THe hotel looks great on the outside and the rooms are indeed huge but that's where the plus points end.
The place is plagued with mosquitoes and every night was spent hunting down all the mosquitoes in the room before going to bed.
The food in the central buffet area was not great - most of the dishes tasted the same and it looked more like a canteen than a restaurant. We got quite ill from eating the food and the rest of our holiday was pretty much ruined.
The so-called a la carte Italian restaurant serves a set menu, and not a la carte food, and it tastes mostly like the food from the central buffet.
Most ironically, the Italian didn't serve any wine or coffee. Unbelievable.
Customer service and trying to get repeat customers didn't seem to be high on their agenda.
Lots of staff sitting around not doing much...but cutlery, cups, plates, sugar and the basics were always in short supply.
The poolside snack bar served lasagne and rice but didn't allow plates as they said we would break them.
The pool towels were faded and stained, and so were the shower curtains in the bedrooms.
And if you're looking for entertainment, it's all in Russian...and so are most of the guests.
The list goes on.... Not a place we would ever go back to again. It was meant to be a relaxing all-inclusive holiday, but it was more stressful than any holiday I've ever experienced.
I was actually glad to be back at work at the end of it all!
- Official Description (provided by the hotel):
- Category: 4 stars Deluxe Check in: 14:00 Check out: 12:00 Location: in front of Golden 5 city main entrance. Amazing night life with surroundings of shops and cafes. Accommodation:U shape building surrounded by a large swimming pool. Total of 226 rooms: 198 Family Rooms (55 - 60 m2, 2+2 pers., 1 living room, bedroom, bathroom, balcony / terrace) 12 Junior Suites (45 m2, 2+1 pers., 1 living room, 1 bedroom, bathroom, balcony / terrace) 16 Standard Rooms (30 m2, 2 pers., 1 room, bathroom, balcony / terrace) All TV satellite (32 channels), split air conditioner, telephone, safe, coffee set, mini bar . Bathroom: bath, hair dryer, scale. Electricity - 220 V. Restaurants:" La Perla" Main restaurant 320 seats (non smoking) Cuisine: international open buffet Serving: Breakfast, lunch & dinner Italian A'La Carte restaurant Turkish A'La Carte restaurant Bars: "Lobby Cocktail Bar" 24 hours "La brassern" Pool Bar "Billiard Lounge Bar" "Mermaid" Beach Bar ... more less
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- Also Known As:
- Golden 5 Topaz Club Hotel Hurghada