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“Crystal Bay shines”

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SUNRISE Grand Select Crystal Bay Resort
Ranked #6 of 222 Hotels in Hurghada
Reviewed March 27, 2013

Just returned to the UK’s snow and freezing temperatures after a glorious week at the Crystal Bay Resort, Hurghada.

With temperatures around the mid to high twenties it is, for most people, a nice time to visit Egypt. Do be aware though that the evenings can still be on the cool side especially if there is a breeze blowing from the North.

On to the hotel itself. Overall it is very hard to fault. Good sized rooms, nice choice of restaurants, (one large buffet style and two a la carte, a Mediterranean and an excellent Indian), spacious gardens, massive pool area and a private beach which seemed well capable of accommodating many more guests than were there last week.

The hotel is part of the Sunrise group which meant that under the all inclusive plan you have access to the facilities of the next door hotel, the Mamlouk Palace Resort.

This gives two further options for booking a la carte meals in an Asian or a Mexican restaurant. (Beware of the tomato chilli soup starter, v.hot!!).

The gardens and surrounding areas are immaculately kept by the army of hard working staff. As I mentioned the pool area is nice and big with plenty of sun beds available through most of the day. The same applies to the beach area which had a wonderful, quiet relaxed atmosphere.

My wife and I booked a trip through the Thomas Cook representative to Luxor. This included visits to the temples of Karnak, the Valley of the Kings and a short but very enjoyable trip on the Nile through Luxor. It was a very long day but excellent value for what you can get from it. Only criticism of the day being returning to the resort after 10pm which did mean we missed out on dinner. We were served soup and snacks in the lounge bar afterwards which didn’t seem so bad once the drinks were flowing!

Back to the hotel and I think the only improvement that could be made is to have a bigger choice of options for main course in the buffet restaurant. If you fail to book into any of the four a la carte options it could be viewed as bit of a disappointment some nights.

Do not let that deter you from a visit to what is overall an excellent choice of resort for the Hurghada area of Egypt. I would be back next week given the opportunity.

Room Tip: Rooms furthest from reception get closer to pool then beach
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  • Stayed: March 2013, traveled as a couple
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Thank scotmunro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded April 5, 2013

Dear Guest,

We would like to thank you for your positive review. It is great to know that you are happy with your holidays and it will be a real pleasure to us to welcome you again in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,957 - 1,963 of 3,756 reviews

Reviewed March 27, 2013

Just returned from 2 weeks from the crystal Bay. Lovley hotel and better than expected. Food/drinks excellent and the choice at the beach bar was great. Everyone worked hard to keep the grounds looking great. The Lagoon come beach was great and hardly anyone on it and was clean.

the cons: Hotel rooms are sub-standard and are need of an update/revamp but they are clean and comfortable .they are not 5* but 3*.There is no proper beach as such and this disapointed me as i enjoy snorkelling and had to take a good walk to the sister hotels. The snorkelling wasn't great their , the coral ruined by tourism. The beaches were crammed like a scene from Benidorm at the Marmouk palace.
So glad we were staying at the Crystal Bay. Warning visited the Cleopatra supermarket across the road and I was gropped in the genitals by a male member of staff. (and I am male)

All in all great holiday and would definateley recommend and return. I personally did not like that part of Hurghada and do prefer Taba Heights for beaches and snorkelling. Room 225 12/3/13 to 26/3/13

  • Stayed: March 2013, traveled with friends
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Thank deznottsuk69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded April 5, 2013

Dear Guest,

We would like to thank you for sharing your positive impressions after your stay in our hotel.
We are very happy that you had a lovely vacation. And it will be a real pleasure to welcome you back home in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2013

Just returned from a fantastic 2 week holiday at the Sunrise Crystal Bay Hotel . The Hotel was very spacious and very clean. All the staff were impeccable they couldn't do enough for us to make our stay enjoyable. The food was very good and the a la carte restaurants were also good. We would definitely recommend the Fish restaurant for a treat. Two of the Restaurant managers that we were impressed by are Mr Mohamed Adel and Mr Ahmed Abdalla who did there job very professionally but still made time to speak with us and made us feel very welcome, also not forgetting Rasha who served me with my Green Tea at Breakfast every morning. Overall we thought this Hotel was excellent and can't wait to go again next year.

  • Stayed: March 2013, traveled as a couple
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1  Thank Grace H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded March 30, 2013

Dear Mrs. Garce,

First of all thank you for your positive comment about our resort. We are very happy that you had a perfect stay with us and really hope to have the honor to welcome you again in our resort and do our best to make your stay even better as this one.

With best regards,
The hotel-management

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Reviewed March 26, 2013

had a wonderful time hotel was spotless the rooms are to a high standard the food was very good especially at the mediteranian and the beach restaurant staff were very friendly and helpful . my favourite restaurant apart from med was the boseidon beach restaurant where one particular waiter mahmoud yehia was first class in his service very polite and professional he always served us with a smile and hes a hard working and i would hope that when i go back next year he will still be there me and my partner grew very fond of him thankyou so much for making us feel so welcome love marisa x

Room Tip: higher floors and junior suites but upgrade when you arrive at hotel
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  • Stayed: February 2013, traveled as a couple
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Thank marisa h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded March 30, 2013

Dear Mrs. Marisa,

We would like to thank you for your positive and detailed feedback about our resort. We are very pleased to know that you enjoyed your holidays with us.

We will be more than happy to welcome you again in your “second home” SUNRISE Grand Select Crystal Bay Resort.

With best regards,
The hotel management

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Reviewed March 25, 2013

Just returned from the Sunrise Crystal Bay Resort. Brief trip report.

Thomas Cook flights outgoing no in flight entertainment and cramped seating! It might be me but there seems to be even less leg room than in previous experience with this tour operator.

Airport, OK but have your visa money ready. It was £13.00 each to gain entry or $18 dollars U S.

Check in. No issues.

FIRST TIP, take plenty of 50p's and £1 coins for tips, so much easier as you will have close to zero chance of obtaining small denomination notes in Egyptian pounds. Tipping not a big issue, as and when you feel it warranted. The resort notes do state tipping individuals is not recommended and in each restaraunt there are tipping boxes that you can leave something in as a sign of appreciation. We were told they were shared equally. (Not sure about that!).

Rooms. Adequate and nice, nothing special, bathrooms a little dated but house keeping is excellent.

Amenities. Adequate, plenty of bars, speed of service was average with our experience but the staff are first class. Great work ethic and eager to please.

Food. Had bad experiences in the past with Egypt. Not this time, by far the best all inclusive food we have had in Egypt. The ala carte are good and the fish restaraunt was excellent.

They did however forget my birthday which was a little annoying as i love the cakes!!!!

WEeather. Great, a little windy between March 15th and our return on the 22nd but by and large hot enough to burn if you are careless. (by that comment you would be right to assume i was careless!!!!).

We didn't do any trips or excursions it was just a relaxing week for us. The Thomas Cook Rep was good and available if needed but we were told about a lot of mithering from street vendors etc by peoiple who did venture out. The excepption being that there is a huge shopping Mall over the road some 10 minutes walk that got good reviews from guests although we never ventured there.

Shops in the resort are ok, they are basic and are what they are.

Spa. Never used but a lady comes round all the time asking if you want any info on it then goes in for the sell. She's plesant enough though. You also get 30 euro discount per person on check in.

Overall i would definetly return iat the same time of year next year but would look for alternative tour operator as the cramped flight conditions for over 5 hours is a right royal pain!

TIP:- Ask for a red flag when collecting towels. This tells staff, (Spa, Newspapers, Diving school etc etc) from disturbing you. We didn't use them but saw plenty about.

Any queries or questions drop me a line and i'll reply as best i can.

  • Stayed: March 2013, traveled as a couple
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2  Thank Steviereds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded March 30, 2013

Dear guest,

We would like to thank you for your positive feedback about our resort - we are pleased to know that you enjoyed your holiday.

We do hope to have the honor to welcome you again in SUNRISE Grand Select Crystal Bay Resort and arrange a special celebration of your next birthday.

With best regards,
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

We have just returned from crystal bay on 19th March and we would recommend this hotel for it`s spacious,modern public areas and rooms. All parts of the hotel are kept very clean,including the vast gardens. The food is very good and would certainly suggest a visit to the fish restaurant for a special treat as this is not part of the all inclusive. Try surf and turf or sea food platter.
We cannot praise the staff highly enough, all of whom are attentive and very friendly, from the manager Mr Goda, Susan and Zakaria down to our room cleaner Ali.
The middle management (pink shirts) enquired on a daily basis how our holiday was going and any minor problems were attended to immediately.
We must express our special thanks to the following who looked after us in a very special way:
Entertainment
Mado
DJ Momo

Restaurant
Omar
Maher
Adel
Hamdy
Ahmed

Lobby Bar
K/Mohamed Hassan
Mahmoud
Remon
Ibrahim
Abadie (scuse meeeee)

We have visited Egypt three times previously and always found it friendly but we must say these people are the nicest we have met, a credit to the hotel.
We would certainly make a return visit, hopefully in the not too distant future.
Weather was excellent too.

Carol and Rog Ede Room 110

Room Tip: We had room 110, ground floor,close to pool and restaurant, sunny aspect most of the day and quiet.
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  • Stayed: March 2013, traveled as a couple
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Thank carogsheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded March 30, 2013

Dear guest!

We would like to thank you for sharing your holiday experience – we are really happy to know that you spent this winter break in the pleasant atmosphere and had a great time.

The traditions of Egyptian hospitality leave us hope that for your next vacation you will choose again SUNRISE Grand Select Crystal Bay Resort.

With best regards,
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

My husband & I, along with out infant daughter stayed here for 7 nights. We stayed in the Junior Suite, which has a separate living area from the bedroom. The bathroom is huge, it had a bathtub (a bit small for my liking), 2 sinks, a huge shower and a separate room for the toilet (and good amenities) The balcony which was just outside the bedroom was only a few steps away from the sandy beach. The bed was very comfortable (& huge). It is a good sized resort, in which we did a bit of walking to the main restaurant (Rainbow). The food was good, not great, I've definitely had better at different resorts, but the atmosphere mad our trip worthwhile. It was all inclusive (including alcoholic drinks) which was a nice touch. They also provided us with a baby crib/cot. Everyone was always doting over our daughter and trying to make her smile.
The only complaints I have is before we left I tried emailing the hotel (and when we called them they told us they would call us back, which they never did) to ask for certain things and no one ever got back to me (I'm still waiting, even after I complained to someone). And it is confusing with the old Sentindo/Sunrise name, our taxi driver didn't know where to go and there are so many different Sunrise hotels in the Crystal Bay area with similar names, he took us to 2 places before we got to the right hotel. Very confusing.
This was our second trip to Hurghada and we look forward to coming back and staying with Sunrise (old Sentindo).

  • Stayed: March 2013, traveled with family
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1  Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded April 5, 2013

Dear Ms. Lisa,

We are pleased to know that had an enjoyable holiday in our resort – thank you for sharing your impressions with us.

If you have any questions or requests, please, don’t hesitate to contact the Guest Service Center (gscm.cb@sunrisehotels-egypt.com) and we will do our best to make your next stay with us as comfortable as possible.

With best regards,
The hotel management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Hurghada
#4 Top resorts Hotel in Hurghada
#5 On the Beach Hotel in Hurghada
#5 Luxury Hotel in Hurghada
#6 Family Hotel in Hurghada
#7 Romantic Hotel in Hurghada
Price Range: $82 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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