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“Great hotel .........amazing team”

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Mercure Hurghada Hotel
Ranked #20 of 221 Hotels in Hurghada
leicester
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great hotel .........amazing team”
Reviewed February 17, 2014 via mobile

I cannot say how good this hotel was. The hotel is spotless the rooms are so clean & comfy. The hotel has great facilities and the spa was great value and very relaxing. The pool area is lovely and the beach and house reef were like pictures in a holiday brochure. The shows every night are very entertaining and the indoor/ outdoor ampithetre was different but great fun as was the late night disco. Above all the staff are the fantastic they are so welcoming, friendly and treat eveyone as individuals. They do the job because they love it a genuinly want you to have a fantastic time. We also took tours to Cairo & Luxor and were impressed with how safe we were made to feel. A huge thank you to Marley and Chloe and the rest of the team for making our holiday Amazing, can't wait to return.

Stayed January 2014, traveled as a couple
Helpful?
3 Thank marie060606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atta E, General Manager at Mercure Hurghada Hotel, responded to this review, February 25, 2014
Dear Marie,

Many thanks for your kind choice to spent holidays in Mercure Hurghada, we are really happy that your vacation was amazing! Also we would like to thank you for clarifying that Hurghada, Luxor and Cairo are completely safe for all our respectable tourists.
We were delighted to know that you found our pool area, beach and reef like a nice pictures in a holiday brochure; was completely satisfied with hotel facilities, SPA center and evening entertainments. This is my pleasure to share your kind words with our employees and make huge thanks to Cloe, Marley, the rest of the team.
We do hope you will remember fantastic time in Mercure Hurghada and would ‎like to welcome you in the future!‎

Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,271 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
liverpool
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 17, 2014

We booked a two week stay at the Mercure Hurgada not knowing what to expect for a bargain price A.I. The staff are all really pleasant and helpful and rooms are are clean and well equipped with large flat screen tv,s and comfy beds, the food is good and the restaurant is kept clean even when busy,the pools, beach and garden areas are well kept.
We have been coming to Egypt for the last 10 years,2 or 3 times a year and would return to this hotel without any worries.

  • Stayed April 2013, traveled as a couple
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Helpful?
4 Thank Allan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atta E, General Manager at Mercure Hurghada Hotel, responded to this review, February 25, 2014
Dear our guest,

Thank you for choosing Mercure Hurghada for your vacation and for your positive review.
We are glad to know that you liked our hotel, nice beach and garden areas, enjoyed good food, found your room comfortable and equipped according to your needs.
Your kind decision to spend next vacation in Mercure Hurghada is our big honor and we
are looking forward to host you again in the nearest future.

Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Egypt
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 17, 2014

was my second time in Hurghada , first time in this resort felt like I haven't experience Hurghada before ., we stayed there for 3 nights , we felt so welcome . it's amazing ., we loved every second there. the rooms are so clean, modern and the beds are so comfy , our room was facing the sea which is awesome. staff are the best, the animation team were so friendly and helpful., the food was amazing. we had all inclusive., I didn't stop eating and drinking all day long., we loved it so much, they had a different kind of food every day, which satisfied everyone . everything we needed we found inside the resort such as beach, pool, sun, food, greens, drinks , fitness center, mini golf , squash , sauna and even more . Hurghada is really safe., I would seriously go back to this resort.,thank you so much to the reception guys who were always smiling and helpful ,thank you so much to the animation team we loved you guys., thank you for the chefs for all the delicious food., thank you to the housekeepers. thank you to everyone in this resort . you guys made our stay., you guys the best .

Room Tip: make sure your room is facing the beach.
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  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank 920M0hamed_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atta E, General Manager at Mercure Hurghada Hotel, responded to this review, February 25, 2014
Dear Mohamed,

First of all let us thank you for choosing Mercure hotel for your vacation in Hurghada, for your kind review and especial thanks for clarifying the situation in Hurghada – it’s really safe for our guests from all over the world.
This ‎is our pleasure to know that you had amazing holiday and loved every second in Mercure; I would like to share your kind words and thanks with our receptionists, chefs, housekeeping, animation team. Your pleasant rest is our main goal and we are very glad that our entire team made you days nice and memorable.
It will be our pleasure to host you once again soon.

Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lichfield, England, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 17, 2014

We booked this holiday last minute and expected to be a little disappointed as this was a Thomson 3T hotel and we are used to staying in 5T hotels. However, wow... we couldn't have been happier. The room was nice and kept spotlessly clean, the gardens immaculate, the staff are wonderful, the food very good and their animation team was the best I've experienced so far in Egypt. They have their own stables, gym, tennis courts and a small spa area.
What most impressed me was how helpful and friendly the staff are .... they are genuinely interested in you, how your holiday is going and any suggestions you may have.
No, it's not a five star hotel with those level of facilities but, it is a lovely, clean, safe and friendly hotel and definitely gives you a great holiday that is value for money. I would definitely go back!!

Room Tip: Sea view rooms are a little further away but do indeed have a great view.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank KateT779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atta E, General Manager at Mercure Hurghada Hotel, responded to this review, February 25, 2014
Dear Kate,

Thank you for your positive review and great opinion about Mercure Hurghada.
This is our pleasure to know that your liked nice room, noted immaculate garden and had nice time with the animation team. Your kind words and impression that you couldn't have been happier - our best reward, which will give us more energy to provide the best service to our respectable guests.
We hope you will keep many a lot of happy memories of your vacation in Mercure Hurghada and we would ‎love to welcome you in the future!‎

Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melksham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 17, 2014

Me and the wife went for two weeks as a honey moon. Perfect holiday in a safe and plesant location. The hotel is lovely and the staff from the waiters, animation team and room service are so friendly.
Plenty to do and eat and highly recomend you go
a little snap shot of our holiday https://vimeo.com/86448232

  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atta E, General Manager at Mercure Hurghada Hotel, responded to this review, November 14, 2014
Dear Neil,

Thank you for taking the time to share your feedback with our Tripadvisor’s readers and to recommend our establishment for all.

We are glad to know that you enjoyed your holidays and thank you for sharing a little memory of your stay.

We will be glad to welcome you again for another “perfect holiday”.

Atta EL DESSOUKY
General manager
MECURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 16, 2014

returned from Mercure Hurghada on Friday and cannot think of one bad thing to say. The hotel is spotless the rooms are stylish and modern and the beds are so comfy. The hotel has great facilities e.g. tennis courts, spa, mini golf. The beach and pool area is lovely. The shows on a night are very entertaining. Above all the staff are the best i have ever came across in any hotel they are so welcoming, friendly and do not treat you just as a number like in some hotels. Huge thank you to Marley and Cloe and the rest of the team for making our holiday so enjoyable :D.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jade019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atta E, General Manager at Mercure Hurghada Hotel, responded to this review, February 23, 2014
Dear our Guest,

First of all we would like to thank you for choosing Mercure Hotel for your holiday in Hurghada. This ‎is a pleasure for us to know that you like the design of the room, enjoyed the tennis courts, spa, mini golf and had a great stay in Mercure.
Especial thanks for your great opinion about our employees, your nice words will be delivered to all animators, who prepare daily entertainments and evening shows, particularly to Marley and Cloe.
We hope you have many happy memories of your vacation in Mercure Hurghada and we would ‎love to have the opportunity to welcome you in the future!‎

Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Al Iskandariyah, Egypt
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 16, 2014

Stayed for a few days and I really can't fault it. Very, very impressed with this Hotel. I'm not a huge beach lover but I fancied a few nice days in the sun away from the city (I live in Alexandria, Egypt but more on this later) and this place did not disappoint. I don't like to lie and sleep in the sun but this place just put me completely at ease and I felt relaxed and calm as soon as I stepped in to the reception. The room was beautiful and very clean with a lovely sea view. Beach looked amazing and the pool was inviting. I had all inclusive and the food was good quality with enough varied choice to satisfy everyone. The animation team were brill and put that extra shine on to the holiday. The staff on a whole were great and could all flip from Russian to English to French and Arabic without a second thought making all the guests feel welcome.
I would seriously recommend this hotel. Really can't fault the experience!

Extra note about Egypt - As mentioned earlier I am Welsh living in Alexandria. Egypt really is not as bad as the media is making out. I have been here since September and I have never once felt in danger or at risk and I live in the second major city. Egypt relies heavily on tourism and this bad press is really affecting the peoples lives. Tourism has dropped dramatically and people are struggling to get by. The country is in transformation and if this country is too recover it needs tourism to support it. Please do not be put off by what you are hearing. The cities are safe as long as you know where to go and Hurghada and Sharm are definitely ok. I went to the Pyramids a few months ago and there was only about 10 people there. Egypt has its problems but none of them are with foreigners. If you help to support them I guarantee they will bend over backwards to help you.

Room Tip: Sea view was absolutely beautiful.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Dazoldfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atta E, General Manager at Mercure Hurghada Hotel, responded to this review, February 23, 2014
Dear our Guest,

Many thanks for choosing Mercure Hurghada for your recent holidays. We are happy that you had a nice vacation and would like to thank you for taking the time to give very positive comments with kind recommendations of our Hotel, and also clarified the situation in Hurghada, which is completely safe for our respectable guests from all over the world!
We were delighted to know that you were satisfied with your room, enjoyed nice sea view and had really great time beside the pool and the sea on our lovely beach. This is our pleasant rewards that you have appreciated the good variety of tasty food, caring helpful staff and we would like to share your thanks with all our animation team, who made your holidays bright and shining!
We do hope you keep many nice memories of your time here and we would love to have the opportunity to welcome you again in the future.

Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hurghada Hotel

Property: Mercure Hurghada Hotel
Address: Safaga road km 12, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Hurghada
#4 Family Hotel in Hurghada
#14 On the Beach Hotel in Hurghada
#18 Luxury Hotel in Hurghada
#20 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hurghada Hotel 4*
Number of rooms: 312
Official Description (provided by the hotel):
Mercure Hurghada is the perfect holiday destination for people who want to do everything or nothing at all. Conveniently located just 10 minutes from the international airport, at the exclusive Hurghada beach resort, this exquisite venue offers guests the ultimate in pure luxury with a private, picture-perfect beach, elegant restaurants and incomparable service. ... more   less 
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Also Known As:
Mercure Hurghada Hotel Hurghada
Sofitel Hurghada
Accor Hurghada
Hurghada Sofitel

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