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Sheraton Miramar Resort El Gouna
Ranked #11 of 18 Hotels in El Gouna
Istanbul, Turkey
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“I love it”
5 of 5 bubbles Reviewed July 4, 2013

I stayed in a lot of hotels in different cities and countries. But Sheraton Al Gouna one of my top list hotels because really it worth the price for what you are taken from service, well trained employees, ...etc they exceeded my expectations. Only what I didnt love so much the sea.. just a human style, but out of control from hotel.... the food was great.

  • Stayed September 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank HaqqiTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, July 5, 2013
Dear sekabeka,

Thank you very much for your review and feedback. I am very happy to know that you enjoyed yuor stay with us.

We here in Sheraton Miramar are doing our very best to make our guests happy and satisfied.

Looking forward to welcoming you again

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,374 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
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English first
egypt
1 review
5 of 5 bubbles Reviewed July 2, 2013

we stayed at sheraton meramar for three days ... This was our second visit to the Sheraton ...the hotel is amazing quite and the room is very clean we stayed in cluster 8000 in the first floor the view was fabulous and the location of the room was perfect...the food is more than great with many varieties....Staff are very friendly and professional....We certainly will return

Room Tip: choose a higher floor room for a perfect view
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  • Stayed May 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
Thank saraebr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, DEputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, July 9, 2013
Dear saraebr,

Thank you very for your review and feedback. I am very happy to know that you enjoyed your stay with us and looking forward to welcoming you again.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ESSEX
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed June 30, 2013

We have just returned from the above after a 7 day Nile cruise and 3 nights in Cairo. Firstly a man made resort is not our type of hotel or location so we had extreme reservations. We had requested a room away from the lobby and in a quite area on arrival we were given a ground floor pool facing room. Quite don,t think so so asked reception for a different room, bearing in mind they were only 50% full would have thought that a suitable room would be available but told best they could offer was a twin room! We initially accepted this but really the room was all wrong north facing and poor view and balcony room 7304. The following day enquired as to Beach view rooms which were available to upgrade approx 20 euros per night. We chose room 3204 this was so the right choice, towards the end on the beach and great views. The staff were very helpful and very patient esp in changing rooms I cannot fault any on the reception staff, likewise the porters or beach staff. The breakfast was more than ok with a good variety we normally got down about 8.30 and was nearly empty. It was evident that if you bunged the waiters a few quid at the start of the week service would improve. We didn't. The beach was very good and clean, with plenty of bed chairs and no real need to get your towel on your bed at the crack of dawn. Generally around the hotel a number of the water features were turned of which did detract but found this at other hotels in Egypt and can only put this down to lack of tourists. We had B & B option and eating out is a better option plenty of places at the marina or downtown. Overall this was a very good hotel, good beach, staff and get a beach room great location, would defiantly recommend

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank deano02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, July 2, 2013
Dear deano02,

Thank you very much for your comments and feedback. Please accept my apologies for not meeting your expectation in few interaction however I am happy to know that you enjoyed your overall stay with us in heraton Miramar.

The areas of improvments mentioned will be shared with the Department heads concerned to take the needed recovery actions.

We hope to see you soon again and looking forward to welcoming you.

Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zandhoven België
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 26, 2013

we have visited this Hotel for the 4 th time. Last year it was less, but this year it just was fabulous!!!! had a beautiful room,with view on the lagoon.everything was clean and neat. The food in both the Hotel-restaurant and the one on the pool were very nice. And the staff is very friendly, and helpful.they couldnt do enough for us to make our stay pleasant. We certainly will return. A who had a listening ear for everything we asked or said.special thanks to Mr; Mahrous

Room Tip: We had a wonderful room in the 1000- cluster
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank heidivermak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review, June 28, 2013
Dear Heidivermak,

It was great pleasure to have you with us for the 4th time, and we are always happy to hear from our guest about their holiday experience at our resort.

Thank you very much for sharing your holiday review and we are looking forward to your 5th stay

Best Regards,

Hamdy Khalaf
Director of Guest Service & Operational Innovation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

We have just returned from a delightful holiday at the Sheraton miramar in El Gouna, Egypt. This was our third visit to the Sheraton and we were not disappointed.The food is good, the housekeeping is excellent and the staff are friendly, polite and professional, they cannot do enough for you. If there are any problems these are dealt with quickly and efficiently. For example we had an occasion to speak with the housekeeping manager regarding the temperature of the water in our room within minutes an engineer was sent to our room and it was dealt with. The beach area is very pleasant, relaxing the beach attendant Nady, was very welcoming and made sure the beach was clean, tidy and litter free. We shall certainly be returning to the Sheraton.

Geraldine H

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geraldine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review, June 28, 2013
Dear Geraldine H,

Thank you very much for your comments, we are very much appreciated feedback from our guest as it gives us the opportunity to improve our service level. our associates are a great asset to us and they are doing their best in order to meet guest expectations.

Looking forward to see you for the 4th time and until then have a great time

Best Regards,

Hamdy Khalaf
Director of Guest Service & Operational Innovation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 24, 2013 via mobile

Very pleasant stay, we really enjoyed it. Room decor is really pretty. Bathroom wasn't the best design (toilet was cramped to the wall) but it was clean. They sent us a birthday cake as it was my birthday which was a very nice gesture.
We asked for an iron and they kept us waiting for an hour and a half till they got it!
Overall would stay there again :) friendly staff and great atmosphere.. Enjoy!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ramy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review, June 28, 2013
Dear Ramy I,

Thank you very much for sharing your holiday experience at Sheraton Miramar Resort, all your concerns during the stay has been taken care of, and I would like to apologize on behalf of the entire team at the hotel, if it caused any inconvenience to you.

Looking forward to see you again in the very near future.

Your in Hospitality

Hamdy Khalaf
Director of Guest Service & Operational Innovation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 21, 2013

i can not find words describe how the hotel is more than 100%....
clean hotel...friendly staff....great location ...smily people ....helpful...polite...

food is good with many varieties...

rooms are clean ..big...well air conditioned


location is best in gouna

thanks to sheraton &all people

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank haytham_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review, June 28, 2013
Dear haytham_12,

I am very glad to know that we were able to meet your expectations during your recent holiday at the Sheraton Miramar, and I would like to thank you for sharing your stay experience on tripadvisor.

Looking forward to see you again and again

Yours in Hospitality

Hamdy Khalaf
Director of Guest Service & Operational Innovation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miramar Resort El Gouna

Property: Sheraton Miramar Resort El Gouna
Address: Red Sea, El Gouna, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in El Gouna
#4 Family Hotel in El Gouna
#5 Top resorts Hotel in El Gouna
#5 Spa Hotel in El Gouna
#9 Luxury Hotel in El Gouna
#10 On the Beach Hotel in El Gouna
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Miramar Resort El Gouna 5*
Number of rooms: 338
Official Description (provided by the hotel):
Sheraton Miramar Resort El Gouna is built on the most magnificent site, spread over 9 Red Sea islands and is designed by the world famous architect, Michael Graves. The award-winning architecture is inspired by ancient Egyptian designs. The unique seafront setting of the resort with the dramatic backdrop of desert mountains, crystalline lagoons, wooden bridges and lush gardens gives you the sensation of being in another world. Perfectly suits family holidays, romantic holidays, Weddings, honeymoons, meetings, seminars and incentives ... more   less 
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Also Known As:
Sheraton Miramar Hotel El Gouna
Sheraton El Gouna
Sheraton Miramar El Gouna

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