We had a great time at the Aqua Magic hotel and stayed for 10 nights which was a nice length of time to stay. Airport was an absolute nightmare though and they try and rip you off with visas. Lots of rude Russians pushing in through passport control which didn't start the holiday off well to be honest although the flight with Thomas Cook on the outward journey was amazing as we had leg room inflight entertainment and a comfortable ride
Got to the hotel welcomed and went to our room, we were given a deluxe room with two queen sized beds for myself, partner and 10 year old so the first night I didn't get any sleep. The next day the cleaner put a z bed in the room without us asking which was a nice surprise after coming back from the pools. Room was big and we overlooked the pirate ship on the fourth floor and the beach. We asked to be put neAr our friends and I emailed before hand and Yasmin made sure that we had rooms next to each other ( thanks Yasmin, never got to meet you though) we had a wet room and bath and lovely vanity area in the bathroom
The pools and beach were lush, lazy river was awesome and better than other lazy rivers I have experienced. Beach was fab, the water clear and warm and the lovely waiters at the pool bar especially Hershan were amazing and also humble unlike some other staff who seemed to only be interested in what money they could get out of you. Pizzas and burgers made to order at the beach bar and the water sports at illois are good.
Food was vary varied in the buffet every night and very clean. From salads to sushi to carved meat and fish. I loved the baklavas on the puddings section lots and always went back for seconds for the range of fresh bread that was on offer too along with fresh pasta cooked to your liking. We ate at the Sky and the TAnga Beach (Lebanese) which were top notch and wished we could eat there again. Top tip book these two at guest relations as soon as you get there.
My son loved the teens club which had wii, Xbox and free pool table to use and he also loved the animation and the waterpark. The facilities are so good and we also have had use of pedaloes and canoes.
Room for improvement is the service. The waiters in the buffet are on rotation and you never get to build much of a relationship with them. We have had great service in the past at other hotels as we have got to know waters and they have laid our tables out and had our drinks ready we then felt good about giving them a good tip. This couldn't happen in the aqua magic as the waiters were moved all the time. Another thing is that at the weekend there was not enough staff to cope with the amount of people in the Buffet. Tables were not cleared and there piles of food in plates left for ages which in turn made the place smell and attract flies. My thoughts were to get the cleaners that were sweeping the floor to support with clearing the tables as sometimes the waiters seemed lost and like they had no motivation.
We went on some trips and the quad bike to the Bedouin village was fantastic value for money. There was also the most lovely man who offers a limo service at the hotel ( black Mercedes) he was so helpful, kind and had some great values. We went out to the Senzo Mall and to the hard rock cafe and he took us. If you wan to to visit the shops go out of the complex and there is a stretch of shops a like long and the owners hassle but not as much as they do in the city centre. It's nice to walk along at night and sit in one of the bars outside of the hotel it is also very safe.
Aqua magic got in the spirit of the World Cup by putting the games on in the sky bar which I thought was great to do with all flags for the various countries. Nice little touches like this make all the difference
One more room for improvement is offer free late check outs and also reasonable priced spa treatments as this was missed.
Thanks Aqua Magic
- Official Description (provided by the hotel):
- Steigenberger Aqua Magic is the Red Sea's best luxury family resort addition with comfortable rooms ideal for families guaranteeing privacy for both, parents and children, a generous pool landscape and its own certified aqua park suitable for children and adults. ... more less
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- Also Known As:
- Steigenberger Al Dau Club Hotel Hurghada
- Steigenberger Al Dau Hotel
- Steigenberger Al Dau Resort