ok well let me just start with this was our first trip to Egypt and didn't know what to expect Thomas cook airlines asked everyone for correct change on the flight and we used all we had then when we got to airport you have to pay for a visa that we didn't know and it was £13pp correct money only as no change given well we only had a £20 note and a £10 note because Thomas cook had taken all the change which I think they do on purpose. So it cost us £30 to get out two visas not a good start. We then followed everyone outside to find our transfer to hotel nobody knew where me and my partner should go and we got sent back and forth quite a few times which was a little scary at times, we then got on our coach and man stood blocking steps with his hand out demanding cash to get on, we didn't have any change and he started to get mad until an English couple said we come every year you don't have to give him anything and moved him out of way, these are things I think you should know before you travel.
Anyway we drove to our hotel and the long drive to it looks well pretty flowers and carvings etc. we got inside and was greeted with a warm welcome and seated in the beautiful lobby and given a drink till we got checked in, we then got shown to our room and bags would be brought in a while our room was right above outdoor stage where animation team do there thing everyday not that we were that bothered just shut doors if we didn't want to listen to it. This is a five star hotel and I expected the rooms to be a lot better than they were the shower above the bath was rusty the grout needed re doing big chunky TV on top of dresser tea making tray no where near a plug etc. I think the rooms are tired and desperately need updating don't get me wrong they were clean just old fashioned which is a shame as when you look round the rest of the hotel inside and out you get the wow factor and defiantly looks 5 star. The food was fantastic always well presented plenty of choice for everyone's taste catered for. Then we get to the staff all I can say is what amazing people they are they cant do enough for you and are a credit to the hotel the guys behind the pool bar near the beach were a pleasure to know for a week sheriff is a great guy and was always trying to learn new phrases. The entertainment is a real disappointment the animation team would be best suited working with the under 5 year olds kids club we found it childish insulting and like I say we were so disappointed after a nice meal would of been nice to sit outside and watch a live band or even listen to music ANYTHING BUT THEM to be honest they were painful and we spent quite a few evenings in our room watching TV with some cans of larger we had to buy from bar. We paid for all inclusive and feel that all inclusive should be just that but you have to pay extra for too many things you can upgrade your wristband for $10pp per night which gets you a fruit basket in your room everyday and 30 mins free Wi-Fi every day in lobby and drinks after 11pm we felt we had paid enough already and Wi-Fi should be included in this day and age. So after all this the question I always ask is would you go there again and the answer to that is without a doubt YES we had a fantastic time and the staff put up with all the rude Russians and Germans and believe me they were flipping rude and yet they still go about there jobs with smiles on there faces so well done guys x And last but not least the beach is beautiful clean and shallow sea with pretty corals and amazing colourful fish so take your snorkelling things as the shop in the hotel is expensive and we got charged way to much for the few things we bought the guy who calls himself Dave tells you one price and charges you another don't be fooled by his over friendliness. The manager of the hotel is a lovely guy who was always seen round about and was a helpful friendly chap
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Travelocity, Orbitz, Priceline, Expedia, Hotwire, Evoline ltd and HotelQuickly so you can book your Old Palace Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Old Palace Hotel Hurghada