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“AMAZING”

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SUNRISE Grand Select Crystal Bay Resort
Ranked #5 of 222 Hotels in Hurghada
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“AMAZING”
Reviewed August 11, 2013

Amazing place absolutely fantastic holiday couldn't of wished to stay anywhere better. Friendly staff and gorgeous hotel so clean and gorgeous food especially Indian Al a care.
Was my birthday whilst I was there definitely coming back next year

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anni s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, August 15, 2013
Dear Mrs Anni,

We are very pleased that you spent nice holidays in our resort.
Thank you for sharing your positive experience and opinion with other reviewer.

We hope to welcome you in your second home SUNRISE Grand Select Crystal Bay Resort.

With Best Regards,
Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (547)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2013

Fantastic hotel where from the moment we arrived staff couldn't do enough for us. Whilst checking in , which was really quick and easy, we were given a cold drink and cold flannel that were really appreciated, our cases were promptly taken to our room. Our room was very spacious, kept spotlessly clean and had a pool view. Rooms are cleaned daily to a good standard.
There is a good choice of restaurants, we tried the Mediterranean and Indian which were both great. The buffet restaurant was good but food was repetitive. there are 4 other restaurants in neighbouring hotels you can use but we only tried 1 of them, the Asian, which was very good. You can use these restaurants as many times as you want during your stay but have to book them via a touch screen in reception 24 hours in advance (this is very easy). We also tried the felucca fish restaurant which was great and although there is cost it is very reasonable.
The whole complex is kept very clean, always being tended. The pool is spacious and pool bar well managed by Yousif who was very friendly and helpful.
The animation team were fun, friendly and always took time to talk to people individually.
We tried a couple of treatments in the spa which were very good and value for money, would highly recommend.
We found the lobby bar staff particularly helpful and really friendly, couldn't do enough for us. In particular the '3 Mohameds', Mohamed Sabry was very funny, always making us laugh, Mohmed Hassan who worked hard behind the bar and special thanks to Mohamed Hakem who from the first night of our arrival helped to make our stay relaxing and enjoyable. We felt that he went beyond his duties when my husband wasn't well for a few days making sure he was ok. He is a credit to the hotel.
Overall this is a brilliant hotel and we would definitely recommend it to anyone and will be coming back sometime in the future.
Mandy & Gary

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, August 15, 2013
Dear Mr Gary & Mandy,

First of All,Thank you for sharing your positive experience with other reviewer about our resort.

It was pleasure for us to welcome you in SUNRISE Grand Select Crystal Bay Resort.

All the team is waiting to welcome you back in your second home!!

with best regards,
Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 10, 2013

We arrived late evening on 26th July and from the moment we stepped into the lobby till we sadly left 11 nights later we had the most fabulous holiday experience.

On our arrival we were offered cool drinks and cold towels whilst we waited for our room key, the customer service throughout was outstanding, nothing was too much trouble for any of the dedicated staff. As we were too late for dinner food was provided in our room on arrival which was a nice touch.

The hotel is spotless (so much so you can see your reflection on the marble floor of the lobby), our room was spacious and very comfortable, on arrival (after 10pm) we discovered our air con wasn't working correctly, this was fixed within 30 minutes. The reception staff were always friendly and helpful and great with my six yr old son.


We stayed on an all inclusive basis. The restaurants within the hotel provided high quality food to meet all tastes, the main buffet restaurant (Rainbow) was well run with plenty of staff to provide drinks and clear tables. The hotel has 2 A La Carte restaurants the Mediterranean restaurant had a good choice of dishes on the menu which were very tasty, however a special mention must go to the Indian restaurant Masalla, the food was exquisite, we visited this restaurant 4 times during our stay, their Goan Shrimp curry is to die for!!!!

There are 3 main bars during the day, lobby, pool and beach bar; the bar staff and waiter service was great again nothing too much trouble, drinks were refilled quickly and always with a friendly face even though it was Ramadan and the daytime staff were fasting from sunrise to sunset in plus 40 degree heat. Special thanks must go to the poolside barman Yousif who was fabulously entertaining and was my son's favorite, probably due to their daily water fight!!!!! He was great with all of the guests young and not so young, and made a mean G&T.

Entertainment was provided by the amazing Animation Team consisting of Chicco, Amr, Soudany,Mark, Bob, Yulia and Simone. You could not wish to meet a nicer group of people, they were friendly and very approachable, great with the kids (my son went to kids club for the first time ever because he loved the Animation Team, every other holiday he has refused). The evening entertainment they organized was great and during the day they would drop by your sunbed for a chat to make sure you were enjoying your holiday, they organized activities such as water polo, football, belly dancing classes etc all with great enthusiasm and really showing they loved what they do, I cannot praise them highly enough. KEEP UP THE EXCELLENT WORK GUYS!!!!!!!!

Overall I would HIGHLY recommend this hotel to anyone visiting Hurghada this was my 3rd trip to Egypt and was by far the best hotel I have stayed in and I will definitely return in the future, KEEP UP YOUR HIGH STANDARD OF SERVICE!!!!!!

Room Tip: We requested a pool view room which was spacious and very comfortable
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Paulam76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, August 13, 2013
Dear Guest,

Thank you for taking time to give us your opinion and to share your experience with other reviewer.
It was pleasure for us to welcome you in SUNRISE Grand Select Crystal Bay Resort.

All the team is waiting to welcome you back in your second home to make your holiday unforgettable.

Thank you,
Best regards
Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
2 reviews
Reviewed August 10, 2013

Very belated feedback but just wanted to agree with the positive comments about this hotel. The staff obviously have it in their job descriptions to make your stay as welcoming, helpful and positive an experience as possible. I also had a spa session which was fantastic value for money.We had a standard garden view room which was large and always cleaned to an immaculate standard. Whilst there we did view a junior suite which was great and would be useful if, like us you have older children. All in all a lovely stay and we are aiming to return next Feb.

I would like to get in touch with the resort direct but have lost their contact details so if they can come along and let me have them that would be great

Room Tip: ask for a garden view pool room
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, August 12, 2013
Dear Mrs Elaine,


Thank you for sharing your positive experience about our resort.
We are pleased that you spent nice holiday in SUNRISE Grand Select Crystal Bay Resort.
All the team are looking to welcome you again in your second home to make your stay more comfortable than the last one.
Please don't hesitate to contact me for any further information:Najlaa Azehoui gscm.cb@sunrisehotels-egypt.com.

Thank you,
with best regards,
Hotel Management
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Sheffield, England, United Kingdom
1 review
Reviewed August 8, 2013

Fabulous hotel where the staff cannot do enough to make your stay brilliant. Rooms are very spacious and kept spotlessly clean, many thanks to ALI who cleaned our room throughout our stay. The grounds of the hotel are very well kept and always being tended. The private beach is only minutes walk away and well worth a paddle. Food is great either buffet style, Mediterranean or indian the latter two you have to book for but visits are unlimited. The pool bar is run by YOUSIF who was always very friendly and good at his job. Daily entertainment is run by the animation team who made our holiday a great one thanks to SOUDANY, CHICCO, MARC, MOMO, BOB, SIMONE, MAZ AND JULIA .All in all from the reception staff to the pool boys all are credit to the hotel and I would recommend this hotel to anyone.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, August 10, 2013
Dear Gail,

Thank you for taking time to share your positive opinion and experience about our resort with other reviewer.
It was pleasure for us to welcome you and to make your holiday.

We are looking forward to welcome you back in your second Home SUNRISE Festival Crystal Bay Resort.

with best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 8, 2013

We (5 adults 3 children aged 11,7, and 15months) visited Crystal Bay from 30th July to 7th August, from the time we arrived at 10pm we were greeted with a cold drink and shown the buffet restaurant to catch a meal before it closed, cases were taken to our rooms and although there was a mix up with one room, junior suite was too small for the couple with 3 children, we were given another pool suite (extra 30euro pp, pn ) so ended with 2 pool suites, to be fair I think the mix up in booking was thomas cook's fault and mine in not checking properly. Following morning had to change suites again as one of the single beds in 710 was running alive with large ants, hundreds of them....so off we went again and ended in suites 701 and 703 where we stayed for rest of holiday :) no ones fault ants got in somehow but really should have been checked properly before we slept there. The remaining week was brilliant, loved the fact we could wake up and jump straight into private pool..and spend all day in there if we wanted, which we did... rooms were cleaned daily and checks made by housekeeping twice a day to ensure everything was fine, fresh fruit delivered every day, water and soft drinks, own cabanas on beach outside each suite. Quite a long walk to lobby and main restaurants in the searing heat for ole granma here and the baby grandson so every day we rang for transport and the golf buggy turned up took us all there and dropped us off, always with a smile no problems. Staff in restaurant always friendly and smiling and could'nt do enough for us... good selection of food lots different every day breakfast and dinner, Indian and Mediterranean Restaurants were excellent too... ate at Pool Cafe lunchtime most days good selection of food, brilliant omelettes.. Baby was ill 2 days and good service from hotel doctor.... antibiotic injection and one to stop him vomiting which worked, tonsillitis.... recovered quickly checked him every 2 days too..must mention some names here ALAA at the pool bar, what a wonderful man friendly smiling and 5* service in that heat and Ramadan too he worked solidly all day bringing drinks to us in pool and cabanas as soon as he saw he had finished, and Mohamed who cleaned all the pools every day always with a smile and friendly chat , plus Ahmed housekeeping who kept the suites spotless and came twice to check on me when one day I had the dreaded Pharoah's revenge (from too much sun not the food) , We even ventured to Cairo for a day trip (flight) with Memphis Tours (review on their page) wonderful day the pyramids and sphinx and museum are not to be missed , although the heat was incredible and traffic well what can I say it was cairo :) no demos as we went on a thursday and demo's are usually fridays as its half day working. Wished we had time for the desert trip and dolphin watching but maybe next time.. agree with all the positive points in KA12345 review . Lovely Hotel, Brilliant staff well worth it and if you can afford the private pool suites.... wonderful.....plane was leaving 21.30 so we asked for late check out at 5pm stayed in suite and pool all day then sat in lobby had snacks and drinks until 19.00. no problem for them
will place 2 more reviews one on memphis tours and one on thomas cook will never fly with them again :) .But as far as Crystal Bay goes, well done guys brilliant job.

Room Tip: Junior Suites seemed little small for a family, only sofa beds in lounge with kids or extra people...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jacqkoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2013

Our family visited Crystal Bay the last two weeks of July. It was a superb holiday. The hotel staff make you feel welcome from the moment you arrive till the time you leave. Yousif at the pool bar from 10.00 am to 6.00 pm always had a smile even though it was Ramadan & temp was over 40° most days. Bassam also made you feel welcome when he was serving. Alaa provided excellent service when we hired a cabana on the private beach. Mohammed who waitered on the lobby bar provided brilliant service both day & night. Marc - animation team lead the waterpolo which kept the family occupied each day. The Mediterranean restaurant can be recommended. Also the desert trip & the snokeling trip excellent days out. Thank you all for such a wonderful holiday and we would love to return sometime.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PVFCLancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, August 10, 2013
Dear Guest,

Thank you for taking and time and sharing your positive opinion with other reviewer.
It was pleasure for us to welcome you and to make your holiday.

we are looking forward to welcome you back in your second Home SUNRISE Festival Crystal Bay Resort.

with best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Property: SUNRISE Grand Select Crystal Bay Resort
Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Hurghada
#3 Top resorts Hotel in Hurghada
#4 On the Beach Hotel in Hurghada
#4 Luxury Hotel in Hurghada
#7 Family Hotel in Hurghada
#7 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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