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“Patronizing receptionists, cockroaches in the room”
Review of Ali Baba Palace

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Ali Baba Palace
Ranked #99 of 222 Hotels in Hurghada
Reviewed March 5, 2013 via mobile

Cockroaches put me off the place. Though all of them were dead. Receptionists don't seem to care what one has to say. The presuppose before u r finished. Didn't make me feel welcome. But I loved the gardens and the beach. And the freshly made in front of you meals outside the restaurant in the evenings. The third restaurant (oriental) was closed when I was there in early Feb.

  • Stayed: February 2013
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Thank Toli M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Guests.

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 - 176 of 722 reviews

Reviewed February 23, 2013

Stayed a week here 8-15th Feb as family of 4. Weather was great (average 25-28) degrees. One of the main reasons we chose this place was for the pool which is huge and weaves its way through the grounds - no need to scramble for sunbeds as there are loads and the heated section is very large and was ideal for a winter break - the kids spent hours in it. Hotel kept really clean and our room was large with bunk beds. Activites include childrens play area, tennis, crazy golf and gym - bowling and ice-skating have a high charge for use so not utilised. The grounds are beautiful with gardens being maintained constantly by hard working grounds staff and there's a lovely palm tree lined walk to the beach. Excellent snorkelling and you only have to swim 50m out. Very few British people but that was okay - mainly Russian and German holiday makers - the Russians kept themselves to themselves and weren't overly rude or difficult as stated in previous reviews.

Food was okay; the kids loved it as there was endless chips and hotdogs at the poolbar and beachbar at lunch time and pizza at night (plus salad and veg!). There were generally 10-12 choices of food at dinner and though some were obviously aimed at Russian guests (kofka etc) there were always dishes that were tasty (e.g. chef freshly cooked stir-fry, chicken, garlic poatoes etc), If you're looking for the food to be the highlight of your holiday, this probably isn't the place for you but if you get this hotel at a good price and aren't too fussy, it's really worth a stay. No tummy bugs!! :-)

We didn't bother with the evening entertainment and what we did hear was Russian and not great. The reception staff weren't overly helpful & rude at times but the 2 Russian guest relation girls (Victoria and Christina) were really good when we had a couple of things that needed sorting and we were grateful for their help. The pool staff really made our holiday special - they really enjoy Bristish guests (but without being 'in your face') (THANKS Khaled, Mustafa and Haytham!!). We would return and I would recommend this place for family/couples who want a good value hotel with great pool and winter sun. We would return!

  • Stayed: February 2013, traveled with family
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2  Thank pavlovok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Guests,

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

we went for a week defo not long enougth would defo go back....only thing would say is reception are rubbish and some staff can be very rude...hotel rooms could do with a bit of a make over...and food could be a bit more exiting...but we had the best holiday loved every min of it...cant wait to go back next jan :)

  • Stayed: January 2013, traveled with family
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9  Thank taffymiwoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Guests

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

my mum took me last week to ali baba palace in hugharda it isss absoulutley amazing evrything was great the waiters are so nice if you ever go look out for one inpaticular ahmed fathy he is amazing great guy and as soon as we got of the coach from the airport we got our bags taken to our room and it is so cheap its unbelivable 20 pounds for 4 hous quad biking and boat trips for 7 hhours great fun absolutley brill i reccomend this holiday for anybody :
family
solo
couple
and mates please rate this hotel 5 stars it was fab im only 14 and i wasted time chilling with mates to write this review i enjoyed it so much

Room Tip: they are all fantastic quality
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  • Stayed: January 2013, traveled with family
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8  Thank jack m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Mr. Jack

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

We were traveling around Egypt and AliBaba was not our 1st choice hotel as the one we wanted was full.. So pleased we choose this Hotel we had a fab time.

We stayed for only 5 days just wish it was longer.
When we arrived there was someone to collect our bags very quickly from the cab we had traveled from Luxor and all were really tried and just wanted to go to our rooms..
We were given our key and information very quickly very friendly reception staff and helpful think they could see how tried we were and everything was sorted quickly.

The reception is very big and clean, bar in reception along with a lounge, skate rink and small bowling alley for the kids, shops and 3 places to eat all set out well.

Lovely large pool that leads to beach and garden area also which is handy part of the pool is heated, there is a pool bar where you can get something to eat during the day alot to choose from, also tea and coffee machine and area is alway clean.

The rooms are of a good size and cleaned to high standard daily, very helpful staff that clean your rooms nothing is never too much to ask.

there is a beach bar and you can also eat there lots to choose from and drinks are always cold.

We have been to Egypt around 10 times now and its true most good Hotel are kept the same but this Hotel does stand out.. what i dont understand is why it does not have **5 stars** as it is worth it.. !! We have stayed in 5 Stars before and some have not been as good as Ali Baba..

The beech is set up well lots to do, the guys on the beach are always there too help.. Foods is good.

You also have the other two Hotels that you can use which is part of the Resort .. Aladin and Jasmin Village , you can use there eating areas and pools there is a small zoo and park area for small Children .. overall its a great place for couples or families with children.

Outside next to main Reception there is a club called Cave that opens every evening which is good and the entertainment is well thought out for everyone .

Overall we had a good time and would like to thank all the staff at Ali Baba we loved it so much we will be coming back in October with the rest of the family,

Cant see why anyone would want to write a bad review about the place really.
The Hotel should have ***5**** !!!

Room Tip: The pancakes in the morning are lovely try them, take your towel/ towel card.. with you to Breakfast...
See more room tips
  • Stayed: January 2013, traveled with family
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5  Thank louiseanddanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Ms Louise

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

We went to Ali Baba Palace in December 2012 with my husband. We are a young couple (20 and 24 years) and actually we expected much more than we've seen. First, I will tell about minuses of this hotel. The most awful thing is the service. If you are russian ( I am and my husband is European), forget about nice treating. In the so-called lobby bar where everyone is gathering after the dinner time to have some dring and to chat, the waiters were extremely obsessed to serve only NON russians, I have no idea why they were so rude to us, but we were ready to leave them enough money for a good service. Sometimes, we were sitting there with germans all around and its was even funny to see how they are jumping all around them and ignoring us. That's the most annoying thing. I understand that there are some tourists that are not polite or kind of arrogant, but not fair to treat us in such a way. Ok, next point that we hated is that the receptionist were useless. We booked the hotel through alpharooms.com (british website) as we used it a lot and trust it. But when we came, the receptionist said that we don't have any paid reservation, his system broke down and we need to wait. It came out that he did't manage to see our names in the so-called new guests. Very unpleasant situation especially when we were travelling all night and expect nice and warm welcome. When we were leaving, it was the same, useless. No help with taxi or just being friendly. Next, the hotel was too much boring. I understand that all depends on you and company you came with, but the animation team was not passionate about what they are doing. It is my 3rd time in Egypt and the most boring. Discos- no people, boring shows. We have a conclusion, that this hotel is good for old couples or family trips. But for young people or couples it's waste of time. Plus to all of this mentioned, our room was dirty like hell. It's totally not 4 star hotel, it's so far away!
Now about bright side :) The food was great, big variety, 3 restaurants, bars, etc. We loved it. The territory is spacious, amazing gardens, aqua center, diving center on the territory. Also we got free tickets to aquapark in the neighbour hotel Titanic. Generally, that's all that I can say about advantages. Anyway we loved our trip, because we made it nice, but DEFINETELY not because of the hotel.

  • Stayed: December 2012, traveled as a couple
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5  Thank ZarinaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Mrs. Zarina,

Thank you for your review and the comments which helped us a lot! We will do our best to improve some things.
We look forward to see you and your family in our hotel once again to show you our improvements.

Thank you and best regards

The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2012

When I went to Hurghada in March ,we stayed at another hotel along the beach and used to hear all these people on the beach having exciting and wild parties and always wanted to be part of it
Well Ali baba ,and it's sister hotels Aladdin and Jasmine which you have access too was the place for the parties. At an extra cost mind.
The holiday was cheap and although were inclusive, there were extra costs for the finer things like decent coffee and imported spirits and nice cocktails
I would recommend going to the beach party sold by Karam
Great show and the meat feast was more than we could eat but our friends couldn't eat the seafood option
And the foam parties looked fun on the beach
It's a great place for lively fun
The shows in the amphitheatre were a bit strange but as the clientele is 95% Russian I think they cater for their sense of humour
The beach was amazing and the sea warm

Some of the staff were brilliant ,and I think there is a case of learning from good practise here as we ate in the Italian restaurant purely for the fact that the staff were absolutely brilliant professional and caring.
The captains in this restaurant should be promoted to management as they looked after us saying this was our home
As single women we felt we needed looking after but not a single member of staff was inappropriate in asking us out so we felt that the service was genuine.
I celebrated my birthday there to a wonderful dancing singing birthday cake celebration which was lovely all free too.
I can also recommend buying the fresh juice from Mohammed although this is extra, it is freshly squeezed and the juice in the machines is watered down to be like squash
The reception staff were fabulous too as only 2 sets of English guests - hello Clive and Amanda (the others) they made sure we were catered for..and the animation team were told to look out for us.
The pool was amazing and heated .

It was all a bit hit and miss, I have stayed in better hotels in Hurghada and catering for the Russian clientele is not what the English expect BUT I really enjoyed the stay and most of the staff tried so hard to please us asking our opinions all the time, ordering lemons in the beach bar for my salad ( a good tip as I am never ill) if you ask nicely then they are eager to please.

And the reception staff were so helpful all the time, as at other hotels they have been quite rude with indifference ,so this was a lovely surprise ,I think they want more English people to go there.
There were a few and they always came over to say hello ,and most are regulars at Ali baba
And actually when I was in Hurghada last week in a different hotel I missed Ali baba plus there Xmas decorations looked amazing.

Word of caution - watch out for the mafia taxi drivers outside the hotel
Better to flag one down and barter take the taxi number and say to the driver that you have his number
As one of my friends got robbed in a taxi
Hs he was in Aladdin and the staff there were brilliant
But be on your guard

I think this hotel was fun and its a shame more British people don't go there so then they would cater for our tastes
But always ask nicely if you don't see what you want as they are so willing to please

Room Tip: We had a balcony near the pool which was lovely
See more room tips
  • Stayed: September 2012, traveled with friends
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2  Thank Virginia-54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Gästebetreuung at Ali Baba Palace, responded to this reviewResponded June 23, 2016

Dear Mrs Virginia

Thank you for your review and the fruitful comments which helped us a lot! We are very happy that you enjoyed your holiday in Ali Baba Palace.
We look forward to see you and your family in our hotel once again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ali Baba Palace

Address: Main Beach Street, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#54 Family Hotel in Hurghada
#55 Top resorts Hotel in Hurghada
#57 Romantic Hotel in Hurghada
#64 Spa Hotel in Hurghada
#86 On the Beach Hotel in Hurghada
#91 Luxury Hotel in Hurghada
Price Range: $46 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ali Baba Palace 4*
Number of rooms: 654
Official Description (provided by the hotel):
Our beautifully landscaped Ali Baba Palace will leave you with a memorable holiday from our family oriented facilities such as our newly established Aquapark, bowling and ice skating rink! To our party life with our well known foam beach parties from April till October every year on Fridays. Our daily activities with our international animation team who will keep you entertained throughout day. From Olympic Games day and competitions against sister hotels Aladdin and Jasmin on Wednesdays. To our aqua park day family parties. Everyone likes to have a drink and sing, that's where our karaoke night comes in our sound proof, 40 theives club, which hosts every day a party till the morning. We also have a kids program to keep your kids entertained while you take your time to relax through out your day enjoying the sun and crystal blue waters. Don't be alarmed if you heard from them, they baked their own pizzas it's never too young to make your own pizza in our kids clubs where our skilled multilingual kids entertainers makes sure our younger guests get their adventure out of the Ali Baba treasure finding experience.. ... more   less 
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Also Known As:
Primasol Ali Baba Palace Hotel Hurghada
Primasol Ali Baba Palace Hurghada
Ali Baba Palace Hurghada

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