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Hurghada
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Reviewed 2 weeks ago

I was very disappointed on my return plane trip symptoms of salmonella started to manafest,The following day I went to my doctors where samples were taking, The salmonella was confirmed within a few days, The salmonella poisoning has come from the hotel as we never left the hotel for the whole vacation, The hotel has denied any responsibility for this, This incident left me of work for three weeks, I have stayed in many hotels in Egypt and all of which I would recommend, however this hotel.I would stay well clear of, it's not the fact I contracted salmonella, it's the fact the hotel has tried to deny responsibility when I have given them an opportunity to admit responsibility that they have denied so this why I feel necessary to write this post

Date of stay: October 2019
2  Thank Odyssey24343053617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Well we came for Christmas n New Years not expecting a big deal & Christmas was low key but not New Years wow the hotel made a huge effort with not only the food,decorations,entertainment the whole evening was incredible & if we came again this time of year we would definitely make sure we were there for New Years .

During our stay we have been well looked after by members of staff from the waiters to the bar staff all very friendly & smiles our cleaner was fantastic our room was always lovely n clean .
The entertainment team were always running around entertaining all the kids & getting adults up to do stuff they really put on a show New Years they are a great team .

We had another great time at this hotel & we would stay again anytime

Room tip: Get the water bungalows
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank Marcus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sameeh R, Manager at Panorama Bungalows Aqua Park Hurghada, responded to this reviewResponded 3 weeks ago

Dear Marcus H,

Thank you for taking the valuable time to share your experience on TripAdvisor following your recent visit to us.

We are glad to know that your holiday with us was superb and you have enjoyed the various facilities and services. Your compliment to our employees is very valuable to us; therefore we have shared your praise with the entire team in order to motivate them to continuously keep up the good spirit and the high level of service.

On behalf of the entire team we are looking forward to welcome you back soon.

Best Regards
Mena Morris
Asst.FOM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

the rooms on the pool are freaking awesome. specially the ones that are closer to the beach. there are some maintenance there but it's not that bad (little bit of a noise but not head hammering and during a short period of the day). to ensure a pleasant stay make sure to contact Mr. omar before or after you reserved. even if you were already there and needed any thing just ask him. three restaurants banglow is the best ... nice hospitality .. wide variety of food .. desserts are delicious .. food is clean and doesn't hurt my stomach.. aquapark is smaller than I expected.. the pool in front of rooms is not heated.. beach is lovely with free variety of games and football,volleyball field .. one last thing (this resort staff create a weird environment that makes you more social... you will feel like making a lot of friends in the resort) I miss Malis from Germany who have seen the aporigins of Australia.

Date of stay: December 2019
Trip type: Traveled with family
Thank MohammedElgamal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sameeh R, Manager at Panorama Bungalows Aqua Park Hurghada, responded to this reviewResponded 3 weeks ago

Dear MohammedElgamal,

Thank you for your stay in Panorama Bungalows Aqua Park Hurghada and for sharing your feedback on TripAdvisor.

We were more than happy to welcome you at our hotel and to hear that you had an overall perfect stay with us. We will gladly share your feedback with our team as this is always a great source of motivation for us.

Thank you also for your recommendation and on behalf of the entire team we are looking forward to welcome you back on your next trip to the Red Sea.

Best Regards
Mena Morris
Asst.FOM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Great hotel excellent food with plenty of variety the staff are amazing at what they do and they all go the extra mile to make your stay and excellent one.

We had to upgrade out room on arrival but once sorted it was a very comfortable stay.

Thank you all for a wonderful 3 weeks.

Date of stay: January 2020
Trip type: Traveled with family
Thank JohnKH1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sameeh R, Manager at Panorama Bungalows Aqua Park Hurghada, responded to this reviewResponded 3 weeks ago

Dear JohnKH1983,

Thank you very much for staying at Panorama Bungalows Aqua Park and for sharing your positive feedback with us on TripAdvisor.

We were more than happy to welcome you at our hotel and to hear that you had an overall perfect stay with us. We will gladly share your feedback with our team as this is always a great source of motivation for us.

We are glad that your visit to us was fabulous and looking forward to welcoming you back at Panorama Bungalows Aqua Park Hurghada,

Best Regards
Mena Morris
Asst.FOM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Couldn’t recommend this Hotel enough, Food Amazing and plenty of variety! We had the upgraded rooms and these we spacious and cleaned throughly on a daily basis and stocked well daily with cans of coke Fanta sprite and water! The Beach was stunning! The weather glorious! But the best part by far was the staff this is what made our holiday! To name a few there is Sheriff in the Irish Bar you are truly the best bar Man ever! Abunub who is everywhere you are my sons best friend for life! Ahmed on reception you have been nothin but a great help throughout and will sort any problem quickly for you! Mo is another superb Barman truly making this holiday special! We booked all our trips through kamal and he was amazing and changes we needed to make he assisted no problem and he is always on hand when we needed! He is a great guy! Brownie in the entertainment team also a great guy had all the time in the world to run around with my son! Honestly was a fab 3 week holiday one of the best and we can’t wait to come back and see you all again!

Thanks again x

Date of stay: January 2020
Trip type: Traveled with family
Thank Johnshields1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sameeh R, Manager at Panorama Bungalows Aqua Park Hurghada, responded to this reviewResponded 3 weeks ago

Dear Johnshields1234,

Thank you for taking the time to share your feedback on TripAdvisor following your Christmas trip to Hurghada.

Your complimenting remarks regarding your experience, our services and facilities were indeed great to read. Our team takes great pride in providing exceptional service and it is always rewarding to be able to share praises from our guests.

Thank you also for your recommendation and we look forward to welcoming you back soon.

Best Regards
Mena Morris
Asst.FOM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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