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“Winter sun relaxation - recommended” 5 of 5 bubbles
Review of Old Palace Resort

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Old Palace Resort
Ranked #47 of 229 Hotels in Hurghada
London, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Winter sun relaxation - recommended”
5 of 5 bubbles Reviewed March 11, 2014

Hubby and I have just had a week of total relaxation to recharge our batteries in a hotel that is certainly clean, friendly and wants to please its guests.
Reception check in is smooth and quick with a welcome drink.
Transfer to room with bags is again a friendly transition
We had been upgraded to a sea view junior suite - very pleasing
Room topped up with 2 litre bottle water for free each day - mini fridge available
Complimentary bathroom toiletries - shower gel, shampoo and moisturiser topped up daily too
Large LG TV with 3 film channels and 3 news channels all in English
Main pool unheated but smaller heated pool if you wish and you can always dip safely in the sea as a life guard stationed
Good variety of buffet breakfast, lunch and dinner with snacks in pool bar and lobby at designated times with afternoon ice cream - staff will try and address all requests politely made
Al inclusive drinks were all local soft and spirits - international available at a charge
The staff are keen to please and would be unfair to single anyone out from housekeeping to waiters to animation - did notice some guests tipped as they went along but we tipped certain staff at the end of our stay
Animation team did present a daily programme of exercise, games, dancing or evening entertainment - lobby, pool bar or down stairs disco. Not intrusive.
Sellers did circulate daily to advertise the spa and water sports but a firm friendly no meant you did not get a repeated hard sell.
Interesting thunderstorm with some areas of flooding - next day no signs of its effects and tidy up by whole of staff meant holiday stay not marred
Agree some areas of decor require an update / attention to detail but cleanliness cannot be faulted
Walk or electric car or cycle along bay promenade shows you still an area of potential growth. Shops and water sports / excursions available along the promenade
We enjoyed the winter sun relaxation and would recommend a stay with this hotel and its team
A big thank you!

Room Tip: We were lucky with an upgrade - these are available at a small daily charge. Suggest you chat to the...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 26ef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, March 13, 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,325 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
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  • Czech first
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  • English first
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English first
Hurghada, Egypt
1 review
4 of 5 bubbles Reviewed March 10, 2014

People at the top of sophistication and ethics in dealing with guests either inside the restaurant or at the reception
.Mr. Shreif and Mr. Hassan are a very honorable faces
I was happy to spent for this conference in the old palace hotel and, of course, if I had the
opportunity to spend a vacation i would not hesitate to choose the old palace again
.Really thanks for everybody there

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marymikhail39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, March 28, 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

my wife &i havejust returned from a10 holiday. everything about the hotel is excellentr staff from the gardiners to management are always polite &helpfull
foodwas always excellent &varied
to sum up do not hesitate BOOK IT NOW youwont regret it

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chuffed2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, March 28, 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bishops Stortford, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 6, 2014

We stayed here from 12 to 19 Feb, having made a late booking and reading some excellent reviews, and had a lovely week here. The place is well-appointed and spotless, but what really makes it such a great place to stay is the unfailing courtesy and efficiency of the staff. All of them - Hassan on the beach, the other Hassan and his restaurant team, the chefs, room cleaners, front desk staff and the management - really can't do enough for you.
Food is very good, enough choice at every mealtime not to get fed up with it, and the chefs will knock up simple egg and pasta dishes to your requirements.
It's not all perfect. The basement 'disco' needs a thorough refurb and our bathroom was a little tired. Also, wi-fi should be a lot cheaper, if not free in public areas, in a hotel of this standard in this day and age. However, these were very minor niggles compared to the many big plusses.
Would recommend!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Elly104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, March 10, 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We highly appreciate decent compliments and your comments, which will help us to maintain, recover and further improve the quality of our services.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 5, 2014

My wife and I recently returned from a weeks stay at Old Palace Resort. We met up with our daughter who lives in Cairo for a break from a wet and windy England. On arrival we were given the option of two rooms; one with sea view and one with pool/garden view which was near our daughters room. We chose the one with sea view in the main block. We found the A/C would not go below 25c and next morning asked if the system was working correctly. The Front Office Manager explained that that part of the hotel's A/C was controlled centrally and as it was winter that was how it was set. However he immediatley offer to move us to a room similar to the one we were shown on arrival so we packed and the porter moved our cases. The room was on the first floor and had a sea view (just) the double bed we wanted and A/C we could control, PERFECT.
Food was excellent with lots of choice. The staff couldn't have been more helpful and everywhere was kept clean and tidy.
The only slight downsides are that the hotel is situated with other hotels and is away from the town so apart from strolls along the "prom" it is hard to explore without arranging trips. You do need to be firm if you don't want to take up the offers from snorkling. windsurfing, massage salesmen. Overall we had a relaxing, comfortable, peaceful stay with wall to wall sunshine which is just what we needed.

Room Tip: The chalets are more up to date and have fully controlable air conditioning.
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DavidS4773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, March 10, 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mit Ghamr, Egypt
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 3, 2014

Friendly and helpful staff. I am impressed with their courteous treatment of their guests. Good food and service. Outstanding SPA. Very nice swimming pool. If you like to be in a nice quite place, then this is the hotel to be in. Old palace i can say it's excellent.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mostafahataba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, March 10, 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mit Ghamr, Egypt
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 3, 2014

Friendly and helpful staff. I am impressed with their courteous treatment of their guests. Good food and service. Outstanding SPA. Very nice swimming pool. If you like to be in a nice quite place, then this is the hotel to be in. Old palace i can say it's excellent.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mostafahataba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, March 10, 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Old Palace Resort

Property: Old Palace Resort
Address: Sahl Hasheesh | Red Sea, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Hurghada
#5 Romantic Hotel in Hurghada
#25 Top resorts Hotel in Hurghada
#37 On the Beach Hotel in Hurghada
#43 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Old Palace Resort 4*
Number of rooms: 292
Reservation Options:
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Also Known As:
Old Palace Hotel Hurghada

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