Please make sure you read all of my review before making any judgements 30th Nov-7th Dec) We arrived at the hotel 2 hours later than expected due to our flight making an unexpected landing at Dubriovnik The hotel reception greeted us and instead of hanging around with bags in reception we were immediately escorted into the reception bar where we were provided with complimentary drinks. The next thing we knew our check in was complete and we were handed our room key.This we found a very nice touch and an excellent start to our holiday.
The room 1310 was in a fantastic spot over looking the beach, we did wonder why we had been given a twin room and not a double but that did not deter us or put us off as,the beds are amazingly comfortable and the room very quiet. There is none of the door slamming or furniture moving that can often be annoying in other hotels.
I have to give a special mention to Wael our room valet who works tirelessly every day for 12 hours per day and kept our room in tip top condition. He is a very pleasant guy and he really really keen to make sure you have everything in your room you need - he seems to take pride in making sure you have a good stay.
We went on an all inclusive package and have to say did not find any issues with the standard of drinks in the hote,.it did seem strange however that the hotels policy was that you had to pay for either ise cream or cappucino's,.not sure of the reason for this but seemed a little unneccesary.
The beach is lovely and the beach staff are wonderful - Ibrahim is the front man - remembering everyones names and greeting us every day he gives the hotel a friendly quality which makes you feel instantly at home.
Moustafah is the man - he cannot do enough for you - he smiles all the time and provides drinks constantly even though he has to keep running across the road all the time.I have to say that this kind of service was not just for us because we tipped ...he delivered a great service to everyone.Tips are clearly not his motivator.
Mina was his wing man and even though he was only around for part of our holiday he also was pleasant and had a great sense of humour - he went out of his way to ensure we were ok at several points of the day .....A great pair of guys who really stand out and give the hotel the 5 stars they derserve.
On the down side, however, we found the service in the outside bar area in the evenings very poor indeed - we often would be sat without a drink and even though my partner went to the inside ar he was told to go back and sit down ....but still no service. On one evening we sat waving at the waiter who looked across acknowledge he has seen us and then walked back inside !!!!! He did not come back out for another twently minutes ans then went and served another couple.I cannot make the excuse that they were busy as there was only two other couples say outside and then on the insdie another three couples - hardly rammed !!!! We tried to give then the benefit of the doubt several times as we like to be objective but it became very frustrating indeed - this is an area that has stopped us awarding a five star rating.
The other slight niggle was the snack service ....great menu ..great food .....advertised as being open until 5pm daily .???? Not so .....we went over at 4.30pm..the waiter took our order then we saw the chef come out of the chinese having a strop right in front of us he even threw our order back at the waiter who knew we had seen and looked very embarrased.- Now I know these guys work long hours and maybe would like to think thay could have a quiet hour but that carry on should not have been seen by us or indeed ever have happened as it made us uncomfortable.
We ate in the snack bar mainly due to the fact that the restuarant food is very average .....in most five star hotels there are a lot of diplays etc, seafood deocorations, fresh fruit in abundance but there is a lack of creativity about their food - not totally off putting but the word I would use is boring .....seen better elsewhere...sorry !!
In the restuarant ,however, we need to give great praise to Ahmed who served us coffee every day and also provided us with his exceptional service in the Italian ...which is well worth a visit ...great food ....now thats more like it guys !!
Overall a great hotel ...just a few small adjustments which would take it from a great to an excellent in our book
I beleive this is a fair judgement of an hotel that is not on the cheap side - if the corners are smoothed off it will make excellent value for money- A well done and big thank you to the guys we have mentioned as they really made our holiday complete
- Official Description (provided by the hotel):
- On entering this charming hotel in Sahl Hasheesh, you will immediately sense its special intimate atmosphere that makes you feel like being in your own florentine home. Each detail has been passionately chosen and each room deserves a visit. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Orbitz, Booking.com, Priceline, Hotels.com, Cheap Tickets, Hotwire and HotelQuickly so you can book your Premier Romance Boutique Hotel and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Romance Boutique Hotel Hurghada