Disappointing - No fresh or even tinned fruit at any meal. A limited range of fresh salad. Breakfasts had a wide range of pastries but no choice in eggs or 'English typed cooked breakfasts'. Potatoes and vegetables from previous day served instead. In main restaurant meals not as expected for four or five star - bland and mushy stewy and bean type meals. Very little identified meat. A good range of bread provided but always had to ask for butter or cheese. Pats of butter only put out in small quanties and immediately disappeared. A range of sweet and biscuits provided but no variety. Knives and forks put on tables, but always a search for spoons. it would be more efficient to leave piles of cutlery near plates in dining room so people could help themselves. Service for drinks dreadful in dining room. Rarely asked if a drink was wanted.
My daughter and I shared one room, with my son and his friend in an adjoing room. We had a small seating area between the rooms which was useful to sit and chat in, although we were not allowed to bring any drinks away from the main reception area which we would have liked and would have added to the enjoyment of the experience. Each room had a fridge but only stocked with bottle water and not soft drinks or alcohol as in other places we have stayed.
The rooms and bathrooms were small and basic. No chairs in the room to sit comfortably. No safe in room although safes available in the main reception area. Rooms tidied and cleaned, bed linen and towels changed every day. A couple of cockroaches and large ants seen at night but these were easily dealt with and what one would expect in the desert.
People were dealt with quickly and efficiently. It was useful to be able to keep the room until 6.00pm on the day of departure for an extra fee of £25. Reception and lobby area clean and cool with soft drinks and tea-time drinks/snacks available. Terrace bar had comfortable seats in both shade and sun. Service became more efficient once staff had had a few tips. Fresh fruit juices and coctails were not included in 'all-inclusive' as in other places and had to be paid extra for. This was not clear until the bill arrived.
The resort was flat, well paved and lit, safe and easy to get about in. There was no access from the rooms to the beach and the beach and pool was some distance from some of the rooms and main reception area. It could be quite a trek in the heat of the day and not easy to keep nipping back to your room.
The beach and sea was lovely and clean. There was plenty of shade if wanted. The beach boys were efficient in sorting out comfortable chairs for a small tip. There were plenty of space also by the lake, however much hotter and more flies there. Diving and snorkling trips could be arranged from the hotel and reprsentatives came round regularly to book trips with people out on the beach and by the pool.
The animation team was friendly and tried to include as many people as possible in a range of entertainment activities each night. There were pool tables etc but these had to be paid for by the half hour.
We were shocked and upset to see animals such as monkeys and a family of poor dogs, adults and puppie kept in a very small cage. Although the cages were cleaned out each morning they were nothing more than the basic concrete cage in the heat of the sun. Not once did we see the dogs taken out of the cage for a walk.
Non smokers may be put off by the fact that smoking is allowed in all the chalets and public places, including outside terraces pool and beaches. This were no clear non smoking designated areas. People wanting to escape the trappings of Christmas may want to go else-where. We stayed during the last week of October and first week of November and already the main reception area is full with bare branches of frost covered trees and the main walkthrough wi lit up with reindeers which make quite a bizarre contrast with the sun and palm trees.
Shops And Souveniers
The shop by main reception sold a variety of fairly cheap souvenirs, however, we were hassled when we tried to shop in the mall of shops along the side of the hotel. Particularly avoid the aggressive selling techniques of the perfume shop where my daughter and i were 'cajougled' into buying some very overpriced lotion before we could make our escape from the shop.
Unfortunately in conclusion, the hotel rooms and the standard of service was not of the standard we have come to expect in all-inclusive holidays in places we have been before such Marsa Alam, Cuba, Mexico and Gambia. The standard of meals and availability of drinks, both soft and alcohol fall way below other places we have visited. This is not an all-inclusive that is value for money.
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- Also Known As:
- Jasmine Village Hurghada
- Hotel Jasmine Village