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“We were shocked how good it was”

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Jasmine Village Hotel
Ranked #111 of 222 Hotels in Hurghada
Essex
Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“We were shocked how good it was”
Reviewed November 8, 2009

I travelled to the Jasmine with my Wife and 2 teenage daughters (12 & 16) for 10 days including the UK October Half Term.
Having read some shocking reviews before travelling we were quite nervous about what to expect. We need not have worried, the Jasmine exceeded every expectation and we had a fabulous holiday.

The Hotel
The Jasmine was clean and tidy in all the public places with people cleaning floors and tidying gardens all day. All of the public toilets were spotless and the reception and lobby area is impressive in marble and shiny at all times.

The Room
We booked two rooms and requested that they be next to each other, we actually were allocated a two room suite with a huge bathroom and balcony. We had a huge bed in our side and two doubles for the girls. The Bathroon had a huge walk in shower that was a big hit with all of us. We also had a fridge and a safe and seperate controlled aircon in each side. The room was cleaned and the towels and bedding replaced every day - the fridge was topped up to five 1.5 litre bottles of water.

Food
The main source of the complaints we read was the food, again we were amazed at the variety of the food and the quality was certainly OK.
The main restaurant is half inside & half on the veranda and has a different country theme each night (admittedly we couldn't tell what country it was without looking at the board) - there was a variety of main courses with rice, potatoes and a couple of meat & fish dishes - there are also a few stations where food is cooked to order - Chicken, pasta and meat, pizza pies& pancakes (a big hit with the family) - my daughter did cause herself tummy problems by collecting the meat & spaghetti that was there part cooked ready to be completed on the hotplate - and ate it as it was - maybe the source of some of the other cold food complaints?
The other restaurants included in the all inclusive deal are the Oriental (which serves Egyptian style food not Chinese as we expected) was excellent but needed to be booked at reception during the day - again some rice and meat dishes and some (admittededly tasteless) soup and a BBQ where they grill fish, chicken and kofta's
My eldest daughter preferred the pool restaurant which served mainly pasta and italian style dishes.
In addition to the free restaurants, the Tropicana in the hotel lobby has waiter service and Steaks etc for a moderate addition to the cost - the drinks are still free though. The steaks were very good.
The other non-inclusive restaurant is the fish restaurant at the beach - we didn't eat there though so I can't comment.
You also get access to the restaurants in the Aladin & Ali Baba hotels which looked good - but we never had the need to try them.
Food at lunchtime is easy - fresh cooked pizza, pasta and hotdogs at the pool, hotdogs & burgers at the beach and a variety at the main restaurant - chips everywhere - kids happy.
Breakfast in the main restaurant has cereals and loads of pastries and bread, also hotdogs, potatoes and yummy freshly cooked omlettes, pancakes, fried or boiled eggs.
Tea and coffee are available everywhere all the time - in the lobby up to midnight - if I had one complaint it would be no coffee making facility in the room .. but if that's the worst I can find ..
The Coke & Sprite from the machines was never a problem - and my daughter tested it to its limits! - diet drinks were a non-starter with the coke light and coke zero taps dispensing mainly soda water (low calorie I guess!) - I never had a problem getting a beer - needed a lot as it was quite weak and in tiny cups .. but not terrible - the Red wine wasn't too bad after a couple either.
Fresh Fruit juice is a chargeable extra (we tried a couple and they are lovely) at a euro or so - the signs are up .. but the first day when they bring them round at breakfast they don't neccessarily make it too obvious that it will cost you. - There is squash everywhere if you want it.

Facilities
The pool is great, a little cool but feels good in the heat - loads of sunbeds and bar and restaurant - 5 minutes walk from there is the private beach - also loads of sunbeds and a bar & restaurant. The sand is soft & hot and the sea is warm & clear - there is a small coral reef a 100M or so from the beach to the right of the two stone jetties. We snorkelled every day and there are loads of fish - the coral will soon be dead with the guys showing off walking on it and pulling themselves down with it.
As mentioned there is a small zoo in the middle - a little surreal really - Monkeys, Rabbits and two dogs which seems a bit sad. The guy gets a monkey out for photos for a few pounds. They all look like they are looked after - but seems odd & a bit sad I thought.
There is a beduin area primarily for sheesha smoking above the Oriental restaurant(you'll find that everywhere) and the Pergola where they have the entertainment.
There is a parade of shops selling tat & t shirts etc atached to the side of the hotel - most important of these is the pharmacy where they have pre-prepared packs of a multi pill fix for tummy problems - and I found useful the bite relief cream - the flies bit me to death but nobody else in the family got more than one or two ..I must taste good.

Entertainment
The animation team is quite active and it's worth grabbing a timetable of events from reception as they don't put one in the room. They do kids club, beach activities like volleyball and water polo (my wife & daughter loved the belly dancing lessons with Tata) - there is a kids disco followed by a show in the pergola every night - all free apart from Friday night's snow party that is a disco until silly o'clock that costs 11 dollars (note the different currencies used all over the place) - the shows are of variable quality - some done by the team some by external companies - worth a look. Escape quickly before they start the people train round the room after the show!
There is also a singer each night at the centre - several different girls singing popular tunes - the only thing they had in common was their inability to sing - it was actually funny to listen to in the same way as the X-factor bad auditions.
We didn't try it - but the Titanic waterpark is opposite and tickets from reception were $35 for the day.

Excursions
We booked 2 excursions from the desks in the lobby where the guys were very helpful - especially Mohammet on the Aquascope desk.
We did a quad bike safari to a beduin village, rode camels, drove back had dinner & a show - the village was two huts, the dinner was tasty but minute, the show was appalling - so quad bikes were the good bit (my daughter on the back hated that as well)
The other excursion was the aquascope submarine - firstly it doesn't submerge - so it's a boat! - the floating platform that they drop you at and which you can use to snorkel from - was hideously crowded and uncomfortable - the 'submarine' was quite claustrophobic but the views were OK.
Not sure if the excursions booked elsewhere are any different?
We also travelled to the town by taxi booked in the reception which was about £12 for the return journey where the taxi waited for us - unfortunately he dropped us at the door of (presumably) his mate's shop where we were hassled before we got out of the car.
The Egyptians were very taken with my daughters - some funny and flirty - some would be put on the sexual offenders register in the UK - my daughters found the town very uncomfortable and couldn't wait to get back to the hotel - on the plus side I really enjoyed the haggling and some of the people there have a great sense of fun - when they hear you are English they have a string of things to say - mainly Lovely Jubbly, cheaper than ASDA and for some reason Welcome to Alaska - I had to seriously think about the offer of 300 camels for my daughter .. couldn't think how to get them home though.
We also went to the New Marina using the free bus that you can book in reception - was much safer and less hassle - all new restaurants. bars & shops and expensive boats - the HedKandi nightclub is there. Food was quite a bit more expensive but was very good.

Diving
We found when we got there that the Black Shark dive centre is attached to the Aladin hotel - but I had already booked with Divers Lodge based at the intercontinental hotel who were very good and collect & drop off by taxi - they even got my hydrophobic daughter in the water for a try dive. Diving was quite nice but nothing spectacular.

Tips & Service

Contary to most of the reviews, we had excellent service everywhere (maybe influenced by all male waiters and 2 teenage daughters?) - we found the staff to be friendly & receptive at all times - especially once they had identified you as non-russian (about 60% of the customers). We only really tipped where it was appropriate - certainly didn't need to tip the room staff to get good service but rewarded them for it at the end. Bar staff we didn't tip at all and had excellent service the whole time - the staff generally had a pride in what they were doing. Tips need to be in the local currency as they otherwise try to change pounds or euros with other tourists.

Hurghada

The area around the hotel is a cross between a building site and a dump site - they are building more hotels than are currently there and in years to come I'm guessing there will be too many people there.
The road into town (and between the dive centre, excursions etc) is a weird dual carriageway that has speedbumps, pothols and weird switchback where they seem to travel in the wrong direction and then switch to another lane and go back the other way - I wouldn't like to drive there.
Certainly you wouldn't want to walk too far either!

Money
The exchange rate is better for changing cash in Egypt - we took some currency with us (not to forget the cash for the entry visa - the price of which seems to vary depending who you get it from - £10 to £15) - and found that the credit card was barely accepted anywhere (even at the new marina 'the machine isn't working') - so we ended up getting quite a bit of cash out from the ATM in reception (at a cost obviously) - the strangest thing is that things are quoted in different currencies and then there is frantic calculator action to come to a price in the currency you have - obviously at a rate favourable to them.

Hope that isuseful and we would definitely go back.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Spinicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Öffentlichkeitsarbeit at Jasmine Village Hotel, responded to this review, June 30, 2016
Dear Guests,

Thank you for your feedback on this website and for recommending our resort to travelers.

We are very pleased that you really enjoyed your holiday with us and you are looking forward to coming again.
We sincerely appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations.

Guest satisfaction is our number one goal and there is nothing better than achieving that! There is nothing that makes us happier than hearing that you will return on your next visit!

Thank you again for your nice words and we will be grateful if u will visit Jasmine Village for another holiday.

Kind Regards
Hotel Management
Jasmine Village
Hurghada/Egypt





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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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France
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 31, 2009

Lovely room, lovely staff. Food terrible except for one night and that was £34 for the two of us. Wall to wall russians! Travel company had stated it was 4 star. No way 2 plus, not to be recommended. Shame really. We wouldn't go back.

Try the Albatross Palace down the street. Best food of the complex was the HArd Rock Cafe in Hurghada itself. Brilliant night out.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank midwifesue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Öffentlichkeitsarbeit at Jasmine Village Hotel, responded to this review, June 28, 2016
Dear Guests,

Thank you for choosing Jasmine Village and for your review on Trip Advisor. We regret that we did not meet your expectations and that we could not satisfy you during your stay

Accept our sincere apologies for the inconvenience you may have experienced. Your feedback has been delivered to all responsible departments to take the proper actions to keep on delivering better service to our customers.

We wish you all the best for the future

Kind Regards
Hotel Management
Jasmine Village
Hurghada/Egypt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hurghada hotels

scotla
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 18, 2009

we were really worried about this hotel due to other negative reviews however we still went and experienced it for ourselves. The resort itself is clean and well maintained, our room was cleaned daily with fresh towels and bottles of water replenished, majority of the staff are friendly and helpful, obviously if you tip them they fall over you but thats the same the world over. The main negative point of this resort is the food. I could deal with the repetetive selection of meals if they were hot but unfortunately once you fought off the crowds of Russians and eventually got to what was left of the food it was cold. There are other places in the resort to eat but they too were repetetive. We ventured into Sakala and discovered a place called China Town, a chinese resteraunt. Probably on a par of what you'd pay for a meal back home, so we didn't starve. Would I recommend this hotel, I dont know. I guess its one of those place you'd need to experience yourself. However I would say that thank God we didn't have the kids with us as we would have struggled to entertain and feed them.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Öffentlichkeitsarbeit at Jasmine Village Hotel, responded to this review, June 28, 2016
Dear Guests,

Thank you very much for choosing Jasmine Village for your holiday in Egypt and for taking the time to write a review and sharing your experience with Jasmine Village.

We are glad to hear that you were very satisfied with our good daily room cleaning and the nice, well maintained hotel grounds.

Accept our sincere apologies for the inconvenience you may have experienced.
Unfortunately, we did not meet all your expectations. Our goal is to address your concerns. Therefore your feedback has been delivered to the responsible departments to take the proper actions to keep on delivering better service to our customers.

We take great pride to ensuring our guest satisfaction, would like to regain your trust and hope to serve you again in the future.

Kind Regards
Hotel Management
Jasmine Village
Hurghada/Egypt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cardiff
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 10, 2009

We stayed at the Jasmine from 25th September for 2 weeks. We were dreading it due to the horrendous comments made by others.............how wrong were we to worry!!!!! The hotel was lovely. We had a room right by the pool. Our room was cleaned and bed made daily, also fresh towels daily. Everywhere was spotlessly clean. The staff could not do enough to help and not one person asked or even hinted for a tip in return. The food at the hotel was good, there was always lots of choice. My family are always happy to try different foods so the various foods at the hotel didnt cause a problem. Waiters such as Hamada, Adel, Nasim, Ahmed and Mohammed made our holiday, they always made a point of talking to us and our children. Previous comments have stated that the Russians are ignorant and rude but I have to say that the worst are the some of the ENGLISH!!!! Their attitudes are really bad.
If your happy to try different foods, willing to chill out and relax in the hotel for 2 weeks then you'll love it. We didnt go into Hurghada downtown, just couldnt be bothered with the hassle. The hotel has sooooo much to offer. My children loved it.
All in all tho, a great holiday for the price we paid, have already checked out the prices for next year.........
Beware of arriving at Hurghada airport, it is like a cattle market. Just look for your name on the boards as you get into the airport and just go with the flow, you will have to que for about half an hour but dont let yourself get stressed.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank welshgirlcardiff075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Öffentlichkeitsarbeit at Jasmine Village Hotel, responded to this review, June 28, 2016
Dear Guests,

Thank you very much for your feedback on tripadvisor and for recommending our resort to travelers, we couldn’t have asked for a more positive review.

Thank you for your compliments about everyone mentioned in your review and for recognizing their efforts. Our team is indeed doing a great job and committed as well to providing our guests an excellent service in a friendly manner.

Once again thank you for your lovely words and we are looking forward to welcome you again in Jasmine Village and we will do our best to make it an unforgettable experience.

Kind Regards
Hotel Management
Jasmine Village
Hurghada/Egypt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oldham
2 reviews
Reviewed August 23, 2009

Myself and my husband just got back from a week at jasmine, weather fab (although there is NEVER no doubt about that anyway). magority of hurghada resembles a ghost town soooo many incomplete buildings and i mean miles of them, i belive that its all part of a master plan and in another 3-4 years hurghada will be much expanded, (and in theory give sharm a run for its money) down town hurghada is very busy but not well looked after, and much of a muchness, same range of gift's ect in all shop.s and you get ABSOLUTLEY mithered to death to go into the shops..although having previously been to Sharm this seem's to be the norm in egypt. Having read these reviews leading up to our holiday we was anxious regarding what would meet us when we arrived, but reckoned it's what you make it. The hotel has a nice location and is certainly large when combining adjoining hotels (Ali-baba & Alladin) and is well cared for, can only vouch for our room but we was impressed in comparisson to what we had read on here, we was over looking the pool in a large room with balcony, there are lots bungalow type accomadation in the complex and we was glad we wasnt given one of them, they look dark and dingy (but cant confirm this just an observation) so accomadation was fab, staff MOSTLY nice a few miserable bar staff though. nothing geared towards the english for instance, on the day of departure we left our room for the 12 o clock check out and had 3 and a half hours fwait for our transfer to airport, this was the start of a very long day as u can imagine, but we later found out the clocks had gone back 1 hour and we then deduced that the occasional notice we had seen in the lobby area was infact informing us of that, BUT as we didnt speak or read GERMAN OR RUSSAN we didnt have the foggest what it said. we therefore had at that point evicted ourselves from our room 1 hours earlier than necessary!!! we was well pissed off to say the least! :0)
But not a big prob, just confirmed to us the fact that english visitors are not considered in this hotel. so initially we was pleased with our hotel, the only fault i could discuss is the resounding issue regardin the FOOD. it's mostly bland and repititous and crap, and when the door opens for food time, its like feeding time at the zoo, russians and german's and egyptians holiday there too, stampeed to the food warmers and the food soon go's. although you are able to eat in the various other places in the complex, but same kinda things. you can go to the other hotels and eat there we never did, would of done if we was staying longer but we just managed to survive the week, we ate out in hurghada town few times and we also went to the italian resuraunt next door called MIRAMAR which other reviews have mentioned, food better there, staff lovely (said they was struggling a bit cos of lack of english holiday makers, so we was happy to hand over our money to them). overall great holiday, we both agree, would probably be a different story had we stayed for 2 weeks.. so not as bad as we thought on the whole, it is just the food that lets this place down, shame really. xx P.S for those that are interested we went to ministry of sound nightclub on the tuesday night, little tip it doesnt start rocking till about 1 am... was good.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Öffentlichkeitsarbeit at Jasmine Village Hotel, responded to this review, June 30, 2016
Dear Guests,

Thank you very much for choosing Jasmine Village for your holiday in Egypt and for taking the time to write a review and sharing your experience with Jasmine Village.

We are glad to hear that you liked the room with big balcony, the nice location and our well cared resort.

Kindly be noted that, we offer an international kitchen this means we have to care about all the nationalities.

Accept our sincere apologies for the inconvenience you may have experienced. We take great pride to ensuring our guest satisfaction. We would like to regain your trust and hope to serve you again in the future.

Kind Regards
Hotel Management
Jasmine Village
Hurghada/Egypt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, Scotland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 28, 2009

Just back from a week here and must say a bit disappointed. Weather was fabulous and we did have a great time because a holiday is what you make of it at the end of the day. Went for a massage in the health spa next to the swimming pool and had 400 egyptian pounds (£50) taken from my purse. The manager of the health spa was supposed to be looking after our valuables! There were lockers but we were not told this until we were getting ready for our massage! The food was the same at almost every meal and main dishes often ran out at least half an hour before the end of service. Beware the Russians, many of whom are extremely rude. Staff worked hard to please. Went on a trip in the desert which was great - visited bedouin people, camel ride and watched the sun set in desert. Also visited Luxor, Temple of Karnak, Valley of the Kings, lunch on the nile etc in one day - would not have missed this trip. Will not be in a hurry to go back - especially not Jasmine Beach.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank traveller1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Öffentlichkeitsarbeit at Jasmine Village Hotel, responded to this review, June 28, 2016
Dear Guests,

Thank you for choosing Jasmine Village and for your review on Trip Advisor. We regret that we did not meet your expectations and that we could not satisfy you during your stay

Accept our sincere apologies for the inconvenience you may have experienced. Your feedback has been delivered to all responsible departments to take the proper actions to keep on delivering better service to our customers.

We wish you all the best for the future

Kind Regards
Hotel Management
Jasmine Village
Hurghada/Egypt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 24, 2009

I booked my holiday about 2 weeks before departure, THEN I read the reviews, I was dreading it but my worries were totally unfounded, OK its not the Hilton but then i was'nt paying for that. On arrival at 10pm I was immdiately taken to my room by a lovely english speaking bell hop, the room as I have to say awful, on the ground floor , dark, dingy and definitely in need of renovation, but i was tired and a little scared as this was my 1st time travelling alone, about 4am a very drunk russian was trying to get into my room, so the next morning I complained and was immediately moved to a beautiful room with a balcony on the 1st floor, 5 minutes walk from the pool, beach and 2 mins from the main reception and resturant. The food was not as bad as I had read either, do try the pizza from the terrace off the main resturant, they are fab , the al a carte returants are all good too, cheap and the food is lovely. I took the Giftun Island trip which was brilliant value for money and well worth it.
ALL the staff were wonderful and could not do enough for me, NOT ONCE did i feel like a lone lady. My room boy was wonderful as were the staff in the little shops, I was not hasselled nor pestered to buy things. All in all I am glad I took this trip and would go back to the Jasmine but not until I have holidayed in other parts of Egypt. Yes the place is full of russians that are rude, demanding and a total pain in the butt but just ignore them after all where in Egypt ever you go you will find them in force. I small tip on the 1st day ensured a sun lounger with my towel on was always there at the pool same on the beach, try the health club for a fantastic massage by well trained staff, I had one every day and was only there for a week !!!! . The animation team are superb so there is osmething for everyopne no matter what age, we all had such a laugh every morning at the pool doing the aqua gym. Use the taxi from the desk in reception as they are less likely to try to rip you off.

  • Stayed July 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MsDemonic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uta A, Leiter Öffentlichkeitsarbeit at Jasmine Village Hotel, responded to this review, June 28, 2016
Dear Guest,

Thank you very much for your feedback on tripadvisor and for recommending our resort to travelers, we couldn’t have asked for a more positive review.

Thank you for your compliments about everyone mentioned in your review and for recognizing their efforts. Our team is indeed doing a great job and committed as well to providing our guests an excellent service in a friendly manner.

Once again thank you for your lovely words and we are looking forward to welcome you again in Jasmine Village and we will do our best to make it an unforgettable experience.

Kind Regards
Hotel Management
Jasmine Village
Hurghada/Egypt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jasmine Village Hotel

Property: Jasmine Village Hotel
Address: Safaga Road, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#92 On the Beach Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jasmine Village Hotel 3*
Number of rooms: 446
Reservation Options:
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Also Known As:
Jasmine Village Hurghada
Hotel Jasmine Village

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