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“fantastic relaxing week”

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Movenpick Resort & Spa El Gouna
Ranked #7 of 18 Hotels in El Gouna
Woking, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“fantastic relaxing week”
Reviewed April 30, 2013

My first holiday away with just my 15 year old daughter - I was a little concerned prior to going that being two females, we may be harrassed, but this was not the case at all. All the staff were extremely courteous and friendly. We had a great week and felt safe at all times. The resort was extremely comfortable and clean. The rooms were of a high standard and the restaurants were good. The town is very close, just a tuk tuk ride away which was very cheap. The only critisism is that there was no free wifi anywhere in the hotel, which was not what was advertised. The cost was around £60 a week, which seems extremely high and I refused to pay. Fortunately we did not need the internet, but there are bars/restaurants in town which have free wifi should you need it.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angela l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, Manager at Movenpick Resort & Spa El Gouna, responded to this review, May 7, 2013
Dear Guest,
Thank you for your nice review, we are delighted to know that you had a fantastic holiday and you and your daughter felt safe at all times.
Our Internet is provided by an outside company and unfortunately we have no control over the prices. On the web the internet provider will sell the internet at their own rack rates costing as you rightly said £60 a week, you can however buy directly from the Hotel at a weekly cost of L.E 360.
Hoping to welcome you back soon for another visit at the Moevenpick Resort & Spa El Gouna. With best regards, Amanda Soundy, Executive Office Secretary.
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Cairo
Level 5 Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 29, 2013

Had been staying there in April ,
Room Quality is very good , bedding was okay , Room View was nice ( Superior Room )
The Only thing that bothered me is the Cleanliness of the room and bathroom and then i found BUG in the Bath Gel !!!!! ...i cant believe that a 5* Hotel would do that !
Other than that , Beach was very poor , Stones , not a good sand and the Sea is not for swimming , just to watch or Surf , Sail ...
Swimming Pools are far from eachother , i knew on my last day that they have a warm swimming pool on the left side , ..this was not said when i checked in .

Food Quality was amazing , thats the only thing i remember good about the Hotel .

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank W0OkieE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, Manager at Movenpick Resort & Spa El Gouna, responded to this review, May 3, 2013
Dear Guest,
Thank you for your feedback. We regret to know your stay was not entirely up to your expectations, please accept our apologies for any inconvenience caused.
We have taken note of your constructive comments and will ensure that the corrective actions are taken, wherever needed.
With best regards, Amanda Soundy, Executive Office Secretary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bideford, United Kingdom
2 reviews
Reviewed April 28, 2013

Have just returned from spending our honeymoon at the Movenpick and had a fantastic tme.
We have visited on numerous occasions and each time has been wonderful. We were immediately welcomed as returning guests.
Our room had been recently refurbished and was stunning, with a view over the lagoon.
The service from all staff was excellent and the food was lovely. It was a wonderful place to spend our honeymoon and we are looking forward to returnining ASAP

Room Tip: Block 4 has recently been refurbished and I believe block 8 is in the process of refurbishment
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, Manager at Movenpick Resort & Spa El Gouna, responded to this review, May 3, 2013
Dear Guest,
Thank you for your excellent review, we are delighted to know you had an enjoyable Honeymoon and that the room and view, the staff service and food were all up to your expectations.
Wishing you and your wife all the best as a married couple and look forward to welcoming you back very soon to the Moevenpick Resort & Spa El Gouna. With best regards, Amanda Soundy, Executive Office Secretary.
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Cairo, Egypt
2 reviews
Reviewed April 28, 2013

This is the first time i would like to share my expeirience with a Hotel becasue this hotel i stayed in really placed me a very good impression.

It has very convinient room arrangement, as we are family, the hotel arranged two adjacent rooms. and the inside the room there is kattle for us to make hot water for baby to drink milk, there are plenti of power plug to charge all kinds of mobile phones, computer and ipad. there is a long table befind the bed, we can make milk, prepare some food. bery convinient.
every employee is very sincere and with hospitality.
the entertainment show was really nice.
the swimming pool is very nice.
the children play yard is very convinient, and it even with a light on during the night ! very thoughtful arrangement.
and Hotel pick up service is also nice.

Room Tip: choose the rooms along the beach and with sea view.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrystalCairo_Egypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, Manager at Movenpick Resort & Spa El Gouna, responded to this review, May 3, 2013
Dear Guest,
Thank you for your nice review, we are happy to know your stay has left you with such good impressions and that the rooms, facilities and the friendliness of our employees were all up to your expectations.
We hope to be able to welcome you back for a further visit to the Moevenpick Resort & Spa El Gouna. With best regards, Amanda Soundy, Executive Office Secretary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toyama, Japan
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 27, 2013

El gouna is not a city but a town located before hurgada. The hotel was so good but not the best ever. Loved every thing yet snorkeling was not as I expected. Ideal for honeymooners, kite surfers and family.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hebaemam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MPHotelEgypt, Guest Relations Manager at Movenpick Resort & Spa El Gouna, responded to this review, April 24, 2016
Dear Guest
Thank you very much for sharing your experience with other travelers here on this platform. We are happy to read that you had an enjoyable stay with us and that you left the hotel with a positive impression. We are looking forward to welcoming you very soon for another visit.
Your Moevenpick Resort El Gouna Team
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Worthing, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 26, 2013 via mobile

Stayed for a week in April. Very clean, nice rooms. I enjoyed the food. Good variety. All staff very friendly. Main reason for going was for kitesurfing. Fantastic location, beautiful lagoons. The kitesurf set up is the best I've seen and the lads setting up your kit were fantastic - their attitude was that you were there to enjoy yourself and they were there to work. To get a five star the hotel would just need to improve the evening entertainment. This was just a token gesture. Would definitely go back as long as the kite school is there.

Stayed April 2013, traveled with friends
Helpful?
Thank TAOS077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire Dales National Park, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 26, 2013

We stayed at this hotel on a short (four day) holiday, as part of our annual visit from the UK to Egypt. We were a family of 4. The flight from Cairo to Hurgada & the transport from the airport to the hotel were perfect.
The real trouble started 30 mins after we arrived, when we decided to hit the pool.
Unfortunately, the hotel that exists in Egypt, which has a population of vast mojority muslims, refused to let me & my sister to use the pool as were wearing full body swimming suits (actually they were scuba diving suits that I bought from Britain)!
The manager argument was: these are the rules of using the pool, you have to be in a "normal" swimming suit, unless you'ra a child who gets sun burnt easily, where you would be allowed to use a lycra top.
Despite all my arguments with the manager, quoting my rights, my personal freedom, the fact that the hotel's website (which we checked before we booked our holiday) never mentioned anything about those silly rules, which constitutes false advertising, she was adamant that we were not going to be aloowed to use the pool!
she used the same argument with a newly wed couple from Indonesia, coming for their honeymoon, where the bride again was not allowed to swim!

I go to Alton towers in the UK & I go to indoors swimming pools with my son & I am alowed to wear my ful bode swimming suit, yet this is not the case in that hotel, in El-Gouna.

We will never book a holiday there again & this is the stance of all my family & friends her ein the UK as well.
Businesses look after customers not after prejudices.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ingi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, Manager at Movenpick Resort & Spa El Gouna, responded to this review, May 3, 2013
Dear Guest,
Thank you for your visit, although we regret it was not up to your expectations. The Hotel swimming pool rules are clearly communicated on our website and advertised with every direct booking request in order to give proper information in advance. We thank you for your understanding.
With best regards, Amanda Soundy, Executive Office Secretary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Movenpick Resort & Spa El Gouna

Property: Movenpick Resort & Spa El Gouna
Address: Main Street | PO Box 72, El Gouna, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in El Gouna
#3 Spa Hotel in El Gouna
#3 Top resorts Hotel in El Gouna
#6 On the Beach Hotel in El Gouna
#6 Romantic Hotel in El Gouna
#6 Luxury Hotel in El Gouna
Price Range (Based on Average Rates): $
Hotel Class:5 star — Movenpick Resort & Spa El Gouna 5*
Number of rooms: 420
Official Description (provided by the hotel):
The Mövenpick Resort & Spa El Gouna is nestled on a peninsula, with its own exclusive beachfront. It offers spectacular views of the Red Sea, the tranquil lagoons and the lush gardens. The ideal surroundings combined with the resort's extensive facilities all make for a perfect stay. The charming center of El Gouna with its picturesque architecture and numerous attractions is only a few minutes away and Hurghada International Airport can be reached in 30 minutes. ... more   less 
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Also Known As:
Moevenpick Resort & Spa El Gouna Hotel El Gouna
Moevenpick Resort And Spa El Gouna
mövenpick El Gouna
Moevenpick Hotel El Gouna

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