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Hurghada
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Reviewed 4 weeks ago via mobile

The overall is about 7/10...the stuff is helpful and friendly...the food is not the best but yet really satisfying,the beach tho is the best part of the whole trip..volleys and soccer is the best way to enjoy your trip and there is a guy named sambo he’s a funny dude real good company

Date of stay: January 2020
Trip type: Traveled with friends
1  Thank Hosnyyyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded 4 weeks ago

Dear Hosnyyyy,

On behalf of the entire team I would like to thank you very much for having chosen Pharaoh Azur Resort for your precious vacation and for your very positive review on TripAdvisor.
It’s a big pleasure to know that we succeed to meet your expectations and you have enjoyed your time with us.

We hope sincerely to see you again soon in Pharaoh Azur Resort.

Best wishes,
Mahmoud Zakaria
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

We came back from our birthday holiday 2 weeks ago. THIS PLACE IS HORRIFIC!!!
Firstly - none of the rooms look like in the pictures, the hotel is old, dirty and outdated, everything is dirty. Most of the staff ignore you and are rude, only 1 receptionist was polite. We did not meet the cleaning crew, because we refused to stay in the hotel for more than 1 night and that was because we couldn't get a flight the same evening we arrived. The room we were shown to when we arrived, was a standard garden view room in the right-hand side annex building with an elevator from the '80s. When we entered the room, we immediately saw that the floor was dirty - there was dust and hairs visibly everywhere. Then we took a look around - the room in whole was not cleaned, there were stains on the linen and pillowcases, the tap in the bathroom was broken, the tiles were broken in some places and there was mold in between the tiles in the shower. Mold! The worst part was that there were bloodstains in the wardrobe shelves and on the floor in front of it. We asked for another room. We were shown to the next one in the same building. It got worse! It was not only deja vu with the previous room, but add to it also dusty, dirty and molded ventilation, bathroom that was even worse and the "surprise" we had waiting in the fridge they called "mini-bar". The surprise was that there was also - yes you guessed it - MOLD in the fridge! I presume it had been growing there for quite some time since it had reached comfortable proportions. We asked for another room, since our travel agent told us that there was no way to fly out the same day and the representative would only be able to come to the hotel the next morning. We got the 3rd room, pool view, they called it (please stop while I laugh) an "upgrade", free of charge :) By that time, we were exhausted, hungry and emotionally drained. We settled. What followed next was the cherry on the cake - the restaurant.

Room tip: Just don't go there, all of the rooms are outdated, dirty and the building itself is very old and shabby.
Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
1  Thank feestim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded 4 weeks ago

Dear feestim,

Thank you for taking time and giving the feedback. We are very sorry that your stay in our hotel didn’t meet your expectations. According your comments, we will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us.

We hope sincerely to see you again in Pharaoh Azur Resort.

With best regards,
Mahmoud Zakaria
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2020

week in December, weather perfect. ROOMS were ok, plenty of storage, draws etc. Shower powerful. Sheets and towels changed daily.
FOOD in restaurant was also ok, you can always find something to eat. our thanks goes out to one of the head waiters mohamed, who was very helpful, also to ahmed, who was always on the ball filling your drinks, taking away plates etc, he was like Superman with everyone. We did trips it was perfect and nice we had a great time with oriental safari club was nice thank you for all

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank Interfit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded January 10, 2020

Dear Interfit,

On behalf of the entire team I would like to thank you very much for having chosen Pharaoh Azur Resort for your precious vacation and for your very positive review on TripAdvisor.

It’s a big pleasure to know that we succeed to meet your expectations and you have enjoyed your time with us.

We hope sincerely to see you again soon in Pharaoh Azur Resort.

Best wishes,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2020 via mobile

I have no idea how people come up with high ratings for this hotel! This was my 17th trip to Egypt (Sharm & Hurghada) and my partners 20+ so I think we can write with a lot of experience. On arrival and entering the vast reception this hotel immediately looked tired... The reception staff were not upbeat and happy and there were no refreshing drinks brought to us, as we would expect in a 4/5* hotel here. We were taken to our room which was not their first choice as they wanted us in a twin. When asking for a double they suggested pushing the beds together, which we declined. The room, facing the pool, was a nice room but very dated, everything was old. The bedding was low quality and the pillow foam. Everything was old and worn. Happily the room guy was brilliant and the cleaning even impressed Lynda and that takes some doing. Almost all the guests here are Russian and a few Eastern European and some German. I didn't hear any English at all all week. Not an issue for us but maybe for some. The food was the worst food we've ever had in Egypt, and I thought we've had some bad food. It was always cold by the time we'd queued and got to a table. And, it was cold on going onto the servery. Kitchen staff would bring out trays to replenish empty trays with just thin hygiene gloves as the food was already cold. We booked into the 'Oriental' one evening. We were served Lebanese type food on a table griddle that was not cooked through (chicken) and sent back. We were then given over cooked, dryed out meat. When we didn't eat it all the waiter took it back out to the 'chef' who picked it up with bare hands and placed it back on the pile and was seen to be served to other guests! Apart from the fact this could have been coughed on etc I had tried a piece of meat and put it back on the griddle! The 'chef' could be seen to use bare hands and then put on gloves. And, be seen to sneeze into his hands with no gloves on, blow his nose, then handle food AND THEN put gloves on. It was beyond belief of hygiene. In the Asian restaurant we were served a beef salad on stone cold plates straight out of the fridge. These had been prepared so long before that all the lettuce was brown on the edges. The soups we had were actually awsome. The mains came out and, like most of the food in the whole hotel, had absolutely no taste! 

In the Italian the food was just as poor. Lynda had very dried out chicken and I had a pizza that actually had absolutely no taste at all, but it was hot! How you can combine tomatoes base with cheese with no taste I have absolutely no idea? 

At lunch time only the beach cafe is open so you have a complete hotel trying to eat from a single servery. This, combined with just warm/cold food, meant that by the time you get to your table you're eating cold foods every day. 

The staff throughout the hotel were lovely and helpful but they just seem to have too much to do with the number of guests in one place... They need to open 2 areas to eat for lunch. 

The main bar in the evenings is just an off shoot of reception and has absolutely no warmth at all. It's way too small for the number of guests and a free for all to try and get a table. Again, the staff were awsome. If the reply is, this is the quiet session, it's not that quiet! However, again, the staff were brilliant and helped make things easier. 

 Over the first couple of days we found the staff to be lovely and they seemed to appreciate the effort I make with my small amount of Arabic. Tips really help too! 

Overall this could be a lovely hotel that totally lacks in quality of food and a very poor bar area. It also needs updating. 

Date of stay: January 2020
Trip type: Traveled as a couple
2  Thank U7043ITandyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded January 10, 2020

Dear U7043ITandyh,

Thank you for taking time and giving the feedback. We are very sorry that your stay in our hotel didn’t meet your expectations. According your comments, we will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us.

We hope sincerely to see you again in Pharaoh Azur Resort.

With best regards,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020

You know, I was warned that Egyptian 5 stars is far from the same level as in other countries. In my opinion, this hotel is maybe 2 stars.
Firstly, the hotel itself is quite old. Rooms with old furniture, broken walkways, very old gym, dirty pin-pong room, selfmade Christmas decorations. All this creates not very beautiful view.
When we arrived we got a room with two separate beds, the window looked onto the street with garbage. Also we you could hear every step of the neighbors and next to our building there was a tent with loud music where they were supposed to organize a Christmas dinner. We asked to change our room, and for an additional fee we got a bungalow. It was quite clean, quiet (this was the most important thing for us), but also quite old. There were old spots on the tables that probably impossible to wash off, also at the beginning there was a black water in the shower, in the bedroom the heater did not work, but at least it worked in a large room, but it was noisy. Anyway, we were happy that we have a quiet private place and a comfortable bed.
Those who choose this hotel should be prepared that you will not receive any privacy for the money you paid. The hotel has people offering excursions and entertainments. We had problems with them, as they simply didn`t understand our refuses. It was impossible to relax on the beach or by the pool since the same people came to us every five minutes every day and offered the same things. At the beginning we were polite, but some of them were very annoying and in the end several times we had to say no in a rude way.
On the beach there were also animators who offered children an entertainment program. We went to the very end of the beach to relax, but the animators turned on the music very loudly and it was impossible to hide from it. I love music, but the problem was that they played the same "We wish you a Merry Christmas" song on repeat 9 times!!! In the end we just went to our bungalow, as it was just impossible to rest.
Due to the large number of guests the waiters in the main restaurant didn`t always have time to clean the tables, because of this sometimes there were no free tables at all. Once we sat at a large table in the corner of the hall, as there were no more seats and then waiter came to us and said that we cannot sit here, as these are tables for families and asked us to leave. We found another table that was not clean yet. But this situation was very unpleasant.
The hotel has the main restaurant, as well as 2 small ones (Italian and Asian), where you can book dinners. We decided to try both, also for an additional fee (19 euros per person) we booked a romantic seafood dinner. The main restaurant had pretty good food. The choice was quite big, although it was the same every day. But anyway you can find yourself something. But Italian and Asian restaurants are better not to visit at all. They try to make European dishes there, but they do it very badly. The food in both restaurants was unappetizing. A romantic dinner was just awful! A romantic dinner was just awful! We didn't eat anything from this dinner, as honestly saying all dishes were disgusting. The worst was the main course with crabs, fish, shrimps and squid. The fish was tasteless, the crab was in the carapace (they probably wanted me to bite it with my teeth), and the shrimps were so bad that it tasted like garbage. I honestly don’t know what they should do with the shrimps to make them taste like that.
We tried the local Egyptian food when we went on excursions to Hurghada and Luxor, and it was great. I believe that it would be better if the hotel stopped trying to cook European food and offers tourists the real Egyptian delicious food.
In general, we could not get a rest on the money we paid. It was bad experience. I think, I will never go to Egypt and this hotel again. I do not recommend this place to anyone!

Room tip: If you after all decided to come, then take a bungalow. But it’s better not to choose this hotel at all.
Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
1  Thank _H895QH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded January 8, 2020

Dear _H895QH,

Thank you for taking time and giving the feedback. We are very sorry that your stay in our hotel didn’t meet your expectations. According your comments, we will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us.

We hope sincerely to see you again in Pharaoh Azur Resort.

With best regards,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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