We will start with a Great Hotel, Fantastic location and probably the best staff you will ever meet.
We stayed for 2 weeks at the end of July. Shal Haseesh is an area designed and developed just for tourism and is the cleanest and safest area of Egypt we have visited, previously been to 3 other areas of this country.
The hotel is about 20 minute transfer from Hurghada Airport, you get to drive through Hurghada and then into the impressive Shal Haseesh area. You drive through a few security checkpoints, which makes this area safe and on new roads. This is one of the cleanest areas of a foreign country we have visisted. The hotel is very impressive when you drive up and has a stunning reception area. The check in was quick and we had previously e-mailed the hotel, Sherif the Front of Desk manager, we were given a complimentry upgrade. Within 5 minutes we were in our room. During our stay Sheirf did come and see us to make sure everything was Ok and if we needed anything. The hotel is approx 80% Russian, 19% other Europeans and we were the only English family, do not let this put you off. We were given preferential treatment by the staff, they love the English. We had the pleasure of meeting the Hotel General Manger, Khaled and speaking to him daily. He is always visable around the hotel and wants to talk to guests, he has a passion for this hotel and wants to improve it. He wants more English to book. He invited us to a Gala dinner in the Italian restaurant and spoke to us at length at this event.
My wife and 17 year daughter stayed in a Chalet room. Nicely decorated, very clean, large seating area with 42" TV, plenty of English channels, we had a great view of the quiet pool, which was excellent. The rooms were cleaned daily and never had any room to complain, the room boy did a great job. Fridge filled with a larger bottle of water daily, coffee making facility and iron in the room.
The hotel has 2 pools, the large olympic sized pool next to the beach and the quiet pool next to the restaurant. Both have their own bars and no probelms getting a drink. We spent all our time by the quiet pool. Always beds available, no loud music and no screaming kids. A special mention to Eslam, the barman by this pool, a true gentleman. He always ensured we had drinks, brought us water in an ice bucket and enjoyed our conversations. Hope you enjoyed your holiday with your family in the Mansoura.
This hotel actually has a sandy beach, 50 yard walk from pool. The beach is very nice and as always the Red Sea a cooling alternative to the pool. Beds always available. The beach is on a promenade, which is a lovely walk.
The food is good compared to other Egypt hotels. Breakfast is the normal fare, the egg man was a great laugh. The staff in the restaurant are fantastic, wanted to name a couple but they did not want me to as they work as a team and want to be acknowledged as a team, so thank you to you all. We were invited to the Italian by Khaled (general manger) food was excellent in here.
We spent most evenings in the lobby bar, great service, air conditioned and great drinks. Another mention to the team in their, never without a drink, even if the bar was full, we just took a seat and had a drink within minutes, a big than you to the bar staff in the lobby. Just shows how respecting the staff, a please and thank you goes a long way.
Probably average at best, the entertainment staff need a kick up the backside, they have it too easy and it shows, no real effort by the majority of them.
Great place for a vacation but needs more English but do not be put off by this. The Russians are entertaining, worst dressed nation ever, mannerisms to laught at, just sit back, chill out and laugh at them. If you get the chance to book this hotel, do it.
A big thank you to all the staff, you are the biggest asset of this hotel.
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- Also Known As:
- Old Palace Hotel Hurghada