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Hawaii Le Jardin Aqua Park Resort
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Reviews (1,572)
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Reviewed January 13, 2013

Just returned from our 7 night holiday and will not be returning. Not because of the hotel or the staff but due to the number of Russians.

We stayed here three years ago and enjoyed our holiday so much we vowed to return (wish we hadn't)The hotel is showing it's age but the rooms are clean and spacious with English channels on the television. All the staff are very helpful and are happy to do anything you ask, just be careful when you decided to tip this could go either way ie they can change as fast as the weather.

Food is boring and the hotel caters for the Russians. Breakfast is the same everyday, lunch is a mix of chicken, burgers or hot dogs everyday with either rice or chips. Dinner is again either chicken or grilled fish. The chicken is varied either in a stew, breaded or battered but it is still chicken and believe me after 7 days of chicken for lunch and dinner, it doesn't matter how it's cooked it gets boring!!!

The Russians are very rude and ignorant. They never smile or respond if you say hello, sorry etc. They push in when you are waiting to be served either at the bars or in the restaurant and if you say anything they look at you as if they have something on the bottom of there shoe.

This hotel has changed over the last three years and we will not be returning again.

  • Stayed: January 2013, traveled as a couple
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7  Thank janet271166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Service Center Officer at Hawaii Le Jardin Aqua Park Resort, responded to this reviewResponded January 15, 2013

Dear Guest,

First of all, we would like to thank you for choosing our hotel second time and sharing your feedback with us and in the same time we want to express our regret that you didn’t enjoy your holiday in Festival Le Jardin Resort.

We would like to draw your attention to the point that the hotel is multicultural resort, accommodating many nationalities, depending from season of the year.

Concerning your comments about the food, management discussed this during our meeting to take action.

We look forward to seeing you and family in our hotel once again assuring you that we will make your holiday unforgettable. For any further information for your next vacation please contact us: gsc.lj@festivalhotels-egypt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2012

My wife and I stayed here as part of a travel talk tour. We arrived at 9pm and were still able to eat at the buffet. The lobby and reception area are huge and very fancy. We had an all-inclusive bracelet that allowed us to eat and drink as much as we liked. The hotel is set on the beach of the Red Sea, it has a heap of pools a really nice garden area two or three bars. The rooms are big but we asked for a double and got two singles. The other disappointing thing is that there was no hot water in the shower, for a resort of this size I thought there would be hot water. The buffet food was nice and a lot to choose from. The resort and rooms are clean and everything is catered for but it is a large resort with a large number of tourists and not a lot of quite space to escape the crowd. The staff were friendly and happy and enjoyed a chat if given the chance.

  • Stayed: December 2012, traveled as a couple
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4  Thank kiwis_can_fly_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Service Center Officer at Hawaii Le Jardin Aqua Park Resort, responded to this reviewResponded December 25, 2012

Dear Guest,

First of all, we would like to thank you for your feedback and helping us improving our services.

We would like to express our regret that you didn't enjoy your holiday in our hotel, we do apologize if your stay was uncomfortable. Your comments have been discussed with the hotel management, action have been taken concerning hot water, maintenance has been made for all water heating system and this problem has been solved.

We wish to welcome you back in Festival Le Jardin Resort assuring you to make your holiday more comfortable.

Thanks & Best Regards
Hotel Management

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Reviewed December 5, 2012

After reading mixed reviews about this place, we were hoping for the best from this hotel. This is going to be a very mixed review itself. I travelled with my partner last July.
The hotel itself is stunning, really clean and could not fault the room we had at all. Most if not all of the rooms have sea views which are lovely.
There are so many pools, very large in size and very well cleaned, some which are shared with the twin hotel next door. Swim up bar is a nice touch. However, the alcohol is very weak with it being all-inclusive and extremely sugary.
The area of hurghada itself is beautiful, the sea and beach lovely. I would wait and book excursions from the thomas cook rep who is usually near reception desk. Be careful of those in the gift shops inside the hotel too, often try to rip you off or pressure you into buying things.
There are also men that wonder around the pools and try to offer you massages. DO NOT LET THEM. One came behind me and began massaging my neck without permission and only stopped with my partner forcefully telling him too, then tried to charge us for his services!!!
When we stayed we were the ONLY english people there, wouldn't have been a problem but all the entertainment at night was in russian, all the food was catered for them, they were rude and pushed in front of people at bars, put all their towels down at 4-5am (not even joking). We didn't meet a single other english person until the day we were leaving.
The main part of this hotel that lets it down is the food. I'm not a fussy eater at all but it was terrible. This is the only holiday in my entire life where I have come back having lost weight. Breakfast was alright, what you'd expect but nothing to shout about. Lunch became very repitive, just burgers and chips everyday by the pool that were exceptionally greasy or last nights pasta warmed up. The salad tasted gone off. Dinner was even worse. No meals seemed to be catered towards english/americans at all. Unless you arrived staright away, food was almost always cold. I survived off bread rolls all week long. Having said that, the a-la carte italian resturant was amazing! Very friendly staff too.
The staff in general were very helpful, polite, etc but not as friendly and outgoing as staff elsewhere.
Overall it is a nice hotel, but nothing to rave about and the food lets it down. Although this is not the hotels fault, the amount of russians majorly let it down. I would not return unfortunatley. Pay attention to the bad reviews because they really are true...

  • Stayed: July 2012, traveled as a couple
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2  Thank Gemma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Relations Officer at Hawaii Le Jardin Aqua Park Resort, responded to this reviewResponded December 10, 2012

Dear Guest,

We are concerned that we could not meet your expectation while you’re last Holiday. Festival Le Jardin is a hotel which is getting a good feedback from our reviewer, however we also understand that sometimes something may well go wrong.

Your feedback is very important and can help us to improve our quality of service.

I can assure you that many actions have been taken, concerning the food, since in July 2012 we upgraded the buffet, additionally, we have many live cocking stations for breakfast, lunch and dinner. This fact is confirmed with many positive reviews from our guests during last period.

As for salesmen we took action like more supervision from the security team and recreation department at the beach and around the pools to avoid any other incident. In the same time we believe that red flag system could solve this problem, as we didn’t receive comment related to this issue after implementing the new system. We would be very thankful if you could contact us on our email gsc.lj@festivalhotels-egypt.com and give more details about your incident.

Dear Guest, we only blame ourselves we could not have you better enjoy your holiday, we apologize and we hope we would have the chance to welcoming you again in Festival Le Jardin as we wish restore your faith on the good quality of services we offer.


Thank you,
Hotel Management

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Reviewed December 5, 2012

This was a nice place to stay. Hotel was clean, room was ok. Food is average, but ok. Pool areas are nice. Nice place to go with kids or without. Staff was friendly.
Medical help was very good, there is doctor 24/7.
There is big area to stay, and you can use two other hotel restaurants, pools or sunbath areas close to main building.
All inclusive drinks were ok. Nothing special, and not that bad.
Its worth for 4 star hotel name.

  • Stayed: December 2012, traveled with family
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4  Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Relations Officer at Hawaii Le Jardin Aqua Park Resort, responded to this reviewResponded December 10, 2012

Dear Guest,

Thank you for sharing your feedback and your positive comment can be very helpful for our reviewers who are expecting to visit us.

We are very pleased to hear that you enjoyed a good holiday in our hotel. It is our aim to meet our guest’s expectations at all times and your excellent ratings for the hotel’s products and services do bring a lot of encouragement to the whole team.

We wish to welcome you back soon in your second home Festival Le Jardin Resort.

Thanks & Best Regards
Hotel Management

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Reviewed October 20, 2012

we had a great holiday all staff where friendly ,great hotel clean and drinks flowed all day only bad point was some of the guest where rude at meal times and many thanks for wifes brithday cake it was a surprice when we got back from a back from boat trip,the hotel laid on a v.i.p dinner for uk guests and we where the only two that turn up and many thanks mama mia staff for looking after us ,would i go back of coruse i would its brillat

  • Stayed: October 2012, traveled as a couple
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2  Thank william h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort, responded to this reviewResponded October 30, 2012

Dear Mr William,

It was pleasure for us to welcome you in our resort
.
We would like to thank you for sharing your experience on Tripadvisor.
All the team are sending you them greetings and were happy to celebrate your wife's birthday with you.
We will be very happy to welcome you back you soon in your second home Festival le Jardin Resort.

Thank you

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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