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“Exceeded expectations!” 5 of 5 bubbles
Review of Jaz Aquamarine

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Jaz Aquamarine
Ranked #33 of 229 Hotels in Hurghada
Tallinn, Estonia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Exceeded expectations!”
5 of 5 bubbles Reviewed December 4, 2011

We're couple of 37y and travelled with three kids, two 10y and one 2y old. The intention was to escape to the sun before long and cold winter and the trip took place from 26th of Nov to 3rd of Dec in 2011. Here are our comments:

Hotel in general

Locates some 20min buss ride from the Hurgada airport so relatively near but the air traffic does not disturb, it's rather cool to check the arriving planes with kids to kill the time. Hotel has been built just some years ago so everything looks and feels fresh. The design is quite modern with some arabic touch. Place is big and there's lot of room to walk around, find your own place to take sun or just hang out and for kids to find something to do. It's five years we were in Egypt and stayed at Hilton Long Beach back then. Although a great hotel too, it felt like stone age compared to Aquamarine.

Staff

Really hard to tell if they were sincerely friendly or trained to by but if latter, then the trainers did a great job. You were greeted at every possible moment and small chat and jokes were part of the daily routine with staff members. Nevertheless, if you did not felt like talking, everyone moved along quickly. Sales reps who were dealing additional services like trips, massages and stuff, were rather having a friendly chat than selling hard. With kids you'll have a "special treatment" in a very best meaning as Egyptians (Arabs in general) adore children and especially blonde with blue eyes like our youngest. Staff was incredibly helpful and considering: e.g. if you looked at least a little bit troubled carrying your food in the restaurant, they ran for help to carry your plate or coffee to your table. They watered the grass every evening and there was always a gardener on particular site to turn it off when they saw you approaching. A little but special thing we noticed was that as they were driving little transportation vehicles in the dark, they turned off the main lights when they passed you not to blind you. Everyone spoke english quite well but it seemed to be that their language skill was near perfect only at the area of their expertise. E.g. sales reps at the beach had a totally fluent conversation about your origin and the service they were offering but faced troubles to explain, what are the lights on the sea. Some times we felt they're much more fluent in Russian than in English. We also heard them talking good German so these would be the languages you would be totally ok with at Aquamarine.

Room

Our travel agent find it difficult to accommodate us to the family room that had one large bed and sofas that can be turned into beds. At the pictures the sofas looked quite uncomfortable so we asked for other options. As hotel was a bit resistant to allow 5 persons to the family room, they offered us two superior sea view rooms instead of one family room. It was a great decision to act upon their advice! We got two great rooms, that in total costed less than one family room. Together with trips and AI-treatment we paid around EUR 2800 for the whole one week trip for five. And our two 10y old got their OWN room for the week for the first time in their vacation history. The rooms were very tasty featuring almost nordic design and nice textiles. There was no bath but the bathroom was big. Bed was huge - found it hard to find my wife there :). Sea view was a real sea view that meant some 50m to the beach and 70 m to the sea. We had rooms at the second floor and that gave a nice view over a beach house between the hotel and the sea. Second floor was a bit uncomfortable for carrying a pram up and down but it was a minor distress. The rooms were farest from the main building but this 3-4 min walk was essential to have the necessary excercise with all that food! As it was away from the animation activities at the pool area, it was a very quiet part of the resort both during day and night. We spotted some small ants in our bathroom but none in kids room. Did not bother us but when packing, we checked not to take too many of them back home :) Rooms were cleaned daily with surprise animals made of towels, bed covers and other handy materials. These were great especially for kids who always ran to check what animal they got. The cleaning personnel was very kind and professional so the rooms were tidy and they had endless fantasies for creating these creatures on your bed. With some fresh flowers once in a while during the stay.

Tips

In Egypt it is usual that every little move will be awarded with a tip. The regular tip is one dollar, one euro or five Egyptian pounds. At Aquamarine staff has been obviously told that asking for the tip is the eleventh sin at least! During our stay no-one asked for a tip but many extra efforts were made to earn one. So it is actually up to you if you reward extra effort or not. We left cleaning personnel a dollar daily, and also a guy who showed us our rooms and baggage carrier were awarded with a buck. At a la carte we left 20 Egyptian pounds that our waiter took a great care to hide so that supervisor would not see he was tipped. Taking all this into account, this is not the place were you have to constantly consider if you should tip or not. There were also some funny attempts like at the buffe dinner where waiter has reserved a table next to the window with his own sweater and kindly guided us to that table. He afterward asked if we liked the table and if we would like to sit there also the next evening. So probably, if we would have gone back, that would have been counted as an extra effort to be worthwhile the tip. But even then no direct suggestion for a tip was made. And that is of course totally different to the usual situation outside the resort in Egypt.

Food and drinks

All inclusive package means that you can eat yourself to death. There was one main restaurant for the breakfast, lunch and dinner, a Four Corners restaurant that served Mediterranean, Italian, Oriental and Asian food and four a la carte restaurants (Italian, Lebanese, Asian and Seafood). These were extra but 5 euro per person was not much. While main buffet restaurants were quite busy (but not in any means crowded or handful), a la carte restaurants were quiet places to have dinner couple of times during the week stay. The food quality was good and the variety was big enough. Indeed, the buffet dishes and also the a la carte were not match to great European restaurants, but it was very good quality taking into account that chef had thousands of guests to feed. Main restaurant featured an Arabic corner with local dishes that I personally found interesting and enjoyed most of the times there.

Since we last time enjoyed AI in Egypt there has been a considerable improvement in drinks quality and also the way these are served. You can get everything from rum cola to mojito. And they are super fast with preparing a mojito in 20 sec! Ok, again, it is not quite the same as in some European bar, but totally OK!!! Wine was ok too compared to last time it was un-drinkable. Beer was great. BArs and lounges had a great atmosphere with waiters going back and forth with taking orders and serving drinks. La Perla bar at the pool area and Paradiso at the beach provided a sweet escape from the sun. Even there drinks were served in very decent plastic cups, totally superior to these sandbrushed, barely washed things at Hilton five years ago.

Kids

We took a great effort to find a hotel that is suitable for traveling with three kids. Tripadvisor was a great resource! So we knew what to expect and we got what was promised. For 10y olds the water park was a bless. The construction was solid and safe, there were one to two assistants at every level of the water slides and three down at the pool. They took a great care of children with occasional jokes. There were numerous pools for children starting from 30cm. The roofs on top of the pools avoided direct sunlight. At first couple of days some of the small children pools were not heated but eventually they were. At the beach the sand is quite hard but our 2y old did not mind. We found a good place to hang around the volleyball field where there was softer sand. Our 10y olds enjoyed the rest of the pools that did not offer too many gizmos but had not too much chloride as far as one can understand. The water quality was checked daily. Maybe it would be good to have one pool with sea water as at some resorts. There was a vast variety of food available so every kid should find something to eat. As far as the entertainment is concerned, animators were on the move constantly but there were not too much programme or 10y old girls. Nevertheless, there was a kids disco every night and a show programme for kids starting at 9pm at the theatre. So maybe some programme for early teenagers would be something they could consider.

Garden

Taking into account that these resorts have been built into the desert, the gardeners are the real magicians at Aquamarine. We did not saw a tried out plant in a week! And they constantly planted more! Bushes and other planst were blooming although it was winter time and it generated a very warm and nice atmosphere at the pool area. Grass surface reached the beach and it was flawless too.Great job!

Sea

At the time we were there the sea was quite cold. And that is why we maybe did not consider this at all important but you have to walk some 100 m in the sea before you get into considerable debth at Aquamarine beach. On the other hand this is a bliss for small kids as all this 100 m is covered with 20cm water and thus serious problems are not possible if kids are geared up and with sufficient supervision. They could play there for hours!

We enjoyed the sea while snorkling so we were all right but it would have been a bit troublesome to walk all the way to get your hips wet every day. Although we wouldn't mind it too much as it is also the case at home, with Gulf of Finland.

In total, it was the best trip to Egypt out of our 4 trips there and we believe that we managed to find the best hotel at the moment at Egypt resorts!

  • Stayed November 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
19 Thank Endrik R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,271 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (719)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
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English first
Luxembourg City, Luxembourg
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 22, 2011

Best hotel We've ever been in.The hotel is very very beautiful,clean.staf is very friendly.Spacius clean rooms.everything was great..We will come back

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank lenka g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed November 13, 2011

Lovely, real 5* hotel.
Spacious, clean rooms, beautiful pools and truly lovely staff.
The only problems were the food (quite boring and bland but I think this is down to Egyptian food not being our thing rather than the hotel) and the fact that the receptionist refused to change our room (our room was at the very end of the hotel and it took us 15 mins to walk to the main restaurant area and even though the hotel was not fully booked we were told we could not get a room that is closer to the main lobby).
But overall an amazing Egyptian experience!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Anna Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed November 9, 2011

This Hotel is not for egyptian people as the staff deal better with the tourists , No free water inside the rooms like any five stars hotel .. so if you want to drink you must wake to the reciption to take a glass of water and after midnight it is unavailable . the food quality in the main resturant "TOPAZ" is not good , the oriantal resturant was great. The Staff in restuarants was so friendly and helpfull.

The rooms cards stop working suddunly so you must walk to the reciption to take another one.

The checkout day was horrible , although they dal with us to take the bags at 1PM they canceled all room cards at 12.00 PM so we couldn't get into the rooms and when we called the staff they said please come to reciption to take a new room card so I went there with my small kid and he was wet from the pool and get the card from the horrible staff.

and then they take the bags and put them in the bag store so you go there and search for your bags. Horrible.

Really Horrible and I will never go back again

Mohamed Ahmed Ghazal
01000874727

  • Stayed November 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Mohammed G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallinn, Estonia
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed November 8, 2011

A very very good place. Clean and rooms are spacious. Hotel area is huge, a lot of pools and kids pool has roof on the top, what is very very good.

Food was good and they offered very good cocktails all day long. There were people from all countries, from France, UK, Scandinavian countries, from Russia of course, Germany etc.

One thing what might be better is restaurant service. They wanted to clean tables too fast, we really had to protect our food:)))

I personally liked blue 3 floor high water slide very much and I am not 12 anymore:)

One more thing what makes me sad every time time is when I see that how much people pay for the taxi. If you want to go to the center of Hurghada then taxi drivers ask 100LE - 50USD and this is absurd!!! Hones price for this 25km is 20LE and 25LE is okay also but definitely not more. Local bus is 2LE per person:)

Room Tip: Ask some room what windows are inside the yard.
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  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank GianfrancoFerre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kontich, Belgium
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 8, 2011

We chose this hotel because of the waterslides and weren't disappointed. There are slides for every age. Small ones for really little children, something in between for 5 to 6 year olds and then a lot for children and adultsover 1,20m. Around the polls however it was dangerous because of the slippery floor.
The food wasn't very good. They have 4 a la carte restaurants , but only 30 persons can eat there, not enough for a hotel of 1800 rooms!!We ate at the fish restaurant. Great food, great service! unfortunately we couldn't eat at the other restaurants because of the lack of space.
The hotel was very clean, we had a room next to the beach and the waterslides. Very spacious! A big bathroom with a great shower, a big closet and a bed from 2,40m! Large Tv.
Wifi unfortunately not by the week but by the hour.
If they give better food, it would be a real 5star hotel, now I would say 4

  • Stayed November 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank brittagianni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed November 7, 2011

Having spent a wonderful week on the Commordore on the River Nile, we were really looking foward to a relaxing all inclusive week at the Aquamarine, Hurghada - however two days in, two of our party went down with dreadful diarrohea and the other two followed up a day later.
You couldn't fault the room and outside cleaners and they worked and worked, nor could you blame the Bar staff who were friendly and constantly on the go making sure you were ok.
The trouble lay with the All Inc restaurants, that being 'Topaz' and 'Four Corners'.
On the first night we complained to one of the managers that the food was cold or tepid. On the second night we complained to the same person, who wasn't interested. None of us were able to eat a full meal on the second night because it all looked inedible and to reiterate, it was all cold when it should have been piping hot.
We complained to the Travel Rep, again, not particuarly interested. Even when we complained to said Rep he was very reluctant to submit a report and when he did there was no follow up.
We are now in the process of trying to get a partial refund as, of the seven days, 6 were spent sitting in chairs by the beach bar toilet.
And we weren't the only ones!
Wouldn't recommend if this was the last place on earth.

Room Tip: Our room was fine, overlooking the pool areas. No noise. I understand that the rooms with a sea view...
See more room tips
  • Stayed October 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
8 Thank Bub B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jaz Aquamarine

Property: Jaz Aquamarine
Address: South Sahl Hashish Road | Magawish District, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Hurghada
#18 Spa Hotel in Hurghada
#24 On the Beach Hotel in Hurghada
#30 Luxury Hotel in Hurghada
#41 Family Hotel in Hurghada
#49 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — Jaz Aquamarine 5*
Number of rooms: 1001
Official Description (provided by the hotel):
Iberotel Aquamarine Resort is made for those who want to spoil themselves with the prefect, relaxed, All inclusive luxurious five-star Egypt holiday. Located on the southern tip of Hurghada with its own unspoiled private beach, this impressive complex features seven restaurants. It boasts over 1,001 comfortable rooms equipped with all the latest facilities, services and amenities as well as the “Mercato” shopping complex and a conference centre for up to 1500 people. ... more   less 
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Also Known As:
Iberotel Aquamarine Hotel Hurghada

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