Have given a very good rating as average would be unfairly low. Good would be fairer.
We have just returned from a 10 day stay at the Mercure. All started off well and the greeting was warm, professional and slick. Once checked in, this was the first slight problem we encountered. We were staying as all-inclusive guests and got a reasonable deal for this and when we said we didn't want to wear the wrist bands, this seemed to send the reception staff into mild panics. Lots of questions and phone calls back and forth and almost a pleading with us to wear the bands. We were unwilling to be moved on it and would have walked away had someone from a back-office not eventually say it was ok not to wear the bands and the bands were duly attached to a rucksack! Oh the drama!
Escorted to our room and given a guided tour of the hotel and facilities and everything including times of restaurants, bars etc was all explained along the way. This was a very nice touch.
We were shown to our room and this was excellent! Dumped the bags and headed to the beach. All was looking good. Nice and quiet, not many people about but not a sunlounger to be had. All "reserved" with towels and scarves gaily draped round chairs and umbrellas! Not a good start. Then tried to get a bottle of water from the VERY surly and rude bar manager at the beach bar and this is NOT possible without paying approx £1.00 for a 250ml bottle which sells in the local shops for 0.20pence. Bargain... NOT! We were directed to a drinks dispenser at the end of the bar which dispensed juice and water and watched (horrified) as many of the other patrons proceeded to handle the dispensing nozzle with the unwashed hands and watched later as the bar man wiped the bar and proceeded to use the same cloth to wipe the drinks dispenser.
This decided us to take a trip to reception and inquire about bottled water to be told we had to pay for it and not even Super Inclusive customer were provided with bottled water. We indicated at that stage that we would go away and reconsider our position as water is not a luxury item and in the heat is pretty much a necessity.
Later that evening, on our way to dinner we decided to visit the bar and try the local spirits which came as part of the deal. Undrinkable (to our delicate British palates - the Russian patrons seemed to be coping very well with the local spirits however). This firmed up our minds... we were leaving! We didn't bother with dinner and went straight to reception and asked to see the manager. We spoke with Mr Mohammed Al Tahir who brought us for a drink to discuss the issues in the Super Inclusive bar and within five minutes everything was rectified to out total satisfaction.
The rest of our stay was very pleasurable and staff were very attentive and helpful. Mr Al Tahir spoke with us on numerous occasions throughout our stay, ensuring that we were happy and comfortable. The room cleaning staff were amazing and very efficient and made sure that we were happy with everything and were on hand if anything was needed at any stage.
One of our party was vegetarian and the food options were great (apart from the Fish night - both of us struggled to eat that night). We didn't partake in any of the entertainment or partake in any of the animation events. At times it was a little intrusive and loud and the hotel would have been better without ANY of it. Also, if you are concerned about animal welfare or animal rights, then the Mercure is probably not the place for you - donkey derbies with little care or attention about the size of the riders, horse riding on the beach, camel rides through the sun-loungers - Not good and somewhat annoying and concerning.
The Spa and trip sellers were annoying until they got the message that we were NOT interested.
What I would say of the hotel is that, like any decent hotel, if you have a problem, speak to the right people and they will do their utmost to sort the issue or problem. This certainly was the case with us and I would imagine this would be the case with anyone else. They certainly did not want us to leave and made sure that everything was sorted to our satisfaction to ensure we were happy and stayed.
If you get the hotel at the right price, then I would recommend it, but do not pay top dollar for it. Ultra All Inclusive is not worth the price (and you can upgrade when you get there, if you really want it).
- Official Description (provided by the hotel):
- Mercure Hurghada is the perfect holiday destination for people who want to do everything or nothing at all. Conveniently located just 10 minutes from the international airport, at the exclusive Hurghada beach resort, this exquisite venue offers guests the ultimate in pure luxury with a private, picture-perfect beach, elegant restaurants and incomparable service. ... more less
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- Also Known As:
- Mercure Hurghada Hotel Hurghada
- Sofitel Hurghada
- Accor Hurghada
- Hurghada Sofitel