & ice creams! were the best. I think it was more catered for germans! I picked up a bit of a funny tummy while we was there which lasted 2 days and it wasnt very pleasant, but it went away after the 2 days. We went to a pizza place in our hotel which was nice the pizza was so tasty! Had a little walk round the shops too in our hotel but all the guys are a bit leachy so didn't stay long!
We had a massage aswell while we was there which was lovely where they cover you in chocolate your skin feels amazing after! lasts about 45 mins to an hr.
The grounds of the hotel look superb at night even better than in the day, as the whole hotel lights up! Very wow.
The hotel porter person became slightly annoying throughout our stay and he couldn't really speak english so we couldn't understand him and vice versa but im sure all he wanted was a tip, which he didn't get.
We didnt really go out the hotel only to the shop as the egyptian men hassle you to much, which is a shame because we would of liked to explore!
I probably wouldn't go back to Egypt because of this problem but the hotel was great!!

Date of stay: October 2012
  • Trip type: Traveled as a couple
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3  Thank rachaelw908
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013 via mobile

Stayed here early August lovely hotel very big, beautiful surroundings no problems with the hotel at all it was really nice. Just a few problems had to go across road to grand hotel I think it was to use wifi as they didn't have it in ours which was a bit of a let down also nothing much to do in the area felt very secluded and also not very English orientated a large majority of people were German would have been nice to come across a few people who were English! Suffered with food poisoning I was fine for the first few days then it stared to kick in! My advice is what ever u do do not eat salad, fruit and ice in drinks if u want to avoid getting ill! Overall had an excellent holiday just a few things which could have made it even better :-)

Date of stay: August 2012
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5  Thank Atracey90
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Average service (including reception borderline from being rude) and facilities that deserve some maintenance, made part of our stay a bit dissapointing. Not worth the 5 stars ranking.
Outstanding from the others, Arafat Ali is doing an excellent job at the pool BBQ restaurant to deliver great food and wonderful welcome every day. Thanks Arafat, you made our stay!

Philippe

Date of stay: December 2012
  • Trip type: Traveled with family
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3  Thank Phil2244
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2013

We just wanted a week in the sun and nothing more. This was the right place to be. No music at the swimming-pool, no entertainment hassle around you and very good service. We had a beautiful room facing the poolside and enjoyed everyday of the good food,during breakfast and dinner. Grand Resort is a perfect place for a relaxing stay.

Date of stay: December 2012
  • Trip type: Traveled as a couple
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4  Thank paulhofstee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

The hotel has a huge amount going for it and overall the organisation and levels of service were little short of excellent.

The reason the hotel doesn't get 5 stars from me is the bedroom. The primary function of a hotel is to provide a secure and comfortable place to sleep, rest, wash and keep your belongings while you're out.The bed wasn't up to 5 star levels of comfort and the bathroom was tiny with a dimly lit and difficult to access shower over the smallest bath I've ever seen. The ventilation / heating / air conditioning fan was noisy and intrusive during the day - it would have been impossible to sleep with it on at night.

My other gripe is that the fruit juice in the morning was a reconstituted powdered mix. Freshly squeezed was available and was excellent but was another 30 Egyptian pounds over and above the B&B rates. Oh.... and maybe it's an age thing but I really didn't expect to be addressed as "Hey, English" as a guest in a 5 star hotel. Doubly so being a Scot and with no similarity whatsoever to Rowan Atkinson!

The quality of the food in the Mediterranean Restaurant, the hotel's "signature restaurant", was excellent. And amazingly good value. Overall we ate well within the hotel and even on the beach there were attentive staff standing by to take an order for drinks or food, all seamlessly charged to the room if so desired or cash was always an option.

The beach itself is private and felt secure. We were greeted by one of the attendants and he'd take us to a couple of sunloungers, align them to face the sun, fetch some matresses and the proceed to lay our beach towels over the top. While not necessary to tip a small token of appreciation doesn't go unrewarded......

If your intention is to do some snorkelling then take advantage of the many trips out to the reefs as there's little to see around the hotel, unlike some further up the coast. Prices from the tour reps for these trips are over the top and you can enjoy one of the many excursions organised locally for less than half the headline cost in the hotel.

There was a programme of entertainment and this was of a generally high standard and well attended by the guests.

Date of stay: December 2012
  • Trip type: Traveled as a couple
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3  Thank Ian R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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