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“disgusted on our 2cnd vacation to this hotel Watch the cats”
Review of Ali Baba Palace

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Ali Baba Palace
Ranked #100 of 222 Hotels in Hurghada
Reviewed September 21, 2013

we stayed here for 18 nights 23rd august 10th September this was our second year at the hotel as we thoroughly enjoyed it last year But this year we found the hotel reception RUDE<HARRASSING AND INTIMIDATING.Can i just say Sameh and Zaccaria otherwise know as SHakira at the pool bar need a pay rise as they were the only friendly staff serving there and worked very hard they always brought you your drinks and greeted you with a friendly word.. There was one man who had a very long name and sorry we lost the paper we wrote it on He started on the pool bar then went to be a waiter but was sent home on vacation all the rest wanted sacking as they pretended they didnt understand you the trouble with the restaurants is to many managers stood about shouting orders. There are 3 restaurants but only 2 were open on our first evening we accept there are not as many tourists due to the situation in Egypt. We went to go into the Italian which was our favorite restaurant the year before it was only 8.30pm and they refused to serve us as they were closing they said my son had already fetched some pizza as they didnt see him enter they said he could eat his food but we could not have any as they were shutting. The next evening they were shut and we only had one restaurant.There was plenty of variety but the food was only just luke warm after a few days the main restaurant closed and we were all made to use the Italian the choice went down daily then we were made to choose what we wanted every other evening and served by the waiters the food was stone cold. One night on the set menu we had chicken we sent it back 3 times as it was only just aired it was still no warmer so we walked out we were just getting over our 5th bout of upset stomaches and did not want another bout.Tthe childrens section disappeared and so did the pasta station. Everyone we spoke to had upset stomachs,The pool bar food is a joke its cold and the same choice daily
The pool is the main reason for our visits to this hotel but my son snorkeled in the pool he found green moss growing all over the bottom of the pool broken tiles and dirty water trough trays, they had broken plastic grates over them. Last year this pool was cleaned and scrubbed on a daily basis this year they didnt seem to care.
The towel boys are very helpful and will fetch yr towels and mattress and keep the pool area clean normally, this year though glasses were blowing about and they could not wait for you to get off yr bed to clear away they were hovering around you putting beds straight.
The rooms are dated and need refinishing if you have children they expect them to sleep on bed settee but pay adult price if they are over the age of 12, the rooms are cleaned daily but forgot to make childs bed every day

Telephone exchange and internet cafe Rip you off for money or minutes
The cats were every where fighting round your sunbeds, jumping on tables drinking childrens milk drinks walking about in the restaurants waiters did not bother to shoo them out they ignored them.The cats run across you in the evening tripping you up.We took a kettle so used to take milk up in the evening to make a drink in the morning the cats would follow us to our room tripping us on the stairs then sit meowing and scratching at the doors.
The animation team was a joke the leader sat in his hut all the time the rest just walked past us and never spoke for the first 12 days. the list of activities i only ever saw 2 being done they shouted from near the stage for the activities so if you were not near there you did not hear. I had to ask one of them to take my son to play table tennis from day 15 as he was bored silly. The evening entertainment was a joke we saw the same dancer 4 times thats the only entertainment brought in.The lists were taken down so you never knew what they were going to do i know not many guests were in the hotel but we payed for what was advertised they showed clips in the pub of u tube clips and played bingo for a plastic ashtray and a bottle of wine has the top prize they shouted from the lobby what was on at a certain time so if you were in dinner you missed what they shouted but it was so poorly organized and of superior quality we ended up going to our room and watching English films. I know Egyptian entertainment not brilliant when they put on their own shows not like the Tunisian dance shows done by the entertainment teams but at least they are shows

We loved our holiday last year and a friend went with us as well she loved it and it was her first visit to Egypt we enjoyed it so much thats why we booked again this year we were disgusted at how the staff didnt seem to care and how the hotel needed a good clean. In reception they have a glass ceiling with material over it the material is filthy with dead flys etc This hotel needs to get some new chefs what know how to serve hot food,, the pool needs a good clean rooms need updating and most of the staff need changing apart from the pool bar one,s mentioned above. It may hold on to its 4 stars then as it is its lucky to be a 2 star. We could not believe the difference this year and will not be returning or recommending to anyone I could not wait to get home as it truly ruined our holiday

Room Tip: choose another hotel
  • Stayed: August 2013, traveled with family
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5  Thank Pay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Guests,

Thank you for your review and the comments which helped us a lot! We will do our best to improve some things.
We look forward to see you and your family in our hotel once again to show you our improvements.

Thank you and best regards

The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 - 150 of 702 reviews

Reviewed September 10, 2013

The hotel Ali Baba, I was with my family in June 2013. It was our best vacation. We got a room according to our wishes, with a nice playground. Cleaning was carried out in order, daily addition of water in the fridge.
The food was very good, international and Italian restaurant open daily, at the end of our stay open for dinner and Oriental restaurants. In the evening you could eat at the pool, the food very good. We also Navšítivli restaurant in Aladdin and Jasmine - again another food and very good. The main restaurant reservation card is needed. Then you can still dine at beach restaurants, food also very good, the staff at the 1st
Drinking alcohol, soft drinks, coffee at breakfast was not good, otherwise the machine for bars and beach restaurants excellent.
At the reception very friendly and helpful staff - thank you for everything ...
Beautiful large pool and very nice and helpful guys around the pool, always find space and sun loungers.
The same on the beach - Bech boy - our best friend Mustafa Smarttiger - thanks so much for everything my friend ..
The hotel has a beautiful garden and because you can walk to the other two hotels can not hardly get through everything.
In Jasmin super playground and zoo, train ...
Beach nice, well-kept, fine sand, sometimes stones, sea beautifully warm and clear, occasionally some fish.
We went on a trip to the local Red Sea Star - a great, great experience, the staff at one.
Overall Summary - EXCELLENT VACATION, in 5/2014 is back - we can not wait.
Once again, all thanks ....
Family Jagr, Czech Republic

  • Stayed: July 2013, traveled with family
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2  Thank jagrovi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Guests

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

Recently returned from spending 2 weeks at Ali Baba and had a fantastic time. The hotel is huge and the grounds and gardens are really well kept with staff constantly tending to them. We spent most of our time on the beach and at no point did we struggle to find a sunbed. The water is a little rocky when you first get in so alot of people tended to wear rock shoes for this reason. The beach bar is better for food and service than the pool bar and the pool area also has few shady areas to sit and eat. There is a lot going on with the animation team throughout the day if you want to get involved. Rooms are also massive, well cleaned and the fridge is stocked daily with bottles of water.

The main restaurant is buffet style and the food is brilliant. Over the 2 weeks there was not one day where the menu was the same. The dessert selection is brilliant and all the food is really tasty. We didn’t try the Italian or the oriental restaurant as we found the main restaurant to provide such a huge selection. The lobby bar is huge and well managed in the evening, drinks are constantly refilled and the waiters are very attentive. Staff at the hotel are so friendly and so helpful and they really can’t do enough for you. From reception staff, to the beach boys, restaurant and bar staff. Yes the hotel is full of Russians and we only met one other English family, but Egyptians love the English so you will be well looked after. Special thanks to Mohammed on reception, Mohammed in the main restaurant for breakfast and dinner, Said at the beach bar and Ahmed Fathey and all his team in the lobby bar in the evening.

Outside of the hotel there are shops opposite, a pharmacy, supermarket and a shop called Cleopatras which has all fixed prices and sells some nice bits. Ten minute walk down the road is Senzo mall which is full of branded shops. Taxis are easy to come by, just flag one down outside the hotel if you want to go into hurghada. Sheraton road is full of shops, restaurants and coffee shops, and the marina comes alive at night. It is worth getting out and about on one of the mega safaris. We went out on the quads and the 4x4 jeeps out into the desert and to a Bedouin village. This was a brilliant day finished off with a bbq and Egyptian dancing. One tip, buy one of the checked scarves from the hotel shop or the shops opposite, as they are 4x the price at the quad safari place and you have to have one.

Overall, Hurghada is a fantastic place and Ali Baba is a fantastic hotel. Do not hesitate in booking this hotel for your next holiday!

  • Stayed: August 2013, traveled with family
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8  Thank Kandi1284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Guests

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2013

We stayed at the Abi Baba Palace from 8 - 22 August our family consists of 2 adults and 2 children 6 yrs and 2 years.

Our criteria was as follows;

1 Must be close to the beech

2 Good all inclusive options - dining etc

3 Child animation during the evenings

Much has been made in the press of the current situation in Egypt that aside in our 15 days there, we saw no demonstrations in the area and the local retailers, waiters and management alike are very concerned about the future, so please make up your own minds about that.


Resort appearance.

First impressions upon entering a very large lobby area were very good, you will find a large selection of shops, bowling and an ice rink - I have no idea why they have this - as it was always empty, they would be better of turning it into a cinema for kids etc.

The grounds of the hotel are really well kept - they spend a lot of time on the upkeep of them and if you like cats there are plenty of them to feed.


Rooms.

We stayed in a standard room which accommodated the four of us, we had a fridge which was stocked up with water daily - if you tip your room attendant you get more water and sculptures from towels etc.

I would describe the rooms as tired looking - they need a revamp but suited our purpose.


Food.

The hotel has 3 themed restaurants, Italian, Oriental and African I have no idea what the food cost per person they are working on but overall we were satisfied - if you find a good waiter they will bring you drinks - I did find one and he brought kiddy cocktails a wine for a small tip.

Beech Bar.

The beech bar opens for business at 9 am for drinks, coffee and then at 12 for lunch.
The dining area is open air and shaded for salads, burgers and hot dogs until 1600, we opted for this quite frequently as we didn't have to drag the kids back to the main hotel.

The staff were friendly - but the onus just like with any service industry is tipping.

Kids Club

We took our kids there to get out of the sun on one day and that was our last, very dirty, broken toys and urinated mattresses, steer clear of that place.

Kids entertainment

The children have a mini disco at 1900 daily except Sundays when that have a day off, which for the life of me I do not understand, the disco is presented by one animator and is focused for Russian children and there is no variation at all - in short rubbish - if the expect to take your kids to this hotel for them to have the time of their lives - choose another hotel.

Nightly entertainment.

Pretty much the same - the lead animator should be fired - again they have a day off on Sunday - enough said.

Pools.

The pool is pretty impressive as it winds throughout the resort with a kiddy pools at the bottom which is shaded - plenty of loungers.

For the adults they have a swim up bar.

Beech.

The loungers are comp - the beech is a little rocky to the left leading to more sandy to the right.
If you want a front row umbrella get there for 0600 am as the Russians get up early!!


Overal impression.

We enjoyed our stay at the Ali Baba, would I go back? yes I would, just bear in mind that the majority of the guests are Russian and sometimes lack social skills - make your own entertainment for the kids - tip some key service personnel and you will have a nice time.

For such a big resort 600 plus rooms you don't feel overcrowded.

The staff do try their best and they pull it off.

7/10 overal.

Room Tip: Tip the receptionist
  • Stayed: August 2013, traveled with family
    • Value
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Thank Tactik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Mr. Tactik

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

Having just spent 28 nights with my children at The Ali Baba Resort I can honestly say that it is a lovely resort and we felt very comfortable there. The pool and gardens are very well maintained and we found the staff to be both friendly and helpful. There are three restaurants to choose from and we always found something that appealed. In two of the restaurants, salads are prepared to order which we appreciated. Our room was comfortable, spacious and bottled water was left daily. It is true that there were only a handful of British guests but we found the Russian, German and Dutch guests, in general, respectful and polite.

We enjoyed our stay and we Look forward to returning soon.

Tips: We went on several wonderful snorkelling trips which were amazing. We went to The New Marina and booked directly with Deep Dark, (which is a beautiful large grey boat named Deep Dark) that is moored there, it is moored opposite Papas Beach Club. Costs the same as the other organised snorkelling trips but is much more luxurious and they serve a great lunch.

  • Stayed: July 2013, traveled with family
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4  Thank Toni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Mr. Toni

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013 via mobile

The hotel it's self and the grounds are quite nice...

However the staff are EXTREMELY rude and ignorant. If you like being ignored, glared and sighed at then this is place for you. We where the only English in the hotel at the time and really where treated like dirt by staff!

Food was bland and some of it awful, the Italian restaurant did have some nice dishes to be fair.

Some areas where clean and others really not.

There are alot of rules in this hotel and whilst I agree with a need for rules some of them make you feel like a school kid getting told off.

Unrelated to hotel:

Excursions in the local area where enjoyable, and the bars on the marina in town where good! Beware of using local taxis, one tried to scam us by switching notes, they work in gangs. However luckily we where on a lads holiday and are all big and experienced doormen, so we managed to intimidate them into not scamming us and apologising... Others would not be so lucky.

  • Stayed: December 2012
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1  Thank Colinfinch89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Guests,

Thank you for your review and the comments which helped us a lot! We will do our best to improve some things.
We look forward to see you and your family in our hotel once again to show you our improvements.

Thank you and best regards

The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

Obviously the hotel is not perfect, you don't really pay much to ask for that. What I didn't like was the education of the hotel staff, they treat you almost like if they hated you, for example one of the waiters kicked me out of my table before I even stopped eating because "the restaurant was getting busy". They could improve on the presentation in the rooms, they are not what you expect when you see the rest of the hotel; old beds, old tv, old furniture, but again that is not really that bad. The food is ok, although they have always the same menu everyday, which makes it not very appealing (you wont be hungry but you wont crave the food either). The pool is massive and just awesome, clean, amazing, it's perfect and you can really have a good. The animation team only animate for the russians in russian (everything is about russia, if you don't like the russians don't go). They have many companies in the lobby to go do your excursions, the companies are trustworthy and you have an amazing time. If you don't care about these little details and you have an open mentality ready to have fun and you are not picky (or british), then this is your spot, you will have the time of your life.

Room Tip: Request for a king size bed when you book (otherwise you will get two separated beds)
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JbringasD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

DearGuests

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ali Baba Palace

Address: Main Beach Street, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#54 Family Hotel in Hurghada
#55 Top resorts Hotel in Hurghada
#57 Romantic Hotel in Hurghada
#63 Spa Hotel in Hurghada
#86 On the Beach Hotel in Hurghada
#90 Luxury Hotel in Hurghada
Price Range: $43 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ali Baba Palace 4*
Number of rooms: 654
Official Description (provided by the hotel):
Our beautifully landscaped Ali Baba Palace will leave you with a memorable holiday from our family oriented facilities such as our newly established Aquapark, bowling and ice skating rink! To our party life with our well known foam beach parties from April till October every year on Fridays. Our daily activities with our international animation team who will keep you entertained throughout day. From Olympic Games day and competitions against sister hotels Aladdin and Jasmin on Wednesdays. To our aqua park day family parties. Everyone likes to have a drink and sing, that's where our karaoke night comes in our sound proof, 40 theives club, which hosts every day a party till the morning. We also have a kids program to keep your kids entertained while you take your time to relax through out your day enjoying the sun and crystal blue waters. Don't be alarmed if you heard from them, they baked their own pizzas it's never too young to make your own pizza in our kids clubs where our skilled multilingual kids entertainers makes sure our younger guests get their adventure out of the Ali Baba treasure finding experience.. ... more   less 
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Also Known As:
Primasol Ali Baba Palace Hotel Hurghada
Primasol Ali Baba Palace Hurghada
Ali Baba Palace Hurghada

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