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“Great hotel for families with kids and couples”

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SUNRISE Grand Select Crystal Bay Resort
Ranked #5 of 222 Hotels in Hurghada
Reviewed December 18, 2013

It is located close to the airport, around 20 minutes by car. Thus, the airplaines fly low and you can hear them.
The hotel has spacious green territory with big laguna beech. It helps to avoid overcrowding unlike in the neighbouring Sunrise Mamlouk hotel.
It has 2 swimming pools, one of them being heated. It really saved some days of my holidays when water in the sea was cold.
The beach has lot's of sunbeds, so no fight for them in the morning. But I was really surprised to see that some of the matrasses for the sunbeds were shabby or even torn.

The hotel has one main restaraunt, one on the beach working also as a bar, one with Mediterranean food and one with Indian, lobby bar with great coffee and snacks. Food in all the restaraunts was various and good, except for the veal steak in Mediterranean restaraunt which had to be chewed long. Anyway the food is for all tastes and diets. Big plus of the hotel is that its guests can go to the restaraunts of the neighbouring Sunrise Mamlouk hotel (Asian and Mexican) and Sunrise Garden beach hotel (Italian and Oriental) as they belong to one hotel network. Most of all we enjoyed Asian and Mexican restaraunts. The guests of the above-mentioned hotels can't go to the Crystal Bay restaraunts.

The staff is very helpful and friendly, always eager to help without annoyance and flirting as most of the male personnel does. Though later on I saw how the barmen and waiters talked to ukrainian girls and realised that attitude to me was different as I always spoke in English to them. On the third day of my stay I received a call from Guest relationships service asking me about my impressions on the hotel and whether I needed anything. It was a nice surprise.

The room was good but traces of small careless repair are seen. The cleaning was good. Air conditioner is noisy even when the fan is low and the room door noise insulation is not the best. Strong wind made draught. I had some ants in the shower appearing somehow in the evenings only. After call from guest relationships service the latter problem had been settled fast.
Free WiFI was all over the territory including rooms and it's an added asset of the hotel.

Animation could be better. When I finally decided to take aqua gym and dancing classes it appeared that Saturday was a day off for the whole animation team. Never faced that.
Night shows were good. Enjoyed live music in the lobby bar. Disco in the hotel has very bad ventilation and it's hard to be there for non-smokers. I survived 5 minutes only.

The hotel is very calm. It would perfectly suit to families with small kids, couples and individuals seaking silence and tranquillity. For those who want to have fun, it will be dull and boring.

  • Stayed: December 2013, traveled solo
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3  Thank Floramora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded December 20, 2013

Dear Mrs Maria,

We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed your stay in our resort.
The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SUNRISE Grand Select Crystal Bay Resort and we will do our best to make it an unforgettable experience.

With best regards,
Najlaa Azehoui
Guest service center Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (3,453)
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1,579 - 1,585 of 3,453 reviews

Reviewed December 14, 2013

Stayed for 1 week 6.12.13 in a deluxe side sea view room. A lovely hotel, which I would highly recommend, it is very well kept & clean The staff are very pleasant, fantastic food, and would advise anyone visiting to try the " Masala Restaurant " the food and service was exceptional. In the Rainbow Buffet Restaurant our waiter Adel made sure that we were looked after, made us feel special. The entertainment team were very friendly , asked you to join in but weren't pushy if you chose not too, not forgetting to mention our Thomas Cook rep Ahmed, he rang our room a few times during our weeks stay ( also reception did this too ) just to make sure we had everything we needed and we were enjoying our stay. This is one hotel we will revisit, we had a fabulous time

Room Tip: Our room was very spacious, our friends had a 2 bedroomed suite with a private pool which they also...
  • Stayed: December 2013, traveled as a couple
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1  Thank maccadoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded December 20, 2013

Dear Guest,

Thank you so much for sharing your vacation experience about our resort and the positive feedback. We are very happy that you had a lovely holiday with us.
We hope that we can welcome you soon again in your “second home” SUNRISE Grand Select Crystal Bay Resort.

With best regards,
Najlaa Azehoui
Guest service center Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2013

We had a very good and relaxing holiday. One of the best highlights was the food. A la carte restaurants impressed us a lot. The quality and variety of food, service and staff left us so happy and impressed with the Sunrise Resorts. A Huge thank you to Ahmed from the Rainbow restaurant (outdoor), he was also manager at Indian and Medeterenian restaurants in the evenings was always helpfull, friendly and proffesional. Also thank you to his colleague Khaled. We truly consider of coming back to this hotel again. Reasonable price for a very good hotel and coming along holiday experience.

  • Stayed: December 2013, traveled as a couple
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Thank aizhan o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded December 14, 2013

Dear Guests, ,

We would like to thank you for sharing your experience and your positive review - we do appreciate your high appraisal of our hotel and the staff. It is great to know that you are happy with your holidays and it will be a real pleasure to us to welcome you again in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
Najlaa Azehoui
Guest service center Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

we have returned from our 2nd time at this hotel, both times holidaying for 1 week at the end of november and we will be booking again for november 2014. This hotel is superb from the quality and selection of food to the attention and friendliness of the staff to the standard of the hotel room and hotel overall, ABSOLUTELY EXCELLENT. The indian and mediterranean resteraunts food was fabulous, a good choice and superb quality. To mention the staff, the lobby staff ( mohammed attai, mohammed sabry, ahamed rashes and quwary), to Alaa at the beach cabanas, musafa the life guard to ahmed adel on reception. All of them made the holiday so special with their friendliness, humour, and how they looked after me and my husband, it made the holiday so special, a HUGE Thankyou.

  • Stayed: November 2013, traveled as a couple
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1  Thank tara b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded December 14, 2013

Dear Guest,


We are happy to know that you had wonderful holidays and would like to thank you for taking time to share your impressions with us.
it will be a real pleasure to welcome you and your family back in SUNRISE Grand Select Crystal Bay Resort and make your next stay with us as comfortable as possible.

With best regards,
Najlaa Azehoui
Guest service center Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

We have just returned from 1 weeks holiday and can highly recommend this hotel. The hotel itself is beautiful and very well kept and the food is of a high standard. The reception staff (Mahmoud), the lobby bar staff (Mohammed, Mohammed, Moataz and bar manager Mouktar) and the pool bar staff (yousif and walid) made sure we were always very well looked after. The animation team are great fun (Aimee, Abbey, Maro, Mark, sasko and Chicco) and we joined in with some of the activities but only when we wanted. My husband didn't win Mr Hotel but a worthy Mr Loser hahaha. All in all I can certainly recommend this hotel and will definitely be returning on our next trip to Egypt.

Room Tip: All rooms are nice but the top floor has good views.
  • Stayed: November 2013, traveled with family
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1  Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded December 9, 2013

Dear Mr. Mary,

We would like to thank you for sharing your experience and your positive review - we do appreciate your high appraisal of our hotel and the staff. It is great to know that you are happy with your holidays and it will be a real pleasure to us to welcome you again in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
Najlaa Azehoui
Guest service center Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

As Nick as said you can not fault the hotel staff is amazing nothing to much trouble this is my 4th time at the hotel & I did not want to come home again .Guest relations all the ladies where fantastic always had time for you to come & chat no matter where you where . Alaa at the cabanas well what a guy he always remembers you& does a good job please keep him Yousif from pool bar amazing Walid from pool bar amazing keep both of them there was another guy sorry can not remember your name but he kept every body supplied with drinks all day he was so slim we was not surprised he walk round that pool all day sweat pouring of him pool guys can not remember all there names but they was amazing as well . Got to mention Mahmoud in Indian restaurant for mum & dad he was so good to them . Restaurant staff they went the extra mile I can not mention every body I would be on here for ever so if missed any one out sorry . Animation team Mark Amiee Abbey & the rest of the team amazing every day they tried to get you involved only if you wanted & they all spent time chatting to every body round the pool they are the best team they have had there all the time we been going . Must not forget the guys in the bar upstairs & the chefs . Please try this hotel you will love it .

Room Tip: We always have one over looking gardens & pool high floor
  • Stayed: November 2013, traveled with friends
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1  Thank makardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded December 9, 2013

Dear Guest,

We are happy to know that you had wonderful holidays and would like to thank you for taking time to share your impressions with us.
it will be a real pleasure to welcome you and your family back in SUNRISE Grand Select Crystal Bay Resort.
All the team is waiting to make your stay more comfortable than the last one.
Najlaa Azehoui
Guest service center Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

Because of the problems in the country our Sinai flight was cancelled about a week before departure. Hurghada was the alternative city offered by our touroperator. I seriously wanted to cancel this holiday because of the location. Hurghada 2013 is not our cup of tea. More than 20 years ago we have spend some days at one of the few beachhotels in Hurghada and the coast has changed a lot! Finally we didn't and the hotel turned out to be quiet nice. Chrystal Bay used to be a Conrad that has been renovated a few years ago.
The food at the a la carte restaurants was excellent, wine and Mojitos were very tastfull. Breakfast and lunch service at the main restaurant was outstanding (thank you mr. Mahmoud)! Small but professional gym. At the sandy bay you'll find a lot of sunbeds and cabanas. The resort was not crowded at all (the shared beach at the sister hotels next door didn't offer a lot of private space). Free wifi was offered all over the resort. Excellent value for money.
Cons: no housereef, no decent snorkeling or diving in the neighbourhood, sauna hours
Pros: a nice and save beach for small children, a la carte food, privacy

  • Stayed: November 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 2reizigers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded December 9, 2013

Dear Guest,

We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed your stay in our resort.
The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SUNRISE Grand Select Crystal Bay Resort and we will do our best to make it an unforgettable experience.

With best regards,
Najlaa Azehoui
Guest service center Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Hurghada
#3 Top resorts Hotel in Hurghada
#4 On the Beach Hotel in Hurghada
#4 Luxury Hotel in Hurghada
#7 Romantic Hotel in Hurghada
#7 Family Hotel in Hurghada
Price Range: $95 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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