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“Beautiful Well-kept warm attitude”

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Hilton Hurghada Long Beach Resort
Ranked #85 of 222 Hotels in Hurghada
Reviewed October 8, 2012 via mobile

I stayed with my wife, 2 boys and baby girl in Hilton Long Beach for three nights. The overall impression is great
Good Points:
Friendly staff 'almost' everywhere in the vast hotel, especially the front desk, the Podium restaurant, aqua bar the housekeeping and towel attendants. Sincere warm friendliness shows genuinely in their attentive unpretentious service.
The food tasted good. Whatever they cooked they made it tasty. The chefs may not be so generous with variety but they still kept the dishes delicious. The Podium is the masterpiece of the restaurants of the hotel.
A wide beach where you are sure to find a chaise- long and shade on the shore anytime you want.
Gardens are very well-kept
Baby Disco, Kids Club and Wind-Surfing are Nice
Bad Points:
Check-in took almost an hour, because our room was not ready though we arrived at 3pm and we had a reservation number since few days. The smiles and apologies of the front desk staff cannot just make me forget the unexpected delay.
Despite the huge area of the hotel you cannot use golf car or any other means of transportation. We were told that golf cars parked near the reception were dedicated only to the villas!!
Staff at the beach and pool bars against local guests and kids. They are often reluctant or to say the least informal and apprehensive
Apart from the night show the animation team are not to be seen except drinking or eating and winking to girls
The swimming pools aren't warm and the room furniture are worn out somehow
I'd définirent come Back doping to find Somers imrovement

  • Stayed: October 2012
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Thank AhmedAgaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilton_longbeach, Director of Operations at Hilton Hurghada Long Beach Resort, responded to this reviewResponded October 9, 2012

Dear Guest,

Thank you for taking the time to post your feedback on TripAdvisor.
Firstly, it is a pleasure to learn that your overall impression about the hotel is great. Many thanks for your excellent feedback about our friendly and attentive staff and the unpretentious service they provide.

We are glad that you were pleased with the food served in our restaurants and found every dish tasty. We are also delighted to hear that you enjoyed our wide beach and well maintained gardens so much, as well as your children had a good time in our Kids Club and Mini Disco.

On another note, I was concerned to learn about the delay in your check-in process, and we are truly sorry for any inconvenience this matter may have caused you. Kindly rest assured that I have forwarded your feedback to our Front Desk Manager for his immediate attention and necessary actions in order to prevent such issues from happening in the future.

I have also relayed your comments regarding our club cars and animation to the concerned Heads of Departments, and I would like to assure you that necessary corrective measures were immediately taken, where applicable.

I have read with concern your remark regarding treatment of different nationalities by some of our beach and pool bar staff. Please accept our sincere apologies for any inconvenience you may have encountered. I would like to assure you that in Hilton we treat all our guests equally.

Concerning your feedback about the furniture condition, I would like to let you know that we are following, on yearly basis, a hotel refurbishment program, which will bring our facilities in line with Hilton's new brand standards.

With regard to the temperature of the pool water, I would like to inform you that our swimming pools are heated during the winter season.

Once again, thank you for your time and review. We truly look forward to welcoming you back to our beautiful resort in the near future.

Sincerely,

Karim Helmy

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1,606 - 1,612 of 4,078 reviews

Reviewed September 30, 2012 via mobile

We already had been in this hotel five years ago. It seems that hotel lost something in the matter of higienics. They have to try harder if they want to stay in hotel business. Generally we was satisfied, but it is not same hotel and services. They have plenty of stuff but it seems they dont want t work. My suggestion for management to increase control function of stuff. There no need for restaurant and main poll bar stuff, they are great. Also garden stuff, and only one beach boy on main pool called Mustafa, he is very good worker. All in all i love this hotel, but i am afraid that they will lose many clients if they dont doing something to improve services.

  • Stayed: September 2012
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Thank Majelst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilton_longbeach, Director of Operations at Hilton Hurghada Long Beach Resort, responded to this reviewResponded October 2, 2012

Dear Guest,

Thank you for choosing to stay at our resort for the second time, and for taking the time to share your valuable feedback on the TripAdvisor website.

It is a great pleasure indeed to hear how much you love our hotel and that you were in general satisfied with your second stay with us. Many thanks for your excellent feedback about our restaurant, main pool bar, garden staff and our Beach Attendant, Mustafa. I will certainly share your compliments with our team members, who I know will all be delighted to receive them.

On another note, I was concerned to learn about your disappointment with some of our staff and services. We sincerely apologize for any inconvenience you may have encountered during your stay. I have shared your comments with my senior team for their immediate attention and necessary corrective measures, where applicable. Furthermore, I would like to assure you that our hotel follows the principles of hygiene guidelines in line with local and national hygiene regulations and receives inspection from local authority officials.

Thank you once again for your time and feedback. We truly hope to welcome you and your family back to our lovely resort in the very near future.

Sincerely,

Karim Helmy

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Reviewed September 29, 2012

Nice hotel right on the Red Sea.
The hotel has a main building and villas housing.
We lived in a villa right next to the beach, but away from the main building and the restaurant.
Perhaps, in the main building, it would be easier to live.
We had a double room. Medium sized room with a double bed. A TV. The bathroom has a bathtub. Exit the room to the terrace overlooking the sea. In the morning it was nice to sit out on the terrace.
On the beach was sometimes windy.
There is a heated swimming pool. But I do not like the smell of chlorine.
There is a pier. Next to the pier is a beautiful coral reef.
We went on boat trips. We loved it. The Red Sea is the most beautiful.
The hotel has a children's room. There is a game complex with a variety of machines. So my son did not miss.
The hotel area is very large, so it is best to have a room close to restaurants, beach and pool.

  • Stayed: April 2012, traveled with family
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1  Thank vesnyshka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilton_longbeach, Director of Operations at Hilton Hurghada Long Beach Resort, responded to this reviewResponded September 30, 2012

Dear Guest,

Thank you for taking the time to post your review on TripAdvisor.

It is a great pleasure indeed to note that your family spent such a great holiday with us. We are glad to hear that you enjoyed your mornings at your room terrace facing the sea, and your son was satisfied with the great variety of our children’s facilities – the Kids Club, playgrounds and toys.

I was also delighted to read your kind comments about our marina with the beautiful coral reefs and the sea trips you loved so much.

Thank you once more for such a detailed and constructive feedback about our facilities. We highly appreciate it and we look forward to welcoming you back to our lovely resort in the very near future.

Sincerely,

Karim Helmy

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Reviewed September 24, 2012

Great facilities, food, and staff! The rooms are spacious and clean, and the view is amazing whether u get sea view or pool view :) The beach is amazing and all excursions leave from the hotel's marina.

Room Tip: Go for the main building..
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  • Stayed: September 2012, traveled with friends
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Thank OmOmSplat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilton_longbeach, General Manager at Hilton Hurghada Long Beach Resort, responded to this reviewResponded September 29, 2012

Dear Guest,

Thank you for posting your review on the TripAdvisor website.

It is a great pleasure indeed to read that our facilities and services were up to your satisfaction and you spent such an amazing vacation with us. It is wonderful feedback such as yours that makes all efforts truly worthwhile.

Thank you once more for your time. We look forward to welcoming you back to our beautiful resort in the very near future.

Sincerely,

Kamel Ajami

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Reviewed September 23, 2012

As a father of 3, I must say that all 5 of us didn't have this much fun at a "hotel" not a resort or theme park .
The activities virtually never stop, for my pre-teens, my wife & I.
Pools all around the place, some heated, some next to Jacuzzi, some shallow, some deep, fantastic! Then there is the beach, simply beautiful, volley ball if you're a fan like me & don't real mind getting a little burnt in the sun playing for hours! The girls loved the children's dance lessons and we all really enjoyed the children's disco and hip hop nights arranged by a good animation team, we were prepared and brought our tennis racquets for few games on the tennis court, the gym was a good surprise, more than decently equipped, for a hotel, and the spa is a steal at the price it was offered (you can bargain a little here and it's worth it.)
Activities for the kids were abundant: Children’s club, activities club, competitions, dance day & night, the pool, the beach, and that got them to really use the snack bar at the beach: Hotdog, fries, shawerma and YES... Ice cream! They were very happy and they actually ate! A welcomed change I must say 
Open buffet breakfast and dinner (at 2 different restaurants,) typical Hilton stuff, nothing exquisite, and nothing to complain about, we basically knew what to expect.
One of the highlights was that complimentary dinner offered at the higher scale restaurant in one of the other buildings within the hotel compound, really something. We loved it.

Room Tip: Get a room in the main hotel building. Ask for a room with a view of BOTH the pools & the beach...
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  • Stayed: April 2012, traveled with family
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2  Thank EhabSerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilton_longbeach, General Manager at Hilton Hurghada Long Beach Resort, responded to this reviewResponded September 29, 2012

Dear Guest,

Thank you for your review on TripAdvisor.

We are delighted to hear that you, your wife and your children had such a great time at our resort and returned home with nice memories of the many activities and all the fun you had.

It is such a pleasure to read that you loved the variety of our pool landscape, the beauty of our beach, the energizing sports and dance activities facilitated by our animation team as well as our diverse recreation facilities.

We are also very glad to receive your positive comments about the food and beverage experience and that you enjoyed dining at our elegant Podium restaurant.

Thank you once again for your time and feedback. We truly hope to welcome you and your family back to our lovely resort in the very near future.

Sincerely,

Kamel Ajami

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Reviewed September 19, 2012

Our 7th time in Egypt our second in this hotel. Since our last stay in this hotel in 2007 we have found it has improved in many ways. Of all our stays in Egypt including the last one in this hotel we have not come across friendlier and welcoming staff. The hotel has also added a quite pool that does not allow children ( there are pleanty of family pools and the hotel is very family orientated but now caters for us older couples wanting a bit of quiet pool time). The hotel has extended since our last stay but has not increased the restaurant sizes so a bit of queing or good timing is involved. Our 1st week of 2 we think we were the only UK people there but the russian, poles and other were no trouble and the hotel has strict security so no drunks or loud noise. Great time, fantastic staff, we would go back.

Room Tip: rooms on the left side outer of the building are quietest overlooking the sea.
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  • Stayed: August 2012, traveled as a couple
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2  Thank wierdfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilton_longbeach, General Manager at Hilton Hurghada Long Beach Resort, responded to this reviewResponded September 29, 2012

Dear Guest,

Thank you for your feedback through this website.

We are pleased to hear that you had such a great time during your second visit to our resort. Thank you for your positive comments regarding the new facilities that we have added since your first stay. We are glad to hear that you enjoyed relaxing at our quiet pool and indeed, we constantly strive to meet the needs of all age groups and nationalities.

We were delighted to read your kind, encouraging words about our staff being the friendliest and most welcoming. I have shared your wonderful feedback with them and they truly appreciated it.

Once again, thank you for your time and your positive review. We look forward to welcoming you back to our lovely resort in the very near future.

Sincerely,

Kamel Ajami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2012

I had very nice vacation in July. Hotel has very nice rooms, the main building has the best position - close to beach and swimming pool, restaurants are in it. Hotel complex is very large so you have to walk. Food is was ok, international kitchen, during the day you have ice cream, French fries, hamburgers - not so tasty etc. and lines could be annoying. Complex is huge so you definitely need to walk a lot where ever you go, but this was ok for us. Beach is very long, not so exciting, it is kind of sandy but not really. There is one huge beautiful coral reef close to the shore, it is amazing, beautiful fishes, very colorful perfect for snorkeling. Overall I believe the best money quality ratio in Hurgada. Everything was as we expected, before trip we cheked videos of rooms and beach and that's it, no surprises. We really enjoyed it as a couple.

Room Tip: Main building, but not too close to reception because there is discotheque. Rooms which are in the m...
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  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
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Thank vesnakkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilton_longbeach, General Manager at Hilton Hurghada Long Beach Resort, responded to this reviewResponded September 29, 2012

Dear Guest,

Thank you for your review posted on TripAdvisor.

We are glad to hear that you spent such a nice holiday at our resort and enjoyed the rich marine life at our marina.

Once more, thank you for your time and feedback. We look forward to welcoming you back to our beautiful resort in the near future.

Sincerely,

Kamel Ajami

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Hurghada Long Beach Resort

Address: Sahl Hashish Road, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Hurghada
#29 Family Hotel in Hurghada
#46 Top resorts Hotel in Hurghada
#52 Romantic Hotel in Hurghada
#72 On the Beach Hotel in Hurghada
#76 Luxury Hotel in Hurghada
Price Range: $44 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Hurghada Long Beach Resort 4*
Number of rooms: 912
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Also Known As:
Hilton Hurghada Long Beach Hotel Hurghada
Hilton International Hurghada
Hilton Long Beach Hurghada
Hurghada Hilton

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