It's completely not 5 stars. Maybe -3 for European stars.
But it doesn't matter if it's 5 or 2 stars, cause a good service doesn't depend from the stars but you will not find a good service here.
Everybody on the reception just lies to you and promises everything but after - they won't keep their words.
Things in the room are old or broken and unclean. Clean service doesn't work well and it's hard to get fresh towels. It's disgusting.
A lot of guests try to change their room every time. But hotel doesn't have the better rooms.
For a week I stayed there they changed towels just one time. Sheets wasn't changed for all days when we stayed there.
- Official Description (provided by the hotel):
- Category:5 Stars Check in: 14:00 Check out: 12:00 Location:Located left at the entrance of the city. 200 meters from the beach, 40 meters from the diving center and the fish restaurant.Accommodation:Main building 4 floors: 421 rooms (average 36 sq m2),including:4 suites Most rooms and suites have a balcony and are equipped with: satellite - TV ,individual adjustable air condition.Bathrooms feature bathtub, weighting scale, telephone, Hairdryer, Minibar, safe box, daily clean linen & electricity: AC 220 volts Restaurants& Bars:"Menagerie" main restaurant, 480 Seat Cuisine: International Serving Breakfast, Lunch and Dinner ,a la carte, Mediterranean Restaurant: dinner, "Moon light" coffee shop,Cuisine:snacks & beverages.Hours: 24 hours "Rainbow" Billiard bar "All Inclusive" Pool bar "All Inclusive"Cuisine: snacks & beverages sunset Pool Bar "All Inclusive" Beach Bar "All Inclusive" Services & Facilities:24-hour room service 24-hour concierge,Laundry service: charged as per consumption , price list available in the room Conferences Facility: Paradise conference room:capacity of 300 persons , Paradise VIPs Lounge: 150 seats.Internet cafe ,Limousine service Beauty salon ,Lobby shops ,On request doctor, Tour & travel desk Babysitting on request Pets: are not allowed ,Pharmacy Super market Safe box available at the reception . Recreational Leisure Facilities:Main swimming pool (not heated)Aqua Park Golden 5:daily from 9:00 am - sun set- Free for all guest of Golden 5 city hotels including- 5 slides ,- 1 heated swimming pool,- 3 heated pools for children with slides ,- Sandy area for children with slides,- 2 all inclusive bars.Discotheque "Night Flight": (free entrance , charged drinks) ... more less
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- Also Known As:
- Golden 5 Emerald Hotel & Beach Hurghada
- Golden 5 Emerald Hotel And Beach Resort