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“Our short vacation in Mercure”

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Mercure Hurghada Hotel
Ranked #20 of 221 Hotels in Hurghada
Moscow, Russia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Our short vacation in Mercure”
Reviewed November 6, 2012

I and my friends decided to spend the small holiday in Hurghada. Chose this hotel almost without reflecting 'cause in 2009 there were very pleasant to us! This time we didn't regret at all that we have chosen it. It worths and everything is on high level! We would like to mehtion special tasty food at restaurant and entertainment program. The guys from animation won't let you feel sadness! They are playing great shows at the evening (esp. we liked Mamma Mia).
We express our sincere gratitude to all personnel of hotel, in particular, to Mr.Helmy and Sayed, Mr. Iliye, Mr. Hosni (he is very serious but very handsome man esp. when he smiles), to the chief-barman Hassan (this man is the best barman we ever saw) and to Anja Kalenkovskaya! All of them are very attentive to guests and try to make your rest unforgettable! Our special kindly thanks to the General Manager of this hotel Mr. Aladin! He is the magician! He pays attention and care to everybody who stays in this hotel! He takes part in the shows and leads the funny 5 minute tradition after all shows when all people rise and amicably dance Opa-opa and Nosa-nosa! It is very fervent! That makes us feel like we are all big family!
Thank you to all of you from our hearts once more! Please take care of yourself to bring us all unforgettable time staying in your hotel!
Much love and greetings from Moscow and Saint-Petersburg! From Gulya, Larissa and Irina!

  • Stayed November 2012, traveled with friends
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Helpful?
1 Thank Gulya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aladin S, General Manager at Mercure Hurghada Hotel, responded to this review, November 19, 2012
Dear Gulya, Larissa and Irina,

Thank you for choosing Mercure Hurghada again for spending your holidays. I really appreciate your taking the time to share your amiable experience with us. I am pleased to know that your stay was faultless and you appreciated the delicious food, entertainment program, attentive service and family atmosphere.
The animation team and I remember you very well; we did enjoy your presence and participation in the different events, and you are absolutely right Mamma Mia is one of my favorite shows as well; it’s full of energy and passion.
I will share your gratitude with the team as it helps us to keep up our motivation level and encourage us to continue providing our best service and the emotional experience that we are known of.
Once again, I would like to express my gratitude for your encouraging feedback and we do look forward to having the pleasure of serving you once again at your preferred hotel Mercure Hurghada.

Cordially,

Aladin Saleh
General Manager
Mercure Hotel
ACCOR BRAND: Sofitel, Novotel, Pullman, Ibis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,271 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Воронеж
1 review
Reviewed October 28, 2012

Hotel velikolepnyy.Stlko vechatleny much, words can not peredat.Obyazatelno'll go there once and it was in this hotel. Maintenance and service is very good, food is excellent. Animators do great. It was very sad when uzzhala. Not sorry that chose this hotel)

  • Stayed October 2012, traveled with family
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Helpful?
Thank Olesyaa685
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 14, 2012

Nothing has changed from the previous time.
Our “second” home was still there to welcome us …. as we had never left .
Not only the Red Sea, the sun, the hotel’s facilities, the clean premises, the variety of delicious food….. it’s the people who make the difference….. it’s the Mercure’s staff which made our vacations special for the third time!

It’s worth mentioning individually those who devoted time and their good mood to make our stay pleasant….. Starting with the general manager, Mr Aladin, who has a unique way to approach the guests and makes them feel comfortable.
The quest services manager, Mr Tayar, who daily reminded us that we belong to Mercure’s family. The leisure manager, Mr Hosni, for being everywhere in order to ensure the proper operation of hotel’s facilities as well as giving us a break from “reality”. Mr Mohamed Alrazik for his permanent presence at the restaurant. Olga and Sureyya , responsible for the quests relations, for keeping us pleasant company . Elia and the reception team for the excellent service .Shahen, Hassan, Hamdy, Ibrahim not only for their professional work but mainly for being our friends. The willing waiter, Ahmed Hassan, who took care of our convenience during breakfast . Dr Mena, for his friendly and polite way to examine…
Mr Ezz Ali , who took care of our relaxing stay in the pool .
The animation team: Marley (our brother), who is always active, polite, smiling …. “crazy” ZIggy , who kept us entertained all day long…. Polo , for his great dancing performance(!!)….
Mariam & Cloe for their cheerful presence…Yasser , who always stays in tune !

A great thanks to Mercure’s family . . .
Hope to be continued. . . . . . .

  • Stayed September 2012, traveled with friends
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Helpful?
3 Thank lia80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 12, 2012

It is very difficult to describe feelings. This is what I find challenging when I write a review about Mercure Hotel in Hurghada. We spent two weeks there in September, the third time we stay at the same hotel. For us taking a time off the world is important. And this is what we have discovered there. It is an oasis for relaxation. A place where management and staff do their absolute best to spoil and please us.

The hotel has facilities that would keep busy even the most active personalities. The private beach is outstanding with gold sand and easy access for children and adults, hosting all kinds of water sports. The pool is where it all happens, a place where you can enjoy games but also relax with a fresh juice or snack. They grounds provide a place for a walk in the greens but also mini golf and tennis. Spa massage sauna and gym facilities, give you a sense of luxury found in exclusive hotels. The variety of meals with different themes every day bring an excitement and anticipation. The very clean premises satisfy the most demanding.

But I will stress again that all the above are not what made our stay there outstanding. It is the people with their kind heart and smiles, with their will to serve and please, with their hospitable manner that have made this an experience worth sharing. I feed the profound need to praise them and mention just a few names. If you visit look out for them, because they will alter the way one perceives a great holiday!

- Mr Aladin Saleh, the general manager. The one person who is always out there, caring for its staff and taking care of his guests. The man whose professionalism has influenced the philosophy of the place. The man who made sure each and everyone of the guests felt truly special!
- Mr Mohamed El Tayar, guest services manager. He is behind almost everything. When you least expect him, you will see him smile and preparing a small surprise to make your stay exciting.
- Mr Mohamed Razik moving around restaurants and bars like a great master having everything in order, before the guests even realize they need it.
- Mr Mustafa Elsayed having the restaurant all set up, making sure that all guests enjoy their meals!
- Chef Sameh and his team for preparing us the most delicious mousaka ever!
- Mr Hamdy Ahmed for his unstoppable desire to have the bars serving guests without delay, the spotless and perfect service!
- Dr Mena Bakar who took care of me when I caught a cold!
- Our fantastic waiter Ahmed Hassan who made sure we had a great start of the day at breakfast!
- Mr Shazly Hassan for coordinating the house keeping team and having our rooms spotless!
- Mr Ezz Ali and chef Shamdy for making sure our stay in the pool would be relaxing and enjoyable and our stomachs would be full at all times.
- Mr Hosni Chabchoub, leisure manager, for making sure all facilities run to the highest standards!
- Elia, Ehab, Hossam, Taha Mustafa and the rest of the reception team, for their kind, professional manner!
- Olga and Sureyya at guest relations, for everything they have done to make this a memorable holiday and for being our close companions throughout our time there!
- All the staff working behind the scenes, HR Manager, Purchasing Manager, Engineering Manager and the others for making sure that this hotel has international standards!
- Dear Ibrahim, the great cashier, who keeps his modesty despite his great brains!
- Mr Hassan Shahin for his personal involvement in our entertainment and his cheerful personality (ok and the great cocktails!)
- Mr Shahen Riad, who made sure to keep us going all day with fantastic freddo coffee and fresh juice, but also for his effort to talk to us in Greek !!
- Sam and Ahmed at the bar who set our nights in the disco on fire!
- Yasser the DJ whose tunes kept us dancing all day long!
- The chief of animation coordinating a fantastic team with Polo (Yo Yo Yo), Maria (our belly dance partner in crime), Cloe (Cherie!) and the other boys and girls who went besides their duty to entertain us and kept us company like real friends! Ziggy (Kolasi) who had the energy of 10 and made sure that we were always smiling!
And a great special thanks to Marley (Kotkote) who is the prime example of Egyptian hospitality and culture and who shines always like the warm sun!

I am sure I have forgotten many so look out, if you chose to spend your holiday there, I am sure you will discover their beauty and greatness of their heart.

Overall I definitely recommend this place to anyone wishing to have a great memorable holiday!

Many thanks to All!!!

Maria

  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
4 Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilnius, Lithuania
Level Contributor
1 review
Reviewed October 8, 2012

We (two couples) have stayed in Mercure hotel in the end of september 2012.
It was the first time for us in Egypt. We have heard that hotels in Egypt are worse than in europe and the stars also are not the same as European level.
And here we were surprised by so beautiful places, cleanliness in rooms and in hotel areas.
There is deep assortiment of food at breakfast, lunch, and dinner. Maybe not everything is so delicious, but everybody can pick something from that big variety.
The beach is well groomed; pool also.
In the pool bar you can get drinks, ice cream and some snacks like french fries, hot dog.
There are so many activities through a day. Animation team organize pool games, gym, volleyball, donkey races, dances, disko, foam party, every evening shows.
It’s fun that animators are so energetic and friendly and inspired all hotel guests.
We enjoyed all employees of this hotel. They are polite, friendly and like good jokes. I think, it’s so important when you’re here 7, 10 or more days.
We didn’t want to leave on the last day and at the earliest opportunity we will come back to Mercure Hurghada hotel.
Respect for Marley, Marco Polo, Ziggy, barmen from the main bar and all other employees.

  • Stayed September 2012, traveled as a couple
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Helpful?
Thank Karolina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novi Sad, Serbia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 27, 2012

I have stayed in Mercure hotel with my family for a period of 04-14.09.2012.
It is a very beautiful hotel and everything’s nearby (the restaurant, sport courts, bars), whereas the most hotels in Hurghada you lose so much time walking from one place to another.
The rooms are spacious and functional, with all the necessities of a 4-star hotel. The lawns, gardens, palms and beach are regularly taken care of. There are plenty of parasols and deckchairs on the beach. The swimming part of the beach has a nice shallow entrance to the water (which is comfortably warm) to give you the maximum pleasure of swimming and snorkeling around a few coral reefs as well.
The food is extraordinary, diverse and delicious. Lunches and dinners are thematic and they change every day of the week. Don’t miss out on meat specialties cooked by Mr. Mahmud. His lamb is certainly one of the best I’ve ever tasted. The staff is very polite and they will try to satisfy you in every way.
The cleanliness is satisfactory, considering that the staff in all hotels in Egypt is male. A little “feminine touch” is missing for it to be perfect.
The Animation Team is something else. Unobtrusive, yet persistent to help you spend your vacation in a happy, active and interesting way. Marley, Ziggy, Marco Polo, Maria, Chloe, Ira, Anetta… They will help you fill your day at the beach with games, jokes, carnivals and interesting contests for all age groups, and make your vacation unforgettable. The evening programs held in the Amphitheater are handy works of these hardworking people, and they are not to be missed.
As every tourist, I was also concerned about the safety of me and my family. I can only say that I have never felt insecure or unsafe during my stay in Hurghada.
And now, a little criticism. I know that the shops in the hotel don’t have any direct connection with the management, but they cannot allow shop owners to be that rude with the prices. For example: a stomach medicine in any pharmacy in the city costs $2, while in hotel it is sold for $18??? It is the same story with the other items and not just in the pharmacy, but in the grocery shop and spicery as well. Bargaining is part of the Arabic culture on which we, Europeans, are not used to, but I think this is too much.
In any case, my family and I highly recommend Mercure hotel for a nice vacation.

  • Stayed September 2012, traveled with family
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Helpful?
6 Thank Atila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warszawa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 10, 2012

I was in Mercure Hotel 2 weeks ago. Really so nice place with amazing staff. The best in the hotel - animation team and the best of the best in this team brothers - Ziggy and Marley. They smile 24 hours, they joking with us all the time. We spend with them so nice holiday. Every they they have diffrent show but the best African Show, Mamma Mia, Fire show. That was our third time in Hurghada, but this time was really fantastic. All the hotel is perfect - so nice swimming pool, beautiful beach, and very good food in the restaurant.
Special thanks for general manager Mister Ala Eldin.

  • Stayed August 2012, traveled with friends
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Helpful?
3 Thank oranyboga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Hurghada Hotel

Property: Mercure Hurghada Hotel
Address: Safaga road km 12, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Hurghada
#4 Family Hotel in Hurghada
#14 On the Beach Hotel in Hurghada
#18 Luxury Hotel in Hurghada
#20 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hurghada Hotel 4*
Number of rooms: 312
Official Description (provided by the hotel):
Mercure Hurghada is the perfect holiday destination for people who want to do everything or nothing at all. Conveniently located just 10 minutes from the international airport, at the exclusive Hurghada beach resort, this exquisite venue offers guests the ultimate in pure luxury with a private, picture-perfect beach, elegant restaurants and incomparable service. ... more   less 
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Also Known As:
Mercure Hurghada Hotel Hurghada
Sofitel Hurghada
Accor Hurghada
Hurghada Sofitel

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