we stayed at this hotel for 11 nights with my grandson aged 11 at the start of November, we had a hic-up at the start as the room we were allocated only had two beds and a baby bed for my grandson, this problem took until the third day of our visit to get sorted and was only corrected when Mr Hassan the general manager got involved, it seems that no one else on reception is willing to make decisions or take responsability.
As stated in many other reviews the staff are very friendly and will do whatever they can to help, Due the the problems in other parts of Egypt the hotel was said to be only 25% occupied and as a result only one main restaurant was open. there are 18 pools but all except one were very cold and this one was over heated, though it was cooled down after a few days, there are 11 main water slides but until the last day of our stay only 5 were open.
In my opinion the only letdowns at this hotel are limited choice of alcoholic drinks and the quality of the food served and these points prevent me claiming that this is a 5 star hotel, I would suggest that people who claim it is have never stayed in a true 5 star, Overall I think our stay was very comfortable and good value for money but Thomsons should still consider altering its rating down to a 4 star
- Official Description (provided by the hotel):
- Iberotel Aquamarine Resort is made for those who want to spoil themselves with the prefect, relaxed, All inclusive luxurious five-star Egypt holiday. Located on the southern tip of Hurghada with its own unspoiled private beach, this impressive complex features seven restaurants. It boasts over 1,001 comfortable rooms equipped with all the latest facilities, services and amenities as well as the “Mercato” shopping complex and a conference centre for up to 1500 people. ... more less
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- Also Known As:
- Iberotel Aquamarine Hotel Hurghada