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“Excellent”

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SUNRISE Grand Select Crystal Bay Resort
Ranked #8 of 222 Hotels in Hurghada
norfolk
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent”
Reviewed April 4, 2014

I want to personally thank the staff and management for a truly fantastic holiday. From the moment we arrived until the time we left we were made to feel like royalty.
As we arrived we were greeted by very welcome cocktail and cold refreshing towel whilst seated in the comfortable lobby bar we were promptly checked in and our bags arrived in our room before we did. We stayed in a deluxe room (213) which was spotlessly clean room with an amazing view over the gardens and pool. The whole hotel is immaculate and the gardens are simply amazing, i have stayed in many 5* hotels and this hotel has the best grounds by far.
The staff are wonderful and cannot do enough for you.Staff worth a mention Mahmoud restaurants - Qenawey bars were both lovely and real assets to the hotel. Marc and the whole animation team are the best I've experienced they keep you informed about the activities/shows and entertainment and if you want to get involved you can . No pressure.... Miss you Marc ....Water gym!!!!
The buffet restaurant has great choice something for everyone. My favorite a la cart is the Panorama (Mediterranean) closely followed by masala -(Indian) These are included in the All Inclusive package but you have to book them the day before and are limited on numbers and do get booked up so get up early (or stay up late past midnight ) to secure your places. and if you've booked though Thomas Cook you also get access to the two hotels next door you can use all of their facilities and they're restaurants too.
Cant wait to return - thanks again for a wonderful holiday .....
**Don't forget you US$ for your Egyptian visa (18$) - cheapest way to do it - they are also good for tips.... As staff cannot change £ coins in banks - you may get asked to swap coins for notes. **We tipped frequently - not a lot - a few us $'s at a time - but we were more than happy to do so as we received such excellent service and these few $'s meant we were served 1st in the bars and given even better service it's worth it.
** get a red flag when you collect your pool towel and the people walking around trying to sell you stuff( from the beauty salon, excursions etc) are not allowed to approach you.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hcockayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, April 10, 2014
Dear Guest,

Thank you very much for choosing to stay at SUNRISE Grand Select Crystal Bay Resort and for taking the time to write your review on TripAdvisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.


It is very kind of you to recognize the hotel team and their hard work. I will share your comments with them and I am confident that they will be glad to know that their efforts contributed to your enjoyable stay and let you feel like at “second home”.

With best regards,
Najlaa Azehoui
Guest Service Center Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2014 via mobile

Realy Nice Hotel , the Staff are very Friendly.

The food and beverage and sure the service are perfect.

All inclusive Hotel , but realy with good Service. I think the hotel has very good management.

I can not forget the hauskeeping and lundary too.

And sure the Annimation Team special ( the blackTiger ) Nanno

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Mido131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, April 2, 2014
Dear Guest,

Thank you for taking the time to share your great experience with our Animation Team.
We are delighted to read that you had a wonderful service by our Housekeeping and laundry team as well.

We hope that your next stay at SUNRISE Grand Select Crystal Bay Resort will bring you new positive experience and memories..

Best regards,
Zhanna Kartashova
Guests Service Team
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Level Contributor
90 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed March 30, 2014

Second visit here. Came 2 years ago when it was known as Sentido Crystal Bay. Hotel has continued to develop in to a good quality hotel with lovely gardens and hard working staff. The honesty of the staff is superb having forgotten a pair of cut offs with 100 Egyptian in it, was amazed when they were returned to me complete with the money.
We were in a sea view room (244) which was fantastic as it was a corner room, so very quiet and had views of both the sea and the gardens. For some reason the hotels free wi fi worked better down here too.
Lunch at the beach restaurant had as much choice as the main restaurant. The only downside I found was you either had to be awake at midnight or up early in the morning to make a reservation if you wanted to eat in the speciality restaurants. The best ones were the Panorama ( Mediterranean menu), Masala ( Indian) and the Asian in the Mamlouk ( next door) not to be confused with the Oriental in the Sunrise Garden. Reservations can now only be made for the following day and are limited. All three of these hotels give you access to their speciality restaurants but the ones I have names are the best. The other lack atmosphere and the food was not as good.
If you are looking for a nice quiet spot, try the jacuzzi area. It's not a hot jacuzzi so makes a great dip pool as it's large and children are encouraged not to go in that area. It's close to everything you would need but far enough for the busier pool area. The cabanas on the beach are for the villa guests. These come with either a plunge pool or jacuzzi on the roof and if you have a special occasion are worth it (stayed there last time). These come with your own cabana and usually a butler service for food and drink. If you wanted a cabana but didn't want to splash out on the full suite, the cabanas can be hired for around $25 per day payable at the reception.
The hotel are considerate (space allowing) for late check out rooms. I saw several being extended until 2.00 in the afternoon if flying around 6.00.
Staff worth a mention. Yulia on the Guest Relations was as helpful as ever and remembered us from the last time. Mahmoud one of the waters was very attentive as were all the management team if we ever had a query.
Those looking for snorkelling, you can go off the man made beach and will see a few fish. Alternatively walk to the Sunrise Garden ( the third hotel in the trio) and walk off its jetty. You would need to go to the end ( once the dive boats have left in the morning and before they come back early evening) as it is very shallow for quite some way out. Be warned we saw a lively Lion Fish with large colourful spines but if you come across one do not touch as they have quite a sting. The area between the hotels is really the only nice walk in the evening as it has a path following the line of the beach. For the shoppers out there, try either the Cleopatra Mall opposite selling your usual touristy items or a ten minute walk diagonally you will come to the large Senza Mall with a greater variety of shops. As we with all shopping in Egypt,be prepared to haggle. It is a true art form and most people either love or hate it. Be respectful when doing it and have fun. You will often get a better price. Hope this helps but any questions feel free to ask as I am still here for a few days more.

Room Tip: If sea view, ask for 244. Excellent room with sun in the morning. It is a corner room so quieter. If...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Darby2105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, April 1, 2014
Dear Darby,
Thank you for posting comments about your recent stay with us. We are so pleased and proud that you have chosen us again for your vacation.
The team of SUNRISE Grand Select Crystal Bay Resort appreciate your comments on the service, accommodation and food provided. It was a little bit sad to know that you faced inconvenience with booking our a le carte restaurants and assure you that our Guests Service and Restaurant team will assist you in this question up to your satisfaction.

We hope to see you soon again.
With best regards,
Zhanna Kartashova
Guests Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 29, 2014 via mobile

After not having a holiday last year due to illness , I was really looking forward to this, and I wasn't disappointed.

What can I say, the hotel and staff are first class.The hotel is clean, the food is first class and you have a great choice of where to eat whether it be Indian, Mediterranean , Fish, Mexican .

The amenities are great and the Animation team Marc,Soudany,Kimo,Yulia,Aimee and Nadya ensure you don't get bored- my husband was a great fan of the Aquarobics and even took part in the belly dancing- not a pretty sight.

All the waiters are attentive and polite, in fact all the staff are.
In fact we loved it so much we are coming back in June

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Service Center Officer at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 31, 2014
Dear Ms. Diana,
We are very happy to know that you had wonderful holidays and enjoyed your time with us - thank you for taking time to share your impressions with us.
The entire team of SUNRISE Grand Select Crystal Bay Resort will be looking forward to meeting you again in June under the welcoming Egyptian sun, we will do our best to make your next vacation unforgettable.
With best regards,
Yulia Fadeeva
Guest Service Center Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottinghamshire, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 25, 2014

Absolutely fantastic! we transferred from another hotel so was only there for 4 days, but those 4 days had made our whole holiday! The hotel staff are brilliant, so polite and warming, and happy to help no matter what. Hotel is very clean, spotless in fact! we ate mainly in rainbow restaurant (main restaurant for breakfast, lunch and dinner) and it was fantastic, so much variety and chefs cooking for you as you wish. We also ate in the Mediterranean and Indian and both were spot on. Drinks service was great, lovely cocktails and a 24 hour bar, and happy bar staff throughout the hotel bars. The thing that made our holiday extra special was the animation team, they are brilliant!! Yulia, Soudany, Aimee and especially mark (my number 1) work so hard at ensuring your happy and you have everything you need, and get you involved in daily activities like aqua gym, darts, volleyball, water polo as well as anything else you want to do, but if you don't want to they do not push you at all, or take offence, they all make sure you are enjoying your holiday, and make everything perfect. I can not wait to return to this hotel, I have already been looking into my return trip. I would recommend this hotel over any others in the area as you will not be disappointed.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jade m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 27, 2014
Dear Jade
Thank you for your feedback ontripadvisor.come and for recommending our resort to travelers.

Thank you for your compliments about everyone mentioned in your review our staff work hard to be more than workers but friends to our guests and make SUNRISE Grand Select Crystal Bay Resort their second home.

Once again, thank you and we hope that next vacation will be longer than 4 days with us.

Sincerely yours,
Zhanna Kartashova
Guests Service Center Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 22, 2014

Review

My wife and I have just got back from our second visit to the Crystal Bay Hotel. From the moment we walked through the door until leaving two weeks later we were treated to warm friendly, courteous and helpful staff.

Yes, things can go wrong and I am sure if you look hard enough you may find something to complain about, if you look very closely at anything you would,but the place was spotlessly clean, the rooms were big and airy, the pool areas well kept and spacious.

We stayed in room 218 which overlooks the pool and gives a view of the sea. The room was cleaned to a high standard daily. Not too far from reception, but far enough away to be quiet. Close to the pool and pool bar.

We enjoyed all the restaurants including the Felluca. It cost £40 for two and it was very worth it. However we mostly ate at the Rainbow buffet and the Poseidon beach/pool restaurants. The Masala restaurant made some lovely curries and we even tried the Mexican in the Mamalouk, next door.

The one thing that we really appreciated at the Crystal Bay was the staff. Nicole (Guest services) was so professional and courteous but so friendly too. Nothing was too much problem for her, not just with us, but other guests too.

Sherif the Chef, is a lovely man and made special meals for us, omelettes, sandwiches, Pasta, nothing was too much trouble. He taught us many Arabic words and phrases. He was assisted by Hamdy and El Sayed. Mohamed in the bar looked after us in the lobby bar. I feel guilty not mentioning all the other staff who were so helpful too.

We did not take part in many activities, but were offered and invited on many occasions by Mark and the activity team. There was no pushiness when we declined.

The gardens were kept well trimmed and sorted, the gardeners and ground maintenance staff were never still.

All the staff seem to have been trained to try and make your holiday perfect.

All in all a fabulous place to spend a holiday.

Jim and Denise

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Service Center Officer at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 23, 2014
Dear Jim,

We are happy to learn that you had wonderful holidays and would like to thank you for taking time to share your experience with us.
it will be a real pleasure to welcome you back in SUNRISE Grand Select Crystal Bay Resort.
All the team is waiting to make your stay even better than the last one.

Zhanna Kartashova
Guest service center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 19, 2014

Overall this was an excellent hotel and an excellent holiday. The staff really stood out as they were so friendly and helpful, nothing ever seemed too much trouble for them. The room was very large and the beds were comfortable. The marble bathrooms re-affirmed the 5 star status. Many hotels are no where near 5* in Egypt, however this hotel really felt like a 5 star hotel. It was modern with marble everywhere, clean and comfortable. The animation team were especially good, Soudany, Yulia, Mark, Aimee and Nadya. They were really good at organizing activities during the day, be it beach volleyball, darts, ping pong or French bowls. Soudany and Nadya really stood out, they just loved their job and were always great to have a chat with. You 2 both absolutely rock!! I was impressed by the food cooked to order in the all inclusive, especially the steak and chicken, less impressed with the fish (too dry) and the pasta (the cheese sauce was a total disaster) and the white beans in tomato sauce, (please just buy normal baked beans!!) The beef bacon was surprisingly good. There were 2 a-la-carte restaurants. The Indian was reasonably, the girlfriend’s Goan curry was top-notch, my tikka misala really lacked any flavor. The Mediterranean restaurant was the culinary highlight, the lamb chops melted in the mouth. I just wished I had visited there more than once. No complaints on the drinks, they kept flowing, the waiters were amazing, and the choice of cocktails was very good. The evening entertainment was excellent. Honestly really enjoyable shows that we made sure we watched. Free wi-fi worked in all areas including the beach. The gardens were spectacular. There were a whole army of gardeners there and they seemed to be working 24 hours a day. The flowers, shaped trees and white birds with long beaks were a joy to the eye. All in all a great hotel and at under 70 Euro a night for all inclusive for 2 people, very good value I would say.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank snowking08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 21, 2014
Dear Valuable guest,

Thank you very much for choosing to stay at SUNRISE Grand Select Crystal Bay Resort and for taking the time to write your review on TripAdvisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.our Ex.Chef had been informed regarding your comments and will work in each of them.

It is very kind of you to recognize the hotel team and their hard work. I will share your comments with them and I am confident that they will be glad to know that their efforts contributed to your enjoyable stay and let you feel like at “second home”.

With best regards,
Najlaa Azehoui
Guest Service Center Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Property: SUNRISE Grand Select Crystal Bay Resort
Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Hurghada
#6 Top resorts Hotel in Hurghada
#7 Romantic Hotel in Hurghada
#7 On the Beach Hotel in Hurghada
#7 Luxury Hotel in Hurghada
#7 Family Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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