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SUNRISE Grand Select Crystal Bay Resort
Ranked #6 of 221 Hotels in Hurghada
Abingdon, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“great hotel”
Reviewed March 10, 2013

Just got back from a week at this hotel.This my second time and just as good as the first time.Could not fault anything.We had a cabana for the week which was a great idea as had more space and had a waiter Alaa who just kept bringing drinks and ice cream all the time.He was great always cheerful.Hoping to back again in september.

Room Tip: both times had a room with side sea view on second floor really spacious with sun on balcony first t...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 14, 2013
Dear Ms. Liz,
We would like to thank you for sharing your vacation experience and we are happy that you had a wonderful holiday.
We hope to welcome you again in SUNRISE Grand Select Crystal Bay Resort and make your next stay with us as comfortable and enjoyable as possible
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (535)
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Bury Lancashire
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 10, 2013

Myself, husband, daughter and her boyfriend travelled to Egypt from the 22nd Feb to 1st March for my 40th birthday celebrations. On arrival in the hotel we were greeted with cold towels and drinks which was refreshing after a long journey, my husband was shown the room after ONLY A 10 MIN CHECK IN whilst the rest of us chilled in the lobby.
Our only issue was the 1st room we were given was 2 single beds but after a chat to the manager we were given another room with a double bed, 319 large bright spacious room over looking the pool. The facilities in the room consisted of tea and coffee, shampoo, conditioner, bodywash,toothpaste, toothbrush, sewing kit, laundry facilities, hairdryer, cottonpads/buds, razor and shaving gel.A large walk in shower which you coud party in LOL. A room service menu was available for the late night munchies which was at an extra cost but very reasonable. Our cleaner (sorry forgotten name) was amazing fresh clean towels every day as well as clean bedding and animal art with the bedding. Every evening he knocked on with chocolates for us and asked if everything was okay. For my birthday the hotel provided a Yummy chocolate cake via room service what a nice surprise thank you.
Pool area was very relaxing and the lifeguard showed us to our sunbeds with our towels we redeemed with the towel cards we were given,these can be exchanged everyday for fresh ones SO DONT PACK TOWELS YOU DONT NEED THEM.
All the bars were really good with the staff being really attentive especially Qenwry, Sayed(Mohammed as my husband called him running joke between the two of them by the end of the week,) and Alaa not forgetting the bar manager Mohammed nothing was too much trouble and all had a smile and something to say everyday.
We booked the Masala Indian for my birthday highly recommended food amazing. We also tried the Italian a suggestion, order the pizza instead of any pasta dish as you got a decent portion with this.
The food in the main restaraunt and snack bar were really good and catered for all tastes can't understand why people complain about this. Our waiter was Maher who was amazing and we all miss him very much nothing was too much trouble.(if you read this hope you get your promotion to captain).xx He had our drinks ready before we had even finished our first one amazing service.
The entertainment team worked really hard to keep eveyone entertained with aqua gym, belly dancing, volleyball, boccia ect, especially Fabsen who made every effort to talk to us daily to ask us if we were okay and enjoying ourselves. (Hope you enjoy your time in Turkey you will be missed at the Crystal Bay good luck).
My daughter and I had a massage, sauna, steamroom, scrub, jacuzzi session in tha spa amazing would recommend this cost us 960 EP, excellent experience.
We would highly recommend this hotel for the service and friendly atmosphere. We felt that we arrived as strangers but left as friends and family, can't wait to return later in the year. WEll DONE for such excellent service hope the high standard remain the same even in busy times.
Thanks Natasha Iain and Aimee Maciver and Ryan Taylor.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Natasha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 14, 2013
Dear Ms. Natasha,
We would like to thank you for your kind feedback about our resort – your high evaluation of our hotel and staff is very much appreciated.
The entire team is waiting to have the honor to welcome you and your friends again in SUNRISE Grand Select Crystal Bay Resort.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 10, 2013 via mobile

Check-in was definately the easiest Ive ever experienced, no queing, just take a seat and we'll be back with your room key. Got given drinks and hand towels whilst we waited. Room was clean and had everything u'd need. There was a welcome plate of fruit and biscuits when we arrived. There's no milk in the rooms, but if you ask at the bar they happily give you some. Did the island trip and 4x4 trip, both good. We ate in the fish restaurant, the mexican (next door) the meditterean and the indian. The fish restaurant was fabulous, food excellent, waiters great, and such good value for money, would definately recommend it. We also really enjoyed the mexican, great service and really good food, the atmosphere was fab. The meditterean was good aswell, we didnt really think much of the indian restaurant, the service wasnt great. Liked the fact that you could just book the restaurants using a touch screen, no queing like at other hotels. Would book your restaurants asap tho, they get busy quickly. The service in the buffet restaurant was ok, I always found something to eat that I liked, and Im a fussy eater! The chefs cooked pasta tho, a good fall back if there's nothing else! The cocktails were fab, and the service from the bar staff was excellent. We took the free bus in to Hurghada, looked around the Marina and the Mosque, we didnt experience any hassle. Walked around the shops opposite the hotel at day and night and again no hassle from anyone, a simple hello and no thank you and we were left in peace. Loved the fact the pool was heated, made an enjoyable swim. We had no problems getting sunbeds or towels. Reception staff helpful, the only problem we had was our key card kept not working! But this was resolved with a quick visit to reception. We also walked through the two sister hotels and along the pier, nice in the evening when its all lit up.
Overall a good, clean hotel, friendly staff, good food and drinks! Would recommend it.

Stayed March 2013, traveled as a couple
Helpful?
2 Thank AmyAmyBb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 16, 2013
Dear Guest,

It is a pleasure to know that you had fabulous holidays and enjoyed your time – thank you so much for sharing your impressions with us.

We will be looking forward to welcoming you back home in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 10, 2013

A lovely relaxing week away at the Sunrise Crystal Bay (was Sentindo).

On arrival at Hurghada Airport.Egyptian Immigration wanted 18 dollars not 15, we gave them £13.00 ...be warned!

Smooth transfer to the hotel, check in was a breeze. We had a lovely room 313 overlooking the large pool area. Bedrooms have free safety deposit boxes,kettle mini bar, water replenished daily as is the tea and coffee. Each evening the room boy knocked on the door to ask if we needed anything, i.e. coffee, tea etc, he always gave us chocolates, which tasted like after eight mints very nice ! Towels , bath robe , slippers supplied as is the usual shower gel etc... Rooms are very spacious and we found the bed very comfortable.

Pool Area
Lovely and clean, the pool bar opens daily at 10:00 am Yousef (barman) will give you a cold bottle of water before this time.
There is also a hot water urn at the bar where you can help your self to a lovely selection of tea , peppermint, mint, green tea and aniseed tea etc. There is also a coffee machine (help yourself) which produces cappuccino, Latte etc. There is a basket next to the machines containing clean plastic cups for your hot drink perfect.
Towel system by the pool is great, operates on a card system , just hand the cards to the pool guy and he provides you with lovely large soft towels for the day. Return them to him in the evening and he gives your cards back.
There are plenty of sunbeds and we did not have to get up at the crack of dawn to secure one.
The usual activities around the pool, aqua aerobics, zumba, volley ball etc The animation team don't hassle you to join in..

Spa Facilities
The lady walks around the pool and is very helpful should you want some information on the services the Spa offer. We went for a few treatments and they were fab. When you arrive at the hotel with your key card you also receive 30 euro discount card for the spa, make sure you use this, however the lady allows you to negotiate the price.. all in all very good.

Food
We ate every day in the buffet restaurant (b/fast and evening meal) .
Lunch we ate at the restaurant nr the beach, this was buffet style also or could you could order burger and chips etc....

We love middle eastern food, there was plenty of choice each day . My only gripe was the food could have been hotter,

We did not go on any excursions with Thomas Cook, as we prefer to find our own. We used a company called Egypttoursportal.com .My partner and myself booked a day trip to Luxor with them. We paid £90.00 each (well worth the money) and had a private car(driver) and our own Egyptologist guide. The day was amazing very personalized. Left the hotel at 5:00am returned at 20:30, just wow an amazing day Valley of the Kings , Karnak temples, plus other sites , boat ride on the Nile all included in the price .as was lunch. Our guide ensured we were not bothered by any touts...excellent service....

Overall the hotel is lovely, very clean and well kept, we would be happy to return again .

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bubble65Canterbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 14, 2013
Dear Guest,
Thank you for sharing your unforgettable holiday experience! We are pleased to know that you have enjoyed your holiday and had such a great time with us. We are looking forward to welcome you again in SUNRISE Grand Select Crystal Bay Resort.
With best regards,
The hotel management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 9, 2013

Myself & my partner stayed here for one week & got back yesterday, we wish we had stayed for longer. We went through Thomas Cook & could not fault them our rep Bassam was lovely & very helpfuI, we did a fab excursion on the sand buggies & had an amazing afternoon they are such good fun!
I have been to Egypt a couple of times & this hotel is by far the best ive stayed at. Its the first time ive been & not experienced an upset stomach! The food was lovely with so much selection, not only do you have the main buffet restaurant but there are 4 seperate themed restaurants which are included in the all inclusive & there is also a fish restaurant (not included) but excellent food & very reasonably priced. The staff are very friendly & helpful, Nicole from guest services was a very lovely lady & went out of her way to help us with a restaurant booking. The room was spotlessly cleaned everyday. People that moan about this hotel seriously have nothing better to do!
The entertainment in the evening could be better but that would be my only criticism & would not put me off from going back or recommending it to others. I would definitely come back for another winter holiday.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 14, 2013
Dear Guest,
It is a pleasure to know that you had fabulous holidays and enjoyed your time – thank you so much for sharing your impressions with us.
We will be looking forward to welcoming you back home in SUNRISE Grand Select Crystal Bay Resort.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 9, 2013

An excellent holiday.
The staff were superb, the hotels standard in rooms, food and the overall feel was far above any other we have tried in Egypt.
The evening entertainment was not for us - but that was just personal choice

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 10, 2013
Dear Mrs. Lynda L,

We are very happy to see that you had a lovely vacation in our resort and we really like to thank you for your positive feedback.

We hope we have the honor to welcome you again in your “second home”

With best regards,
The hotel-management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nottingham
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 8, 2013

Just got back from sunrise grand select as the hotel has changed its name . Every thing is still the same . Susan guest relations sorted our holiday out



Just back from Sunrise garden select crystal bay as the hotel is now called . Susan sorted our room & holiday out for us don't loose her she is a asset to your hotel she has a team of Youlia Nicole Carole hope I spelt names right who pass the time of day with all guest & if you got a problem they sort it out quick . Rooms are very large clean the room boys keep the rooms clean clean towels every day water in room kettle & fridge . All the staff treat you like family . Yousif from the pool bar runs the bar like clock work when you see him he has always got a smile on his face morn or night .Pool & garden are well maintained they are always cleaning round pool clean pool towels every day if you want . Ahmed manager in restaurant greets you like family nothing to much trouble all the waiters are great can not remember all there names but they will know who they are . Can not wait to make it my fourth time I could go back time time again .







7

Room Tip: Garden pool view
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank makardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, March 10, 2013
Dear Guest,

First of all thank you very much for your positive feedback about our resort. We are very happy to see that you enjoyed your holidays in SUNRISE Grand Select Crystal Bay Resort.

We hope we can welcome you again in your “Second Home” and make your stay as unforgettable as this one.

With best regards,
The hotel-management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Property: SUNRISE Grand Select Crystal Bay Resort
Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Hurghada
#4 Spa Hotel in Hurghada
#5 On the Beach Hotel in Hurghada
#5 Luxury Hotel in Hurghada
#7 Romantic Hotel in Hurghada
#7 Family Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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