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“Not worth the money...”

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The Oberoi Sahl Hasheesh
Ranked #2 of 222 Hotels in Hurghada
Certificate of Excellence
Reviewed June 22, 2010

I visited the Oberoi in Hurghada with my husband in May for 11 nights and I think we would have left with more a more positive impression had we stayed for 7 nights or less, as some of the other reviewers. Our stay was also prejudiced by the fact that we have recently visited the Four Seasons in Sharm el Sheikh, which is a truly first class hotel that operates to 5 star levels internationally. Firstly, the Oberoi in Hurghada is not a patch on the Four Seasons in Sharm. With hindsight, we should definitely have gone there instead. Our initial impressions of Hurghada were not good and I have no idea why the Oberoi decided to put a hotel there. The city itself is a ramshackle building site with an abundance of gaudy and cheap package holiday hotels. The only reasonable place to visit in Hurghada is the Marina, which has some nice bars and average restaurants.
The Oberoi in Hurghada is located on a private stretch of beach. The first problem is that you cannot actually go into the sea from the beach because of sharp coral in the water. The hotel has shoes that you can borrow if you do want to go in, but most people stayed on shore. The hotel appears to be quite barren and sparsely landscaped. Some areas are grassed, whilst others are left as sand and gravel. Overall, the impression is of a slightly unfinished, bare landscape. The best part of the hotel is its rooms. We had a spacious suite which was well airconditioned with an extremely comfortable bed and private terrace. The terrace is a nice touch, however because they are all walled in, there are no sea or sunset views from any of the rooms at all.
Unfortunately the hotel suffered from a lack of sun loungers and umbrellas by the pool and there were many early risers who got up to ‘bagsy’ the best spots with bags before returning to bed (one gentleman was seen in his pyjamas doing just that!). If you arrived at the pool by 10.30am you would have no chance of getting an umbrella.
The food at the hotel is very good, but also rich. It would have been nice to have simpler options available in the evenings. There is a cocktail bar, which was sparsely populated most nights, primarily due to the lack of atmosphere and the insistence of the manger on playing loud Egyptian music in there. Even when we had after dinner drinks on the terrace outside the restaurant after dinner, the waiters would be regularly closing up around us (at 10.30pm!) moving tables and chairs loudly and making it an unwelcoming atmosphere. I wouldn’t have a problem with this, were the Oberoi not charging £12 for a cocktail and £150 for dinner for 2 people. My main complaint about the hotel was the service. At breakfast each morning we had normally finished eating before out tea and coffee arrived. Our wine at dinner often took at least 15 minutes to arrive every evening, and we were often well into our starters on occasion before it did. I had to send back food on 3 occasions for being overcooked (I can’t remember the last time that I did this in any restaurant), the last time was in the Indian restaurant on our final evening. I had ordered a £35 main course, a prawn dish which arrived rubbery and inedible. When I sent it back we waited 10 minutes (my husband’s food going cold) for the chef to come out to ask what was wrong. He ultimately told me that he had cooked the food correctly and if he were to cook it again it would be the same! They eventually sent another dish (and deducted my main course from the bill), but by this time the meal was ruined. I don’t mind paying top prices for drinks and dinner if the service matches, but in Egypt where these prices are considered exceptionally expensive, this is just a joke.
My advice to people thinking about going to the Oberoi in Hurghada would be to visit the Four Seasons in Sharm el Sheikh instead. It will cost you about the same, but you will have a 5 star experience for 5 star prices

  • Stayed: May 2010, traveled as a couple
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5  Thank LondonBurnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_SahlHasheesh, General Manager at The Oberoi Sahl Hasheesh, responded to this reviewResponded June 23, 2010

Dear Guest,
We welcome all constructive criticism, as it helps us to get better. Thank you for your feedback.
Our hotel is located on the border of Hurghada and Sahl Hasheesh. It is a destination within itself. We do not promote Hurghada at all to any of our guests due to the reasons stated by you.
We have a 850 meter beach front and a house reef located just off the beach which is superb for snorkelling and diving and that is in fact one of our unique selling propositions. The landscaping of the hotel is done in accordance with the region that the hotel is situated in and due to valuable feedback like yours, we have started making a few more areas laden with grass and plants.
You will be pleased to note that we have lively lounge music that is being played presently in the bar each evening for our guests.
Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry.Clearly we were not performing to our usual standards on a few ocassions, and for that I sincerely apologize. I have reviewed your feedback in detail with our restaurant manager and executive chef.
We value your feedback and even more the time and effort devoted to sharing it with us. Feedback such as yours, allows us to continually improve and correct ourselves as we strive to meet and exceed the expectations that our guests rightfully have from us.
I trust you will continue to patronise Oberoi Hotels and give us an opportunity to make up for your last experience.
Best regards,
Dhiren Pereira
General Manager

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987 - 993 of 1,358 reviews

Reviewed June 12, 2010

We have been there five times the last seven years and will return again this fall. Yes, it is quite far from Hurgada but then again, who wants to go there anyway? Excellent beach and great snorkeling. Friendly staff. Excellent food. Not much to see around the hotel, but If you want to make a serious outing go for Luxor which is long day trip. The hotel can arrange it. The rooms close to the beach are very nice and if you take two rooms with a connecting you have all the space you need for a family of five.

  • Stayed: November 2009, traveled with family
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1  Thank Anders01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_SahlHasheesh, General Manager at The Oberoi Sahl Hasheesh, responded to this reviewResponded June 16, 2010

Dear Guest,

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you will be coming back again and look forward to welcoming you soon.

Best regards,

Dhiren Pereira
General Manager
Email:dhiren.pereira@oberoihotels.com

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Reviewed June 9, 2010

Just returned from our 5 night stay at Sahl Hasheesh following a stay in Cairo and Nile Cruise.
It was exactly what we needed.
Stylish, large comfortable room, lovely pool and beach areas. Staff excellent - friendly, courteous and efficient everywhere on the resort. This resort is seriously relaxing, the staff are top class, the food is delicious ( I have a wheat intolerance and I have never had better breads, muffins, pancakes and waffles. They even made me special bread in the Indian restaurant).
The snorkelling was brilliant although it was quite windy and the visibility wasnt great.
This is a great resort if you want to relax and enjoy great food. Everywhere was spotlessly clean and staff were welcoming and efficient, great sense of humour too.

  • Stayed: June 2010, traveled as a couple
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1  Thank oggieoggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_SahlHasheesh, General Manager at The Oberoi Sahl Hasheesh, responded to this reviewResponded June 16, 2010

Dear Guest,

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Best regards,

Dhiren Pereira
General Manager
Email: dhiren.pereira@oberoihotels.com

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Reviewed May 26, 2010

my husand and i stayed at the oberio mid may 2010. The taxi from the airport(hotel arranged) was great extremely efficient. The airport is best given a miss. The suite we had with a pool was fine, the interior not upto normal 5 star standards of opulence, fairly basic. TV;s both extremely old and need replacing, mable flooring everywhere very dark, and also the bathroom very large but dark, hardly ever any hot water, toiletries basic, sunkan bath would bave taken days to fill, not worth the hassle. Housekeeping guy extremely annoying kept leaving the loo seats up, and spent hours every day touching and arranging everything personal to us. Good morning paper a joke, never arrived before 4pm. Round the pool very good, if you manage to order a drink for 2 they arrived separately, mine came first then 15 mins later my husbands arrived - waste of time.
Dinner extremely expensive, not worth the money, choice very limiting and do not forget you then pay 12%service charge what a cheek!! and then 10% tax added to your bill which makes the charge horrendous. A tip for good service should be given freely at the end of the star, and the service if either brilliant or hopeless, some staff well trained,but mostly just learning - not what you would expect from a 5 star. ,Amount of tables put D
outside for dinner is insufficient. In suite dining either great or they forget things.
If you are looking for true 5 star hotel experience go to the Emirates for better value for money.

  • Stayed: May 2010, traveled as a couple
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4  Thank Raffiella11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOSHGM, General Manager at The Oberoi Sahl Hasheesh, responded to this reviewResponded June 7, 2010

We take all feedback seriously, and sincerely regret that we did not meet your expectations.
We were under the impression we had resolved most of the issues you mention to your satisfaction at the time it was brought to our attention. I am sorry if this is not the case.
Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry.
You will be happy to know that, as a result of guest feedback like yours, we have LCD Televisions that will arrive at the property within the next few months.
We welcome all constructive criticism, as it helps us to get better.

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Reviewed May 25, 2010

To be very honest this hotel was not up to the Oberoi excellent standard. Rooms are large and spacious but are starting to date. We ate in the Indian Resturant one evening , we played safe and had Chicken Korma which turned out to be wings full of skin,sinue and very little meat.The pool area was very pleasant and the pool attendents would all ways find you a sun bed.
Our travel rep arranged a taxi to take us into Hurghada one evening.We went to the new Harbour which is lovely with shops and nice restaurants. Taxi cost 120 Egyptian Pounds for 4 of us return, excellent value for a good half hour journey each way.

  • Stayed: May 2010, traveled as a couple
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5  Thank carol59692001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOSHGM, General Manager at The Oberoi Sahl Hasheesh, responded to this reviewResponded June 7, 2010

We take all feedback seriously, and sincerely regret that we did not meet all your expectations.
I have reviewed your feedback in detail with our restaurant manager and executive chef.
You will be happy to know that, as a result of guest feedback like yours, we have started our programme of soft refurbishment of all our suites to update certain aspects like LCD televisions and upholstery.

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Reviewed May 24, 2010

Having read some of the more negative comments we were a little nervous about our short 5 day stay at this hotel.
Having completed our stay we can only say this is a first class establishment with first class service and food which we found to be reasonably priced and of the highest quality. Obviously we would all be happy to pay less but overall we found it to be very good and we have certainly paid more for less both in the UK and abroad.

The suites were extremely comfortable, large bed with TV,separate dressing room, bathroom was large with an excellent glass sided shower one side opening to a private outside area, comfortable lounge area with 2nd TV and mini bar,outside patio area with large dining table and garden area with sun lounges and umbrella.

Housekeeping was very good,in fact all the staff were of the highest quality without being formal.

The pool area is well staffed, a complimentary tray is brought to your lounger with water,water spray, sun block and hand towels.This area was peaceful at all times and a very enjoyable experience each day.

The wind is high,which is common to this coastline but in fact welcome in such high temperature,be careful not to be caught out as it is easy to feel comfortable without realising the heat you are under.

It is the first time we have stayed anywhere not wanting to venture outside the hotel, we wanted a relaxing time and it was exactly what we received.

We both travel a great deal and have an understanding of the Hotel Industry and can only speak as we find,and we found this hotel to be excellent.

Not so if you are looking for night life and party nights or a lively bar scene, and I don't think you will find it much good in Hurghada town, but if you are wanting a good quality stay with excellent high service ( yet informal ) then I don't think you will find better anywhere.
We were both very tired after a long and hectic work schedule and we would have picked up on the slightest thing that would irritate us, but nothing came our way, hence the positive review that we feel has been earned.

Full marks to Oberoi and all the staff.

I should mention we flew Easy Jet which was also worrying me as the flight is 5 hours.
Flight was good,(especially being the last flight out of Gatwick before they closed the airport), the attendants were good, the food available was better than we expected and along with the drinks, prices were not over priced.Good service and attentive staff. Didn't think I would ever say that about no frills airlines !
Like all airlines we do look forward to the day when they address the problem of dispersing babies and young children throughout the aircraft which to many caring grandparents can spoil what had been a great time away.

  • Stayed: May 2010, traveled as a couple
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2  Thank tedinthebar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOSHGM, General Manager at The Oberoi Sahl Hasheesh, responded to this reviewResponded June 7, 2010

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon

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Reviewed May 13, 2010

Having stayed for the fifth consecutive time at the Oberoi on our spring-break we would like to point out a few things.

Reasons to go there
- large, clean rooms;
- very good service;
- quiet location;
- no hassle or activities to force you to join;
- very little children in general;
- good beach and pool area excellent;
- tipfree [no baksheesh hussel all day];
- excellent roomservice for in-room dining.

Reasons why you might reconsider:
- upcoming number of Russian guests, that bring along unmannered children;
- complex needs some rework;
- food is good, but compared to its prices less well.

However, this is Hurghada and nothing beats the Oberoi for peace and quiet. We know that leaving the hotel is hard and sometimes expensive. But tell me, why should you? You will not find service, friendliness and space around that compares to this.

As we said before: the sixth trip is coming up next year!

  • Stayed: April 2010, traveled as a couple
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2  Thank FDMUtrecht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOSHGM, General Manager at The Oberoi Sahl Hasheesh, responded to this reviewResponded June 7, 2010

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

We welcome all constructive criticism, as it helps us to get better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi Sahl Hasheesh

Address: | Sahl Hasheesh, Hurghada 117, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Hurghada
#1 Family Hotel in Hurghada
#1 Romantic Hotel in Hurghada
#1 Top resorts Hotel in Hurghada
#4 Business Hotel in Hurghada
Price Range: $236 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Oberoi Sahl Hasheesh 5*
Number of rooms: 102
Official Description (provided by the hotel):
Just spent two weeks at the oberoi, the accomodation was a large king bed suite with a seperate sitting area. There are two large flat screen TVs in each suite a private courtyard with dining area and sun loungers. The rooms are tastefully decorated and very comfortable. The bathroom is large with shower and sunken bathroom in granite and the toiletries are replaced daily or if you run short on request. The whole complex is kept remarkably clean by the staff. The staff deserv a special mention because to a man( and woman ) they are polite helpful and above all a friendly people who make you feel welcome an liked.My wife and I both had birthdays during our stay and both had birthday cards and a cake delivered to our room. ... more   less 
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Also Known As:
The Oberoi Sahl Hasheesh Hotel Hurghada
Oberoi Hotel Hurghada
Oberoi Hurghada
Oberoi Sahl Hasheesh
Hurghada Oberoi

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