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Reviewed 4 weeks ago via mobile

Travelled as a family of 5 for 2 weeks over Easter. We love Egypt, having holidayed in Sharm and Hurghada 28 times so we know the Egyptian culture well enough and know what to expect.

This was our second stay at Ali Baba but we would not return again due to the rude, out dated, and male orientated bias of the Reception Team. Their complete disregard of a female paying guest compared to a male is nothing short of sex discrimination. In 2019 it's not something we would pay the pleasure for again.

There are much better other hotels than this in Hurghada. I'd try those if I were you.

Date of stay: April 2019
Trip type: Traveled with family
1  Thank annsand69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We have just come back from a week at Ali babas palace and had a lovely time I would have given 5 stars but there were a few things that let it down.
Check in: staff were very helpful and friendly and although it took a while to check in I couldn’t fault them.
Rooms: if you can upgrade we did and to a delux and our room was beautiful and cleaned to a high standard each day.
The pool: the pool goes around the resort and is huge but be warned only 1/4 is heated the rest is freezing and on our last 2 days I’m pretty sure they turned the pool heat off completely as the whole pool was freezing. Sun loungers get reserved early though if you leave your lounger for more than 30 mins the pool attendants will remove you things.
Food: the food was not to my liking and not a great selection though if you can do the fish market do as there seafood is amazing. Avoid the sushi restaurant the Russians take priority in there and we waited 3 hours from ordering and still didn’t get our meal at the end of it yet all the Russians that arrived after us had been fed and left
Entertainment is ok some of the shows had us in stitches others were just awful.
Staff, the staff are great always willing to help and friendly.
Sales people can be quite off putting you constantly get asked if you want to purchase a trip, spa treatment etc and they can be quite pushy so you need to be quite firm with them.
We enjoyed our holiday as it’s our family time, though we probably wouldn’t come back as although it wasn’t overly expensive a lot of things are not included in the all inclusive, quite a few drinks, fish market, ice skating, bowling, fruit, fresh fruit juice, ice cream, pop corn, candy floss, entrance to the night club are all extra, but thank you too the staff especially the pool bar staff who really went the extra mile.

Date of stay: April 2019
Trip type: Traveled with family
Thank Bunnyboo22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

we arrived and had booked a regular room. This hotelhas 2 and 3 fllor rooms(no elavators) and is spread out over a very large area. So if you room is close to the beach you are about, at least 5 minutes walk from the main building with teh restaurants. Our first room was ok but the bathtup was not in good shape. We went after teh first night back to the front desk and aksed for another room. No problem. We ahd teh choice of the same kind of room or an renovated room but the cost of this was 6 euro a night. We took teh upgraded room since it was very nice, very close to the main building. Housekeeping of teh roosm is fantastic and very clean. The only challenge in this hotel is the lunch and dinner buffet. Nothing wrong, good qulaity food except for the meat choices at lunch and dinner you have: Gulash and roasted chicken or gulash and roasted chicken or roasted chicken and gulash. They changed the names of these dishes but is was still roasted chicken and gulash. The chef must have had his education in Hungary with all this gulash.

Room tip: upgraded rooms
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank leb83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2019 via mobile

it was my first visit to Egypt.
The Hotel is place to be in Egypt!!
The friendly and well trained stuff made the stay from the beginning till the end a very plaesed Holiday.
The rooms are very clean and in a good modern shape. the food was delicious!!!!
it wont be the last time i will be coming to this wonderfull and charming place.
thanks a lot alibaba palace
i have enjoyed every moment in this estabilishment.
c u soon
Y. Besir

Date of stay: March 2019
Trip type: Traveled with family
Thank 61besir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2019

We spent an amazing March vacation.

Ali Baba Palace wasn't in our top 5 list by reading TripAdvisor reviews but it was recommended by a friend. My friend goes there twice a year for the last 3 years and we decided to spend the vacation together so the decision was taken in favour of Ali Baba. Bang there and exploring the other options we all agreed that we've taken the right decision as many others hotels look nice on pics but tottaly different in reality.

Banefits:

- very friendly staff, not all with good English but the positive attitude and smiling faces compensate the communication gap.

- the all inclusive gives you lots of food, alcohol (beer, uzzo, rum, gyn ...) but please tip the waiters, managers, cleaners ... $1 1E 1£ is enough. They'll be happy and will spot you from distance. You'll be treated more friendly and this will change your experience and better your vacation.

- the food: 3 all inclusive restaurants with different food, lots of salads, fresh fruits, pastas and roasting. Get ready to return 1 size bigger. There is another paid restaurant with different and more fancy staff if you want to celebrate an occasion or try something different.

We were worried about food poisoning but for 12 days we were very delighted with the food.

- Having birthdays to celebrate we mixed all kinds of alcohol and expected terrible hangover next days but surprisingly everything was perfect next morning.

- ATM inside the Lobby, so don't worry about cash exchange and withdrawals.

- "original dress" offered in local shops, Calvin Klein, Gucci ... of course not original but for £6-7 replica having in mind that Egypt exports cotton the quality is very good. We bought lots of stuff in place and in the city.

- in house local hospital and dentist.

- entertainment, pool games, darts, aerobics, etc., kids disco after dinner. Cobra show, Fire show on the beach, nice club music in the disco ... all things to glue new friendships and boost a nice community experience.

- amazing water park, must have for children.

- nice beach with tents and sun-beds for everyone.

- heated swimming pool, nice and clean.

- massage, sauna, safari, see diving, etc. lots of entertainment organised in house.

I can speak a lot but don't have much time. 5 stars!

We were very happy with everything.

What about the cons? Before to book I saw negative reviews and I really don't understand them as they look very subjective. Of course you can see imperfections here and there but it depends on you. If you go on vacation with good positive attitude everything will turn from good to better but if your eyes are open to complains of course you can always find some.

So, the little bits I dislike I found a way to discuss with the owner instead of posting negative feedback because I love the place and I want it to be even better upon our next return.

To recap in 3 words: WE LOVE IT! We Love Ali Baba Palace and will definitely go back again.

Room tip: I have seen Classic Double and Deluxe only and they both are very good.
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank peterlanelondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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