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Reviewed February 19, 2020

It was very pleasant to stay here. Staff is maximum polite, always ready to help with any situation. Territory is big and green, there is everything you may need. Warm pool. Beautiful coral reef at long pier - good for snorkeling. Food is very tasty, variety of European and Egyptian dishes, every day new ones. Animation is nice. The hotel is not new, but they try to keep it at the good condition. Thanks for all this time, love you all! ❤

Date of stay: February 2020
Trip type: Traveled with family
1  Thank ayesha-lioness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded February 20, 2020

Dear ayesha-lioness,

On behalf of the entire team I would like to thank you very much for having chosen Pharaoh Azur Resort for your precious vacation and for your very positive review on TripAdvisor.
It’s a big pleasure to know that we succeed to meet your expectations and you have enjoyed your time with us.

We hope sincerely to see you again soon in Pharaoh Azur Resort.

Best wishes,
Mahmoud Zakaria
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2020

The hotel grounds are massive and are clean and well maintained. The whole area was spotless. There is a large pool and a children’s pool as well. The beach area is well laid out with free windbreaks umbrellas and sun loungers ,while we were there there were plenty available and also plenty of room around the pool. The beach is a private beach and there is no hassle from salesmen other than those trying to sell you trips but a polite no and they leave you alone. The food was good in the beachside restaurant and it was busy on the main restaurant at night. We went to two specialty restaurants the Asian and Italian which were a la carte choice from menu which we found to be a step above food served in main restaurant,really high quality and served by very attentive waiters. The bedrooms were nice and had everything you expect in a good hotel. We also had a massage in their spa and it is highly recommended. All in all a pleasant stay I do not have any negatives.

Date of stay: February 2020
    • Location
    • Cleanliness
    • Service
1  Thank Davies619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded February 12, 2020

Dear Davies619,

On behalf of the entire team I would like to thank you very much for having chosen Pharaoh Azur Resort for your precious vacation and for your very positive review on TripAdvisor.
It’s a big pleasure to know that we succeed to meet your expectations and you have enjoyed your time with us.

We hope sincerely to see you again soon in Pharaoh Azur Resort.

Best wishes,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2020

(Had to be more on the pool with us!:)) Very entertaining! Visit this Hotel! The people there are so awesome. I've never meet people like this! Animation is really good. Weather could be better! Ofcourse we come again!

Date of stay: February 2020
Trip type: Traveled with family
1  Thank CIROMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded February 4, 2020

Dear CIROMR,

On behalf of the entire team I would like to thank you very much for having chosen Pharaoh Azur Resort for your precious vacation and for your very positive review on TripAdvisor.
It’s a big pleasure to know that we succeed to meet your expectations and you have enjoyed your time with us.

We hope sincerely to see you again soon in Pharaoh Azur Resort.

Best wishes,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2020 via mobile

The overall is about 7/10...the stuff is helpful and friendly...the food is not the best but yet really satisfying,the beach tho is the best part of the whole trip..volleys and soccer is the best way to enjoy your trip and there is a guy named sambo he’s a funny dude real good company

Date of stay: January 2020
Trip type: Traveled with friends
1  Thank Hosnyyyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded January 31, 2020

Dear Hosnyyyy,

On behalf of the entire team I would like to thank you very much for having chosen Pharaoh Azur Resort for your precious vacation and for your very positive review on TripAdvisor.
It’s a big pleasure to know that we succeed to meet your expectations and you have enjoyed your time with us.

We hope sincerely to see you again soon in Pharaoh Azur Resort.

Best wishes,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2020

We came back from our birthday holiday 2 weeks ago. THIS PLACE IS HORRIFIC!!!
Firstly - none of the rooms look like in the pictures, the hotel is old, dirty and outdated, everything is dirty. Most of the staff ignore you and are rude, only 1 receptionist was polite. We did not meet the cleaning crew, because we refused to stay in the hotel for more than 1 night and that was because we couldn't get a flight the same evening we arrived. The room we were shown to when we arrived, was a standard garden view room in the right-hand side annex building with an elevator from the '80s. When we entered the room, we immediately saw that the floor was dirty - there was dust and hairs visibly everywhere. Then we took a look around - the room in whole was not cleaned, there were stains on the linen and pillowcases, the tap in the bathroom was broken, the tiles were broken in some places and there was mold in between the tiles in the shower. Mold! The worst part was that there were bloodstains in the wardrobe shelves and on the floor in front of it. We asked for another room. We were shown to the next one in the same building. It got worse! It was not only deja vu with the previous room, but add to it also dusty, dirty and molded ventilation, bathroom that was even worse and the "surprise" we had waiting in the fridge they called "mini-bar". The surprise was that there was also - yes you guessed it - MOLD in the fridge! I presume it had been growing there for quite some time since it had reached comfortable proportions. We asked for another room, since our travel agent told us that there was no way to fly out the same day and the representative would only be able to come to the hotel the next morning. We got the 3rd room, pool view, they called it (please stop while I laugh) an "upgrade", free of charge :) By that time, we were exhausted, hungry and emotionally drained. We settled. What followed next was the cherry on the cake - the restaurant.

Room tip: Just don't go there, all of the rooms are outdated, dirty and the building itself is very old and shabby.
Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
1  Thank feestim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded January 28, 2020

Dear feestim,

Thank you for taking time and giving the feedback. We are very sorry that your stay in our hotel didn’t meet your expectations. According your comments, we will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us.

We hope sincerely to see you again in Pharaoh Azur Resort.

With best regards,
Mahmoud Zakaria
General Manager

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