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Hurghada
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Reviewed 4 weeks ago via mobile

Exceptional and fabulous, i enjoyed every single detail and was fascinated by the professional services and the very friendly staff especially Mr. Mustafa Lotfy and Mr. Mohammad Salem from the front desk.
The kids club is enjoyable and very amusing, my daughter enjoyed every day activities.
A must try and highly recommended.

Date of stay: January 2020
Trip type: Traveled with family
Thank Hany R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaMagicTeam, Guest Relation at Steigenberger Aqua Magic, responded to this reviewResponded 4 weeks ago

Dear hanyramdan2020,

Thank you for taking the time to share your feedback on trip advisor following your recent visit to Steigenberger Aqua Magic Hotel.

We are pleased to learn that you have enjoyed your stay with us and would like to thank you for all the positive comments you have made.

We look forward to welcoming you back soon at Steigenberger Aqua Magic.

Best regards,

Steigenberger Aqua Magic Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Food eatable. Rooms clean just ok staying only 2 nights. Moved to another hotel Would not send anyone there But can’t call it. It’s was a forgettable place. ( Dusty town). Pool area nice, chairs Not good had better , I’m not keen on hurghada. I like sharm. Better but can’t go ther yet Plenty of sun. Hear. Can be windy.

Date of stay: September 2019
1  Thank 504traceys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECMsteigen, Hotel Team at Steigenberger Aqua Magic, responded to this reviewResponded 5 weeks ago

Dear 504traceyz,

Thank you for taking the time to describe your holiday impressions on TripAdvisor after your stay in our hotel.

It is very important for the entire team to offer each guest a perfect holiday experience. We do regret that we have not succeeded to meet your expectations, in the same time we are pleased to have received your comments in order to improve the service we offer.

Sincere we are glad that you had been our guest but unfortunately it seems that overall the destination of Hurghada is not according to your personal preference.

In spite of that we are pleased to receive your compliments related to our pool are.

Meanwhile we remain with best regards and wish you a great next stay at your preferred destination Sharm El Sheikh,

Regards,

Your Steigenberger Aqua Magic Team

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Reviewed 5 weeks ago

Very nice and clean hotel. Special Programmes and facilities for kids. Great offer of restaurants and nice variety of food. Very kind and friendly staff, special thanks to Magdy Sherif for his special kindness. We really appreciated his nice style with our three kids.
Close beach within 5 mins walk was a very nice alternative to the huge pool system.
Just to recommend!

Date of stay: January 2020
Trip type: Traveled with family
Thank pszakal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2020

The hôtel was great. Reception gave us an upgrade for free. The staff was amazing and really helpful. Food choices were very large and even more than all residents consumed (plz review quantities and varieties to be reconsidered).
The beach was also amazing place to be with an excellent service.
I will highly recommend it to friends and family.

Date of stay: January 2020
Trip type: Traveled with family
Thank houdas899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaMagicTeam, Guest Relations Manager at Steigenberger Aqua Magic, responded to this reviewResponded January 18, 2020

Dear houdas899,

Greetings from sunny Hurghada and thank you for having published your holiday review on Tripadvisor. We were happy to gather from your review that you had a nice experience in our hotel.

We are looking forward to welcome you on many more visits.

Best regards,

Steigenberger Aqua Magic Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2020 via mobile

Stayed here once again in this amazing hotel which we call our second home , absolutely fantastic as always , fantastic food drink and the staff are just great , every single one of them , guest relation shannen and leysan what a credit to hotel , the lobby bar staff you guys are amazing , shenouda Ali heysham Adel and all the rest of you ... room was spacious and superb as always , we absolutely love this hotel and can’t wait to come back .. New Year’s Eve guys was the best we’ve ever had .. well done to you all .xx

Date of stay: January 2020
Trip type: Traveled with family
Thank 710tinaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaMagicTeam, Guest Relations Manager at Steigenberger Aqua Magic, responded to this reviewResponded January 17, 2020

Dear 710tinaw,

Thank you for your review and your wonderful feedback for our team members. They are the true spirit of our hotel.

We are looking forward to welcome you on many more visits at Steigenberger Aqua Magic.

Best regards,

Steigenberger Aqua Magic Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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