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Reviewed 1 week ago

Me and my partner recently stayed at the Pharoah Azur Resort and we were very impressed with the service.
Ahmed Hamed was very polite and was open to having a conversation and becoming our friend, however, this goes for all the staff because they cannot do enough for you!
Muhammed at the pool bar was incredible, bringing our drinks to us and making sure we were topped up special shout out to our last day when i wasn’t feeling well and he brought me a drink specifically for my bad stomach.
The animation team were also incredible, very friendly and got everyone involved with the games and the aerobic class. I cannot remember their names apart from Natalia who was absolutely lovely but this goes for all of them and we definitely made a friend in them.
Everyone at the hotel was very polite to us and spoke our language to ensure we understood everything g and this was very clear, we also took the time to learn some arabic to communicate!
The only fault i would put on this hotel is the people who try to sell you stuff, foot doctor, spa and beauty salons etc etc these can ruin your holiday as they do not take no for an answer and some even go to the trouble to follow you round the hotel which as a young woman can be quite threatening.
Overall i would give the hotel a 10/10 review and would recommend if, lovely atmosphere and lovely staff who are easy to make friends with :)

Date of stay: November 2019
Trip type: Traveled as a couple
Thank Levi-Courteney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded 1 week ago

Dear Levi-Courteney M,

On behalf of the entire team I would like to thank you very much for having chosen Pharaoh Azur Resort for your precious vacation and for your very positive review on TripAdvisor.

It’s a big pleasure to know that we succeed to meet your expectations and you have enjoyed your time with us. we will forward your praise to our staff and for sure they will be very happy.

We hope sincerely to see you again soon in Pharaoh Azur Resort.

Best wishes,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

A warm welcome awaited us when we checked in. This was our first visit to this hotel but not our last!
We would like to thank all the wonderful staff in particular Sharaf who cleaned our room brilliantly for us.
Also thanks to Mohammed who was very speedy in serving us our drinks at the beach bar.
We thought the Italian and Asian restaurants were rather special and definitely worth revisiting.
Beach area was always clean and free from litter. We loved seeing Bobby the camel every day too.
We have already booked to come back in March!
Please give this hotel a visit....you won’t be disappointed.

Date of stay: November 2019
Trip type: Traveled as a couple
1  Thank cilla10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded 1 week ago

Dear cilla10,

On behalf of the entire team I would like to thank you very much for having chosen Pharaoh Azur Resort for your precious vacation and for your very positive review on TripAdvisor.

It’s a big pleasure to know that we succeed to meet your expectations and you have enjoyed your time with us. we will forward your praise to our staff and for sure they will be very happy.

We hope sincerely to see you again soon in Pharaoh Azur Resort.

Best wishes,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Just returned from 4th trip to Pharaoh Azur, this trip we spent 21 days, we had an excellent time, Hassan on reception was very polite and helpful on our arrival, staff in all restaurants could not do enough for you so many to name, they all work so hard and long hours and always have a smile and a warm welcome. Animation team are excellent and do so much that you have fun day and night. Special mention to Judith from Guest relation alway on hand to help if you have any problems or just to sit and have a coffee and chat about your day, can’t wait to my next visit.

Date of stay: November 2019
    • Location
    • Rooms
    • Service
3  Thank Gail F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded 2 weeks ago

Dear Gail F,

On behalf of the entire team I would like to thank you very much for having chosen Pharaoh Azur Resort for your precious vacation and for your very positive review on TripAdvisor.

It’s a big pleasure to know that we succeed to meet your expectations and you have enjoyed your time with us. we will forward your praise to our staff and for sure they will be very happy.

We hope sincerely to see you again soon in Pharaoh Azur Resort.

Best wishes,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Room and public areas - always kept clean.
Food - Adequate - not good if you are a fussy eater.
Pool and gardens - lovely. Sometimes it felt like we were the only ones there.
Staff - absolutely brilliant. Special thanks to Hassan on Reception whose warm welcome and helpfulness started as soon as we walked through the door. Mustapha, Modi and team at the lounge bar - thank you for looking after us so well. Mohammed at the Pool Bar who kept us in cold drinks and Hensa, Mohammed (with the bow tie) and all restaurant staff who were so kind and work so hard.
Would return for the climate and the staff.

Date of stay: November 2019
    • Value
    • Rooms
    • Service
2  Thank Jayne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded 2 weeks ago

Dear Jayne A,

On behalf of the entire team I would like to thank you very much for having chosen Pharaoh Azur Resort for your precious vacation and for your very positive review on TripAdvisor.

We are glad to hear that you were totally satisfied with our hotel.

It’s a big pleasure to know that we succeed to meet your expectations and you have enjoyed your time with us. we will forward your praise to our staff and for sure they will be very happy.

We hope sincerely to see you again soon in Pharaoh Azur Resort.

Best wishes,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

You get what you pay for goes very well with this hotel so one who's visiting it, should not have any expectations what so ever.

Our family of four visited it a week and our friends picked the hotel for our group who we also traveled. We were given a big room on our arrival what was nice. The rooms are far from the beach, it was ok for us as we liked to walk but for those who want quick access, that might be a problem.

The food was average and the coffee they provide is probably the worse we ever had in our life.

The wifi is available free only at the lobby and mostly it's not working. With 15usd you can purchase wifi in your room. And, it's not working most of the time either. So don't waste your money on it, buy a sim card from Vodafone - you get way more out. I complained about the wifi numerous times and asked for my money back but nothing changed nor I didn't get my money back.

The tennis court is terrible. It is a clay field, no lines and the terrain is moon type.

The hotel probably had its last renewal last century, everything is so worn out.

Overall we would never return, even if somebody pays for it, there are way better hotels out there in Hurghada. But hey... you get what you pay for so...

Date of stay: November 2019
    • Location
    • Cleanliness
    • Service
1  Thank Mait83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud_Zakariia, General Manager at Pharaoh Azur Resort, responded to this reviewResponded 3 weeks ago

Dear Mait83,

Thank you for taking time and giving the feedback. We are very sorry that your stay in our hotel didn’t meet your expectations. According your comments, we will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us.

We hope sincerely to see you again in Pharaoh Azur Resort.

With best regards,
Mahmoud Zakaria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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