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“Thank you Sonesta Pharaoh for a wonderful holiday”

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Sonesta Pharaoh Beach Resort Hurghada
Ranked #61 of 222 Hotels in Hurghada
Gainsborough, United Kingdom
2 reviews
“Thank you Sonesta Pharaoh for a wonderful holiday”
Reviewed March 1, 2014

Upgraded to a bungalow in the well kept gardens, All staff very friendly and helpful, good selection of food in main restaurant, Italian and Chinese A la Carte excellent. The Manager, Seif, was exceptional, nothing was too much trouble. Never been on a holiday when the British were treated like Royalty!!

Room Tip: Ask for a bungalow
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  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seifmohamed, Manager at Sonesta Pharaoh Beach Resort Hurghada, responded to this review, March 17, 2014
Dear Mr. Charles M..
Thank you very much for your recent visit to Sonesta Pharaoh Beach Resort Hurghada, we're glad that you've enjoyed your time with us, we would like to thank you as well for your kind time posting you review, looking forward to welcome you back to Sonesta Pharaoh hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,570 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 22, 2014

I have just come back from a holiday break at the Sonesta with my husband and two grown up children. We had a wonderful time. We were allocated a two bedroom bungalow right on the beach with beautiful sea views. The bungalow was specious and clean. Although the hotel is spread over a vast amount of land, there was transport within the complex for getting around. For us, the walking was a bonus and a chance to do some exercise after eating so much.
The hotel offered a beautiful beach with ample sun beds although you had to get the towels early otherwise they used to run out. There was a good size indoor swimming pool that was heated and well maintained. This is a real plus for the hotel as it allows people to swim even when the outside pool is cold. There were four tennis courts and we played tennis nearly everyday which we loved.
In the main restaurant, although some food was repetitive, there was always ample choice. The food was fresh and non of us suffered from upset stomachs. In addition to this, the Access to the A La Carte restaurants ensured that we had the opportunity to spend time together as a family and not be rushed at meal times.
The entertainment was ongoing all day for those who wished to take part by the animation team but dominated by Russian clients at the hotel. We did not mind as we had come for quality family time and were content to observe. The evening shows were good.
Our stay was made so much more comfortable because the hotel has ensured that they have good senior staff in place who take pride in customer service. We were very pleased at the care and consideration shown to us by the assistant manager Seif Mohamed in ensuring we were comfortable. Any issues were immediately ironed out.

Room Tip: Get your towels early. Go early to the main restaurants for meals and the choice will be larger.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Salu65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 21, 2014

I booked a last minute break for my birthday in January, and travelled alone. On arrival at the Hotel I received a warm greeting by both Reception and Management who assured me that as a woman travelling alone, I would be very well looked after - and I was instantly reassured. They were true to their word, and I had a very relaxing holiday. I found the staff to be friendly, charming and polite. They were also very efficient and professional, and the Hotel was extremely well maintained inside and out. My room had a balcony and a great view of the ocean, where I loved to sit and gaze at the incredibly beautiful night sky, sun rise, and sun set. As a vegetarian, I was a little apprehensive about the meals, but the restaurant staff were wonderful and made sure that everything I ate was completely vegetarian. I was impressed by the quality of the food, which was consistently good - fresh and delicious. I have nothing but admiration for the chefs who conjured up such amazing meals, on such a large scale, every day. I would like to take this opportunity to thank the Hotel Staff, and in particular the Restaurant Manager and his Team, and Seif Mohamed - for making my stay at Sonesta Pharaoh so enjoyable.

  • Stayed January 2014, traveled solo
    • Value
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Helpful?
1 Thank Joanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 19, 2014

We had a fantastic time at this hotel. the assistant manager sam was great as were all the staff .
the manager and staff catered for our every need. my mum and dad also fell in love with the hotel and staff.we will be going back again in the next few months.

Room Tip: we had a sea view bungalow.there is plenty of room.they are very clean and we were right on the beac...
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jeanette j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 8, 2014

We booked through Lowcostholidays.com and were allocated this hotel after choosing "secret 5* choice". After reading the mixed reviews I was little worried on what we would find. Well I am pleased to say that overall, it was excellent value for money.
First impressions of the outside/reception area were quite positive with the centre of the hotel being a pyramid shape and the inner lobby a large well presented area. The staff on reception, while efficient, should be more welcoming and a smile would be nice. The rooms are spread over a large area, some in large 3 storey blocks and others (garden rooms) spread over the huge complex. We had rooms 423 and 424 on the lower floor of a block near the main part of the hotel and found it comfortable and quite large.
O.K., 5* Egypt does not guarantee you the luxury/hygiene standards of other countries but apart from the tiredness of the furniture the room was more than o.k, with a very comfy bed.
Food- most of the bad marks against this hotel were regarding the standard of food on offer. Well, in my opinion the critics are either very hard to please, not frequent visitors to Egypt, or the management have listened to the criticism and made positive changes.Yes, things are far from perfect, it is a bit repetitive and you can be waiting for crockery, cutlery to be replenished, but overall, if you cant find enough to satisfy you from the huge selection on offer then I don't think you will anywhere. You can also take advantage of the hotels A la Carte restuarants which I highly recommend, Especially the Italian.
Regarding the clientele, then yes, the majority of guests are Russian, but apart from them needing to learn what a queue is, they were no problem, no evidence of bad drunken behaviour. The beach is quite nice and the pizzas at lunch, from the beach café, are a nice touch, and tasty.
Overall opinion is that this is a decent hotel and very good value for money.

Room Tip: Do book for the A la Carte restuarants, especially the Itallian, great authentic food with good serv...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaEgypt, Assistant Regional Communications Manager at Sonesta Pharaoh Beach Resort Hurghada, responded to this review, February 11, 2014
Dear Gary B

Thank you for your review , that was really very detailed and nice . I am happy your pointed out the food issue for other readers too . I hope you can visit us soon and be a regular guest at our resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 6, 2014 via mobile

The place in general is nice BUT very bad and unprofessional staff in most of the hotel facilities, very poor food in all meals, rooms furnitures are old, the garden view rooms are disaster and almost not in the hotel.

The most annoying thing is the bad treatment of the hotel staff specially in the restaurant.

I'd think a lot to decide going there again

Stayed February 2014, traveled with family
Helpful?
1 Thank Saifeldemerdash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 31, 2014

I stayed 4 days in this hotel, the food was awful , tasteless and not well done and when I complained to the restaurant manager he smiled in sarcastic way and said ok thank you !

most people working there are rude !

However the rooms are large and the hotel is very good if you are not going to eat there

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Shaymaa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaEgypt, Assistant Regional Communications Manager at Sonesta Pharaoh Beach Resort Hurghada, responded to this review, February 5, 2014
Dear Shaymaa S

Thank you for taking the time to write this review , we will from our side pass on the comment about the food to the management and be sure the proper action will be taken
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Pharaoh Beach Resort Hurghada

Property: Sonesta Pharaoh Beach Resort Hurghada
Address: Safaga Road, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in Hurghada
#33 Top resorts Hotel in Hurghada
#50 On the Beach Hotel in Hurghada
#54 Luxury Hotel in Hurghada
#56 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sonesta Pharaoh Beach Resort Hurghada 5*
Number of rooms: 360
Official Description (provided by the hotel):
Sonesta Pharaoh Beach Resort Hurghada, stretching across the sands of the Red Sea with a distinguished blend of modern and Pharaonic architecture. The resort's 360 unique guest rooms, family rooms, suites and bungalows each feature a private balcony or patio. The resort offers a private beach for the world's best scuba diving in the Red Sea's legendary waters, one outdoor pool, one indoor heated pool and one children's swimming pool for relaxing laps in the sun. There are several options for dining and entertaining at the resort's bars and restaurants as well as various choices of sports activities. ... more   less 
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Also Known As:
Sonesta Pharaoh Beach Resort Hurghada Hotel Hurghada
Sonesta Pharaoh Beach Hurghada
Sonesta Pharaoh Beach Hotel Hurghada
Sonesta Hurghada
Hurghada Sonesta

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