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“Great place to wind down!”

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Premier Le Reve Hotel & Spa (Adults Only)
Ranked #1 of 222 Hotels in Hurghada
Certificate of Excellence
Reviewed December 16, 2012

All good things already written about this hotel are quite true and I think it is a fantastic place to wind down. Perhaps the only thing I would like to add are the extraordinary people who keep this place as it is. Be it Ali, Moustafa at the reception, Melad at the pool bar or magdhi at the security, or sinoda at the pharmacy, this hotel is great also because of their efforts. I had a great time conversing with them and go back rich with cherished memories of ur exchanges. - Adi

  • Stayed: December 2012, traveled solo
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1  Thank adisawant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLER, General Manager at Premier Le Reve Hotel & Spa (Adults Only), responded to this reviewResponded December 29, 2012

Dear Guests,
Thank you for highlighting out the personal service and friendliness of our staff . Those are very important aspects for us and the key to the success of our services and facilities.It was our pleasure to welcome you and we are looking forward to welcome you soon once more in our Premier Le Reve.
Best regards,

Hani Zariffa
Area General Manager
Premier Egypt Hotels Sahl Hasheesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,364 - 3,370 of 5,406 reviews

Reviewed December 16, 2012

The hotel is in the middle of nowhere, although building is going on nearby (no disturbance though) and there are no children, so this was a lovely, peaceful holiday. The hotel is extremely welcoming as you arrive although we were greeted with the dread words " we have upgraded your room". They had changed our booking from limited sea-view with balcony to ground floor with a view of 4 palm tree trunks! When I explained that I couldn't stay on the ground floor, they apologised and said they had no other rooms available that night but would find us another room the following morning And they did! Our new room, on the 2nd floor, was very spacious and had a lovely view of the sea. Everything about the hotel was very good, although some people did complain about the strength of the alcohol.
We loved going to the snack bar for lunch each day, where you get excellent food served by the waiter. The Buffet Restaurant also served beautifully cooked food each mealtime too. You get to visit the Italian, Chinese and Fish Restaurants during your holiday - had the best steak ever in the Italian!!!
What this hotel has over other 5* hotels is the staff and their service. Nothing is too much to ask of them - from the man who comes around the pool each day to clean your sunglasses (really) to the duty manager and department managers who are around all day asking if you are happy with your holiday.
I would recommend this hotel to anyone knowing they would have a great holiday too.

Room Tip: Our room, 1345, overlooked the empty lot next door and the balcony got the last of the afternoon sun...
  • Stayed: December 2012, traveled as a couple
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1  Thank MojoStaffordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLER, General Manager at Premier Le Reve Hotel & Spa (Adults Only), responded to this reviewResponded December 29, 2012

Dear Guests,
Thank you very much that you have taken some of your precious time to post this charming review on TripAdvisor. It is really a pleasure to read it and Thank you also for recommending our hotel, we highly appreciate this. On behalf of the entire team we look forward to your next visit in our hotel.
Best regards,

Hani Zariffa
Area General Manager
Premier Egypt Hotels Sahl Hasheesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2012

Booked this hotel via Thompson the flight out was excellent good cabin crew, reasonable amount of space albeit crammed in. The transfer time from the airport to the hotel is 45 minutes. On arrival you are greeted with cold flannels and welcomed personally by Mr Fouquet - Executive Duty Manager and other key members of the team. Check in was smooth however if you have upgraded to a deluxe room or suite check in should be via the Executive Lounge on an individual basis.

Welcome Meeting following day
Informative and provides you with what you need to know. Several trips available top 2 recommended by Thompson are Hurghada by night and VIP Cruise with an 80% chance of seeing dolphins. I elected for the VIP Cruise. The journey from the hotel to the boat is 60 minutes each way by bus so 2 hours travelling in the day. Boat was clean and well apportioned but it takes a further 1 hour to reach the first snorkelling location. This company are the only firm "apparently" to provide life jackets which was of great comfort re safety in deep ocean water. Accompanied by trained divers who are excellent. There was a glimpse of dolphins and others did see them swimming in their natural habitat but as 3 other large boats surround the site of their home each day it may not be long to they move on. Liked this company as they are opposed to dolphins being tanked for tourists in swimming pools, good safety and excellent staff this trip is only bookable via Thompson.

Premier Le Reve - Turquoise Restaurant
This is the main restaurant for breakfast, lunch and dinner. Food is excellent quality, offers variety and is buffet self service. Our waiter Siaed was excellent - nothing was too much trouble and was nothing short of first class.

Suggestions: chicken satay is repeated several times at lunch and dinner it would be nice to offer some variety eg chicken burgers or a sauce to add variety of taste.

You will not be disappointed there is something for everyone and Ibrahim food and beverage manager is outstanding in his management of his staff, service and quality of food offered.

Bella Restaurant
Food, service and ambience excellent.
Waiter service.
Obelisk white wine recommended.
This restaurant gets booked up very quickly - you are entitled to 1 visit per week for free.

My suggestion to the hotel would be that deluxe and suite guests should be allowed unlimited or a larger capped number of visits until a deluxe restaurant is provided for those who want to be away from the "masses" and have paid extra with the aim of achieving this.

Mandarin Chinese Restaurant
Fantastic but don't expect it to be like the golden emperor at home. However what is offered is cooked to perfection with high recommendation for beef dumplings (steamed). Service is again waiter based which creates a nicer ambience. Again it's popular so book early.

Room size
We upgraded to a deluxe room which entitled us to free use of the executive lounge and the sky pool on the 4th floor. The room was very nice and well proportioned cleaned well each day with a few nice surprises in terms of animal towel creations!

Guest Relations
I did not find their services very good. They never answered the phone when we tried to contact them meaning we always had to go down to reception and see them face to face, restaurant reservations were not made correctly and in terms of being a front line ambassador for this hotel they fell short. In fact mustafa on reception was probably more helpful.

Mr Fouquet
Outstanding executive duty manager who has been managing hotels since 1987. He does a daily walk about each day talking to all guests, dealing with any problems there and then. He runs the hotel like clock work and is a great asset to the Tropicana Group of hotels who is commanding yet personable. A true gentleman and the life blood of this location.

Ibrahim - Food and Beverage Manager
Works so hard and strives for perfection. A further credit to the hotel and group.

Hany - not part of the management team but deserves a mention. 10am he carry s a tray of bottled water to all guests, takes first drink order, goes back to the bar and makes up orders, comes back delivers orders with a smile and polite exchange, collects dirty glasses takes these back and washes them up. 11am out to guests with fresh fruit cocktails and spoons, takes next drink orders and the circle continues never did he not smile, never was he not polite, and never did he fail to give anything less than 110% customer service despite working in blistering heat, carrying heavy trays and working his socks off - he is one special boy.

Towel Centre
It is nice to exchange conversation but some members of the team do not know where to draw the line so if you dont want to be pestered keep the conversation short, polite and to the point. If you love to chat and don't want peace and quiet then chat away!

Saied - main restaurant what a man he is so well organised, takes his job seriously and works tirelessly to achieve your complete satisfaction he respects boundaries and never failed to make us smile.

Spa
Best to try and get a package. Remember to haggle and never pay brochure price. George and Rody work from 10am to 5pm each day and will organise this for you. Recommend king tut but if you dont like being walked on tell them before treatment. I do not recommend the hot stones.

Thompson Rep - Alex
Stuated on site at the hotel - have to say we saw more of mr Fouquet then Alex but perhaps he was doing meet and greets at the airport. Anyhow he was nice enough but not excellent in my opinion.

So the big question will we return?

We can not fault the hotel, facilities or service. The staff and management team were outstanding but no we will not return until there is more exclusivity for deluxe guests away from the masses.

You will not be disappointed with the premier le reve unless you want solitude and exclusivity.

  • Stayed: December 2012, traveled with friends
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6  Thank Travellerslogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLER, General Manager at Premier Le Reve Hotel & Spa (Adults Only), responded to this reviewResponded December 24, 2012

Dear guest.
Sincere greetings from Premier Le Reve.
First Of All Let Me Seize This opportunity To Thank You for Your Positive Feedback for Our Hotel & Especially for Mr. Fouquet & Mr. Ibrahim Who Are part of the team Doing Their Job based on the assignment given to them..
With Regards to Your Comment and suggestion concerning Deluxe restaurant, we delight to inform you gladly that we have a Project in process to open the Society Restaurant next year which will be an exclusive restaurant for the
Guests of the Deluxe & Suites in order to reach our full guest satisfaction. We appreciate your comments and have forwarded them to the concerned Department Heads.
Be sure that we do our best to increase the mentioned points to deliver even a better service in the future. We hope to welcome you soon again.
Best regards,
Hani Zariffa
Area General Manager
Premier Egypt Hotels Sahl Hasheesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2012

We stayed for one week in December. The weather was great a bit windy and if you go in December remember to take a long sleeve and long trousers. For men long trousers is obligatory in all restaurants in the evening. The staff were so friendly and accommodating nothing was too much trouble. The executive manager was very hands on and he greeted every guest on arrival and then every day he came round the pools and restaurants and spoke to every guest to ask if everything was ok. The other managers in his team were friendly and approachable. This is a Thomson hotel or TUI. Russian, German and British are the main holidaymakers that stay here. The Germans were friendly and we made a good few friends. Some of the Russians were a bit rude to the staff but most were chilled, friendly and we had some real laughs with. The food was absolutely lovely. The pool bar for lunch and have the chicken quasadillas. Delicious. The main help yourself restaurant was never over busy, the food was hot and fresh and provided enough selection for our week. More than a week might be a bit samey. The Chinese and Italian a la carte were great. The food was fresh and good quality. My other half had the best steak, he didn't even need a steak knife it was so succulent. Great relaxing week. Don't expect much entertainment in the evenings. We talked and made friends and had a couple of cracking evenings one of which I haven't laughed so much for a long long time. Great week lovely hotel, amazing staff and fantastic fellow holidaymakers

  • Stayed: December 2012
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1  Thank Ccotterell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLER, General Manager at Premier Le Reve Hotel & Spa (Adults Only), responded to this reviewResponded December 29, 2012

Dear Guests,
All our team would like to thank you for your review and your kind words about the service and the meals in our restaurants as well. We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon
Best regards,

Hani Zariffa
Area General Manager
Premier Egypt Hotels Sahl Hasheesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2012

stayed 19th november for a week.situated away from it all which makes it very relaxed for a chill.
beach is fantastic lots of beds and close to pool bar,beds for everyone around the pools.has a towel station by pool for you to get yours each day.rooms are of high standard. bottled water left in room each day so you can make a cup of tea or coffee when you want.bottled water in abundance all day so you will never get dehydrated in heat.you get three visits to al`acarte restaurant a week and you get waited on every lunch time in restaurant near pool bar so you are well pampered.buffet restaurant has lots of choice.all inclusive drinks 24hrs.the service you get from management and staff is 100% always doing there best to make your stay one to remember.the staff at the pool bar do a fantastic job your never without a drink and they service you at your sunbed aswell so you wont go dry.i had my birthday whilst there un be known to me i went for my meal and there was a card and cake waiting for me from management a very nice suprise to get.so i would like to thank the management and all 400 staff for making my stay very welcoming.i shall return in the future with no hesitation at all.

Room Tip: 1100 onwards are on ground floor on left looking out to sea very quiet
  • Stayed: November 2012, traveled as a couple
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3  Thank billh872
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLER, General Manager at Premier Le Reve Hotel & Spa (Adults Only), responded to this reviewResponded December 29, 2012

Dear Guests,
Thank you very much for your supportive review on TripAdvisor. We are happy that you have enjoyed your birthday celebration with us and it is nice to read that you was delighted about our birthday surprise in form of a card and cake. We wish to welcome you back again in the very near future.
Best regards,

Hani Zariffa
Area General Manager
Premier Egypt Hotels Sahl Hasheesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2012

Arriving at the Hotel I walked in and my first words were WOW it was so amazing. This is a fantastic place to spend a relaxing holiday as they really look after you so well. The furnishings are finished to a very high standard. I could not fault this Hotel at all. This review is a short one as I would be repeating what everyone else has said. It is simply the best and would like to say a BIG thank you to Mr Fouquet who is a lovely gentleman and all his staff for looking after my friend Jean and I. We had a wonderful time and miss you all. See you all next year.

Room Tip: 1441 lovely and quiet.
  • Stayed: November 2012, traveled with friends
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1  Thank orchard8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLER, General Manager at Premier Le Reve Hotel & Spa (Adults Only), responded to this reviewResponded December 30, 2012

Dear Guests,
Thank you very much for having taken the time to post your holiday review on TripAdvisor. It honors us that you rate us as the best. we would like to seize the opportunity to thank you once more for having been our guests.It was our pleasure to welcome you and we are looking forward to welcome you back next year.
Best regards,

Hani Zariffa
Area General Manager
Premier Egypt Hotels Sahl Hasheesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

And it was...perfection! All of the comments regarding how amazing and fantastic this hotel is are true. Without wishing to repeat what others have said, I just would like to add my slant to the reviews below.

Your arrival after the long flight is like no other hotel we have stayed in (6 trips to Egypt in 3 years). Greeted by Mr Fouquet, Executive Duty Manager and his team with hibiscus juice, cold flannels and swift easy check in and then told we had been upgraded to a superior room facing the pool and sea at no extra charge. A great start to what quickly became our most relaxing and enjoyable holiday ever.

Mr Fouquet is everywhere, daily he stopped and asked us how we were, and if we needed anything, fair to say we have never experienced this level of customer service anywhere else. It is hard to convey to anyone who hasn't been "Le Reve'd" just how this place can get to you, you quickly become a part of the hotel and relaxation follows. Part of this is down to the staff along with Mr Fouquet's style of management. How Mr Fouquet gets to knows about his guests is beyond me but he does.

Daniel who served us in the evenings at the Pool Bar was our first introduction to the customer service given, a big smile, back and fore our table with drinks we didn't even know we wanted until the first sip, it's fair to say our Daniel knows how to make a cocktail or two! He became a part of our night time ritual, drinks with Daniel then up to the Long Bar to listen to the cool tunes played by Damiain (aka as Adrian! Sorry couldn't resist!). This guy is good. He can belt out a song, play guitar or keyboards and interact with the audience with professionalism and charisma. I particularly enjoyed the themed evening 'Love Actually', a memory that will stay with me for a long time!

I have to mention too, Jodi, who is heading up the entertainment side of things for Thompson's. She is lovely, kept things low key, never pushy but great fun too. I believe she is planning to sing a christmas song with Damiain in a few weeks, wish I could be there to hear it! I also have to mention Alex, our rep from Thompson, he made me smile with his sense of humour and stories, enjoy Sharm, don't get dragged onto the slides with the kiddies!

Couldn't leave out the pool guys in the day time either, these guys work so hard, continually calling by with drinks, cleaning sunglasses and dishing out cold mint towels to spoil you even more. Hany, you are a legend in your lifetime and certainly here in Trip Advisor!
Nothing phased these wonderful people, the heat, hard work, they want to make you happy and they certainly do this every single day. Mr Fouquet told me on our first evening, first impressions are important and he is right, Le Reve is an oasis of perfection from the first step into their world to brushing away the tears of sadness when you set foot on the coach to leave. It truly will be our second home when we return next year. Thank you all!

  • Stayed: December 2012, traveled as a couple
    • Value
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3  Thank Dazeymay36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLER, General Manager at Premier Le Reve Hotel & Spa (Adults Only), responded to this reviewResponded December 30, 2012

Dear Guests,
The Premier Le Reve Team thanks you very much for these wonderful compliments.
We are very pleased that we could meet your expectations and proud of your comments! Thank you once more for having been our guests. On behalf of the entire team we look forward to your next visit in our hotel.
Best regards,

Hani Zariffa
Area General Manager
Premier Egypt Hotels Sahl Hasheesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Le Reve Hotel & Spa (Adults Only)

Address: Sahl Hasheesh | Hurghada, Hurghada 84521, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Hurghada
#1 On the Beach Hotel in Hurghada
#2 Romantic Hotel in Hurghada
#3 Family Hotel in Hurghada
#7 Business Hotel in Hurghada
Price Range: $154 - $336 (Based on Average Rates for a Standard Room)
Number of rooms: 372
Official Description (provided by the hotel):
Set in extensive landscaped grounds, this luxury hotel leads you from pool to beach to sea in one beautiful vista. With Sensimar Premier's unique Ultra All Inclusive standards, you can dine in one of seven different restaurants, enjoy a relaxing drink in numerous bars or swim and play in a choice of pools or on the private beach. Each evening entertainment is offered or spend some quality time in the hotel's spa facilities. This is affordable luxury in a superb Red Sea setting ... more   less 
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Also Known As:
Premier Le Reve Hotel And Spa
Premier Le Reve Hotel Hurghada

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